SITE TOUR A About Albertsons Companies The National ... › data › media ›...

SITE TOUR A

About Albertsons Companies Albertsons Companies is one of the largest food and drug retailers in the United States, with both a strong local presence and national scale. We operate stores across 34 states and the District of Columbia under 20 well-known banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen and Carrs, as well as meal kit company Plated based in New York City. Albertsons Companies is committed to helping people across the country live better lives by making a meaningful difference, neighborhood by neighborhood. In 2018 alone, along with the Albertsons Companies Foundation, the company gave $260 million in food and financial support. These efforts helped millions of people in the areas of hunger relief, education, cancer research and treatment, programs for people with disabilities and veterans outreach.

The National Service CenterAlbertsons Companies National Service Center is a centralized group of professionals supporting the business operations of the company. We strive to deliver high quality services and an excellent experience to our retail, distribution, manufacturing, and back office customers. Our primary responsibilities include Accounting, Finance, and Employee Services with wide range of responsibility in each of those functions. We are located in Phoenix Arizona employing over 900 employees.

8:00 am - 12:00 pm

Monday, September 23, 2019Site Tour Day

www.asdevents.com - www.asdevents.com/event.asp?id=20453

https://www.instagram.com/ssoweek_na

https://www.linkedin.com/groups/56376

https://www.youtube.com/channel/UCiwDOb_nww05c6JtVzb_E2w

https://www.facebook.com/ssonetwork

https://www.facebook.com/ssonetwork/

https://twitter.com/ssonetwork


Tuesday, September 24, 2019

7:30 am Registration

NEW IN 2019 DEEP DIVE WORKSHOPSThese deep dive workshops are designed to help you create objectives, outline the right strategies to get from Point A to Point B, insert the right KPIs to make sure you stay on track, and make sure your strategic plan truly creates real savings and process improvements – from the functional-level to the enterprise-wide level.

DEEP DIVE WORKSHOP A DEEP DIVE WORKSHOP B

8:00 am – 10:00 am

RPA Projects: Getting Crawling to Walking in 6 MonthsShared services organizations are due to change more in the next six months due to automation than they have seen in years. So, how can you prepare? This deep dive will allows participants to divide up into functional areas to explore what processes and tasks are being automated quickly and effectively, and see what is changing. A core focus will be put on the automation that is taking place in F&A and HR.

Participants will take part in three learning segments designed to create a roadmap for automation projects at any level.

Insight Segments – Three 20 minute segments

• Identify what processes are being easily automated in differentfunctions

• Examine what strategies get senior buy-in to pilot automation projectsand help organizations go from one-bot to multiple quickly

• Explore what the vendor / client relationship needs to be in place tomake sure your automation project doesn’t fail

Group Critical Thinking Segment – 40 minutes

• Divide into working groups to roadmap a plan for your shared servicesorganization using key performance indicators and timelines

• Dissect and organizations experience and use design thinking toconsider what could have done differently

Group Share Segment –20 minutes

• Evaluate different roadmaps that were created during the criticalthinking segment to garner more insight into opportunities

EF H P

Increasing HR Productivity and Value through Process, Human Capital and Technology Implementation With a great deal of movement towards enterprise wide value, shared services organizations need to figure out how to do more with less, increase productivity and increase value in a very short amount of time.

Participants will take part in three learning segments design to create a roadmap for increasing productivity and value at the functional and enterprise level.

Insight Segment – 1 hour

• Explore – through an active learning exercise – where they sit incomparison to other SSOs in attendance by function an maturity

• Evaluate the challenges that other organizations have when trying to addmore value

• Outline ways that SSOs are providing more value at the enterprise level– cost reductions, process improvements, automation, global businessservices and more

• Identify key competencies that are needed to allow for more value to befolded in seamlessly along the journey

Ideation Segment – 40 minutes

• Develop a roadmap to start implementing your strategy when you gethome that will include: objective, strategies, , metrics, timelines and keystakeholders

Group Share Segment – 20 minutes

• Evaluate various roadmaps that were developed and receive active feedbackfrom participants based on knowledge gained during the deep dive

E MH P

Pre-Conference Workshops and Day OneBased on Maturity: P Organizations planning, launching and building | E Organizations evolving and advancing | M Mature SSOs involved in enterprise-wide transformation

Based on Function: F Evolving F&A strategies, operations and processes | G GBS Organizations looking to achieve greater scalability | H Develop talent and HR processes and innovation










DEEP DIVE WORKSHOP C DEEP DIVE WORKSHOP D

10:15 am - 12:15 pm

5 Strategies to Build a Rock Star Culture of Continuous ImprovementShared services strategies + continuous improvement strategies + technology advancement = the future of enterprises that are innovating and saving money. That’s the goal. Building it is a different matter, which requires customers to take ownership and accountability for creating improvement and much more.

