SIMPLIFYING YOUR SUCCESS - Performance...

SIMPLIFYING YOUR SUCCESS | 1


4 SYSPRO,Simplified

6 WeDoERP

8 OurProductRoadmap

10 OurSimplified,FocusedApproach

12 TheIndustriesWeSimplify

14 StrengthThroughPartnership

16 TheSYSPROWay

18 TheServicesWeOffer

Duringtheageofthecomputerrevolution,mybrotherandIsawagapinthemarketforaccountingsoftware.WetookaleapoffaithandfoundedSYSPRO.Atthetime,manytechnologyentrepreneursfeltthatsuccesswasdependentonaquickInitialPublicOffering(IPO).Wedidn’t.

Fortyyearson,we’reoneofthelongeststandingprivately-ownedvendorsofEnterpriseResourcePlanning(ERP)softwareintheworld,operatinginover60countriesacrosssixcontinents.Ourdeterminationtoremainaprivatecompanyhasallowedusthefreedomtofocussingle-mindedlyondevelopingandperfectingourERPofferinginlinewithourcustomers’needsandrequirements.Thishasgraceduswithafarquickerroutefromideatodelivery.Anintegralpartofwhatmakesusuniqueisthefactthatwehavecontinuedtofocusonprovidingsolutionsformanufacturersanddistributors,ensuringadeepunderstandingoftheneedsofthesetwosectors.

FromthebeginningwedesignedSYSPROERPtobemodular,soourcustomerswouldsavemoneybydeployingwhattheyneededupfront,andthenaddingfunctionalityastheygrew.Andbecauseit’sstillbasedonasolidsinglecodebase,youcanbeconfidentthatallthecomponentsofyoursupplychainwillworktogetherseamlessly,todayandwellintothefuture.

Aspartofourpromisetosimplifysuccessandfuture-proofbusiness,wearecontinuallyevolvingourproducttooptimizebusinessesowners’managementandcontroloftheirorganizationsacrosstheentiresupplychain.

Overthenextdecade,future-thinkingbusinesseswillembracechangeandtransformthemselvesthroughconnectivity,data,automation,andanincreasinglysophisticatedworkforce.

Ontheshopfloor,sensorsandsoftwarewilloperatecontinuously,predictingandpreventingequipmentfailures,optimizingprocessesandmaximizingproductivity.Acontinuous,real-timeflowofdatawillprovideinformationandactionableinsightsthatmakeproductionandbusinessprocessesincreasinglyvisible,

predictableandcontrollable.WiththeInternetofThings(IoT),factoriesandsupplychainswillbeabletoextendbeyondtraditional‘stages’,creatingconduitsofinformationthatfostertransparencyandcollaborationamongsuppliers,retailersandcustomers.Addingintelligenceandconnectivitytotoolsprovidesqualityassurance,speed,and

improvedefficiency.WithsmarttoolsconnectedtotheIoT,operatorswillbefreeduptofocusontheirtasks.

Itrustthisbrochurewillgiveyoufurtherinsightintoourorganizationandwhatwecandotosimplifyyoursuccess.

Phil Duff FounderandCEO SYSPRO

Foreword

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1978SYSPRO

Foundedby Phil&ChrisDuff

We value the relationship over the transaction.

Phil Duff, CEOSYSPRO

2 | SYSPRO CORPORATE PROFILE

4 | SYSPRO CORPORATE PROFILE SIMPLIFYING YOUR SUCCESS | 5

We aim to become globally recognized for our ability and determination to simplify the core business processes of manufacturing and distribution companies through the provision of SYSPRO ERP.

