Skills of Change Agents.pptx

8/10/2019 Skills of Change Agents.pptx

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Skills of Change Agents


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The change agents are these factors which are responsible forbringing about the change in the individual behavior pattern.

This is the most important type of change since other types of

change such as strategy , structure or processcan always beintroduced by management and most often changes areaccepted by the workers also because behavior is highlycomplex phenomenon and may require a number of strategiesto make desirable changes in such human behavior.

So change agent may eitherbe initiator of change or serve ascatalysts for such change.


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Skills of Change Agents The way the change agent manages the process of change is

indicated by certain factors and characteristic which have

been identified by Havelock and Shaskin. The first letters of

these factors together spell HELPSCORES.

Homophily It is the degree of closenessand similarity

between the change agent and the client. The closer the

relationship , the easier and more successful the change

Empathy:-It involve the understanding of feeling and

emotions and thoughts This sincere understanding leads toimproves communicationbetween the client and the change

agent which helps in bringing the desired change.


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Linkage:-It refers to the degree of collaboration

between the change agent and the client. The tighterthe linkage , the more likely is the success.

Proximity:- The change agent and the client should

have easy access to each other.


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Structuring :-This factor involves proper and clear

planning of all activities that are related to change ,

so that implement should be easier.

Capacity:-This factor refers to the organization scapacity to provide the resources that are needed for

successful organization development effort and

implementation. These resources must be adequateand available when needed.


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Openness:-The degree of openness between change

agent and client would considerably affect theoutcome of the program.

Reward:-All members expect that the change will

bring potential benefits. It should be both in shortrun and in long run.


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Energy:-It refers to the amount of effort put into the

change process. This effort evolves both physical andpsychological energy.

Synergy:-Synergy simply means that the whole is

more than sum of its parts. This means that theprevious nine factors involving a variety of people,resources, energies, and activities together result in

synergy.

Skills of Change Agents.pptx

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