Participants will take part in four learning segments that will allow them start creating a culture change as soon as they get back

Benchmark Segment – 15 minutes


Insight Segment - 30 minutes

• Explore how SSOs are looking at continuous improvement in today’smodern organization

Strategies Segment – 30 minutes

• Explore how to make incremental change when it comes to create aculture of continuous improvement

• Examine how to get employees to start providing ideas

• Identify cost saving strategies to create lasting change

• Dissect how to measure if improvements are sustainable, working or areworth the effort to implement

Roadmap Segment – 30 minutes

• Construct a template for implementing five continuous improvementinitiatives within their organizations that includes cost savings strategies,points of measurement and employee feedback.


• Evaluate various roadmaps that were developed and receive activefeedback from participants based on knowledge gained during the deepdive

E MFH P

10 Ways to Improve Decision Support through Data Analytics (What Do I Do With All These Numbers?)Shared services stakeholders are drowning in data and many are far away from understanding what it all means or how to use it to provide more value to their organizations. Some are desperately trying to set benchmarks with other organizations to understand what metrics they are setting up and how they are managing their data.

Participants will take part in four learning segments that will allow them to better understand what metrics matter most in today’s shared services market.

Benchmark Segment – 10 minutes


Insight Segment - 50 minutes

• Examine what metrics Fortune 500 shared services organizations areusing to provide more value to their organization

• Breakdown the most measurable data points in F&A and HR

• Identify how to keep data safe

• Examine the future of master data management

Roadmap Segment – 45 minutes

• Outline 10 goals for using all the numbers you have within yourorganization

• Develop strategies to achieve the goals that you have develop during thissession for your organization which include: timelines, key stakeholderinvolvement and more


• Evaluate various roadmaps that were developed and receive activefeedback from participants based on knowledge gained during the deepdive

E MGH P

Pre-Conference Workshops and Day OneBased on Maturity: P Organizations planning, launching and building | E Organizations evolving and advancing | M Mature SSOs involved in enterprise-wide transformation











10:00 am Registration and Expo Hall Opens

12:30 pm - 12:35 pm Opening Remarks

12:35 pm - 12:40 pm Opening Remarks from the Chairman

12:50 pm - 1:20 pm PLENARY: Shared Services Agility – Are You the Pro-Athlete or the Benchwarmer? Saying that an organization should be agile in today’s fast-paced shared services environment is one thing. It’s a whole different ball game to build an organization that really does have the right personnel, methodologies and learning embedded in its everyday practices to truly be an agile shared services organization.

In this session, participants will:

• Explore what elements are part of a truly agile shared servicesorganization

• Examine what personnel need to be in place in order tosustain agility today and develop an agile team dynamic

• Examine ways to reduce friction with other parts of anorganization when trying to develop agile shared servicesmethodologies and practices

• Identify ways to scale agility as your organization grows

Kim Skanson, President of Shared Services, Cargill

1:20 pm - 1:50 pm Prioritizing Workforce Needs in Today's Automated Shared Services Environment Technology has created a new layer of complexity within the shared services marketplace when it comes to talent management. Now, more than ever, shared services stakeholders have to decide what they can automate, what they can eliminate, and what they can reskill. Additionally, there is a growing need to hire employees that have an analytical mindset.


• Explore what the next year of talent management acquisitionin shared services will look like

• Identify what needs to be prioritized between the automation,job elimination and reskilling

• Evaluate the various ways that organizations are providing careerdevelopment in their organization to meet the needs of tomorrow

1:50 pm - 2:50 pm Afternoon Networking Break and Demo Drive in the Exhibit Hall

2:50 pm - 3:10 pm PANEL: Change Management: Are You Part of the Rebel Alliance or Empire? Change is never easy, but it is normal today. It takes lots of work, dedication, time and – in a lot of instances – a change in mindset. So, how do you get to a place where your stakeholders know what leadership is prioritizing and valuing and have those same ideals adopted across the shared services organization? The reality is various types of global, multi-function and individual function shared services leaders are creating long lasting change.


