SIN-HKG Air Travel Bubble Trade Updates...Confidential and Proprietary Information © Cathay Pacific...

Confidential and Proprietary Information

© Cathay Pacific Airways Limited and its subsidiaries

13th November 2020

CX SIN Sales

SIN-HKG Air Travel Bubble Trade Updates



Agenda

• Air Travel Bubble (ATB) Flights Schedule

• ATB Step-by-Step Guide

• Experience in Hong Kong

• Non-ATB Flights Schedule

• Transit Requirements at HKIA

• Fly (Worry) Free

• CX Partnership with Singapore PCR Testing Partners

• Cathay Care

• Q&A

2



Air Travel Bubble Flights Schedule



Air Travel Bubble Flights Schedule

4

All local times Mon Tue Wed Thu Fri Sat Sun

15:00 SIN HKG 19:00359

359

35909:10 HKG SIN 13:00

CX734

CX759


10:00 HKG SIN 13:50 359

CX759

Schedule above is correct at time of dissemination and is subject to change without prior notice

Flights timings and aircraft types may change without prior notice, subject to operational requirements

HKG-SIN Air Travel Bubble Inaugural Flight: 22Nov20

Air Travel Bubble Travel Bubble Flights: 23Nov20 to 28Nov20



Air Travel Bubble Flights Schedule – cont’d

5


15:00 SIN HKG 19:00359

359

359

35909:10 HKG SIN 13:00

CX734

CX759


15:00 SIN HKG 19:00359

359

359

359

359

359

35909:10 HKG SIN 13:00

CX734

CX759

Air Travel Bubble Travel Bubble Flights: 07Dec20 to 31Dec20

Air Travel Bubble Travel Bubble Flights: 30Nov20 to 06Dec20





ATB Step-by-Step Guide



8-Step SIN-HKG Guide to ATB: Booking & Planning

3

Testing & Documents RequirementsCathay

CareEligibility

• No travel history to anywhere

other than SIN or HKG the past 14

days

• Proof of negative PCR test

• Book on ATB designatedflights

(i.e. CX734/759)

• Not a Work Permit or S Pass

holder working in construction,

marine shipyard or process sector

• Undergo a PCR test at approved testing centers in

Singapore (here) within 72 hours prior to departure

• On/before 30Nov20: Apply for approval (here)

before test

• On/after 01Dec20: No approval required

• Create a Prenetics account (here) to pre-book and pay

for post-arrival testing at HKIA

• Complete Hong Kong Health & Quarantine

Declaration form (here) 4 hours prior to departure

• For long term pass holders only: Apply entry approval

letter from ICA (here) if return date isconfirmed

1 2

Note: Names on all reports must match with travel documents.

Cathay Care Video

Covid testing for all passengers

https://www.moh.gov.sg/licensing-and-regulation/regulations-guidelines-and-circulars/details/list-of-covid-19-swab-providers

https://safetravel.ica.gov.sg/pre-departure-test

https://web.prenetics.com/login

https://hdf.chp.gov.hk/dhehd/hdf-hkia.jsp?lang=en-us

https://www.ica.gov.sg/news-and-publications/media-releases/media-release/entry-approval-required-for-all-long-term-pass-holders



8-Step SIN-HKG Guide to ATB: Departure to HKG

Cathay

Care

• Valid air ticket booked on

designated ATB flight(s)

• Valid passport and/or long-term

pass issued by Singapore

government

• Valid visa (if necessary)

• Negative pre-departure PCR test

result (electronic or printed copy)

• QR code showing your electronic

Hong Kong Health & Quarantine

Declaration Form

• QR code from Prenetics showing

your booking and payment for

tests upon arrival at Hong Kong

• Observe safe

distancing during

boarding

• Wear masks at all

times, except dining

• Cathay Care Kit will

be provided (extra

face covering and

antiseptic wipes)

• Upon request:

Special meals to be

booked at least 48

hours prior to

departure

Note: Do not eat, drink or

smoke at least 30

minutes before test.

