SingPass Mobile User Guide (Android Users) · 2 All you need is a smartphone, an internet...
Transcript of SingPass Mobile User Guide (Android Users) · 2 All you need is a smartphone, an internet...
2
All you need is a smartphone, an internet connection, and a registered SingPass account.
STEP
01
Download
SingPass Mobile
from the App Store.
STEP
02
Launch the app
and complete a
one-time setup.
STEP
03
3 Simple Steps to start using SingPass Mobile!
You’re all set!
You can now log
in to government
digital services
using your
fingerprint or 6-
digit passcode.
For more information, visit singpassmobile.sg.
How to Download the app (page 4) 1
2
3
3
How to Set Up the app (page 5)
• If you have already set up SMS 2FA or OneKey Token (page 6)
• If you have not set up SingPass 2FA (page 20)
How to Use the app (page 38)
• QR Login (Mobile) (page 40)
• QR Login (Desktop) (page 50)
• Push Notification (page 63)
In this document, you will find step-by-step instructions for the following:
1 Visit the Play Store and download ‘SingPass Mobile’.
Check that the developer is ‘Government Technology Agency’before downloading the app.
Related FAQs
• Can I download SingPass Mobile on multiple devices?
• Will SingPass Mobile replace my existing SingPass 2FA methods?
Download SingPass Mobile
4
1
2
Use SingPass Mobile3
Download SingPass
Mobile
Set Up SingPass Mobile
5
Setting up SingPass Mobile.
Choose your profile:
I have SMS-2FA or
OneKey Token(page 6)
I have not set up
SingPass 2FA(page 20)
I have SMS-2FA or
OneKey Token(page 6)
I have not set up
SingPass 2FA(page 20)
6
You have SMS-2FA or OneKey Token and
would like to set up SingPass Mobile
Click to find out more!(page 7)
Click to find out more!(page 7)
2Launch the app and read the Terms of use and Privacy statement.
Tap ‘Okay’ to proceed to set up your SingPass Mobile app.
Set up SingPass Mobile (2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
Related FAQs
• What do I need to set up SingPassMobile?
• After setting up SingPass Mobile, do I still need my OneKey Token or SMS-OTP?
2Allow SingPass Mobile to access photos, media and files on your device.
Set up SingPass Mobile (2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
Related FAQs
• Without the need to enter my SingPass ID and password, is SingPass Mobile considered to be only one-factor authentication? Is SingPass Mobile safe to use?
2 Allow SingPass Mobile to make and manage phone calls.
Set up SingPass Mobile (2FA Users)
9
Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
Related FAQs
• Without the need to enter my SingPass ID and password, is SingPass Mobile considered to be only one-factor authentication? Is SingPass Mobile safe to use?
2Swipe left or tap ‘Next’ for a quick overview of SingPass Mobile.
Set up SingPass Mobile (2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
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3
1
Set Up SingPass Mobile
2 Log in to your SingPass account with your SingPass ID and password.
Set up SingPass Mobile (2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
2 Enter the One-Time Password (OTP) sent via SMS, or generated by your OneKey Token.
Set up SingPass Mobile (2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
Token OTP
2
Set up SingPass Mobile (2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Please wait while the app verifies your identity.
Set Up SingPass Mobile
2 Once your identity has been confirmed, select ‘Continue’.
Set up SingPass Mobile (2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
2Create your own 6-digit passcode for you to verify your identity when using SingPass Mobile.
Set up SingPass Mobile (2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
Note: When using SingPass Mobile, you can choose to log in using your fingerprint or this 6-digit passcode. Do remember it!
2 Re-enter your passcode to confirm.
Set up SingPass Mobile (2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
2
Set up SingPass Mobile (2FA Users)
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Enable Fingerprint Authentication to log in using your fingerprint.
Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
Related FAQs
• What precaution should I take if I want to use fingerprint authentication / Touch ID for my SingPass Mobile app?
2 Please wait while your app is being activated.
Note: This may take a while. Do not close the app until activation is complete.
Set up SingPass Mobile (2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
2 Congratulations! Your SingPass Mobile app is now ready for use!
Set up SingPass Mobile (2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
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You have not set up SingPass 2FA and
would like to set up SingPass Mobile
Click to find out more!(page 21)
Click to find out more!(page 21)
2
Set up SingPass Mobile (Non-2FA Users)
21
Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
Related FAQs
• What do I need to set up SingPassMobile?