• Explore a few of methodologies for getting buy-in whenchange is needed

• Examine the structures that need to be in place to createchange in any shared services environment

• Evaluate time lines that have been working to execute onchange initiatives

• Dissect the change management methodologies that havebeen employed by the panelists

3:10 pm - 3:40 pm PLENARY: Becoming the Analytics Superhero Your Enterprise Needs NowBeing able to inform a business leader of a possible opportunity – or risk – before anyone else can see it or predict it will makeyou a hero and help your organization get a jump on the competition. That matters in today’s competitive environment. The good news is that many organizations aren’t there yet – in terms of using business analytics effectively. The bad news, many organizations are eagerly studying how to get there.


• Examine how to stay ahead of the competition

• Evaluate how HR shared services leaders are using analyticsto reduce churn, increase recruiting, and find the best andthe brightest

• Evaluate how global shared services leaders are usingartificial intelligence to get answers to their most pressingquestions through the use of analtyics business analytics.

Main Conference Day One










NEW IN 2019 CONCURRENT TRACKS Pressures Facing Today’s Modern Shared Services Organization

For years, SSOW has focused on the traditional silos of shared services – finance and accounting, HR and IT. We’ve heard the call of leaders to start thinking of shared services as towers – all connected at their foundation to the greater enterprise. Yet, some will never be GBS models, but that is why we are moving towards

tracks that are focused on the top pain points facing all SSO stakeholders. Within talent management - the balance of the workforce, locations, outsourced/insourced/nearshore needs, and career paths are changing in SSOs. Within today's SSO, automation is changing the way SSO stakeholders look at launching apps,

process improvements, and vendor management. Also, organizations are looking to optimize organizational structures through changes to governance, cultural improvement, and even rethinking their functional model. This is what truly makes this event a community event shared with stories across functions.

TRACK A Talent Management

TRACK B Automation for Today’s SSO

TRACK C Optimizing Organizational Structures

3:40 pm - 4:10 pm

Chairperson Introduction Chairperson Introduction Chairperson Introduction

Which Side of the Seesaw Do You Sit On? Navigating the Balance of the Human and Digital WorkforceThere is still a fear amongst human workers that robots will take their jobs. The reality is that robots are taking jobs, but there is an evolution happening to the way work is done. The result is that HR shared services stakeholders have to figure out a plan for their human workforce that have real human needs.


• Explore the restructuring of jobs as a resultof automation

• Evaluate how to balance the needs ofhuman workforce and the need to saveyour organization money in order to staycompetitive

• Discuss upskilling strategies to advance thenext generation of shared services talent

E MPH

Personalizing Digital Touchpoints for Increased Employee EngagementPlatforms. Apps. Automation. These are all examples of how shared services organizations are reaching their stakeholders in new and innovative ways. The goal typically is based in a desire to personalize the experience so that a customer can access the information they need quickly and effectively.


• Examine challenges to implement a morepersonalized customer journey

• Evaluate the opportunities that technologyis creating to make the journey morepersonalized

• Identify functional specific opportunities tocreate a customer-centric experience

EF G H P

Getting and Keeping Buy-in from Senior Leadership to Spearhead More SSO ActivitiesNo shared services initiative is going to get off the ground without senior leadership buy-in. Sometimes the C-Suite sees the value of process improvements, but sometimes they don’t. One thing that is seen as valuable is reducing the amount of time that an employee is spending doing mundane tasks so that they can spend more time focused on the tasks that take more thought and provide even higher value to the organization.


• Explore how three types of shared servicesorganizations – single, multiple and global sharedservices stakeholders – brought their value prop tothe table and got quick buy-in from leadership

• Outline what value props are gaining a strongfoothold and which are losing ground

• Dissect how automation is playing a role in gettingin the door of the C-Suite

MF

Main Conference Day OneBased on Maturity: P Organizations planning, launching and building | E Organizations evolving and advancing | M Mature SSOs involved in enterprise-wide transformation











4:15 pm - 4:45 pm Making the Most Out of Your Digital Transformation Journey Robotic process automation is not the big new term anymore, but there are still thousands of organizations that are looking to scale up their RPA projects. Meanwhile, those that have gotten bots of the ground to solve their ‘simple task’ issues are seeking to take their organization to the next level. Is there one? Or are artificial intelligence, intelligent automation and cognitive computing technologies just an evolution of what has been disrupting the shared services market for years?