Arrival at HKIA

• Follow the signs of dedicated

path for ATB passengers

• Present documents in step 3

for registration

• Receive a specimen bag and

follow the testing instructions

• Place your specimen at the

collection point

• Proceed for immigration

• Wait for the test result in the

designated area at baggage

claim hall (about 4 hours)

• Once received negative test

result via SMS/email, collect

baggage and leave the airport

and enjoy Hong Kong

3 4 5Check-In at Changi Onboard

Mandatory face

coverings and

temperature checks

Increased

sanitization, including

the deployment of

sterilization robots

Anti-microbial coating

across all passengers

facilities and check-in

counters




counters

Clean cabin air

environment refreshes

every 2 to 3 minutes with

HEPA filter, removing

99.99% of airborne

particles and

4



8-Step SIN-HKG Guide to ATB: Return to SIN

5

Cathay

Care

Testing & Documents

Requirements

• Undergo a PCR test at approved

testing centers in Hong Kong

(here) within 72 hours prior to

departure. (Note: This is not

required if your total stay in Hong

Kong is less than 72 hours.)

• Complete electronic health

declaration form (here) within 3

days before arrival in Singapore

• For foreigners entering

Singapore: Apply for Air Travel

Pass (here) at least 7 to 30 days

before intended date of travel and

download/register for

TraceTogether app (here)

• Valid air ticket booked

on designated ATB

flight(s)

• Valid passport

• Valid visa (if necessary)

• Negative PCR test

result (electronic or

printed copy)

• Electronic health

declaration form

• For foreigners

entering Singapore:

Air Travel Pass approval

letter and registration of

TraceTogether app

• Once cleared, enjoy

your flight (step 4)

Check-In at HKIA Arrival at Changi

• Follow the signs of

dedicated path forATB

passengers

• For Singaporeans/PR:

Present your passport

and negative test report

• For Singapore long term

pass holders: Present

your passport, negative

test report and entry

approval letter by ICA

• For foreigners entering

Singapore: Present your

passport, negative test

report, Air Travel Pass

approval letter and

registration of

TraceTogether app

6 7 8

Mandatory face

coverings and

temperature checks

Increased

sanitization, including

the deployment of

sterilization robots




counters




counters

Clean cabin air

environment refreshes

every 2 to 3 minutes with

HEPA filter, removing

99.99% of airborne

particles and

https://www.coronavirus.gov.hk/pdf/List_of_recognised_laboratories_RTPCR.pdf

https://eservices.ica.gov.sg/sgarrivalcard/

https://capels.caas.gov.sg/atp

https://www.tracetogether.gov.sg/



Experience in Hong Kong



Experience in Hong Kong

11



Non-ATB Flights Schedule



Non-ATB Flights Schedule (Outbound from SIN)

13


19:20 SIN HKG 23:05 359

CX636

Transit in HKG between 50 minutes to 24 hours

00:15 HKG LAX 21:05 (-1)

00:55 HKG SFO 21:10 (-1)

01:00 HKG YVR 20:25 (-1)

23:55 HKG LHR 05:00

00:50 HKG AMS 06:20

01:35 HKG MAN 06:30

CX880

CX872

CX888

CX251

CX271

CX219

Americas

Europe





Non-ATB Flights Schedule (Outbound from SIN) – cont’d

14


19:20 SIN HKG 23:05 359

CX636


07:40 HKG MNL 09:40

12:00 HKG BKK 14:05

23:55 HKG SYD 12:00 (+1)

00:05 HKG MEL 12:05

15:15 HKG PER 22:50

21:25 HKG AKL 13:10 (+1)

CX907

CX653

CX101

CX105

CX171

CX113

Asia

Oceania





Non-ATB Flights Schedule (Inbound into SIN)

15


14:10 HKG SIN 18:10 359

CX735


22:55 SFO HKG 06:20 (+2)

23:25 LAX HKG 07:20 (+2)

00:15 YVR HKG 06:10 (+1)

11:15 LHR HKG 06:50 (+1)

15:40 MEL HKG 21:45

15:45 SYD HKG 21:55

21:15 TPE HKG 23:05

CX873

CX881

CX865

CX252

CX104

CX100

Americas

Europe



CX479

Oceania

Asia



Transit Requirements at HKIA



Hong Kong International Airport Transit Requirements

• Transiting through Hong Kong

• Passengers will be able to transit through Hong Kong if:

