Skyrocket training company profile

www.skyrocket-training.com

2012 CoursesState of the Art Training

Your Key to Success

World Class Training Tailored for the Middle East

Management and LeadershipPA, Secretary, and AdministrationCustomer ServicePersonal Development Sales and MarketingLanguages Computer Skills

CONTENTSAbout Skyrocket

Our Values

Courses

Contact Us

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CONTENTS

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Who are we?

Skyrocket Training provides top notch quality, short courses

to corporates and individuals. Flexible enough to assist in

implementation of corporates Training plans as well as to

manage last minute requirements.

Our Trainers are professionals in their fields, multilingual, and

we take quality assurance very seriously to ensure you get

the most of our Training.

Our Vision

Skyrocket Training is to be recognized as one of the premier

MENA training providers by the year 2017, known by its

topnotch training courses and development solutions for

organizations and individuals.

Our Mission

1- Enhancing the quality of training through the aggressive

recruitment and support of the best staff, faculty, and

students and to provide them with the resources needed to

promote optimal learning and service.

2- Strengthening mutually beneficial relationships and

building new ones with communities, governmental entities,

private sector, and other institutions for the benefit of

society.

3- Improving the efficiency and effectiveness of

management and administrative services that support

Skyrocket Training mission

4- Fosters intellectual and personal development and

stimulates meaningful research and service to humankind.

AboutSkyrocket

To Book Your Seat, Please CallOffice 235, Matlob Building, 2nd interchange, Sheikh Zayed Road, Phone: 04-3791185, Fax: 04- 3791186, P.O. Box 211981 Dubai, UAEEmail: [email protected], www.skyrocket-training.com

Courses can be conducted in English and/or in Arabic, or in any other language

Courses can be attested from knowledge and Human Development Authority at nominal fees

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Integrity

We exemplify the highest standards of personal and professional ethics

in all aspects of our business. We believe in being open, Honest,

trustworthy, and committed to being fair and objective.

Flexibility

With our clients, suppliers and community.

Excellence

We seek the highest possible quality in people, work environment, and

client service. We refer to high professional standards in everything we

do.

Competency

We recruit and retain exceptional people with high levels of skill,

education, and experience. We value motivated and ambitious

individuals who work efficiently and productively to help us fulfill our

mission

Innovation

While keeping focus on the future, we follow excellence in strategic

thought

Our Values

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COURSESManagement and leadership

PA, Secretary, and Administration Skils

Customer Service

Personal Development

Sales and Marketing

Languages

Computer skills

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COURSES

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Skills based program that enforce the characteristics

Of effective HR Management

Designed forNew HR employees.

Anyone who would like to develop his HR expertise.

a.Legal Responsibilities

b-Recruitment & Selection

c- Handling Discipline at Work

d-Developing A Training Plan

e-Theories on Motivation

f-Effective Appraisal Skills

The cost of Human resource Management skills includes:

Pre Training Assessment

Comprehensive training material,

Certificate of completion

Personal action plan

Refreshments throughout the day

Your gain

Contents

Duration: 4 days/32 hours

Cost: AED 6000 $1635 Partipant

Understanding of the management skills required to

effectively perform the HR function in an organization

Practice skills, such as interviewing, and selection.

Identify HR employment law and HR roles and responsibilities.

Understand how to deal effectively with discipline issues.

Management&

Leadership

HR Management Skills

True motivation comes

from achievement,

personal development,

job satisfaction, and

recognition

Frederick Herzberg

1923-2000, US

psychologist

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The objective of this workshop is to increase productivity of the

individuals, by applying some tactics

Designed for: Anybody who feels there are not enough time in the day to

complete their work, and for anyone who works at tight

deadlines and want to get the most value from every hour.

Your gain:

Identify your own behavioral style time management issues

Create and prioritize high-value goals, and develop a

strategy to support your goals

Practise best processes to overcome the main time stealers.

Develop a strategy for more efficient & productive meetings

Duration: 1 day/ 8 hoursCost: AED 1500 $ 409 / Participant

Contents

Time Management styles

Setting goals

Prioritizing your workload and using priority ratings

Identify time stealers

Using planning tools to optimize effectiveness

What is delegation and how to delegate effectively?