• Examine how one organization went from one bot, tomultiple bots

• Step into how an organization took the lesser understoodareas of AI, IA and cognitive computing and made themsignificant to their organization in less than 18 months

• Evaluate what enabled this organization to focus on ‘the nextbig thing’

Main Conference Day One4:45 pm - 5:15pm Demo Drive in the Exhibit Hall

5:15 pm Welcome Reception









Wednesday, September 25, 2019

7:30 am – 8:45 am Registration and Morning Coffee

8:45 am – 8:50 am Opening Remarks from the SSON Team

8:50 am – 9:05 am Opening Remarks from the Chairman

9:05 am - 9:35 am CASE STUDY: Your Competitive Edge: Embracing “Customer Experience” Strategy for Shared ServicesImagine a world where you were able to square the circle between customer service, colleague engagement and keeping your shareholders happy with re-engineering? Self-service, efficiency and speed. This session will talk about how we use a suite of different technology capabilities with process redesign to create outstanding customer service, efficiency, capacity and enhanced control.

John Standring, SVP & GM Global Servicing Operations, American Express

9:35 am - 10:35 am HACKATHON: Ceating Greater Value in Shared Services and Driving Enterprise-Wide Decision SupportStep 1

Participants will learn about the design thinking methodology and how it can be applied to finding a solution to a real life shared services and outsourcing challenges.

Step 2

Participants you will be divided into functional areas: Finance and Accounting, HR, Procurement & GBS.

Step 3

Participants will be given real life, specific problems to solve.

Step 4

Led by expert facilitators, participants will be given forty minutes to hack the challenge, develop a roadmap to solve the challenge.

Step 5

A participant from each team will share the strategies they employed, to find a solution. This could include using timelines, process improvements, technology, et cetera.

By taking part in this challenge, participantss will gain a better understanding of how to use design thinking to hack their own organizational challenges and create innovative new solutions.

10:35 am - 11:15 am Morning Networking Break and Demo Drive in the Exhibit Hall

Main Conference Day TwoBased on Maturity: P Organizations planning, launching and building | E Organizations evolving and advancing | M Mature SSOs involved in enterprise-wide transformation










11:15 am - 12:15 pm INTERACTIVE DISCUSSION GROUPS (1 hour)

IDG 1: Customer Centric Processes With customer centricity being on the rise:

• What processes are changing to allow formore customer centricity?

• How are you investing in customer centricprocesses?

• What are the results you are seeing fromyour work?

• What doesn’t work?

H P

IDG 2: Reskilling and Up-Skilling Customers With new skills needed every day:

• What technologies are you using to helpyour customers learn and change with thetimes?

• What trends are you seeing in the skills thatare needed today

• How are you maintaining GRPR while scalingup the skills of your workforce?

EH P

IDG 3: Robotic Process Automation in HRWith more and more processes being automated in HR:

• How are you adhering to compliance rulesand regulations?

• What are you automating now?

• What do you hope to automate in the next3, 6, 12 or 18 months?

• What are the best practices you’ve learnedalong your journey?

• How are you using chatbots to help alongthe way?

EH P

IDG 4: Enterprise Wide AutomationWith movement from task specific to enterprise wide automation:

• How can you expedite enterprise wideautomation?

• What are some of the first tasks to beexecuted on enterprise wide?

• How are you maintaining enterprise wideautomation over time?

E MG

IDG 5: The Evolution of the Finance Shared Services FunctionWith the finance function seeing unparalleled changes:

• How has order-to-cash evolved?

• How are you looking at the future ofprocure-to-pay?

• How has technology hurt or helped yourSSO?

• How is your organization maintainingsecurity when executing on processing inF&A?

E MF

IDG 6: Master Data Management With data related decisions being an essential element of shared services stakeholders:

• How are you using data within your HR, F&Aand other functions?

• How are you finding the talent andtechnology to help build out your masterdata management strategy?

• How is your data being governed?

