SKILLS

My Internship… My Experience…

Getting Started…Initial Feelings & Concerns

o Excitedo Ambitiouso Anxious

o Nervouso Uncertain

o Lack of experienceo Dynamics of current

staff o Lacking the ability to

achieve

Learning Interests & Needs Services Claymont Community Center provide English for Speakers of Other Languages Grant writing and submissionBoth Exciting & Challenging o Working with individuals that speak little

Americano Marketing with no formal marketing toolo The grant writing process

Strengths & Weaknesses…

CRITIC

ADAPTABLE CARING

ANALYSIS

o Responsible & Dependable

o Organizedo Caring natureo Thoughtfulo Ability to adapt

Strengths Finder ResultsRelatorDeliberativeSelf-Assurance

CommunicationIndividualization

o Lack of experience in human service fieldo Oral presentation skillso Over Analysiso My own worse critico Care more about others then self (from what I have been told)

Range of Programs

Community ServedNetwork

Range of Programs:

HEALTHTUTORCULTURE

NOURIS

H

Getting Acquainted…

Community Served:

o Learning Centero Family Health

Centero Counseling Centero Senior Center

o Low income; poverty stricken

o Youth – Seniors (all ages)o All races, religions,

genders, and national origins

o Food Closeto Thrift Storeo Health

Ambassadors

Network:o Local businesses (Board Members)o Brandywine School Districto Indo-American Association of Delaware

(IAAD)

Taking Care of Yourself…

CALMRELAXMANAGEMENT

FAMILY

STRESSORSMicro-ManagementIndecisivenessLack of communicationFamilyFriends

External

InternalTime constraintsHigh Expectations

Myself/OthersAnalytical / LogicalFamilyFriends

IT'S ALL ABOUT MEHandling SituationsStay focused

Ask questions (No Limit)Wait & Think before reactingExpress my own feelingsMore quiet timeLight at the end of the tunnelStill Working On

Acceptance of expectationsAsking for helpMe time is okayRelaxingEverything will get done (In Time)

TRUSTRESPECT

INDEPENDANT

EDUC

ATIO

N

Using Supervision…Qualities Knowledgeable

Education &/or Experience

Approachable / PersonableCommunicative

“Open Door Policy”UnderstandingResolution focusedAppreciative (Shows it)Educator/ Mentor

Working Relationship Mutual understanding

Abilities & ProjectsMutual trust & respect

Human beings & Employees

Open communicationSuggestions & Ideas

Mutual appreciation

Integrative Processing

ModelGathering

Objective Data from Experience

Reflecting

Identify Relevant Theory and Knowledge

Examining Dissonance

Articulating Learning

Developing a Plan

ABILITYRESPONDINFORMATION

PROVIDE

Marketing & Recruiting students for new evening ESOL

classesUpon being at CCC, I was supposed to begin recruiting students for the ESOL evening course, but the first week the Learning Center manager and current instructor of the day ESOL classes was out and she did not respond to my e-mails or voicemail messages. I met with her when the Program Director set a meeting and she was hesitant to inform me or provide the information that was requested. She did not post the job position for the evening instructor and did not want to include me in the process. I need this information to do my job and complete a task on my learning contract.

What was I suppose to do to get the information I needed about the classes,

community, and course offering?

Communication with Clients…

ESOLASSESSOBSERVE

RESPECT

Individuals

Groups

Communities

o ESOL Students o Conducted individual

entrance assessments

o ESOL Students o Observed ESOL courseso Interaction with other students and

instructoro Asian Indian Americans (females)

o Interaction with each other

Worked With

Want to work with

My Growtho Knowledge &

Understandingo Language barrierso New found respect

Writing & Reporting…

SUBMIT

REPORT

RESEARCH

CREATE

AdvertisementsGrants

Project Proposal Report/Presentation20 Foundation Portfolio

ESOL Flyers (English & Spanish)CHAP Flyer

Dollar General Adult LiteracyFunding for ESOL program

CVS CaremarkFamily Health Clinic funding

BJ’s CommunityFunding for tutoring program

Feinstein Foundation Grant Matching Challenge

Food Drive Challenge March-April

20 Foundations Researched & Hand picked for CCC Primary Programs

Several Different Electronic Surveys

Ethical GuidelinesResponsibly to

ClientsEffectiveness of

ProgramResponsibility to

ColleaguesActing with honesty

& objectivity

Potential IssuesStudents begin behind and having to catch

up on their own Preventing evening courses from starting

Identify DilemmaESOL Instructor conducting assessments for ESOL students interested in evening courses

then placing them in ESOL day classes 4 weeks after classes have started

Developing Ethical Competence…

Best Course of Action

Speak with Program Director

Consequences of ActionsOngoing issues with Learning

Center manager Conflict with Program Director Could be seen as overstepping boundaries

Possible Course of ActionChallenge Learning Center

Manager Speak with Program Director Speak with Executive Director

ConsultationAdvise from Dr. Bey through Journals & Comments

Developing Ethical Competence Continued…

Developing Cultural Competence…

VIEWSBELIEFS

INSIGHT

LISTEN

Cultural Differences

Cultural Challenge

o Ethnicity o Religiono Languag

eo Beliefs

o Social Standards o Appearance o Arts

o Music & Dance

o Communication Barrierso First impression (set years

ago)

Insight Gainedo Better understanding

o View of Community/Family

o Understanding of actionso Learning to LISTENContinued Development

o Researcho Understanding

o Provide Awareness

Ending Your Internship…Appreciate

Regretso Knowledge gained

o Working with experienced staff members

o Acceptance as member of teamo Acknowledgement of ideas

o Welcomed & discussed

o Ability to get ESOL evening courses startedo More timeo Management that was willing to

helpo More time spent in all programs

Claymont Community Center

One Stop Shop for Human Services

Planning Your Career…

Graduate with Masters of Science in

Administration of Human Service

Wilmington University

Continue helping students/hoping to

advance

o Continue Volunteeringo Begin working more with M.O.T

Sports “networking”o Possible separation from current

employment to seek further Human Service Positions

FUTUREGROWTH

SUCCESS GOALS

Questions??