“AUDIX” – The First Day & Beyond!!

I. To Login to a New AUDIX Voice Mail Box for the First Time: (Pay Close Attention to Steps C & L.)

A.) Press the MESSAGE key or dial the Audix ext. (7444). From outside: (423) 757-7444. B.) Key in your extension number and press #. (If you are calling from your extension, press #.) C.) Key in the default password of 147#. (Use This Password This Time Only!) D.) Press 1, then speak your Full Name. Press 1 to stop recording. E.) Press # to Approve or Press 1 to Re-record. F.) Enter a new password followed by #. Re-enter password and #. (Password must be between 4 and 15 digits).

**Hang up and log back in to Audix You will Now Hear the AUDIX Activity Menu**

Record and Activate Personal Greeting:

G.) Press 3 to Administer Personal Greeting. H.) Press 1 to Create Personal Greeting. I.) Press 1 for Greeting Number. J.) Record greeting and Press 1 when finished. Press 2 then 3 to Play Back.

***You must announce to the caller that they can press 0 to transfer out of voicemail if they do wish to leave a message. See page 2 for examples of Personal Greetings.

K.) Press # to Approve or *D to Delete, then 1 to Re-record. L.) Press 1 to Use Greeting for ALL Calls. M.) Press # to return to main activity menu. II. To Retrieve Messages That Others Have Left For You: A.) Login to Audix and Press 2 at the Activity Menu. B.) Listen to Header Information, i.e., from whom, date/time, type of call, etc… C.) Press 0 to Listen to the Body of the Message. D.) After listening to the message, press 1 to forward or *D (*3) to delete message. Pressing # will

place the message into your old message file. III. To Change Your Password: (Hidden Prompt) A.) Login to Audix and Press 5 at the Activity Menu. B.) Sub Menu 4 (Press 4) C.) Enter new password twice followed by the # sign each time. IV. To Re-record your Voiced-In Name: (Hidden Prompt) A.) Login to Audix and Press 5 at the Activity Menu. B.) Sub Menu 5 (press 5). C.) Speak your full Name and follow voice prompts to approve.

Please refer to your Avaya AUDIX Voice Messaging Quick Reference Guide for more detailed instructions and features.

Professional Suggestions for Voice Mail Personal Greetings Generic Greetings: 1. “Hello (Hi), you have reached (your name) with (your company and your department). I am either

on my other line or away from my desk, so please leave your name, telephone number and a detailed message after the tone and I’ll return your call as soon as possible. ***If you need immediate assistance, press zero now (optional). Thank you.”

2. “Hello (Hi), you have reached (your name) with (your company and your department). I’m sorry I

missed your call. Please leave your name, telephone number and a detailed message after the tone and I’ll return your call as soon as possible. ***If you need immediate assistance, press zero now. Thank you.”

3. “Hello (Hi), you have reached (your name) with (your company and your department). I am not

available to take your call at this time, but please leave a message at the tone and I will return your call as soon as possible. ***If you need to speak to someone immediately, press zero and an attendant will assist you. Thank you.”

Daily Greetings: 1. “Hello (Hi), you have reached (your name) with (your company and your department). Today is

Tuesday, September 6 and I am in the office. Please leave your name, telephone number and a detailed message after the tone and I’ll return your call as soon as possible. ***If you need immediate assistance, press zero now. Thank you.”

2. “Hello (Hi), you have reached (your name) with (your company and your department). Today is

Tuesday, September 6 and I will be in training classes all day today but will be checking for messages throughout the day. Please leave your name, telephone number and a detailed message after the tone and I’ll return your call as soon as possible. ***If you need immediate assistance, press zero now. Thank you.”

Vacation or Out of the Office Greeting: 1. “Please listen to the message. You have reached (your name) with (your company and your

department). I will be out of the office until (day/date) Wednesday, September 7. Please leave your name, telephone number and a detailed message after the tone and I’ll return your call as soon as possible. ***If you need immediate assistance, press zero now or call _____ at xxx-xxx-xxxx. He/She will be happy to assist you. Thank you.”

*** Optional statement notifies callers that they can press zero (0) to transfer back out of voicemail and go to the operator. Their call will be transferred to extension 4111.