Six Sigma IntroductionSupply Chain Leadership CommitteeNashville, TNNovember 4, 200Steve !reudenthal"illi#en $ Company Six Sigma Introduction%& Six Sigma 'e(inition2& )volution o( Six Sigma*& The Six Sigma +rocess Today4& The '",IC +rocess& Consultant Selection Everything starts with the customer. The infrastructure for cultural change is the most powerful contribution of Six Sigma. Decisions about which projects to pursue must be based at least in part on the potential impact on net present value. Sustained improvement is possible only with management engagement. CEO goals are translated to frontline projects and coordinated through an organiation of people and technical resources. ! standard problem"solving process and associated tool set provides the means for basing decisions on data.Key Principles of Six Sigma at XeroxKey Principles of Six Sigma at Xerox Statistical -uality ControlContinuous Improvement./ai0en"alcolm 1aldrige National -uality ,2ardTotal +roductive "aintenanceSupply Chain "anagement-uality CirclesIS3 4000 Standards5eengineeringTheory o( ConstraintsLean "anu(acturingSix Sigma -uality6IS3 400072000-uality Initiatives 8hat does 9Six Sigma: mean6 +hase I%& )arly %4;0& +art time 1lac# 1eltsC& No (inancial validation to bottom line;& +eople not recogni0ed (or theircontributions#easons Six Sigma Deployments )ail , Six Sigma 'eployment Cannot 1e 'one 8ithout Consultants$ Training "aterials$ Testing "aterials$ +ro(essional )ducators$ Six Sigma +roBect "anagement )xpertise F"aster 1lac# 1eltsG$ Credibility 8ith Top "anagement$ Can 9@ump Start: The 'eployment I( properly driven by Top "anagement, Six Sigma can have a dramatic impact on a company