– Their itinerary is contained in a single booking

– They meet the entry requirements of their final destination

– They have their baggage checked through to the final destination

– They have been issued their onward boarding pass(es) from their origin

point of embarkation

– The connection time between flights is within 24 hours

20

More details: https://www.cathaypacific.com/cx/en_SG/prepare-trip/travel-advisories/travel-restrictions-for-passengers-travelling-to-transiting-through-hong-kong.html

Always check with your

1st operating carrier

https://www.cathaypacific.com/cx/en_SG/prepare-trip/travel-advisories/travel-restrictions-for-passengers-travelling-to-transiting-through-hong-kong.html



• From 15 August and will continue until further notice, passengers starting their

journey in the Chinese Mainland will be able to transit Hong Kong International

Airport provided they meet the transit requirements.

• Transiting to destinations in the Chinese Mainland remains unavailable.

• All sea-to-air ferry services (Greater Bay Area to Hong Kong) and air-to-sea ferry

services (Hong Kong to Greater Bay Area) are suspended until further notice.

• CX/3A codeshare ferry services from Mainland China to Hong Kong is suspended

until further notice.

21

Hong Kong International Airport Transit Restrictions



Fly (Worry) Free



Fly (Worry) Free: Unlimited Changes at No Change Fee

• For all tickets issued between 24Mar20 to 31Dec20,

unlimited changes (including rerouting) are

permitted at no change fee. Fare and taxes

differences apply.

• New travel date must depart within 1 year of original

or first ticket issuance date.

• In the event of travel bubble suspension, such that

booked flights cannot operate as “bubble flights” or

canceled, changes are handled as involuntary.

• In the event of passengers being tested positive at

any stage of the journey, free rebooking is permitted,

subject to meeting all travel requirements prior to

departure.23



CX Partnership with Singapore PCR Testing Partners



Pre-Departure Swab Test Procedures with RMG

25

Appointment

(Calls or Portal)

• Travelers can call RMG @ 6311 1222 to book their pre-departure swab appointment or book through RMG Portal

Details

Requirements

• Approval email to take the PCR swab test (On/Before 30Nov20)

• Identify card number and passport number

• Departure flight times

• Possible times for your test slots

• Address in Singapore

• Contact number

• Email address

Appointment

Reminder

• RMG will call and send SMS reminder to travelers 48 hours before appointment date

Documents

Requirements

Appointment

Reminder

• Hard copy approval email to take pre-departure PCR swab test

• Identity Card or Passport

• Copy of Cathay flight details

• Results will be sent to traveler’s registered email

1 2 3 4 5



Cathay Care



Cathay Care

Cathay Care is our

commitment to your wellbeing.

We understand your concerns,

and have introduced enhanced

measures across every stage

of the journey – from check-in

to the cabin – so you can take

off with confidence.



1. Contactless check-in

and boarding

2. Wait in our lounges

with confidence

3. Prioritising you on board

6. Our cabin crew

5. HEPA filtered cabin air

4. A clean travel environment

Fly confidently with Cathay CareCathay Care is our commitment to your travellers’ wellbeing.



Protection measures at Hong Kong International Airport

38

Temperature checks

and masks

Cleaning and

sanitisation

Social distancing

Germ-resistant

surfaces

Protecting

passengersSafeguarding staff



Q&A



Frequently Asked Questions – Booking & Planning

Q1. How does CX manage the limit of passengers to HKG?

A1. All inventory are controlled strictly to ensure that no more than 200 passengers are onboard per flight

across all cabins as per ATB regulations imposed by the authorities. Hence availability in GDS is correct at

time of booking and seat is not confirmed until ticketed.

Q2. Can Work Pass holders travel on ATB flights?

A2. Yes, this is possible as long as the S pass or Work Pass holders are not working in the construction,

marine shipyard or process sectors. Kindly note that an approval letter from ICA is required for long term

pass holders upon returning from HKG to SIN.



Frequently Asked Questions – Booking & Planning (cont’d)

Q3. Can a Hong Kong citizen travel on SIN-HKG ATB flights?

A3. Yes, all nationalities are eligible to travel on SIN-HKG (vv) ATB flights, subject to meeting eligibility

criteria and visa requirements.

Q5. Is there any change to baggage allowance for ATB?

