Expert Services

SKIDATA.Care Pack The modular service contract!

Your system is a part of your business success. An uninterrupted operation is crucial. And we’ll help you! The modules of the SKIDATA.Care Pack, make sure that your system is always by your side with the highest availability. And best of all: you decide which services you need! The SKIDATA.Care Pack is modular and thus offers the right solution for everyone.

Benefits with a SKIDATA.Care Pack:

• One single agreement for operational services • A plannable fee for operational services• Exactly defined scope of service: clarity about included services• Maximized system availability due to preventive measures • Options: select only needed services • Get added-value services, like Anti-Virus as service

S K I D ATA . C a r e P a c k

M o d u l e o v e r v i e w *

* Availability of modules and services depends on local service organizations.

Troubleshooting.Care

Reactive Preventive Components

Hotline.Care

Prioritization.CareConnect

.Care

Spare Parts.CareMaintenance

.Care

Upgrade.Care

Security.Care

Hotline.Care We are within reach whenever you need us!

Want guaranteed availability of the SKIDATA support team? Just say when. You choose the timeframe, even if it is outside of normal office hours, and we will make ourselves available according to your requirements.

Prioritization.Care Higher priority for your support cases!

The proper operation of your system is mis-sion critical for your business? Interruptions should be resolved as quickly as possi-ble? Building on the Hotline.Care module, SKIDATA provides a guaranteed handling of the reported incident within a specified time.

Availability of modules and services depends on local service organizations.

Troubleshooting.Care Take precautions with a predefined support contingent!

Cover the expenses incurred for trouble-shooting measures and service calls in ad-vance. Your support costs are already in-cluded in the contract.

Connect.Care Connect your access system to SKIDATA experts!

You can take care of your core business - SKIDATA takes care of your access solution. With Connect.Care SKIDATA offers options for efficient support including remote mon-itoring.

• On-demand remote connection in case of an issue

• Secure remote connection for fast and efficient troubleshooting

• Remote Monitoring

Further information are available at the respective factsheet.

Future-proofTransparent

Cost OptimizedAvailability

ModularFlexible

Upgrade.Care Keep your system on the state of the art!

In addition to maintenance of the software within the same software release, SKIDATA offers with the module Upgrade.Care options to be always up-to-date regarding software and IT equipment.

• Latest software release including installation

• Cyclic IT hardware exchange

Maintenance.Care Be prepared with targeted maintenance!

The experience of SKIDATA experts and precise maintenance procedures guarantee optimum cost and benefit to you.

• Regular consultation• Hardware maintenance• Software maintenance

Availability of modules and services depends on local service organizations.

Spare Parts.Care We have the right spare parts solution for you!

Availability of spare parts is essential for the smooth operation of your facility. Determine how quickly you want to receive spare parts and when they are required.

• Receive spare parts based on local and central stock levels

• Receive spare parts as a priority, exchange in advance or substitute equipment

• Annual flat fee for spare parts, with the option to include wear parts

Security.Care Preventive security services to avoid system downtimes!

System downtime because of virus in-fections! Malware on USB Sticks! Lost data because of malicious software! With Security.Care SKIDATA offers services to avoid these scenarios.

• Initial basic security check• Managed Anti-Virus service

Further information are available at the respective factsheet.

Module* Short service description Basic Extended Premium Premium Plus

Hotline.Care Contact SKIDATA within standard office hours on working days • • • •

Basic amount of troubleshooting included • • •

Contact SKIDATA outside standard office hours on working days

• • •

Contact SKIDATA on weekends and public holidays • •

Contact SKIDATA 24/7 •

Prioritization.Care Standard interaction times (reaction, on-site, resolve) • • • •

Fast interaction times with prioritization • • •

Faster interaction times with prioritization • •

Fastest interaction times with prioritization •

Troubleshooting.Care Basic amount of troubleshooting according to Hotline.Care • • • •

Predefined standard amount of troubleshooting per year included

• • •

Predefined big-scaled amount of troubleshooting per year included

• •

All troubleshooting per year included •

Choose the option (Basic, Extended, Premium, Premium Plus) per modul that fits best to your needs.The option “Basic” is the standard service and valid if no other option has been chosen.

Module* Short service description Basic Extended Premium Premium Plus

Connect.Care On-demand remote connection • • • •

Static, high security remote connection • • •

Standard remote monitoring • •

Individual remote monitoring •

Maintenance.Care Regularly scheduled maintenance consultation • • • •

Hardware maintenance [Level 1, Level 2] • •

Software maintenance [Level 1, Level 2] • •

Upgrade.Care Information about the latest software and hardware • • • n/a

Latest software release including installation • • n/a

Cyclic IT Hardware exchange • n/a

Security.Care Initial basic security check according to security guideline • • n/a n/a

Anti-Virus as a service • n/a n/a

Spare Parts.Care Provide spare parts within a defined time • • • •

Exchange in advance • • •

Spare parts (excl. wear parts) included • •

Wear parts included •

* Availability of modules and services depends on local service organizations. Exact values, local availability of SKIDATA service teams, as well as potential interaction times are specified in the contract.

© 2015 SKIDATA AG. All rights reserved. This promotional brochure contains general information and is not part of a contract unless explicitly agreed otherwise. The content provided herein is subject to change and possible editorial errors. SKIDATA® and sweb® are registered trademarks of SKIDATA AG in the United States, the European Union and other countries. Product specifications are available at your local authorized SKIDATA distributor.

Untersbergstrasse 40 5083 Grödig / SalzburgAustria tel +43 6246 888-0fax +43 6246 888-7www.skidata.cominfo@skidata.com

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