Practical applications to change your team dynmaics

Handling emails and coping with deadlines

Ways of saying ‘no’ constructively

Time Management Practical application exercise

Time Management assessment

Management&

Leadership

Time Management and Boosting Productivity workshop

AT SKYROCKET TRAINING YOU WILL NOT ONLY DEVELOP YOUR

SKILLS BUT ALSO, YOU WILL EXPAND YOUR WORLDVIEW,

NETWORK OF FRIENDS, YOUR CAREER, AND YOUR BUSINESS

OPPORTUNITES.

One always has time

enough, if one will

apply it well.

Johann Wolfgang

von Goethe

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This course develops all these skills and knowledge that enable

office Professional to maximize his contribution to the manager,

team and organization.

Designed forSecretaries or administrators, who wish to improve their skills, or

about to be appointed to such a position,

Your gainPractical skills to improve administration within your office, or

organization

Understanding of what makes a good administrator

Plan, organize and manage your time more effectively.

Effective communication skills to deal successfully with

colleagues and customers.

You will leave the course with practical toolkits and a list of tips

and recommended further reading.

Duration: 2 days/ 16 hoursCost: AED 3000 $ 818 / Participant

Contents;Administrative responsibilities, skills, and qualities

Developing professional appearance, punctuality & office ethics

Prioritization and flexibility when priorities change

Effective time Management, saving time using email

Avoiding common mistakes

Understanding Methods of Filing & Selecting the Best One

Managing Petty Cash

Effective listening skills, Communication, Body Language, Words,

& Tone of Voice, Questioning For Clarity

Saying 'No' Constructively

Establishing effective procedures

Organizing meetings – taking minutes.

Writing on behalf of others

Formulating an action plan

Effective written Business Communication

Telephone Skills and Telephone Etiquette

PASecretary

andAdministration

Skills

Professional Secretarial and Administration Skills

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A hands-on and practical workshop trained by professional trainers

who had solid experience as PAs themselves, during this interactive

workshop you will practice new skills on how to provide the best

possible assistance to Mangers, and colleagues.

Designed forCurrently working executive secretary, senior secretary, and

Personal assistants

Your GainBy the end of this workshop, you will be able to;

be more efficient by organizing and planning well

Manage your relationship with managers and colleagues

Understand your importance to the success of the organization

More initiative and enable your manager to be more efficient

Improve your communication skills


Contents

Organisation skillsCommunication skillsMeeting Manger’s expectationsManaging your professional image

PASecretary

andAdministration

Skills

The Perfect PA

Always be nice to

secretaries. They are

the real gatekeepers

in the world.

Anthony J. D'Angelo

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Writing Effective ReportThis workshop permits participants to improve their effectiveness in

written communication skills by using clearer and simpler language.

Designed for: Designed for native or non-native English speakers who are having a

good level of written English

Your GainBy the end of this workshop, you will be able to

Build the introduction, the body, and the conclusion of an

effective report

Understand the logical sequence of constructing a report

Organize and structure your writing.

Use an appropriate style and tone, and use a suitable

vocabulary.

Achieve clarity, accuracy and completeness;

Recognize common errors in report writing

Evaluate your report


Contents:Types of writing a report

Analysis of Readers, their types, & expectations

The six steps to creating a business report

Practise methods to structure content; “SPRI”, “KISS” approach

Choose the Appropriate style and tone:

Effective Writing Process: Language, Structure, Style and Tone,

Grammar, Spelling, Punctuation, Signpost Language

Report Writing Practice

Effective Proofreading & Editing

The Use Of Graphics

References, Glossary & Appendices

PASecretary

andAdministration

Skills

"The price of making a

powerful statement is

cheap compared to

the cost of ads that

don't work."

