Sl Coaching

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Coaching WorkshopA good coach w i l l make the p layers see whatthey can b e rather than what th ey are.

Ara Parasheghian
http://mx.ha.osd.mil/FileDir/71ba9987-c5df-40ca-ab62-405d959a22ac/Module%204-05.1-MutualSupport.ppthttp://mx.ha.osd.mil/FileDir/71ba9987-c5df-40ca-ab62-405d959a22ac/Module%204-05.1-MutualSupport.ppt


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TEAMSTEPPS 05.2Mod 1 05.2 Page 3

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Knowledge, Skills, and Attitudes

(KSAs)Team member KSAs are developed through

A clear understanding of team members roles

Clearly defined tasks and responsibilities

A high level of commitment and a firm belief inaccomplishment of the task/responsibility

A good understanding of the culture and norms


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The Role of Each Team Memberis to.

Apply specific teamwork skills to accomplish and fulfill theresponsibilities and tasks

Communicate pertinent information to teammates and thepatient/family efficiently and effectivelyDemonstrate desired behaviors and skills

Possess the attitudes necessary to develop mutual trust andteam orientation

Request clarification or additional information as neededMake adjustments to behaviors based on feedback


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Coaching

Providing guidance, feedback, and direction toensure successful performance


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The Role of the Coach is to.

Establish and clarify goals of the session

Develop a plan to accomplish the tasks and responsibilities

Ensure team members have a clear definition andunderstanding of their roles and responsibilities

Align expectations with members of the team

Advise, instruct, and demonstrate desired teamworkbehaviors and skills

Encourage and provide feedback for improvement Acknowledge and reinforce desired behaviors whenobserved


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Characteristics of anEffective Coach

Competence

InfluenceInterpersonal Style

Effective Feedback



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Coaching Competencies

Communication

Communicating InstructionsProviding Feedback

Listening for Understanding

Performance Improvement

Setting Performance GoalsRewarding Improvement

Dealing with Failure Assessing Strengths and

Weaknesses

Relationships

Building Rapport and TrustMotivating OthersWorking w/ Personal Issues

Confronting Difficult Situations

Execution

Responding to RequestsFollowing Through



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The Coach as Motivator

Help team members see the bridge between:

What they value and desire and

The task or role for which they are responsible

Provide specific, timely observations of performance andeffectiveness

Encourage belief in team members abilities to succeed

Validate current levels of accomplishment while advocatinggreater achievementIdentify potential challenges, pitfalls, and unforeseenconsequences


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Feedback Should Be. Well-Intentioned:

Feedback gives information, not advice

Effective feedback is meant to help the recipient it is a gift

It should not be used to get something off of your chest Feedback will not fix what you believe is wrong with anotherperson

Nonjudgmental:Do not use terms like good or bad

The goal of feedback is to help someone understand and acceptthe effects of his or her behavior on others

The team members decision to change behavior is not part of thefeedback process



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Exercise: Coaching

Self-Assessment

Complete a coaching self-assessment form to identifycoaching strengths and areas for improvement.



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Coaching TipsDo..

Actively monitor and assess team performance

Establish performance goals and expectations

Acknowledge desired teamwork behaviors and skillsthrough feedback

Coach by example; be a good mentor

Do not..

Coach from a distanceCoach only to problem-solve

Lecture instead of coach



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The Results of Good Coaching Are

Defined and understood goals

Aligned expectations between the team leader

and team membersTransfer of knowledge on a just -in-time basis

Increased individual motivation and morale

A more adaptive and reactive team

Improved team performance and safer patientcare


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Exercise: Coaching


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Sl Coaching

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