E MFH

12:15 pm - 1:15 pm

Networking Lunch and Expo Hall

Wednesday, September 25, 2019Main Conference Day TwoBased on Maturity: P Organizations planning, launching and building | E Organizations evolving and advancing | M Mature SSOs involved in enterprise-wide transformation











CONCURRENT TRACKS Pressures Facing Today’s Modern Shared Services Organization




1:15 pm - 1:45 pm


How One Billion Dollar Organization Saved Millions by Balancing Its Insourcing, Outsourcing and Nearshoring NeedsThe balance of insourced customers and outsourced customers is causing a massive shift in the ways BPOs are working with shared service organizations. There is now a movement towards bringing more jobs back in-house, as more and more are being automated, and this means rethinking the way contracts are created and work is thought about by shared stakeholder leaders.


• Explore how various stakeholders arelooking at their BPO contracts – both inthe short-term and long-term and evaluatefuture trends

• Evaluate how hiring looks within anorganization that is aggressively changing itsinsourced vs outsourced strategy

E MH

Are Cloud-Based Applications Really a Value-Add or a Recipe for FailureAt this point, almost all shared services global enterprises have a plan for bringing in some kind of technology to assist them. However, getting clarity and value from the multiple platforms and systems that you have in place can be tricky.


• Identify strategies for not getting caught upin the ‘too many tools’ hamster wheel

• Explore how to get real-time value addinsights when you do have multipleapplications in the mix

• Discuss the various cloud-based tools thatorganizations are using

E M

Creating Governance Structures that Don’t Flounder – No Matter The FunctionMission, purpose, customers, business case, processes that should be covered, a business model, costing, charge outs, and who is part of the groups are all essential elements of governance models. However, we all know that governance goes much deeper.


• Explore governance models that areworking well

• Examine governance hiccups and how toresolve them

• Evaluate how to get others involved in thegovernance model, even though they mightnot be in the C-Suite boardroom

EF GH P

1:45 pm - 1:50 pm

Five Minute Transition















1:50 pm - 2:10 pm

Talent Strategy - How to Leverage New Skills & DevelopmentRecruiting used to be marketing based with hard copies of resumes being sent in and evaluated by an HR representative. Now, HR has become a field where automation is finding a foothold. Resumes can now be scanned in a matter of seconds to see if they are a fit for the organization or they could be archived until a job that fits the candidates resume come about and kicks back an email to let them know there is a new position they might be interested in. The insights seem endless at this point.


• Explore ways to create and maintain aneffective recruiting program in sharedservices

• Identify how to automate the timeconsuming HR processes

• Discuss where the future of HR automationis headed

E MH

What Cognitive Solutions are Coming Our Way & How Ready Are We to Integrate ML, AI and Blockchain?RPA has opened doors, now many people are exploring what it means to bring in this type of process automation. Next on deck is learning how to bring cognitive computing, machine learning and intelligent automation into your shared services organization.


• Examine how one shared servicesorganization has been implementingintelligent automation

• Evaluate where organizations are tripping upwhen it comes to moving from RPA to moreinnovative automation

• Identify what opportunities there are foryour organization to bring in new andinnovative technology

EF P

PANEL: Eliminating Redundancy by Moving Seamlessly Across Shared Service Delivery: Single, Multi-Function and Global (and Back Again)A shared service always has to keep moving or the organization will see no need for it. Growth can be hard, and get even harder when there is a merger and acquisition that is taking place when you are trying to introduce new policies and procedures to your customers.


• Examine how to move from a single-functionorganization to a multi-function SSO

• Evaluate stumbling blocks that occur whenmoving from a multi-function SSO to aglobal SSO

• Discuss why some organizations aredeconstructing their GBS organizations infavor of a different model

E MF GH

2:10 pm - 3:10 pm

Mid-Afternoon Refreshment and Expo












CONCURRENT TRACKS Meeting the Needs of Your Organization and Customer

The customer is at the center of all that shared services stakeholders do. That’s why personalization, continuous improvement strategies, location discussions, road mapping careers, using technology to effectively reach constituents, and moving to a Center of Expertise Model are so important now.




3:10 pm - 3:40 pm


Choosing a Location that Matches Your Shared Services Goals and NeedsThe trend used to be that shared services organizations sat away from the larger organization as a whole, and in places that were at a cost savings to the organization. That is changing. Many organizations are moving back to optimize the talent pool, create clarity and stay compliant. Instead of relying on the traditional model of moving to a cheaper location, just because it is cheaper.


