To represent, lead and serve the airline industry

Simplifying the BusinessThe Next Phase

Zhang BaojianVice President – N. Asia

E-ticketing (complete) CUSS BCBP IATA e-freight Fast Travel Baggage Improvement

Programme

Simplifying the Business

NEW

NEW

ET- Goal Achieved

ET achieved

After 4 years, a team of 150 delivered: 286 ET capable airlines in April (99.8% volume)

23 Workshops – trained over 1,250 industry professionals

ET Buddy Programme - 63 airlines

Online tools – 214 airlines

CUSS – On pace to reach 2008 target 2004: 10 airports Currently: 94 airports live (105 airlines) Target: 130 airports

US, 13

MENA, 2

Asia Pacific, 8

Europe, 35

North Asia, 15

Russia / CIS, 2 Africa, 4

The Americas,

15

Africa 11

Americas 11

Russia CIS 13MENA 13

North Asia 10

US 5

Asia Pacific 17

Europe 55

Currently: 135 airlines BCBP capable Target: 200 airlines by end 2008 Standard for mobiles published

BCBP – Industry-wide in 2010

Number of BCBP capable airlines by

region

UK

Singapore

Hong Kong

NetherlandsCanada

6 locations live since 5 November 200720 routes – 12 documents removed

Sweden

IATA e-freight: Pilots a Success

IATA e-freight – Gaining Momentum

Secure the product Define 3 missing electronic document standards

Publish e-freight Handbook

3 new locations set to launch in 2008: Germany, South Korea and Mauritius

Target of five more key markets by end 2008

New StB Programmes:Fast TravelBaggage Improvement Programme

Would you favour airlines to provide the passenger with more self-service options? (All Pax)

0%

10%

20%

30%

40%

50%

60%

70%

Americas Europe Africa and Middle East Asia Pacific

Yes No Do not know

Source: IATA CATS 2008

Fast Travel: Better Service, Lower Cost

To offer a full range of services to passengers at departure, transfer and arrival (excluding security/immigration) and reduced costs to industry

Fast Travel: Six projects for improving service, reducing cost

Step 1: Check-In

Step 2: Bags ready-to-go

Step 3: Document scanning

Step 4: Self-boarding

Step 5: Flight re-booking

Step 6: Baggage recovery

Fast Travel Programme – On track

  Target pilots

Pilots secured

Participants

Check-in 2 2 Air CanadaKLM

Bags ready-to-go

2 3 Air CanadaVancouver, London,

Montreal

Document scanning

2 2 ContinentalUnited

Flight re-booking

2 2 ContinentalUnited

Self-boarding 2 2 LufthansaSAS

Bag recovery 2 2 ContinentalUnited

Baggage Management – What’s the problem? Lost baggage a top concern for travellers

Among the top five concerns: IATA CATS 2008

Baggage mishandling rate increasing Passenger volumes increasing New carry-on restrictions Current industry baggage success rate: 98%

Annual cost to the industry: USD 3.8 billion

Is RFID the answer?

BIP: Reducing baggage mishandling

1.8% Mishandlingrate

98.2% of bags have no problems

Transfer baggage mishandling (49%)

Failed to Load (16%)

Arrival station mishandling (8%)

Loading / Offloading error (5%)

Other (22%)

Causes of mishandling

RFID alone solves only 20% of mishandling

BIP, together with RFID, has the potential to solve ALL mishandling issues

BIP solution set: 5 pillar approach

Infrastructure

Processes

Information & technology

People

Source: SITA Worldtracer 2007

Identification & Location

BIP: What will happen next

Focus for 2008: Define programme

Produce toolkit (40+ solutions)

Validate approach with six airlines and airports: Participating airlines are Delta, Emirates, LAN, Lufthansa

Focus for 2009: Provide validated tools to airlines and airports

Engage globally based on need

For more information, visithttp://www.iata.org/stbsupportportal