Slaying the Dragons of Agile, DevOps and ITSM Information Flow
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Transcript of Slaying the Dragons of Agile, DevOps and ITSM Information Flow
World®’16
Session:SlayingtheDragonsofAgile,DevOpsandITSMDarrenArcangel,Sr.PrincipalServicesArchitectCATechnologies
AMX18S
AGILEMANAGEMENT
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Abstract
DevelopersnowwritecodeusingAgilemethodologiesandareautomatingapplicationdeploymentintoOperationsviaDevOps.AutomationtoolsspeedupdeliveryofapplicationsintoOperations.SohowdoesITServiceManagement(ITSM)playinthischangedworld?HowdoesOperationsknowthatachangetoanapphasimpactedtheCMDB?AndhowdowetransformthisnewinformationintoknowledgefortheServiceDesk?Pleasejoinco-authorofthenewbook,"ITIL®andtheInformationLifecycle- IntegratingAgile,DevOpsandITSM"tolearnmoreandreceiveyourfreesignedcopy!
DarrenArcangelCATechnologies-Sr.PrincipalServicesArchitect
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DiscussionTopics
SYSTEMDEVELOPMENTLIFECYCLE(SDLC)– AGILESOFTWAREDEVELOPMENT
SOFTWAREDELIVERY– SOFTWAREASASERVICE
BOOKGIVEAWAY/Q&A
DEVELOPMENTTOOPERATIONS(DEVOPS)
ITSERVICEMANAGEMENT
DOWECAREIFORHOWTHESETIETOGETHER?
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ITILisaregisteredtrademarkofAXELOSLTD.
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AgileSoftwareDevelopment
§ SystemDevelopmentLifeCycle:Processforplanning,creating,testinganddeployinganinformationsystem
§ Agilesoftwaredevelopment:Asetofsoftwaredevelopmentprinciplesthatadvocate:– Planningandearlydelivery– Continuousimprovementandflexibleresponsestochange
AGILESOFTWAREDEVELOPMENT
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Example:ScrumAgileFrameworkFormalizedforSoftwareDevelopmentProjects
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SoftwareDelivery– SoftwareasaService(SaaS)
§ Softwarelicensinganddeliverymodel
§ Subscriptionbasisandcentrallylocated
§ On-demandsoftware
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DevelopmenttoOperations- DevOPs
§ Combinationof:– SoftwareDevelopment– ITOperations
§ Automationwith:– Continuousdelivery– Continuousintegration
§ Fasterandhigherqualitysoftwarereleases
DEVOPS
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NonProduction
InformationFlowExample– ContinuousDelivery/ContinuousIntegrationPerspective
Git
Artifactory
TWISTLOCK
Production
Codecheck-in
Build
UpdateRepo
PullfromRepo
RunscanDeploy
Runtimescan
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ITServiceManagement– ServicesLifecycle
§ ITIL:themostrecognizedframeworkforITSM
§ Lifecycleofdeliveringcustomervalueintheformofservices
§ EmphasisonITOperations
THEITILSERVICELIFECYCLE
ITILisatrademarkofAXELOSLTD. ITILisatrademarkofAXELOSLTD.
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KeyITILProcess– ChangeManagement
§ AnauthorizedchangedintheinputtoReleaseandDeployment– ChangeManagementprovidestheauthorizationforthe
deploymentwork
§ MustbetightlyintegratedtoDevOpsmethodology– Releaseplansareasignificantpartofthechangeschedule– ChangesandReleasesmustbeplannedtogether
SCOPE:ALLCHANGESMUSTBERECORDEDANDMANAGEDINACONTROLLEDWAY
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ChangeManagementProcessModelExample
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KeyITILProcess– ReleaseandDeploymentManagement
§ Purpose:plan,scheduleandcontrolthebuild,testanddeploymentofreleases
§ Value:Deliverchangesfaster,atreducedrisk,andatoptimumcosts
§ Scope:– Applications– Physicalandvirtualassets– Trainingandprofessionalservices(includingcontractsandagreements)
PROCESSTOPACKAGE,BUILD,TESTANDDEPLOYARELEASEINTOLIVEUSE
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ReleaseandDeploymentManagementProcessModelExample
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KEYITILProcess– ServiceAssetandConfigurationManagement(SACM)
§ CIsandassetsarecontrolledbyChangeManagement
§ Value:– ITstafftounderstandtheconfigurationandrelationshipsoftheservices– Betterforecastingandplanningofchanges
§ Scope:– ThecompletelifecycleofeveryCI– Serviceassetsthatneedtobemanagedinordertodeliverservices
SCOPE:ENSURECIsAREIDENTIFIED,BASE-LINEDANDMAINTAINED
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ITSM:Service,Release,ControlandValidationProcesses
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ITSM:Service,Release,ControlandValidationProcesses
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TyingItAllTogetherAgileSoftwareDevelopment– DevOps– ITServiceManagement
WHATISTHECOMMONDENOMINITOR?
§ Services:– Softwaredeliveryintheformofaservice - SaaS– PlatformDeliveryintheformofaservice - PaaS– InfrastructureasaService - IaaS– ITService Management
§ Service:Ameansofdeliveringvaluetocustomers
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Whyarewedoingthisanyway?BusinessValue– SolvingCustomerProblems
§ Purposeofabusiness:Tocreateacustomer
§ Thecustomerdetermineswhatthebusinessis
§ Thevaluecreatedtoacustomer
§ Business=CustomerValue
BUSINESSVALUE
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BookSigningandGiveAway
§ IncludestheimpactofDevOpsandAgileonInformationprocessing
§ Describeshowdatamanagementaddsvaluetobusiness
§ IntegratestheITILcoreprocesseswithdatamanagement
§ Overviewofmechanismsandmethodstomanagedataandsecurityriskmanagement
§ Includespracticaltipsandchecklists
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RecommendedSessions
SESSION# TITLE DATE/TIME
AMT05S CAServiceManagement:VisionandRoadmap 11/17/2016at11:30am
AMX113S AnIntegratedITAMandITSMStrategytoBetterControlITServicesandAssets 11/17/2016at12:45pm
AMX10SCaseStudy:ITSMProcessAutomationatCerner:We’reallin!
11/17/2016at3:00pm
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MustSeeDemos
ServiceDeskandSupportAnalystxFlowExperience
SoftwareandHardwareAssetManagement
RequestManagementandSelf-service
ManagementInsights–ReportingandDashboards
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AgileManagement
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