• Explore how organizations are leveragingtheir talent pools

• Examine how organizations are choosinglocations

• Evaluate how automation is playing a role inthe location decision

EH P

5 Reasons and Steps to Start Using Blockchain Technology NowBanks and manufacturing are looking at blockchain in more detail than a lot of industries. Yet, blockchain is still is not commonly used, or for that matter, understood. Why is that? Why aren’t we seeing more of a proliferation in the shared services market, because it seems like it would be ripe for seeing the benefits.


• Explore how one organization implementedblockchain into their organization

• Outline what stumbling blocks are still a realthing when it comes to getting blockchainbuy-in

• Examine what insights the implementationprovided to the organization

• Evaluate the benefits of blockchain for O2C,R2R, and P2P

E MF

Leadership Lessons: Establishing a True Culture of Continuous ImprovementIdentifying opportunities for growth and improvement, streamlining the processes to get there, testing new ideas, reducing cost, and finding ways to achieve these results are the goals of any continuous improvement expert. However, getting there means navigating a sea of change.


• Identify how to manage quality planning

• Gather strategies to equip managers anddirectors to problem solve quickly andeffectively

• Explore the role that Six Sigma and Leanmanagement can play when designing acontinuous improvement roadmap

E MF

3:40 pm - 3:45 pm
















3:45 pm - 4:15 pm

Using Career Road Mapping as a Tool to Create a More Agile EnterpriseOnce leadership sees the value of a shared services leader or a shared services organization, role changes can happen quickly. A leader, who was there yesterday, might be somewhere else in the organization tomorrow. So, how do you plan your career in shared services?

Especially, when more and more initiatives are coming knocking on your door.

In this session, participant will:

• Evaluate the structure of the modern SSOand how it is changing

• Examine how shared services stakeholdersare navigating their careers

• Identify areas of opportunity that aregrowing within the functions of F&A, HR andIT

P EF GH

Lessons Learned from Launching an App that Gets Noticed by the C-SuiteApps have exploded onto the shared services scene. Many shared services organizations developed them as a side project, only to find out that they are extremely useful for communicating with their customers - both internally and externally. Albertons are an example of one such GBS organization that has launched an extremely successful app.


• Explore effective strategies for launching anapp that meets the needs of your customers

• Examine how to refine an app initiative onceit has been launched

Gregory Rousseau, VP, Employee Services, Alberton’s

E MF

From a Center of Excellence to a Center of ExpertiseThe value proposition of a shared services organization is expanding. Within its team structure there are experts in project management, Six Sigma, RPA programming and more. This can be helpful to other groups that are exploring cost savings.


• Explore how to turn shared servicesindividuals into consultants for the business

• Examine how project management, Six Sigmaand RPA work are changing ExcellenceCenters into Expertise Centers that the wholeorganization can use or tap into

• Evaluate the CoEs are providing deeper costsavings and process improvements at theenterprise level and not just the functional level

E MF GH

4:15 pm - 4:20 pm












4:20 pm - 4:50 pm Advancing Global Business Services for Now and the Long-TermThirty percent of global companies are working towards some kind of GBS models. Why? Most companies who move to this model are reducing their costs 20 percent to 30 percent, while increasing their productivity through lean approaches to process management. However, in an age of digital disruption it’s not an easy task.


• Evaluate the value of moving to a global shared servicesmodel and where to start

• Examine how to handle organizational structure stallpoints when implementing GBS when technology,process ownership and governance are in constant flux

• Identify how GBS is leading from the center, embracinga culture of agility, designing GBS for the long-term, andmanaging talent development at the same time

4:50 pm - 5:00 pm SSON Wrap Up

5:00 pm Cocktail Reception

Wednesday, September 25, 2019Main Conference Day Two









Thursday, September 26, 2019

7:30 am Registration and Morning Coffee

9:15 am - 9:30 am Chairperson Recap

9:30 am - 10:15 am Understanding the True Cost-Benefit Ratio of Outsourcing, Insourcing and NearshoringThe nature of shared services work is changing. From billion dollar global enterprises to smaller enterprises, the strategies for working with BPO providers are in flux. Most are in the midst of renegotiating their service contracts, figuring out what work they can bring in-house, identifying what makes sense to move back closer to the enterprise, and trying to figure out what role technology plays in the discussion.