SYSPRO Global Offices

Countries in which SYSPRO has sites

Australia

China

Russia

NewZealand

PapuaNewGuinea

HongKong

Thailand Philippines

India

Vietnam

MalaysiaSingapore

SaudiArabia

Mauritius

Ethiopia

Kenya

Uganda

SouthSudan

DRCNigeriaGhana

AngolaTanzania

Malawi

MozambiqueNamibia

Swaziland

Lesotho

SouthAfrica

Botswana

Zambia

Zimbabwe

BurkinaFaso

LibyaMorocco

Spain

Canada

USA

FranceGermany

CzechRepublicNetherlandsIreland

Scotland

Wales Belgium

England

Ecuador

GuyanaTrinidadandTobago

Barbados

PuertoRicoMexicoStKitts&Nevis

Jamaica

Polynesia

FijiNewCaledonia

1Business System

40Years of Growth

Unlimited supply chain solutions

Designed to fit now and into the future

60+CountriesGlobal footprint, local fit

98%Customer RetentionProviding a lifetime of value

6Regional Operational Centers Serving 6 ContinentsWherever we are we speak your language

15000+

OurVision

Our Brand PromiseSimplifying Your Success

1985ImpactLaunched

SYSPRO, Simplified

Licensed Companies


Ifyouthinkofyourorganizationasalivingorganism,EnterpriseResourcePlanning(ERP)isitscentralnervoussystem.Assuch,itcontrols,monitors,analyzes,andforecaststhehealthofeverypartofthebusinessasawhole.

Sinceitsinception,SYSPROhasbeendeliveringsoftwaresolutionstothemanufacturinganddistributionsectors.Thesesolutionsenableorganizationstomanageallaspectsoftheirbusinessusingtechnologythat:

Isappropriatefortheirneeds

Fitstheorganizationalandcostconstraintsinwhichtheyoperate

Minimizestherisksoftechnologyadoption

Providestheflexibilitytochangewhenmarketdynamicsdictate

AtSYSPRO,oursisanindustry-built,holistic,end-to-endEnterpriseResourcePlanningsystemdesignedtosimplifycomplexity.Onethatoptimizescostcontrol,streamlinesbusinessprocesses,improvesproductivity,andprovidesreal-timedataanalysisforcomprehensivereportinganddecision-making.SYSPROERPcanbedeployedeitherinthecloudoron-premiseandaccessedviathewebandonanymobiledevice.

SYSPROcanbetailoredtosuitspecificrequirementsandusesnewtechnologiestofurtherenhancetheuserexperience.Inaddition,thebusinesscanintegrateotherenterpriseapplicationswithSYSPROforbetteroperationalcontrolandmanagementreporting.Thesoftwarecanextendbeyondtheenterprisetogivetrustedcustomersandsupplierstheabilitytolinkwiththeirownsystemsforbetterorderanddeliveryperformance.

SYSPROisabletokeepaheadoftechnologydevelopmentsinanindustrywherechangeisrapid.Weensurethatourcustomersareabletooperate“smarter”throughcontinuousimprovementonexistingfunctionalityandreleasingbrand-newfeatures.Thisenablesourcustomerstoimproveproductivityandefficiencywhilemaintainingtheircompetitiveness.

SYSPRO’slatestreleasepavesthewaytodigitizingyourbusiness,streamliningyoursupplychain,andprovidinggreatercontrolandvisibility,whilesimplifyingandpersonalizingtheexperience.

Choice and flexibility to run your ERP your way and on your termsSYSPROgivesyoutheflexibilitytochoosethedeploymentthatbestsuitsyouruniquebusinessneeds–andbudget–andallowsyoutochoosefromtheemergingdisruptivedigitaltechnologiesthatwillprovideacompetitiveadvantage.Withflexi-pricingandtheabilitytochoosethedevicethatbestmeetsthetaskathand,anywhere,atanytime,itdoesn’tgetmoreflexiblethanthat.

…And We Do It Simply

We Do ERP…

“

”

SYSPROisstillaprivatecompanywhosecommitmentsaretomakethesoftwaresimpletouse,providetheexpertiseandspecializationtotackledifficultindustrychallenges,andensurethatthesolutionwillbefuture-proofandsupportorganizationsforthelonghaul.