The Wizard of Ads, Roy H. Williams

AT SKYROCKET TRAINING WE PROVIDE WIDE RANGE OF

COURSES AND WORKSHOPS

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Developing World Class Customer serviceDesigned for: Customer service representatives

Sales and marketing professionals

Customer service supervisors and managers

Field service representatives

Account managers

Front line workers

Your gainBy the end of this course you will be able to:

Have the skills to provide Legendary service to all customers

Recognize the needs and expectations of a customer

The ability to maintain excellent impression for yourself and your

company

Maintain a positive, customer-focused attitude, even in

challenging situations.


ContentsMaking the customer feel special and valued

Positive words, tone and body language is the impression you

create

Establishing rapport with customer

Asking the right questions - TED technique

Showing a ‘brand’ image

Using C.A.R.P system to resolve customers’ complain

Giving ‘bad news’ and saying ‘no’ constructively

Defusing a difficult situation

Demonstrating empathy - exploring options and alternatives

Balanced behavior responses

Acting on feedback from customers

How to generate customer loyalty

Improving the brand experience

Managing customer complaints

Managing extremes of behavior

Managing your emotion and your customer’s emotion

Using the complaint to re-shape the ‘customer experience’

Genuine, sincere and proactive customer service

CustomerService

AT SKYROCKET TRAINING WE ENGAGE YOUR CREATIVITY, SKILLS

AND TALENTS TO EMPOWER YOUR PRODUCTIVITY

It is not the employer

who pays the wages.

Employers only handle

the money. It is the

customer who pays

the wages.

Henry Ford

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Presentation SkillsSpeak as well as you dream

During the workshop you will deliver presentations and receive

constructive feedback from your peers and the Trainer. You will develop a

presentation self-improvement action plan. DVD recordings will be used in

this program for giving constructive feedback during practice sessions.

Designed for: Professionals who makes presentations

Your gainBy the end of this course, participants will be able to;

Speak to groups with greater confidence and professionalism.

Plan and prepare their presentations more effectively.

Speak with confidence to handle difficult people and difficult topics

Make some tricks of the trade to enhance your delivery and engage

any audience.


Contents

PreparationDuring presentationThe Challenging Audience

PersonalDevelopment

The audience only pays

attention as long as you

know where you are

going.”

Philip Crosby

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Advanced Presentation SkillsAn intensive and highly interactive two-day training course to help ensure

you get the most from every presentation opportunity.

Designed forManagers, department heads, team leaders and supervisors, any

experienced presenter who wants to excel with his presentations to

achieve more results

Your gainBy the end of this program, you will be able to

Acquire more confidence, ability to deliver top notch presentations

Deal confidently with interruptions and challenging situations

Identify your improvement areas and practice to overcome your

challenges

Win the trust of your audience – open doors and get results

Understand your own communication strengths, and enhance them

using tools and techniques for stronger communication

Have more confidence when presenting to large and small number of

audiences


ContentsSelf-analysis of current presentation style

Controlling nervous energy

Developing a more confident , convincing, and greater range of

expression in the voice to Influence your audience

Developing your unique presentation style and Applying structure and

style effectively

Preparing a presentation within a strict time constraint

Establishing the key message

Gaining your audience's attention and interest

Delivery of a set presentation to a given audience

'Dos' & 'Don'ts' For Presentations

Taking control of your audience

Tips on delivering to large and small audiences

Dealing with difficult audiences

Approaching your presentation without going through it slide by slide

Creativity and 'Out of the box' thinking to create your presentation

Handling Difficult Questions

Tools to stay confident and professional when you don't know the

answer

Dealing with questions as an opportunity

Individual assessment of progress achieved and Personal action plans

Personal Development

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Retail ExcellenceThis course provides physical tools that you can use to gain a better

understanding of best retail practice and suits your immediate need or

progress to expand your retail knowledge.

Designed forStore Manager, retail staff, and every person who comes into contact with

a customer in any type of retail outlet should attend this course.

Your gainBy the end of this course you will be able to;

Take the basic elements of your job and incorporate them into the

highest standards of retail support.

Use day to day practices toward personal improvement in Retail

selling

Understanding common retail financial reporting, KPI's and establishing

financial controls through effective budgeting.