• Explore how contracts are changing with BPO providers

• Evaluate the nature of work that is coming back into theorganization

• Identify how organizations are balancing outsourcing,in-sourcing and nearshoring changes

10:15 am - 10:45 am Demo Prize Giveaway and Networking Break

Main Conference Day Three










CONCURRENT TRACKS Future Proofing Your Shared Services Organization

Doing more with less is nothing new to shared services stakeholders. Pain point can change though. Now, leaders are seeking individuals with analytical mindsets (or perhaps technology that serves the same purpose) to solve new business problems, strategies to overcome technology stall points, ways to incorporate

additional functions, vendors that can help them implement technology quickly and process to keep implementation going, and new ways to approach contracts.




10:45 am - 11:15 am


Finding, Retaining and Retraining to Fill the Gaps in Your SSO WorkforceUsing data to challenge the status quo, being able to convey insights from the data you are gathering, and creating and using different metrics could help many shared services organizations get to the next level. While some generations – like Millennials that make up 40% of SSOs in North America – are uniquely positioned to have this mindset, there is still 60% of the workforce that aren’t.


• Examine the needs of the modern SSO

• Identify how an HR shared services functionis bringing in and reskilling their workforce tohave an analytical mindset

E MH

Eliminating Tech and Piloting Stall Points and Failures in F&A ImplementationWith all of the new technology that is part of shared services, there are bound to be stall points. It could come from buy-in, to adoption, to risk assessment, or even to failure of automated system. So, it is better to be prepared for the unknown, rather than deal with it in the moment.


• Examine how to streamline an agreementabout what should be the next thing tobe automated in your shared servicesorganization

• Build a better understanding of how to movefrom one bot to multiple bots in a shortamount of time

• Explore how deal with a bot when it goes down

E M F

Evolving and Integrating Additional Functions into Your SSOMarketing, sales and legal are just a few examples of shared services functions that aren’t traditionally part of the shared services fold. This is changing. There is a movement towards shared services being looked at as towers that work together through one system, rather than silo off on its own. It’s like the old saying, “We are better together, than alone.”

In this session, participants will examine:

• Why so many SSOs are bringing inalternative functions

• How more inclusive models are providingdeeper savings to the organization

• What process are changing when there arevarying functions under one SSC

E M

11:15 am - 11:20 am


Main Conference Day ThreeBased on Maturity: P Organizations planning, launching and building | E Organizations evolving and advancing | M Mature SSOs involved in enterprise-wide transformation











TRACK A Data Management

TRACK B Vendor Management


11:20 am - 11:50 am

Data ManagementBecoming a best-in-class shared services organization means that you understand how to manage your date effectively.


• Explore what data is proving meaningful toSSOs

• Examine what data senior leadership caresabout when it comes to F&A, HR and ITfunctions

• Identify the steps that you can take to makeyour data work for you now and not in sixmonths

E MF H

Is Your Vendor Management as Streamlined as Amazon’s? Amazon has set an example for the world, when it comes to streamlining vendor management practices. However, many SSO struggle to streamline their own in-house vendor management, and are looking for solutions.


• Explore how one organization has created astreamlined approach to vendor management

• Examine how technology is providingadditional supports to assist with vendormanagement

• Evaluate the impact that streamliningvendor management has had up and downthe value chain

F P

Ensuring Your Contract Negotiations Don’t Come Back to Bite YouIn this session, participants will:

• Explore how outsources are being usedto problem solve for data, analytics, andleadership issues in today’s SSOs

• Examine how contracts are being changedto work within an ever-changing technologyspace

E MF H

11:50 am - 11: 55 am


11:55 am - 12:25 pm

PLENARY KEYNOTE – Steps in the Lifecycle to from Cost Savings Partners in Performance Future proofing for an organization is simpler when it is a single function. When you are a global business services organization, future proofing can be a behemoth task. In this keynote session, panelists will explore how they are future proofing their organizations through looking at the newest technology, tapping into the state of the art security and risk avoidance trends, working effectively with technology and process experts in their organization, and hiring the right people to make sure it goes off without a hitch.

12:30 pm Lunch & Close of Conference

Main Conference Day ThreeBased on Maturity: P Organizations planning, launching and building | E Organizations evolving and advancing | M Mature SSOs involved in enterprise-wide transformation










SITE TOUR A About Albertsons Companies The National ... › data › media ›...

Documents

Transcript of SITE TOUR A About Albertsons Companies The National ... › data › media ›...