Slide 1 - Welcome to NC4

NC4

Situational Readiness

NC4 improves Situational Readiness within and between business and public sectors with accurate, timely and secure information. Our products and services are critical for any organization that

needs to address preparedness, response, continuity, and security.


NC4 Overview

2001 NC4 Formed as a Division of Candle Corp NC4 Inc. (privately held) formed February 2004 E Team acquired August 2005 ESP Group acquired July 2006 Privately Held 100 Employees – Plus Consultants Focus on Situational Readiness for:

• Private Sector (Corporate Security, Business Continuity)

• Public Sector (Emergency Management, Law Enforcement)


Situational Readiness Communities

NC4 serves these and other public and private communities with information sharing and collaboration:

State and local Emergency Management by enabling the sharing of information during an emergency

Law Enforcement & Fusion Centers by brokering a community for sharing information and lessons learned

Financial Services by monitoring critical infrastructure Aerospace and Defense Federal Agencies


Situational Readiness Solutions

External Situational Awareness (ESA) Secure Communication and Collaboration (ESP) Situational Response (E Team)


External Situational AwarenessESA

External Situational Awareness

ESA Global Incident Monitoring

NC4’s global incident monitoring is a

subscription service that provides personalized Situational

Awareness of events that could impact operations or the

health and safety of employees


ESA Global Incident Monitoring

NC4’s global incident monitoring provides customers with a higher level of preparedness

24x7 monitoring Monitoring thousands of diverse information sources Outsourced eyes and ears Unique location-based alert profile that delivers only those

alerts relevant to your operations


NC4 Incident Monitoring Centers (NIMC)

East and west coast NIMCs Highly trained analysts Sophisticated technology Proven methodology


We’ve Built Expert Processes

To Follow up & TriageWe Report and UpdateOnly Business Relevant Incidents

* Estimated average for a large metropolitan area depending on number of facilities.

Result: Relevant Information and Alerts- Goes to your NC4 enabled Command Center- Goes to mobile staff – receiving alerts only

Analysts & TechnologyCapture Information

Web Reports

MobileAlerts

Trained Information Analysts working for you 24x7

100,000 + Source Documents

8,000 + Triaged Documents

400 FinalNationwide

1 to 4To You *

Monitor & process hundreds of thousands of bits of information from thousands of sources on a weekly basis


Personalized Alerting Capabilities


Methodology, Technology & Analysts

Methodology: Continually add to incident source inventory Capture information from thousands of diverse sources Rapidly filter thousands of incidents per day for relevancy

Technology: Automated, proprietary technology proactively scans sources for relevant incident

information Provides analysts with multiple means and far-reaching means for monitoring incidents Utilizes advanced mapping and geospatial applications

Highly Skilled Analysts: Extensively trained Multilingual: Farsi, Swedish, German, Dutch, French, Chinese, Spanish, Italian, Arabic,

among others College educated in related fields Strong technical knowledge and computer skills


Monitoring Diverse Information Sources

Official Government Agency Sources Continual 24x7 Monitoring & Filtering

• Country, state, regional and local online dispatch sites across the globe

• Federal and country agency sites • Regional/local transportation

information operated by DOTs

Incident-specific Monitoring• Real-time audio streaming for radio

scanner sites for PD/FD/EMS• Real-time traffic cams and

metropolitan city web cams nationwide

Private Incident Info Sources Police/Fire/EMS monitoring alert

networks Local & National Media Sources

Local network TV affiliate websites

All news radio websites with live audio streaming

Local newspaper websites

Private media traffic information sites

Social networking and blog sources Ad hoc groups on Twitter, Facebook

and others, as well as specialized blogs covering local issues or specific topics such as weather

Majority of initial incident information comes from government or private, non-media sources

– media sources are predominantly used for follow-up


View Attachments

Initial Report wasModerate,

later upgraded to Severe


Key Communities Rely on ESA

Financial Services Aerospace and Defense Pharmaceuticals Hi-tech Government Agencies Law Enforcement Energy and Utilities


Situational Awareness Customers

NC4’s Situational Awareness customers include: 6 of the Top 10 Financial Firms 3 of the Top 7 Aerospace & Defense Contractors 12 Federal Government Agencies 20 Top Software and Technology vendors 3 of the Top 5 Pharmaceutical companies

and many more…


Summary of ESA Benefits

ESA enhances your Situational Awareness, enabling rapid, effective decision making and response to incidents which could cause operational disruption or impact employee health and safety

• Quickly learn about relevant risks to your facilities and your operations• Ensure that staff responsible for your facilities learns about problems quickly

– Reduce business impact of daily incidents and crises– Maximize awareness of supply chain interruptions– Avoid costly outages to critical business functions– Reduce damage to facilities