Ted Rohm,SeniorERPAnalyst,Technology Evaluation Centers

WhySYSPRO

ERP?

IndustryBuilt

Choice and

Flexibility

ActionableInsights

Enable Digita

l

Business

Engaging User Experience

Safeguard Your

ERP Investment

Personalize Your W

orkspace

Scalable

1987SYSPROUSA&SYSPROCanada

OfficesOpen


Our Product Roadmap

Thefourpillarsofourproductroadmaparebasedonafoundationofbeingsimpletouse,intuitive,engagingandalwaysavailable—providingfeasible,pragmaticandvalue-addingapplicationofemergingtechnologies.

Always OnOur‘AlwaysOn’strategyforuserexperienceistodeliveranyfunction,process,data,service,orintelligencetothetheenduser’smobiledeviceorendpointofchoice.

System of EngagementTransitioningERPfromasystem-of-recordtoasystem-of-engagement,SYSPROimprovestheuserexperienceandpromotesimprovedbusinessbehaviorthroughenhancedintuitiveness,simplicity,andengaginginnovations.

Future-Proof Your ERP InvestmentSYSPRObelievesthatdigitaltransformationiskeytoremainingcompetitive.That’swhywe’veadoptedspecificemergingtechnologies(AIandmachinelearning,Bots,IoT,SocialERP),andenabledourcustomerstotraveltheirdigitaltransformationjourneyattheirownpace.

Optimized OperationsSYSPROisevercognizantofthechangingmanufacturinganddistributionlandscapeandstrivestoaddvaluebyanticipatingmarketplacedisruptors,ensuringgovernance,andimprovedbusinessefficienciesandprocesscontrolsthroughoutyour manufacturinganddistributionsupplychains,aswellasimprovedfinancialmanagement.

Restassured,asnewtechnologiesemergethatredefinethewaybusinesseswork, SYSPROwillbeattheforefrontofhelpingyouembraceandtakefulladvantageofthem.

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1989AustraliaOffice

Opens



Our Simplified, Focused Approach

Anintegralpartofwhatmakesusuniqueisthatwechoosetoonlyoperateintwosectors:manufacturinganddistribution,acrossagroupofselectedverticalsinwhichwehavethoroughexpertise.

UnlikegeneralistERPproviders,withSYSPROyounevergetaone-size-fits-allsolution.Yougainaglobalteamofspecialistswhoknowyourbusinessaswellasyoudo,speakyourlanguage,andtakeavestedinterestinensuringyoursuccess.

InthiswaySYSPROoffersmanufacturinganddistributionindustryframeworksdesignedtohelpyoubenefitfrombestpracticeswhileminimizingthecostandtimeinvolvedinERPimplementation.Thisisparticularlykeyinhighlyregulatedindustriessuchasfoodandbeverages.

2002CompanyandProductRebrandedUnderOneNameSYSPRO

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“

”

…SYSPROdemonstratesadeepunderstandingofbothdigitaltechnologyadvancementsandend-usersentimentasitrelatestoERP.Asaresult,SYSPROhasasimplebutpowerfulapproachtoERP.SYSPROunderstandshowtoleverageitsdeepindustryknowledgeandcutting-edgetechnologytoguideitsR&Dinnovationtohelpmanufacturersachievedigitaltransformation.”

Mickey North Rizza,ProgramVicePresident,EnterpriseApplications,IDC


The Industries We Simplify

Automotive Parts and Accessories Insufficientplanningcapabilities.Orderdiscrepancies.Inaccuratesupplychainforecasting.Limitedvisibilityintoinventory.Costoverruns.Billingdelays.Ifthesechallengessoundall-too-familiar,youcouldbelosinggroundtoyourcompetition.DiscoverhowSYSPROautomotivemanufacturingsoftwarecangiveyoudeeperinsightsintowhat’shappeningwithinyourbusinessandgetproductstomarketfasterwithfewererrors.

