Skype for Business - UCF IT · Which Skype should I use? Skype for Business is for connecting with...
Transcript of Skype for Business - UCF IT · Which Skype should I use? Skype for Business is for connecting with...
Skype for Business Audio Setup & Enterprise Voice Calling Guide
SetupyouraudiodeviceFirstthingsfirst:setupyouraudiodeviceandcheckthequality.Youcanuseyourcomputer’smicandspeakers,pluginaheadset.
1. ClickSelectYourPrimaryDeviceinthelower-leftcornerofthemainSkypeforBusinesswindow.
2. ClickAudioDeviceSettings.
3. PickyourdevicefromtheAudioDevicemenu,andadjustthespeakerandmicvolume.
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Startacall
1. Hoveronacontact’spicuntilthequickmenuappears.
2. ClickthePhone button.
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Startaconferencecall
1. InyourContactslist,selectmultiplecontactsbyholdingtheCtrl key,andclickingthenames.
2. Right-clickanyoftheselectednames,thenclickStartaConferenceCall.
3. ClickSkypeCall.
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ForwardyourphonecallsWantyourcallstogotoyourVoiceMailortoyourcellphone
1. Inthelower-leftofthemainSkypeforBusinesswindow,clicktheCallForwardingbutton.
2. SelectForwardCallsTo.
3. SelectNewNumberorContact.Chooseacontact,ortypeanumberintheForwardCallsfield.
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Jane Smith – Ava ila ble– VideoCa pa ble Account
Executive
AaronBuxton– Ava ila ble– VideoCa pa ble
La bS pecia list
Adam Jarman – Ava ila ble– Video Ca pa ble Eng
ineer I I
ArianneLaBatelier – Ava ila ble– VideoCa pa
ble Techn ica l Ana l y s t I I
Turnoffcallforwarding
(425)555-1212
WhichSkypeshouldIuse?SkypeforBusinessisforconnectingwithaco-workerorbusinessassociate.
Consumer Skype is for connectingto contacts outside of work.
Find more how-to information at it.ucf.edu/skype 3/01/2019 | v0.2
How to DialIf you are voice enabled, click the dial-pad icon.
• Toanswerthecall,clickanywhereonthephotoarea.
• Torejectthecall,clickIgnore.
• Tostartaninstantmessaging(IM)conversationwiththecallerinsteadofanaudiocall,clickOptions,andthenReplybyIM.
• Torejectthecallandothercalls,untilyouchangeyourstatusclickOptions,andthenSettoDonotDisturb.
Jane Smith
AccountExecutive
Invitemorepeopletoacall
1. IntheMeetingpane,click or,intheParticipantspane,click
2. Selectormulti-select(Ctrl-click)fromyourcontacts,ortypesomeone’snameorphonenumberintheSearchfield,thenselectthemfromtheresults.ClickOK.
Yournewinviteesreceivearequesttojoinyourcall.
AddaudiotoanIMconversation
Intheconversationwindow,clickthePhone button.
Useaudiocallcontrols
Duringacall,pointtothebuttonstodothefollowing:
• Toputthecallonhold,clicktheHold button.
• Tomuteyouraudio,clicktheMic buttonintheconversationwindow.
• Ifcalltransferringisavailableforyouraccount,clicktheTransfer button,andselectthenumberyouwant.
• Tohangup,clickthePhone buttonintheconversationwindow.
Jane Smith
Find more how-to information at it.ucf.edu/skype
AnsweracallWhensomeonecallsyou,analertpopsupinthelower-rightofyourscreen.
There are a few ways to make a call from the dial pad, you can either search for a contact using the search bar or dial it yourself. If you need to callback the last person you called, click the Redial button located below the * key.
You can also search a contact in the search bar.
Dialing Plan for UCF Numbers
Main Campus: 2-xxxx or 3-xxxx (2 or 3 and the last four digits)Lake Nona Health Sciences Campus: 6-xxxx (6 and the last four digits)Rosen College: 3-8xxx (3, 8 and the last three digits)UCF Downtown Executive Development Center or FIEA: 5-xxxx (5 and the last four digits)
Dialing plan for Non-UCF NumbersLocal: ten digit number; 407-xxx-xxxx or 321-xxx-xxxxLong Distance (if added to plan): Area Code-xxx-xxxxInternational (if added to plan): 011-Country Code-City Code-xxx-xxxx