• Lowers labor cost of risk mitigation

Quick, cost effective, secure implementation• Up and running in less than 30 days• No IT infrastructure investment• No IT labor required


Secure Communication and CollaborationESP

Secure Communication and Collaboration

ESP Highly Secure Extranet Portals

NC4’s ESP Group is a Software as a Service (SaaS) provider, bringing government agencies and corporations a common

platform for secure communication and collaboration


ESP Highly Secure Extranet Portals

NC4’s secure web portals are ideally suited for organizations: within highly regulated industries that require specific controls on

their IT systems with users that are geographically or organizationally distributed with users that do not share a common network infrastructure with users dealing with sensitive data beyond the organization’s

network boundary with users that have out-of-band communication needs

• contingency communications or COOP• mergers and acquisitions planning• labor/management negotiations


The ESP Solution

A thorough security solution for diverse organizations to share critical information, such as Controlled Unclassified Information (CUI), through highly secure, compartmented, web-accessible portals. Turnkey offering includes:

• web hosting

• security and network monitoring

• software customization

• user training and help desk services

Operates at a higher level of security, trust, service, technology and performance to eliminate the barriers to secure, collaborative information sharing

Leverages the ubiquity of the Internet without compromising security and simultaneously eliminates client system administration costs and additional staffing requirements

Supports diverse authentication methods, including identity federation, Two-factor and Public Key Infrastructure (PKI)


The ESP Solution

Security is the design criteria to better serving our clients through: Custom Application Development − unique Web-based applications developed and

customized to meet specific communication needs of clients Cost Savings − leverage cost saving benefits and expertise of a focused, trusted

security SaaS provider without having to hire additional in-house talent Globally Accessible − anyone with a current browser and an Internet connection can

establish a highly secure session to retrieve, share and collaborate on critical information Minimal Network Architecture Costs − no need to invest in complex and ever-changing

technologies for multiple destinations -- utilize a centralized Secure Operating Center that supports multiple platforms

Full-Service Support Center − help desk supports and trains clients on how to use and access the portal so clients can fully benefit from the systems and applications

Ongoing Research and Development − significant investments in ongoing research and development on the latest security techniques and methodologies so clients can be confident their communications are always secure


Web Portals Designed for Security

The ESP solution embraces a highly secure operating environment • Built to rigorous U.S. government standards for a Sensitive

Compartmented Information Facility (SCIF)• SSL support with up to a 256-bit AES encryption (with a minimum 128-bit

required)• Multiple strong authentication methods, including:

strict registration protocols authorized management human revalidation processes and portal activity monitoring and reporting

The ESP Group implements strong physical security controls since even the most highly sophisticated software, encryption, and authentication can not provide the full cycle of security if the system itself is not physically secure


Key Communities Rely on ESP

Security• Extranet for Security Professionals Portal

Pharmaceuticals• Sentrx Portal

Government Agencies• Pentagon Force Protection Agency Portal• Department of Energy, Foreign National Visitor

Tracking Portal• Office of Personnel Management

Aerospace and Defense


Law Enforcement & Intelligence• CyberCop Portal• Federal Protective Service

http://www.opm.gov/

http://www.doe.gov/

http://www.defenselink.mil/

http://www.af.mil/

http://www.cia.gov/ic/cms.html

http://www.nro.odci.gov/

http://www.nsa.gov/

http://www.ustreas.gov/

http://www.darpa.mil/

http://www.nasa.gov/

http://www.dtic.mil/jcs

Summary of ESP Benefits Highest level of security for sensitive applications

• Certified for SBU, FOUO, LES• Ability to add/remove participants easily and in real-time• Create, modify, and delete compartmented groups• System enforces subscriber need to know, compartmentalization and includes

full auditing capability throughout• Ability to secure the communications channel end-to-end for disparate users

on separate networks with little or no centralized control of end user systems Cost advantages of a SaaS provider Flexibility and customization capabilities of a systems development / integration

consultant User friendly web-based applications made practical for sharing sensitive

information by NC4’s full cycle security services Supported by help desk and training programs that enhance security Simplicity of network architecture in a centralized Secure Operating Center No client side software beyond a current web browser Two factor authentication Federated ID management


Situational Response

Situational ResponseE Team

E Team Incident Management Solution

NC4’s E Team application is the leading commercial off-the-shelf (COTS) incident management solution with proven

interoperability and real world experience to enable communication and collaboration among jurisdictions in

preparing for and responding to emergencies


E Team Incident Management Solution

Proven track record, battle tested Proven ease-of-use Proven collaboration Proven functionality Reliable support