Food and BeverageSYSPROprovidesthemeanstohandlethecomplexitiesofthefoodandbeverageindustry,wherethechallengesofregulatorycompliance,safetyissues,quality,perishability,andthedemandforfasterturnaroundtimesandreliabledeliveriesareall-important.

ElectronicsWithrapidchangebeingtheonlyconstantintheelectronicsindustryandwhereinnovationiscriticaltoremainingcompetitive,learnhowSYSPROcanhelpyoucontrolproductdesignchanges,managetraceabilityandtherecallprocess,improveforecastaccuracy,minimizeobsolescence,andmanageandcontrolthereturnprocess.

Industrial Machinery and Equipment Ifyou’recraftingindustrialmachinery,itcanbetoughtofigureouthowtogetproductstomarketfasterwhilekeepingcostsdownandminimizingliability.Meanwhile,thepaceoftechnologychangekeepsaccelerating.Machinesarefaster,morepowerful,andmoresophisticated.Haveyourmanufacturingprocesseskeptpace?DiscoverhowindustrialmachinerysoftwarefromSYSPROERPcanhelptransformyouroperations.

Metal FabricationWithstreamlinedestimating,capacityplanningandscheduling,SYSPROmetalfabricationsoftwareenablesmetalfabricationmanufacturerstooptimizequotationturnaroundtimes,boostqualityandspeedofdelivery,reducewaste,optimizecapacityandimprovethroughput.

PackagingWhetheryouproducebubblewraporglassbottles,cardboardboxesorshrinkwrap,youneedtofindwaystoboostoperationalefficiencywhilehandlingconstantlyfluctuatingcosts,regionalvariations,andseasonalvolumes.Discoverhowourpackagingmanufacturingsoftwarecanempoweryoutoeffectivelymanageareaslikequalitycontrol,purchasing,inventorymanagement,shopflooroperations,sales,financials,andmore.

Plastics and RubberFlexibility:Yourcustomersdemanditinyourproducts–andyouneedittosuccessfullyrunyourbusiness.Advancesinpolymers,resins,andadditives,coupledwiththeindustry’smovetowarde-commerce,masscustomization,andeven3Dprinting,adduptoincreasingcomplexityforyourbusiness.DiscoverhowSYSPROERPsoftwarecangiveyou360-degreeinsightacrossyourbusinesssoyoucanmakefaster,betterdecisions.Fromthefrontofficetothefactoryfloor,meetyoursustainabilitygoalswhileyoutransformyouroperations.

”

“SYSPROhasdevelopedextensiveindustry-levelexpertiseinthemanufacturinganddistributionmarketsectors.SYSPROtailorsitsbroaderERPsolutionforseveralsub-verticals,includingchemicals,foodandbeverage,plastics,metalfabrication,machineryandequipment,medicaldevices(UnitedStates),electronicsandautomotiveindustries.

IDC MarketScape: “WorldwideSaaSandCloud-EnabledMidmarketERPApplications2017VendorAssessment,”doc # US42216017, September 2017.

2003SYSPROBecomes

MicrosoftGoldPartner


Strength Through Partnership

Toreactquicklytochangingconditions,penetrateglobalmarkets,andremaincompetitive,businesseshavelearnedthattheyneedtostayinformed,efficient,agileand,aboveall,dedicatedtotheircorecompetencies.Thiscanonlybeachievedwithinanecosystemoftrustedpartnerships.

SYSPROfocusesonrewardingrelationshipswithitspartners,withastrongcommitmenttopartnergrowthandsuccess.Atthesametime,SYSPROisdedicatedtoensuringahigh-qualityERPimplementationandexperienceforallSYSPROcustomers.SYSPRO’suniquecollaborationwithitschannelpartnersandcustomerscreatesrewarding,long-standingrelationships.

