SIAVGeneralitat de Catalunya

Sistema Integral d’Atenció a la Víctima (SIAV)

We have developed a Microsoft Dynamics CRM platform for the Generalitat de Catalunya that allows the Mossos

d'Esquadra to manage gender violence cases in a unified way, providing better care to victims.

The SIAV is a comprehensive online care system for

victims of gender violence that unifies in a single

application all the information of the gender violence

cases in Catalonia. With this system, all police and

judicial data are updated in a single app. This way,

victim information is made available instantly, which

generates risk assessment and monitoring

guidelines. Thus, they are ready to give personalized

attention to victims.

Description

Using a Microsoft Dynamics CRM platform, we proposed a comprehensive

care system for gender violence victims to be managed by the Catalan police.

The solution gives to the Victims Assistance Group an easy access to

complaint files, and the possibility to make a risk assessment for each victim

to take appropriate actions.

Technologies

- Microsoft Dynamics CRM 2011

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