SIMPLE STRATEGIES FOR INTRODUCING LEAN IN YOUR WORKPLACEPRESENTED BY

LAURA CLEYPOOL AND SEAN MOELLER

ldquoThe problem is that at a lot of big companies process

becomes a substitute for thinking Youre encouraged to behave

like a little gear in a complex machine Frankly it allows you to

keep people who arent that smart who arent that creativerdquo

-Elon Musk

ldquoDont think Thinking is the enemy of creativity Its self-

conscious and anything self-conscious is lousy You cant try to

do things You simply must do thingsrdquo

-Ray Bradbury

THE MOMENT OF AWAKENING

DOING MORE WITH LESS

bull Cut employees

bull Liquidate assets

bull Reduce services

bull Lower level of customer service

DOING MORE WITH LEAN

bull Retain employees

bull Optimize use of assets

bull Improve services

bull Higher level of customer service

BENEFITS OF LEAN

Lean focuses on the elimination of unnecessary

activities stocks expenses work spaces and

manpower all in order to increase the efficiency

and reduce the costs These benefits are

sustainable if you ensure that lean is integrated

into your business Reducing waste improves the

quality of products and services which benefits the

customer

Lean also engages and empowers employees

leading to improved morale teamwork and job

satisfaction The 8 Deadly Wastes

ldquoThe problem is that at a lot of big companies process

becomes a substitute for thinking Youre encouraged to behave

like a little gear in a complex machine Frankly it allows you to

keep people who arent that smart who arent that creativerdquo

-Elon Musk

ldquoDont think Thinking is the enemy of creativity Its self-

conscious and anything self-conscious is lousy You cant try to

do things You simply must do thingsrdquo

-Ray Bradbury

THE MOMENT OF AWAKENING

DOING MORE WITH LESS

bull Cut employees

bull Liquidate assets

bull Reduce services

bull Lower level of customer service

DOING MORE WITH LEAN

bull Retain employees

bull Optimize use of assets

bull Improve services

bull Higher level of customer service

BENEFITS OF LEAN

Lean focuses on the elimination of unnecessary

activities stocks expenses work spaces and

manpower all in order to increase the efficiency

and reduce the costs These benefits are

sustainable if you ensure that lean is integrated

into your business Reducing waste improves the

quality of products and services which benefits the

customer

Lean also engages and empowers employees

leading to improved morale teamwork and job

satisfaction The 8 Deadly Wastes

THE MOMENT OF AWAKENING

DOING MORE WITH LESS

bull Cut employees

bull Liquidate assets

bull Reduce services

bull Lower level of customer service

DOING MORE WITH LEAN

bull Retain employees

bull Optimize use of assets

bull Improve services

bull Higher level of customer service

BENEFITS OF LEAN

Lean focuses on the elimination of unnecessary

activities stocks expenses work spaces and

manpower all in order to increase the efficiency

and reduce the costs These benefits are

sustainable if you ensure that lean is integrated

into your business Reducing waste improves the

quality of products and services which benefits the

customer

Lean also engages and empowers employees

leading to improved morale teamwork and job

satisfaction The 8 Deadly Wastes

DOING MORE WITH LESS

bull Cut employees

bull Liquidate assets

bull Reduce services

bull Lower level of customer service

DOING MORE WITH LEAN

bull Retain employees

bull Optimize use of assets

bull Improve services

bull Higher level of customer service

BENEFITS OF LEAN

Lean focuses on the elimination of unnecessary

activities stocks expenses work spaces and

manpower all in order to increase the efficiency

and reduce the costs These benefits are

sustainable if you ensure that lean is integrated

into your business Reducing waste improves the

quality of products and services which benefits the

customer

Lean also engages and empowers employees

leading to improved morale teamwork and job

satisfaction The 8 Deadly Wastes

DOING MORE WITH LEAN

bull Retain employees

bull Optimize use of assets

bull Improve services

bull Higher level of customer service

BENEFITS OF LEAN

Lean focuses on the elimination of unnecessary

activities stocks expenses work spaces and

manpower all in order to increase the efficiency

and reduce the costs These benefits are

