By : Foram Chauhan 2018 Anita Mandal 2059

Productivity & Quality Management

In 1986 Bill Smith Invented Six Sigma Methodology At Motorola (USA)

Six Sigma is a Comprehensive & Flexible System For achieving, Sustaining and

Maximizing Business Success.

Its is a Statistical Technique To measure or Identify the defect in the process.

It is a completely data driven Approach

It is not about thinking, feeling or believing conceive to be the solution to

the problem.

Bill Simth Father Of Six Sigma

“Six Sigma is a rigorous and disciplined methodology that uses

data and statistical analysis to measure and improve a company's

operational performance by identifying and eliminating 'defects' in

manufacturing and service-related processes. Commonly defined as 3.4 defects per million opportunities, Six Sigma can be defined and understood

at three distinct levels: metric, methodology and philosophy..." 

ITC Welcomgroup Hotels, Palaces and Resorts is India's second largest hotel Chain with

over 100 hotels. Based out of Hotels Division Headquarters at the ITC Green Centre

in Gurgaon, off New Delhi, ITC Welcomgroup is also the exclusive franchisee of The Luxury

Collection brand of Starwood Hotels and Resorts in India.ITC Hotels is regularly voted amongst the best employers in Asia in the

hospitality sector.

Inspired By The Global Partners For Six Sigma

ITC started Implementing Six Sigma In April 2001

Benefited With Rs 2.60 Cr & Saved 80 to 90 Lakh Last Year

Identify Hidden Waste and Cost

Identify & Eliminate Defect

Increase Profit Margin

Increase Customer Satisfaction

Earned Customer Trust & Loyalty

 Eicher Consultancy Services

Mr. Manoj Virmani

CHAMPION

Mr. Shailesh BansalRegional Head (3)

Mr. Ranjit Patule Unit Manager

(11)

AET Leader(13) Only At ITC

Maratha

Executives (80)ITC Maratha

MANAGING DIRECTOR

GENERAL MANAGER

F/B MANAGER

FRONT OFF. MANAGER

HOUSE KEEPING MANAGER

HEAD CHEFMAINTAINANCE MANAGER

HR MANAGER ACCOUNTS MANAGER

SCURITY

ASST. F/B MANAGER

RESTAURANT MANAGER

MATREE THE HOTEL

SR. CAPTAIN

CAPTAIN

SR. STEWARD

TRANNEE/ BUS BOY

ASST. FRONT OFF. MANAGER

LOBBY MANAGER

FRONT OFF. EXEC.

FRONT OFF. SUPERVISOR

FRONT OFF. ASST.

TRANNEE

SR. HOUSE KEEPING MANAGER

ASST. HOUSE KEEPING MANAGER

HOUSE KEEPING SUPERVISOR

HOUSE KEEPING FLOOR SUPERVISOR

CHAMBER MAID

ASST. CHEF

CHEF THE PARTY

COMMY 3

COMMY 2

COMMY 1

TRANNEE

MAINTAINANCE SUPERVISOR

MAINTAINANCE EXECUTIVE

HR

SUPERVISOR

HR EXECUTIVE

HR TRANNEE

ACCOUNTS SUPERVISOR

ACCOUNTANT

SECURITY SUPERVISOR

SECURITY GUARD

Normal Method of Problem Solving

Step  Example

1. Understand what is to beimproved and set a goal

I am too fat.I want to reduce my weight.

2. Measure their current stateI am currently 90 kg. Ideally, I should be about 70kg.

3. Apply conventional wisdomor gut theory

If I exercise more and eat less, I should lose weight.

4. Take action Exercise more and eat less.

5. Measure to verify improvementhas taken place 

I lost 5kg.

DMAIC in Mathematical TermsSteps Phase Questions

1. Understand what process is to be improved and set a goal.

Define> What is the Y or the outcome measure?

2. Measure the current state. Measure> What is Y's current performance?

3. Develop cause-and-effect theories of what may be causing the problem.

4. Search for the real causes of the problem and scientifically prove the cause-and-effect linkage.

Analyze

> What are the potential Xs or causes?> What may be causing the problem?> What are the real Xs or causes?> What is really causing the problem? 

 

5. Take action.

Improve

> How can the understanding of the real causes of the problem be exploited to eliminate or reduce the size of the problem?> How can  this Y = f(X) understanding be exploited?

6. Measure to verify improvement has taken place.7. Take actions to sustain the gains.

Control

> Did Y really improve? > How can  the Xs be controlled so the gains in Y remain?

A Gantt chart is a type of bar chart that illustrates a project schedule. Gantt charts illustrate the start

and finish dates of the terminal elements and summary elements of a project.

Some Gantt charts also show the dependency relationships between activities

Gantt Chart Can Also Be Used show current schedule status using percent-complete shadings and a vertical

"TODAY"

Value Stream Mapping is a tool which enables the capture of both process and material flows and in doing so allows

for the clear identification of the value-added steps and the non-value added wastages which can occur in any product

group's value stream.

The following Are the steps Of Value Stream Mapping.

•Current State Value Stream Map

•Visual Space Analysis

•Material Flow Analysis

•Future State Value Stream Map

•Kaizen Newspaper

Measurement system analysis (MSA) uses scientific tools to determine the amount of total variation is from the measurement system. An objective method to assess the validity of a

measurement system and minimize these factors that could excessively

contribute to the variation in the data.

CMC Software Of Each Department

Customer Feedback Over

Department Wise Consolidation Of Log & Data Available Different Department

Daily Level Of Six Sigma (5.6)

Weekly Level Of Six Sigma (4.3)

Monthly Level Of Six Sigma (3.7)

Yearly Final Sigma level Of Organisation (3.8)

Performance Award For AET :Dabawala Trophy

•Standard Deviation

E= Sum

X = Observed Value

X(Bar) = Arithmetic Mean

GOLDEN PEACOCK AWARD 2010

NATIONAL TOURISM AWARD 2004-05

BEST LUXURY HOTEL OF THE YEAR 2002

PETA Gold Award In April 2005

International Golden Fork Award

ITC Welcomegroup –“Superbrand” voted as one amongst the 101 strongest

brands in India. 

Bukhara best restaurant in Asia and the finest Indian restaurant in the world

•Currently At 3.8 Sigma Level, Phase 3

•Target To Achieve Lean Six Sigma

•To Implement TPM (Total Productivity Management)

•To Have All Hotel To Be Energy Efficient & ISO Certified

•To Have 100% Customer Retention

•To Be The Most Admire Hotel In World