• Highly-trained Customer Performance and Operations Group (CPOG), many of whom are Certified Emergency Managers

• Comprehensive training programs

• 24x7 Support Center


• Winter Olympics in Utah (75 agencies / 1,500 users)• IMF Conference Security (15 agencies / 160 users)• Hurricanes Isidore and Lili

20022002

• Northeast Blackout (25 agencies/250 users)• San Diego Firestorm (25 agencies/150 users)• Hurricanes Claudette and Isabel

20032003

20042004

20052005

2006200620012001• New York 9/11 Recovery (150 agencies / 1700

users)

• G8 Summit Security (70 agencies / 430 users)• DNC Security (20 agencies / 150 users)• RNC Security (62 agencies / 200 users)• Hurricanes Charley, Frances and Ivan

• US Presidential Inauguration• Reagan Memorial• TOPOFF 3, New Jersey

• World Soccer Cup, Germany• World Series• National Governor’s Association Annual Meeting

Proven Track Record


20072007• Super Bowl XLI• National Governor’s Conference• World Series• NCAA Tournament• TOPOFF 4, Arizona

20082008• Super Bowl XLII• National Governor’s Conference

20092009• Super Bowl XLIII• Forward Challenge• Tornadoes in Missouri, Alabama, Florida• World Police and Fire Games• Southern California wildfires

Improve Decision-Making Capability

Analysis and Reporting Engine (ARE) provides at-a-glance dashboard views of the key indicators to manage an incident, including:


open incident status shelter and hospital

status outstanding resource

requests

Proven Ease-of-Use


Web standards-based user interface

Collaboration among all key players

Data sharing and interoperability across local, regional, state and federal agencies

Ability to enforce standardization – everyone’s on a common system


Proven Collaboration

Proven Collaboration

Real Data Sharing and Collaboration implementations in action at:• Florida UASI

• State of Michigan

• New Jersey Office of Emergency Management

• STARRS

• Dallas UASI

• Charlotte UASI


“…the way in which the E Team data sharing was designed and how it is implemented in the field just plain works.”

Mike Augustyniak, NJSPOffice of Emergency Management

EOC Manager

Proven Functionality

E Team EnterpriseIncludes E Team Standard plus: Case Management Volunteer and Donation Reporting Damage Assessment Hazmat T-II Chemical detail Data Replication Services for Redundancy

Commercial Off-the-Shelf (COTS) functionality packaged to fit every need…


E Team Standard Incident Reporting & Tracking Agency Situation Reporting Infrastructure Reporting (hospital and shelter status) Resource and Asset Management Duty Logs E Team-to-E Team Data Sharing Dynamic GIS Mapping with Hand-Drawn Overlays Profiling by Skill Sets Organization Charts Position-based Menus Targeted Alerts and Notification Planned Events and Activity Reporting Call Center

E Team Standard (continued) Call Center Jurisdiction Situation Reporting Infrastructure Reporting (roads, transit,

utilities) Vendor Management Action Planning Reference Section for integration of plans Analysis and Reporting Engine Standard

Comprehensive Training Options to Fit Your Needs

NC4 E Team training program• Professionally prepared course material

• Complete set of materials for customer

• Delivered by professional trainers with Public Safety background

• Designed with optimal instructor student ratio and following current instructional principles for maximum retention of course materials

Training programs include:• Power-User: Overview of entire E Team system

• End-User: Power-Users customize the End-User curriculum based upon the jurisdictions CONOPS and SOP’s

• Train-the-Trainer: In-depth curriculum to train instructors how to deliver all aspects of training on the E Team System

• Computer-Based Training (CBT): Prepares a new user with the basics to use the system for an activation, or refresh a previously trained user


Key Communities Rely on E Team

Emergency Management at the local, regional and state level• UASI’s

• State multi-jurisdictions

Federal Agencies State and local Law Enforcement

• Fusion Centers


Summary of E Team Benefits Unmatched deployment and performance history in real-world activations Structured to fully support operations along the organizational functions and

roles defined by the government standard National Incident Management System (NIMS)

Multi-agency, multi-group data sharing and collaboration based on industry standards

Instantaneous sorting and prioritization of critical report data for rapid analysis and common operational Situational Awareness

At-a-glance dashboard views of key indicators necessary to manage an incident

Commercial off-the-shelf functionality packaged for ease-of-use Rapid deployment and scalability during emergencies Dynamic GIS mapping with color-coded icons Numerous training options to fit your specific needs Effective training and preparedness tool


Thank Youwww.NC4.us

1-877-624-4999

NC4

Thank Youwww.NC4.us

1.877.624.4999

Slide 1 - Welcome to NC4

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Transcript of Slide 1 - Welcome to NC4