A5. As of current, no change to our standard baggage allowance. However if you have extra baggage or

special items, extra baggage allowances fees may apply.

Q4. If a passenger has filled up the Hong Kong Health Declaration Form in advance and the QR code

given has expired before his/her flight, can he/she reapply?

A4. The QR code of Hong Kong Health Declaration Form is valid for 48 hours only. Hence suggest

passengers to apply within 4 hours to 48 hours prior to departure. Reapplication is required if QR code

has expired.



Frequently Asked Questions – Testing Requirements

Q6. If there is no slot for the test within 72 hours, can CX assist?

A6. Unfortunately, CX is not able to assist in any testing arrangement. However there are more than 400

accredited testing providers across Singapore (here) and we strongly recommend passengers to make

appointments with the testing providers as early as possible.

Q7. Are children exempted from PCR testing?

A7. All children aged 12 and below (in the calendar year) are required to take pre-departure PCR test at

Singapore prior to entering Hong Kong and upon arrival at HKIA.

However all children aged 12 and below are exempted from PCR testing at Hong Kong prior to returning

to Singapore (regardless if total journey is more than 72 hours).

https://www.moh.gov.sg/licensing-and-regulation/regulations-guidelines-and-circulars/details/list-of-covid-19-swab-providers



Frequently Asked Questions – Testing Requirements (cont’d)

Q8. What if a passenger is tested Covid-19 positive?

A8. All passengers accepted onboard are required to present a negative test report at time of check-in

prior to departing to or/and leaving Hong Kong, and before cleared at HKIA to enter Hong Kong.

If any passenger is tested Covid-19 positive at any stage of the journey, passenger will be sent to a

government hospital for treatment at own expense and not be allowed to board a flight to/from Singapore.

Passengers are allowed to rebook their flights to a later date when all travel/health requirements are met

at no rebooking fee under Fly (Worry) Free, subject to availability. Fare and taxes differences apply.



Frequently Asked Questions – Suspension & Cancelation

Q9. In the event of ATB flights cancelation or suspended, what protection will be provided?

A9. In the event of ATB flights cancelation or booked flights cannot operate as “bubble flights”, we will

ensure passengers on mid-journey get home by re-assigning them to non-ATB flights. Please note that

normal quarantine procedures apply.

Alternatively, passengers due to travel during the suspension or flights cancelation period could choose to

rebook to other dates or reroute at no change fee under Fly (Worry) Free. If these affected passengers

choose not to rebook, we will handle this as involuntary, where refund is permitted at no refund fee. Please

refer to our standard Schedule Changes Policy for more information.

Q10. In the event of flight delay that results in more than 72 hours, will the test result taken be valid?

A10. Yes, if flight is delayed due to operational reasons, resulting in more than 72 hours since the testing

time until original STD*, the test result is valid on an exceptional basis. No additional testing is required.

*STD: Standard time departure



Frequently Asked Questions – Suspension & Cancelation (cont’d)

Q11. What if passengers book now for flights after 31Dec20?

A11. Current ATB arrangement will operate until 31Dec20, subject to governments approval to continue

beyond this date.

If passengers booked flights CX759/734 after 31Dec20 and the travel bubble is subsequently extended,

we will automatically transfer their bookings to the ATB flights at no charge.



Disclaimer & Useful Links

• Information presented in this deck are correct at time of dissemination.

• As regulations or travel restrictions may change from time to time, kindly refer

to the government authorities websites for more details.

• Singapore Government website for ATB travelers from SIN to HKG (here)

• Singapore Government website for ATB travelers from HKG to SIN (here)

• Hong Kong Government website (here)

• Should you have any queries, please contact us via CXAgents or visit our

dedicated ATB website (here).

https://safetravel.ica.gov.sg/hongkong/requirements-and-process

https://safetravel.ica.gov.sg/hongkong/atp/requirements-and-process

https://www.tourism.gov.hk/travel-bubble/en/index.html

https://www.cathaypacific.com/cx/en_SG/travel-bubble/hong-kong-singapore/overview.html

SIN-HKG Air Travel Bubble Trade Updates...Confidential and Proprietary Information © Cathay Pacific...

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Transcript of SIN-HKG Air Travel Bubble Trade Updates...Confidential and Proprietary Information © Cathay Pacific...