sustainable if you ensure that lean is integrated

into your business Reducing waste improves the

quality of products and services which benefits the

customer

Lean also engages and empowers employees

leading to improved morale teamwork and job

satisfaction The 8 Deadly Wastes

BENEFITS OF LEAN

Lean focuses on the elimination of unnecessary

activities stocks expenses work spaces and

manpower all in order to increase the efficiency

and reduce the costs These benefits are

sustainable if you ensure that lean is integrated

into your business Reducing waste improves the

quality of products and services which benefits the

customer

Lean also engages and empowers employees

leading to improved morale teamwork and job

satisfaction The 8 Deadly Wastes

SORTING IT ALL OUT

bull So many Lean tools available

bull Where do I start

bull Who should be involved

bull When will I see results

bull What if things donrsquot go as

planned

RULE NUMBER ONE RESPECT FOR PEOPLE

Article on the Importance of Respect for People

bull Visit the Gemba

bull Remember that your employees are experts

in their work

bull Ensure that employees and leaders understand

the purpose of their efforts

bull Focus on problems with processes not people

bull Listen

RULE NUMBER ONE RESPECT FOR PEOPLE

Article on the Importance of Respect for People

bull Visit the Gemba

bull Remember that your employees are experts

in their work

bull Ensure that employees and leaders understand

the purpose of their efforts

bull Focus on problems with processes not people

bull Listen

5S ndash PLANTING THE SEED

5S NUMBERS GAME

bull Fun

bull Fast

bull Inexpensive

bull Clearly demonstrates to

participants how powerful 5S can

be as a tool

bull Let us show you

5S IN ACTION

STRATEGIC DIRECTION OF THE COGR AND LEAN

bull Creating champions

bull Defined curriculum

bull Training opportunities

bull Build and grow your own program

bull Strategic direction of the city and future plans

bull KPI meetings the book it was designed off was the

ldquoInstitute Wayrdquo and the balanced scorecard approach

KPIs are lean tools which are designed to drive your

organization with baselines and targets Using the

template as a means of developing countermeasures

and continually performing the PDCA process

VISUAL MANAGEMENT

bull Provides information to employees and managers

about performance related to specific value streams

or strategic objectives

bull Uses colors or indicators which easily indicate the

success of the measure

bull Posted in conspicuous places visible to all

employees who are involved in the work

SIMPLE KAIZEN

bull Documents simple improvements

bull A penny or a second is all that matters

bull Inspires other employees

bull Encourages friendly competition

bull A mechanism for recognition

PROVIDING THE NECESSARY TOOLS

bull COGR standard ndash Gemba Academy

bull Video content

bull Standardized forms

bull Scalable

bull Frequently updated

bull Real world examples

MAKE IT ACCESSIBLE

bull Create an online presence within your organization

promoting Lean

bull Put copies of your commonly used forms like red tag

lists simple kaizen templates Gemba walks ETC on

your website or Intranet

bull Prominently feature recent and past Simple Kaizen

documents on your site

bull GR Lean Site

httpswwwgrandrapidsmigovDirectoryPrograms-

and-InitiativesLean-

ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-

9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-

7ad6c4867c1f|en-US

5S NUMBERS GAME

bull Fun

bull Fast

bull Inexpensive

bull Clearly demonstrates to

participants how powerful 5S can

be as a tool

bull Let us show you

5S IN ACTION

STRATEGIC DIRECTION OF THE COGR AND LEAN

bull Creating champions

bull Defined curriculum

bull Training opportunities

bull Build and grow your own program

bull Strategic direction of the city and future plans

bull KPI meetings the book it was designed off was the

ldquoInstitute Wayrdquo and the balanced scorecard approach

KPIs are lean tools which are designed to drive your

organization with baselines and targets Using the

template as a means of developing countermeasures

and continually performing the PDCA process

VISUAL MANAGEMENT

bull Provides information to employees and managers

about performance related to specific value streams

or strategic objectives

