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Microsoft Operations Framework

Overview

What is MOF?

• Integrated best practices, principles, and activities that provide comprehensive guidelines for providing reliable IT solutions and services aligned to business needs.

Why MOF?

• Decrease risks through better coordination between teams

• Recognize compliance implications when policies are reviewed

• Anticipate and mitigate reliability impacts • Discover possible integration issues prior to

production • Prevent performance issues by anticipating

thresholds • Effectively adapt to new business needs

Components of MOF

• Phases – Plan, – Deliver, – Operate, – Manage

• Management Reviews – To determine the status of IT services – To establish readiness to move forward in the lifecycle

• Service Management Functions – Defines processes, people, and activities required to align

IT services to business needs – Each SMF has its own guide

IT Service Lifecycle Phases

• Plan – Plan & optimize IT service

strategy to support business goals

• Deliver – Develop, deploy and make

ready for operations

• Operate – Operate, maintain and

support IT in support of business needs

• Manage – Provides operating

principles and best practices during all phases

Management Reviews

• Provide management oversight and guidance.

• Act as internal controls at the phase level of the IT lifecycle.

• Assess the state of activities and prevent premature advancement into the next phases.

• Capture organizational learning.

• Improve processes.

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Management Reviews – Plan MR Inputs Output

• Results of the Operational Health Review

• Service Level Agreements (SLA)

• Customer input

• Opportunity for a new or improved project

• Request for changes to SLA

• Project proposals

• Formation of a team

• Initial project charter

Management Reviews – Deliver MR Inputs Output

• Business requirements

• Vision statement

• Formation of the project team

• Approved project plan

• Documentation showing that the release meets requirements

• Documentation showing that the release is stable

• Documentation showing that the release is ready for operations

• Go / no-go decision about release

Management Reviews – Operate MR Inputs Output

• Operating level agreement (OLA) documents

• OLA performance reports

• Operational guides and service-solution specifications

• Request for changes to the OLA documents

• Request for changes to the IT services

• Configuration changes to underlying technology components

Management Reviews – Manage MR Inputs Output

• Operational and security policies

• Policy violations, compliance incidents

• Policy change requests

• Changes in regulations, standards, or industry best practices

• Requests for changes to policies and controls

• Requests for changes to policy and control management

The IT service lifecycle with MRs

Service Management Functions

• Define the processes, people, and activities required to align IT services to the requirements of the business.

• Each SMF has its own guide • Work to ensure that service delivery is at the

desired quality and risk level • In Deliver phase, SMF performed sequentially • Other phases (e.g. Operate), the SMFs may be

performed simultaneously to create the outputs for the phase

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The PLAN phase The DELIVER phase

The OPERATE phase The MANAGE layer

Putting it all together