• I have not set up my 2FA, i.e. I do not have SMS 2FA or a OneKeyToken. How can I set up SingPassMobile on my mobile device?
• After setting up SingPass Mobile, do I still need my OneKey Token or SMS-OTP?
Launch the app and read the Terms of use and Privacy statement.
Tap ‘Okay’ to proceed to set up your SingPass Mobile app.
2
Set up SingPass Mobile (Non-2FA Users)
22
Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass MobileAllow SingPass Mobile to access photos, media and files on your device.
Related FAQs
• Without the need to enter my SingPass ID and password, is SingPass Mobile considered to be only one-factor authentication? Is SingPass Mobile safe to use?
2
Set up SingPass Mobile (Non-2FA Users)
23
Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass MobileAllow SingPass Mobile to make and manage phone calls.
Related FAQs
• Without the need to enter my SingPass ID and password, is SingPass Mobile considered to be only one-factor authentication? Is SingPass Mobile safe to use?
2
Set up SingPass Mobile (Non-2FA Users)
24
Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass MobileSwipe left or tap ‘Next’ for a quick overview of SingPass Mobile.
2 Log in to your SingPass account with your SingPass ID and password.
Set up SingPass Mobile (Non-2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
2 To proceed, tap ‘Register with PIN mailer’
Set up SingPass Mobile (Non-2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
2Tap ‘Yes, send it to this address’ once you have confirmed that your address is correct.
A PIN mailer will be sent to this address for you to activate your app.
Set up SingPass Mobile (Non-2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
Note: You will only see a postal code for Singapore addresses.
2Wait for the PIN mailer to reach you at your registered address.
The PIN mailer may take up to five working days to arrive.
Set up SingPass Mobile (Non-2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
Note: International mail may take longer to arrive.
2When you have received your PIN mailer, launch the SingPass Mobile app and follow the instructions in the mailer.
Tap “Continue with PIN mailer”
Set up SingPass Mobile (Non-2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
2 Enter the one-time password found within the PIN mailer.
Set up SingPass Mobile (Non-2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
2
Set up SingPass Mobile (Non-2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Please wait while the app verifies your identity.
Set Up SingPass Mobile
2 Once your identity has been confirmed, tap ‘Continue’.
Set up SingPass Mobile (Non-2FA Users)
32
Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
2Create your own 6-digit passcode for you to verify your identity when using SingPass Mobile.
Set up SingPass Mobile (Non-2FA Users)
33
Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
Note: When using SingPass Mobile, you can choose to log in using your fingerprint or this 6-digit passcode. Do remember it!
2 Re-enter your passcode to confirm.
Set up SingPass Mobile (Non-2FA Users)
34
Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
2
Set up SingPass Mobile (Non-2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile Enable Fingerprint Authentication to log in using your fingerprint.
Related FAQs
• What precaution should I take if I want to use fingerprint authentication / Touch ID for my SingPass Mobile app?
2 Please wait while your app is being activated.
Note: This may take a while. Do not close the app until activation is complete.
Set up SingPass Mobile (Non-2FA Users)
36
Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
2 Congratulations! Your SingPass Mobile app is now ready for use!
Set up SingPass Mobile (Non-2FA Users)
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Use SingPass Mobile
Download SingPass
Mobile
2
3
1
Set Up SingPass Mobile
38
Using a
QR Code(page 39)
Using a
Push Notification(page 63)
Now that you have successfully set up the
app, learn how to log in to digital services:
You do not need to enter your SingPass ID or password! Logging in on desktop and do not have a camera phone?
39
QR Login allows you to log in without your
SingPass ID or password.
Select one of the options below:
QR Login
(on Mobile)(page 40)
QR Login
(on Desktop)(page 50)
40
If you are logging in on a mobile device,
QR Login allows you to log in by
tapping a QR code on the login page.
Click to find out more!(page 41)
3 Visit a government website and select ‘Log in with SingPass’.
Use SingPass Mobile – QR Login (Mobile)
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Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
Related FAQs
• How do I set SingPass Mobile as my default 2FA?
3 Tap to reveal the QR code on the top right hand corner.
Use SingPass Mobile – QR Login (Mobile)
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Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 Tap (touch and release) on the QR code to launch the SingPass Mobile app.
Use SingPass Mobile – QR Login (Mobile)
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Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 Confirm your login request.
Use SingPass Mobile – QR Login (Mobile)
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Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 Use Fingerprint Authentication to verify your identity.
