SKILLZ TO GRILLZTraining Proposal

Enterprise Rent a Car

Lindsay Jefferson

May 5, 2013

ISD 675

SKILLZ TO GRILLZ

Discerning ContextOrganization informationValues

Solid Base for SupportHuman Resources DirectorTrainerPrior transfer employeesAssistant ManagersBranch Managers

Identify Program IdeasHigher number of trainees passing first exam after transferring Break training down into content specific materials that focus on test materialsPersonal experience

Sorting/PrioritizeOnline email surveyPull most relevant concerns from surveysMeet with decision makers to design manual

SKILLZ TO GRILLZ

Program Objective

The purpose of this program is to develop the skills and knowledge of Manager Trainees with Enterprise Rent a Car and prepare them for initial testing. Trainees will learn how properly use function screens in Ralph 1.0, complete customer check-in using Ralph 2.0 and properly complete a Cash Qualification for a regular retail rental customer.

• Learning Objectives for Program

Manager Trainee’s will demonstrate how to make changes to a closed ticket using Ralph 1.0 within three weeks of trainingManager Trainee’s will demonstrate how to make changes to a closed ticket using Ralph 1.0 within three weeks of trainingManager Trainees will “actively” check in a customer following all of the Cash Qualifying procedures.

SKILLZ TO GRILLZ

Transfer of Learning

This program would be best evaluated after the first exam has been taken using the Skillz to Grillz manual.

Evaluating

Upon grading the test after the new manual has been implemented the trainer and H.R. Director can determine if the revised training helped trainees pass the initial exam.

Communicating ResultsWill be done after the first training manual has been used to prepare for testing

Formats, Schedules, Budget and Marketing

Scheduling is taken care of by H.R. DirectorThe budget will propose additional expensesMarketing is done upon interviewing for the Manager Trainee program