ContentsGoing the extra mile in customer service

Creating A Positive First Impression

Welcoming The Customer

Expectations from Professional Retail Salesperson

Techniques to create visually appealing displays and make the shop

irresistible

Merchandising strategies

Focal points as powerful tool in sales (Body Language, Questioning,

Effective Listening)

Identifying Retail Customer Needs (Questioning Techniques For Effec-

tive Selling , Offering Solutions)

How To Handle Objections including Price Objections

Handling A Queue Of Customers

Closing The Sale

The Seven Steps of a Retail Sale

Actual store transformation exercise from layout analysis to strategic

product placement.

Post-Sales Techniques

Handling Complaints

Ten Rules For Getting Repeat Retail Business

Retail Matrix, KPI’s and KRA’s

Salesand

Marketing

“There is only one boss.

The customer. And he

can fire everybody in

the company from the

chairman on down,

simply by spending his

money somewhere

else.”

Sam Walton- Wal-Mart

founder

AT SKYROCKET TRAINING WE ARRANGE OUR SCHEDULE ANDLOCATION ACCORDING TO YOUR PREFRENCES

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Successful Selling Skills A very interactive workshop designed to provide new sales people with

the essential techniques to understand the sales process, overcome

problems during their work to close more sales and exceed their targets.

Designed for: Existing sales people and business-to-business salesperson with

No formal training who need the best possible understanding of the

sales process

Telesales people

Anyone thinking of sales as a career

This course is not for experienced sales people.

Your gainIdentify your preferred Selling Style and increase your flexibility to

adapt larger range of buyer’s styles.

Master sales techniques in difficult selling situations

Guide the customer through the conversation to identify key needs.

Present your products that solve the customer needs

Prepare for sales presentations and calls and build a sales kit of tools

Respond creatively to sales objections and difficult customers

Develop questioning models for customers to buy by choice.

Make effective cold calls that produce appointments.

Differentiate both your company and your sales people from the

competition

Make your own personal development plan.


ContentsPrinciples of Selling

Using Non-verbal communication effectively

The skills of high-performing sales people

Know the market you’re selling to

Knowing your products/ services and prepare to meet all your client’s

objectives.

Sales Process and what do you need to achieve at each stage before

moving to the next stage (Greeting, Probing, etc.)

How to close the sale Successfully

Salesand

Marketing

Everyone is in sales.

Whatever area you work

in, you do have clients

and you do need to sell.

Jay Abraham

Techniques for Professional Selling: Designing your personal sales plan

Time and territory management

Building customer relationship and Social networking

Handling objections Using APAC,

Fact-feature-benefit link

Skills practice

Ten selling mistakes to avoid

Appointments by telephone

Identifying the decision maker

Developing the right mind set & importance of personal presentation

Using a powerful sales process to guide the meeting

Building your confidence to communicate with people at all levels

Adapting your body language and approach for maximum impact

When to speak and when to stay silent

Reading buying signals15

Advanced Selling SkillsThis interactive workshop is tailored for sales professionals who had worked

for sales, for not less than 2 years, it help them to put their sales strategies,

plans, time management, sales forecasting, account managing…etc,

and to develop more business into existing clients.

Designed forExperienced sales professionals interested in increasing their sales skill.

Account managers

Business to Business sales people

Your gainBy the end of this interactive workshop, you will be able to

Develop a creative, structured and value generating account plan.

Manage your business relationships to increase your business.

Understand how to develop a planned approach to increasing

business.

Effective time Management

Complete key documentation that supports account development.


Contents:Quality of a professional sales person

Market analysis

Putting Strategies and planning

Cycle of selling and buying

Facilitative Selling

Group selling strategies

Sales techniques for group presentation

Managing key accounts

Research for account organization, it’s structure, and key persons

SWOT analysis

Understand the market and where can you fit in

Learn to Win-Win negotiations with single or multiple contacts

The Proposal, presentations, buying signals and closing the sale

Apply added value to reduce the needs for price cutting

Maintaining key account relationship

Increase profitability of sales hours

Financial justification to ensure that large deals make large profits

Making a business plan

Salesand

Marketing

"If you are not taking

care of your customer,

your competitor will."

