QUALITY MANAGEMENT SYSTEM

Presented by:

Prayagadhwaj

Aman kumar

INTRODUCTION- QUALITY MANAGEMENT SYSTEM

ISO defined the term “quality system” as follows:

The quality systems are the organisational structures, responsibilities, procedures, processes and resources for implementing quality management.

In short, a quality system involves:

1. HOW- methods and process description;

2. WHO- responsibilities and authorities;

3. WHEN- records and evidences;

4. Where- identification and traceability

WHAT IS ISO

The International Organisation for Standardisation was established in 1946 in Geneva, Switzerland.

ISO is an association of National Standard Bodies of more than 150 countries.

ISO is a specialized agency for standardisation. The primary objective is unification and co-ordination of international standard.

ISO employees a system of technical committees, sub-committees and working groups to develop international standards.

ISO works in accordance with an agreed set of rules of procedures.

Contd………

Bureau of Indian Standards is the national standard body of India represented on ISO.

Other international organisations that develop standards to participate in its work by accepting them as liaison member.

ALL ABOUT ISO 9000 AND ISO 14000

ISO 9000 and ISO 14000 are known as generic management standards.

ISO 9000 is a reference for quality requirements in business to business dealing.

ISO 14000 is reference for the environmental management requirements.

Objectives of ISO 9000

The customer’s quality requirement,

Applicable regulatory requirement

Enhance customer satisfaction,

Achieve continual improvement of its performance pursuit of these objectives.

Objectives of ISO 14000

Minimise harmful effects on the environment caused by its activities.

Achieve continual improvement of its environmental performance.

It also regulates about the environmental condition of the place where the industry has to be set up.

BOTH ISO CONCERN WITH PROCESS NOT PRODUCT.

Necessity For Implementing a Quality System

Improved employee involvement,

Improved housekeeping,

Improved decision making based on facts and data,

Improved customer satisfaction,

Improved safe working,

Reduce customers complaints,

Reduce inspection efforts,

Reduce quality cast.

Who is responsible for developing the ISO standards:

ISO technical committees and its sub-committees are responsible for development of the standards. The work is conducted on the basis of consensus among quality and industry experts nominated by the national standard bodies, representing a wide range of interested parties

Classification of ISO 9000 quality system standards:

ISO: 8402(IS: 13999)

Vocabulary

ISO: 9000(IS: 14000)

Selection and use of quality system and standards

ISO: 9004(IS 14004)

Quality management system standards

Non- contractual situation

ISO: 9001IS: 14001

QA model for Design development production installation and servicing

ISO: 9002IS: 14002

QA model for production and installation

ISO:9003IS: 14003

QA model for final inspection and testing

ISO: 10011-1To

ISO: 10011-3(IS: 14011-1To 14011-3)

Guidelines for auditing quality system

Comparison between ISO 9001/2/3

ISO 9001 ISO 9002 ISO 9003

Design - -

Manufacture Manufacture -

Test Test Test

Selection of ISO standards:

An organisation can use the decision tree for selection of ISO standards.

YES

NO

YES

NO

YES

Is the organisation engaged in design development in addition to production & servicing

Go for ISO 9001

Is the organisation involved in production and servicing

Is the organisation involved in final testing

Go for ISO 9002

Go for ISO 9003

ELEMENTS OR CLAUSES OF ISO 9000 (QUALITY SYSTEM REQUIREMENTS)

Management responsibility

Quality system

Contract review

Design control

Document control

Purchasing

Purchaser supplied product

Product identification and traceability

Process control

Inspection and testing

Inspection measuring& test equipment

Inspection and test status

Control of non conforming product

Corrective and preventive action

Handling storage packaging preservation and delivery

Control of quality records

Internal quality audit

Training

Servicing

Statistical technique