SYSPRO’sprimarymethodofdeliveringSYSPROERPtomarketisthroughastrongchannelpartnernetworkwhichisresponsibleforlocalimplementationandsupport.Wehaveastrongcommitmenttochannelpartnergrowthandsuccess,andarefocusedonensuringahigh-qualityERPimplementationandexperienceforallSYSPROcustomers.SYSPRO’suniquecollaborationwithitschannelpartnersandcustomerscreatesrewarding,long-standingrelationships.

OurPartnerUPProgramrepresentsourcommitmenttoworkinghandinhandwithanetworkofpartnerswhoshareourvisionforsimplifyingsuccessforthemselvesandourcustomers.

SYSPRO’sPartnerUPisaleading-edgeChannelPartnerprogramthatprovideskeyenablementtools,resources,education,andprovenmethodologiestohelpachievemoreandmanageaprofitableandgrowingSYSPRObusiness.

2004 2011SYSPROSingaporeOfficeOpens

K3SYSPROUKOfficeOpens

SIMPLIFYING YOUR SUCCESS | 1514 | SYSPRO CORPORATE PROFILE

The SYSPRO Way OurCultureandValues

We’ve always believed that the cornerstone of our success resides in the skill and experience of our people.

WhenyoubuyaSYSPROsolution,youarenotjustbuyingthelatesttechnology,youareinvestinginalong-termrelationshipwhichwillcontinuetoprovideyouwithsignificantvalueforyearstocome.

OurcorestrengthliesinourglobalteamofERPspecialistswhothoroughlyunderstandtheoperatingenvironmentofthecompaniestheydealwith.Effectivetraining,consultancy,andongoingsupportis asimportanttothelong-termsuccessofyourSYSPROprojectasitistotheinitialstages. That’swhy,aspartofyourSYSPROinvestment,youhaveaccesstoourexperiencedServicesTeam.Speciallyassembledtoprovideexpertguidance,theyarededicatedtohelpingyouateverystageofyourSYSPROjourney.

THINK OF IT AS YOUR INTEGRATED ERP TEAM.

Webelievesimplicityisourcompetitiveadvantageandourpeopleareguidedbyasetofvaluesthathelpusbehaveinaconsistentwayandhelpusenhanceourdecision-makingprocesses.

AllofourvaluesareunderpinnedbywhatisattheheartofeverySYSPROemployee–tenacity.Andbecauseofourconsistent,unwaveringcommitmenttoserviceexcellence,SYSPRO enjoysoneofthehighestcustomerretentionrates intheindustry.

Ourexecutiveteamhasbeeninstrumentalin shapingthecompanyfromasmallstart-up operationintothegloballeaderitistoday.

“

”

Youcan’twinwithavendorthatwillbechallengedtosupportyou.LookinsteadforavendorlikeSYSPROthatwillworkwithyouindesigningnewandimprovedsolutionstooldornewproblems,makingfulluseofdisruptiveemergingtechnologieswhereitmakessensetodoso.

Cindy Jutras,President, Mint Jutras

SYSPRO7 Launched

2013

SIMPLIFYING YOUR SUCCESS | 1716 | SYSPRO CORPORATE PROFILE

SYSPROEspressoMobileLaunched

2014


The Services We Offer

IDEALDeployment SYSPROishighlyscalableandcanbedeployedeitherinthecloud,on-premise,oraccessedviathewebfromanymobiledevice.Thisgivesyouchoiceandflexibilityinhowyouengage,whereveryouare,24/7,onwhateverdevicebestsuitsthetaskathand,withoutneedingtolearnseparateoperatingsystemsfordifferentdevicesorplatforms.

Hosting ThefullfunctionalityofSYSPROERPisavailablewithSYSPROCloudandmeetstheneedsofmanufacturinganddistributioncompaniesthatwantthebenefitsofanERPsolution,butchoosenottopurchaseandmaintainhardwareormanageanin-houseITdepartment.