Use SingPass Mobile – QR Login (Mobile)
45
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
Related FAQs
• What precaution should I take if I want to use fingerprint authentication / Touch ID for my SingPass Mobile app?
3 You may also choose to enter your 6-digit passcode.
Use SingPass Mobile – QR Login (Mobile)
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Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 Please wait while the app verifies your identity.
Use SingPass Mobile – QR Login (Mobile)
47
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 Success! You are now logged in!
Use SingPass Mobile – QR Login (Mobile)
48
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3You will automatically be directed back to the digital service page that you are trying to access.
Use SingPass Mobile – QR Login (Mobile)
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Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
50
If you are logging in on a desktop browser,
QR Login allows you to log in by
scanning a QR code on the login page.
Click to find out more!(page 51)
Click to find out more!(page 51)
3 If you are using a desktop computer, visit a government website and select ‘Log in with SingPass’.
Use SingPass Mobile – QR Login (Desktop)
51
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
Related FAQs
• How do I set SingPass Mobile as my default 2FA?
3Click to reveal the QR code on the top right hand corner.
Use SingPass Mobile – QR Login (Desktop)
52
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 The QR code is displayed.
Use SingPass Mobile – QR Login (Desktop)
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Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 Launch your SingPass Mobile app on your phone and tap the ‘Scan’ button.
Use SingPass Mobile – QR Login (Desktop)
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Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
Related FAQs
• How do I use the QR code scanner on the SingPass Mobile app?
• Can I use other QR code scanner apps to log in to government digital services?
• I am unable to access SingPassMobile’s QR code scanner. What should I do?
3 Allow SingPass Mobile to take pictures and record videos. You will need to acknowledge this notification only once.
Use SingPass Mobile – QR Login (Desktop)
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Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
Related FAQs
• Without the need to enter my SingPass ID and password, is SingPass Mobile considered to be only one-factor authentication? Is SingPass Mobile safe to use?
3 Use your phone to scan the QR codedisplayed on the SingPass login page.
Use SingPass Mobile – QR Login (Desktop)
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Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
Scan the QR code on the
SingPass login page
Use SingPass Mobile – QR Login (Desktop)
57
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile 3 Confirm your login request.
3 Use Fingerprint Authentication to verify your identity.
Use SingPass Mobile – QR Login (Desktop)
58
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
Related FAQs
• What precaution should I take if I want to use fingerprint authentication / Touch ID for my SingPass Mobile app?
3 You may also choose to enter your 6-digit passcode.
Use SingPass Mobile – QR Login (Desktop)
59
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 Please wait while the app verifies your identity.
Use SingPass Mobile – QR Login (Desktop)
60
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 Success! You are now logged in!
Use SingPass Mobile – QR Login (Desktop)
61
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 The digital service page will load automatically on your desktop.
Use SingPass Mobile – QR Login (Desktop)
62
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
63
If you are logging in on desktop and do
not have a camera phone, you can use the
Push Notification feature.
Click to find out more!(page 64)
Click to find out more!(page 64)
3
Use SingPass Mobile – Push Notification
64
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
Related FAQs
• How do I set SingPass Mobile as my default 2FA?
If you are using a desktop computer, visit a government website and select ‘Log in with SingPass’.
3 Enter your SingPass IDand password to log in.
Use SingPass Mobile – Push Notification
65
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3You will receive a push notification on your phone.
Tap the notification to launch your SingPass Mobile app.
Use SingPass Mobile – Push Notification
66
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
Note: If you have missed the notification, you can launch your SingPass Mobile app to find it. Be quick as it will be valid for 2 minutes!
Related FAQs
• I did not receive any push notification. What should I do?
3 Confirm your login request.
Use SingPass Mobile – Push Notification
67
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 Use Fingerprint Authentication to verify your identity.
Use SingPass Mobile – Push Notification
68
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
Related FAQs
• What precaution should I take if I want to use fingerprint authentication / Touch ID for my SingPass Mobile app?
3 You may also choose to enter your 6-digit passcode.
Use SingPass Mobile – Push Notification
69
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 Please wait while the app verifies your identity.
Use SingPass Mobile – Push Notification
70
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3 Success! You are now logged in!
Use SingPass Mobile – Push Notification
71
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass Mobile
3
Use SingPass Mobile – Push Notification
72
Download SingPass
Mobile
2
3
1
Use SingPass Mobile
a. QR Login (Mobile)
b. QR Login (Desktop)
c. Push Notification
Set Up SingPass MobileThe digital service page will load automatically on your desktop.