Six sigma1
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Transcript of Six sigma1
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WHAT IS QUALITY
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If Quality is not delivered. . . .
There will be 20,000 wrong prescriptions each year
500 wrong surgical operations per week
2000 lost pieces of mail each hour
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Quality Perspectives
• Quality from design perspective
• Quality from customer perspective
• Quality from operations perspective
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Ultimate Quality
“is meeting or exceeding
customer satisfaction”
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What is Six Sigma?
A six sigma quality level corresponds to a process variation equal to half the design tolerance while allowing the mean to shift as much as 1.5 standard deviations from the target.
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Six Sigma
Quality
Productivity
CostProfitability
Better meet customer expectations
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6σ Focus
•A focus on customer
•Participation and teamwork by everyone in the organization
•A process focus supported by continuous improvement and learning