SINGLE ENTRY APPROACH PROCESS FLOW AT THE NCRAB

PROCESS/ACTIVITY/STEPSPERSONS

RESPONSIBLETIME

FRAMEFORMS TO BE

USEDREMARKS

1.   All parties requesting assistance shall be given number  and seated on  the benches provided for the SEnA Unit.

SEnA Admin Staff and Guard on Duty

     

2.   Each requesting party shall be assisted by the SEADOs on duty on his/her specific concerns. 

·         For those who have SENA Referral and walk-in settlement, they will be advised to proceed to the Complaint Unit.

·         For those needing counseling/ advice , the SEADO on Duty shall advise them accordingly

·         For all other cases, the SEADO on duty shall introduce SENA, its objectives and procedures and convince the requesting party to undergo conciliation and mediation under SEnA  

SEADOs on Duty   Action Slip  

3.   Those who are convinced to undergo SEnA shall be assisted by the SEADO on duty to accomplish the Request for Assistance Form (RFA) in two (2) copies

 

 

Those who insist on filing of complaint shall be referred to the Complaint Unit through  a Certificate to Proceed

SEADO on Duty

 

 

 

 

 

 

DOLE-SEnA Form No. 1 (Request for Assistance Form

 

 

 

Certificate to Proceed (get  copy from NCR)

 

4.   Once the RFA is completed, the SEADO on duty shall forward the RFA to the SENA Unit Head for :

i.             Assignment of  reference number using the following format:  SEAD-NLRC-NCRAB-YYYY-MM-0001   (and so on, in chronological order)

ii.            Designation of  a SENA CM listed in “Annex B” to conciliate-mediate the RFA.

iii.           Set two  consecutive conferences  and prepare Notice of Conference in four (4) based on the scheduled conference indicated by the designated SENA CM.

iv.          Send the notice of conference to the other party either thru fax or registered mail.

v.            Provide a copy of the Notice of Conference to the requesting party and instruct him/her to come back on the scheduled conference and proceed to the office of the designated SEnA CM indicated in the Notice.

vi.          Provide a  copy of the RFA and Notice of Conference to the designated SENA CM .

vii.         Log /encode the pertinent information in the SEnA database for  monitoring purposes such as reference number, assigned SEnA CM and date of conference.

 

SENA Unit Head and Admin Staff

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DOLE-SEnA Form No. 2 (Notice of Conference)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

**do we need to provide copy of the RFA to the other party?

5.   Designated SEnA CM conducts conciliation-

DOLE-SEnA Form No. 3 (Minutes)