Byhelpingourcustomersmovetothecloud,theaimofSYSPROCloudistodeliveranalwaysavailable,fullymanagedandscalableERPsolutionthatwillenableourcustomerstosavemoney,reducetheirimpactontheenvironment,andimprovetheirITservicesbyremovingtheirITburden,allowingthemtofocusontheircorebusinessatafixedmonthlycost.

Implementation Getting it right first time and delivering the right solution to meet your business goals and objectives.

AsuccessfulERPsolutionisthefoundationonwhichcompaniescanlaunchnewinitiatives,streamlineandimproveexistingoperations,reducecosts,andgrowthebottomline.

ButeventhebestERPsolutionscountfornothingiftheyarenotimplementedproperly.

TheSYSPRO IDEAL ImplementationMethodologyisasingle,worldwide,scalable,structuredandphasedimplementationapproachthatconsistsofpredefinedinputs,activitiesandoutputstodeliverasolutionontime andonbudget.

ENGINEER LEVERAGEDESIGN

ACTUALIZE

INIT

IATE

SYSPROIDEALLaunched

2016

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The Services We Offer

SYSPRO Customers: Elevating Your Experience We want to partner alongside you to see your business grow and flourish, and to enable you to get maximum value and return on your software investment.

TeamSYSPROisdedicatedtomakingeverycustomeracustomerforlife.It’sinourDNA.OurgoalistohaveourcustomersexperiencethepowerandcapabilityofSYSPROEnterpriseResourcePlanning(ERP)softwaretoitsfullest.

Ourcompany’scommitmenttoyouistoensurethatyourrelationshipwithSYSPROwillalwaysbeapleasurableandrewardingexperience.Herearejustafewofthewayswecreateandfosteranexcellentexperienceforourcustomers:

Customer Care Program INFOZONE CUSTOMER PORTAL

LicensedcustomerscanregisterfortheSYSPROInfoZone,ourcustomerportalthat providescompanynews,productinformation,quicktips,education,andthoughtleadership.

LINKEDIN EDUCATION DISCUSSION GROUP Ifyou’realicensedcustomer,askquestionsandconnectwithotherclientshere.

SOCIAL HUB Connectwithusvirtuallyandjointheconversationonanyofoursocialmediasites.

SYSPRO Learning ChannelAsaSYSPROcustomer,theSYSPROLearningChannel(SLC)ensuresthatyou’llhaveaccesstotrainingmaterialwhenyouneedit,whereyouneedit.Nomatterwhereyouare,SYSPRO’seducationalmaterialisatyourfingertips.

Technical SupportSYSPROoffersglobalHelpdeskSupportviatelephoneoremail.Ourskilledsupportteamwillhelpresolveanytechnicalproblem,givingyouaclearandsimplesolutionasfastaswecansoyouminimizeinterruption.Inaddition,forcompaniesthatareimplementingnewfeaturesornewsolutions,orforuserswhowillbetakingonnewrolesandtasks,weofferon-sitesupport.

PartnerUPChannelProgramLaunched

SYSPROKenyaOfficeOpens

2017 2017

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Ourcorepurpose,ineverythingwedo,istofocusondeliveringsolutionsthatharnessthepowerofbusiness-criticalinformationtosimplifyourcustomers’success.

SYSPRO. Simply, the only ERP decision you will ever need to make.

Our Manifesto

SYSPRO 8 Launched

2018

“

”

SYSPROcontinuestoreshapetheERPmarketbydeliveringinnovativetechnologythatisreadilyavailableandpreconfiguredintotheSYSPROERPsolutionset.Initsnewestrelease,SYSPROV8,thecompanyhasagainledthewaywithIoT,machinelearning,AI,socialcollaborationandotherindispensablecapabilitiesthatareinfuseddirectlyintotheSYSPROERPbackbone.WhenyouaddinSYSPRO’slong-standingreputationforgreatcustomerserviceandtheveryintuitivenewuserinterface,thecompanyisdeliveringapowerfulandcompellingsolutiontoERPbuyers.

Albert Pang,President,Apps Run the World

syspro.com

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