Bob Hooey

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LanguagesSkyrocket training offers over 100 courses in language including but not

limited to:

Skyrocket Training has many delivery ways to satisfy your own needs

Languages

English

Arabic

Farsi

Russian

Afrikaans

Albanian

Armenian

Bengali

Breton

Bulgarian

Cantonese

Catalan

Chichewa

Chuvash

Cornish

Corsican

Croatian

Czech

Chinese

Regular group

course

Intensive

courses

Weekend

courses

Small group

courses

Semi-Private

courses

Private

courses

Danish

French

Gaelic

Georgian

Greek

Gujarati

Hausa

Hindi

Hungarian

Icelandic

Igbo

Indonesian

Irish

Italian

Japanese

Kirghiz

Korean

Latin

Latvian

Lithuanian

Luxembourgish

Malagasy

Malay

Malayalam

Mongolian

Navajo

Nepali

Norwegian

Papiamento

Pashto

Pidgin

Polish

Portuguese

Punjabi

Romanian

Serbian

Setswana

Sindhi

Sinhala

Slovak

Slovenian

Somali

Swahili

Swedish

Swiss

Tagalog

Tamil

Telugu

Thai

Turkish

Ukrainian

Urdu

Uzbek

Vietnamese

2 hours twice a

week for 7.5 weeks

2 hours daily from

Sunday to Thursday

for 3 weeks

3 hours Fridays, and

Saturdays for 5

weeks

2 hours twice a

week for 7.5 weeks

Flexible according

to customer in

timing and location

Flexible according

to customer in

timing and location

Average 12-15

participants

Average 12-15

participants

Average 12-15

participants

Average 5 - 8

participants

2-3 participants

1 participant

30 hours

30 hours

30 hours

30 hours

30 hours

15 hours

Course type Schedule Group size Duration

“You live a new life for

very new language you

speak”

Czech Proverb

EVERY TEACHER AT SKYROCKET TRAINING ISCOMMITTED TO HELPING STUDENTS SUCCEED.

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Languages

Skyrocket Training is an accredited Tests and examinations preparation

center by Knowledge and Human development Authority, we Provide

Training in

Teacher Training / TESOL

No teaching experience needed

Needed

Four-week sessions

130 hours of instruction

Requires TOEFL 79, IELTS 6.5, or oral interview

Cost: AED 5000 $ 1363 / Participant

IELTS/ TOEFL

Qualified, experienced Trainers

Personalized attention, and direct interaction with

your teacher

36 hours of instruction and practice


Effective business English writing

Qualified, experienced Trainers

Personalized attention, and direct interaction with

your teacher

10 hours of instruction and practice


Languages

Throughout each program, participants are immersed in an English environment among native English Trainers that offers exciting opportunities to explore

No registration fees.

The cost of all language training programs includes

Pre-Training AssessmentInvidual Course Manual

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Microsoft Office CoursesCourse is scheduled according to dates that you provide

Training can be in 1 day session or in many days’ sessions

Personalized attention, and direct interaction with your teacher

Microsoft Office - Word® 2007 / 2010Basic Level

8 hours

Group size: average 8 participants


Basic Level8 hours

Private: 1 participant


Advanced Level8 hours






Microsoft Office - Excel® 2007 / 2010

Basic Level8 hours



Basic Level8 hours









ComputerSkills

Training

MICROSOFT CERTIFIED TRAINERS WILL COME TO YOUR OFFICE AND TRAIN YOUR EMPLOYEES

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Microsoft Office CoursesMicrosoft Office - PowerPoint® 2007 / 2010

Basic Level8 hours



Basic Level8 hours









ComputerSkills

Training

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Office 235, Matlob Building, 2nd interchange, Sheikh Zayed Road, Phone: 04-3791185,

Fax: 04- 3791186, P.O. Box 211981 Dubai, UAEEmail: [email protected]

www.skyrocket-training.com

Your Key to Success

Skyrocket training company profile

Education

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