bull Uses colors or indicators which easily indicate the

success of the measure

bull Posted in conspicuous places visible to all

employees who are involved in the work

SIMPLE KAIZEN

bull Documents simple improvements

bull A penny or a second is all that matters

bull Inspires other employees

bull Encourages friendly competition

bull A mechanism for recognition

PROVIDING THE NECESSARY TOOLS

bull COGR standard ndash Gemba Academy

bull Video content

bull Standardized forms

bull Scalable

bull Frequently updated

bull Real world examples

MAKE IT ACCESSIBLE

bull Create an online presence within your organization

promoting Lean

bull Put copies of your commonly used forms like red tag

lists simple kaizen templates Gemba walks ETC on

your website or Intranet

bull Prominently feature recent and past Simple Kaizen

documents on your site

bull GR Lean Site

httpswwwgrandrapidsmigovDirectoryPrograms-

and-InitiativesLean-

ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-

9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-

7ad6c4867c1f|en-US

5S IN ACTION

STRATEGIC DIRECTION OF THE COGR AND LEAN

bull Creating champions

bull Defined curriculum

bull Training opportunities

bull Build and grow your own program

bull Strategic direction of the city and future plans

bull KPI meetings the book it was designed off was the

ldquoInstitute Wayrdquo and the balanced scorecard approach

KPIs are lean tools which are designed to drive your

organization with baselines and targets Using the

template as a means of developing countermeasures

and continually performing the PDCA process

VISUAL MANAGEMENT

bull Provides information to employees and managers

about performance related to specific value streams

or strategic objectives

bull Uses colors or indicators which easily indicate the

success of the measure

bull Posted in conspicuous places visible to all

employees who are involved in the work

SIMPLE KAIZEN

bull Documents simple improvements

bull A penny or a second is all that matters

bull Inspires other employees

bull Encourages friendly competition

bull A mechanism for recognition

PROVIDING THE NECESSARY TOOLS

bull COGR standard ndash Gemba Academy

bull Video content

bull Standardized forms

bull Scalable

bull Frequently updated

bull Real world examples

MAKE IT ACCESSIBLE

bull Create an online presence within your organization

promoting Lean

bull Put copies of your commonly used forms like red tag

lists simple kaizen templates Gemba walks ETC on

your website or Intranet

bull Prominently feature recent and past Simple Kaizen

documents on your site

bull GR Lean Site

httpswwwgrandrapidsmigovDirectoryPrograms-

and-InitiativesLean-

ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-

9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-

7ad6c4867c1f|en-US

STRATEGIC DIRECTION OF THE COGR AND LEAN

bull Creating champions

bull Defined curriculum

bull Training opportunities

bull Build and grow your own program

bull Strategic direction of the city and future plans

bull KPI meetings the book it was designed off was the

ldquoInstitute Wayrdquo and the balanced scorecard approach

KPIs are lean tools which are designed to drive your

organization with baselines and targets Using the

template as a means of developing countermeasures

and continually performing the PDCA process

VISUAL MANAGEMENT

bull Provides information to employees and managers

about performance related to specific value streams

or strategic objectives

bull Uses colors or indicators which easily indicate the

success of the measure

bull Posted in conspicuous places visible to all

employees who are involved in the work

SIMPLE KAIZEN

bull Documents simple improvements

bull A penny or a second is all that matters

bull Inspires other employees

bull Encourages friendly competition

bull A mechanism for recognition

PROVIDING THE NECESSARY TOOLS

bull COGR standard ndash Gemba Academy

bull Video content

bull Standardized forms

bull Scalable

bull Frequently updated

bull Real world examples

MAKE IT ACCESSIBLE

bull Create an online presence within your organization

promoting Lean

bull Put copies of your commonly used forms like red tag

lists simple kaizen templates Gemba walks ETC on

your website or Intranet

bull Prominently feature recent and past Simple Kaizen

documents on your site

bull GR Lean Site

httpswwwgrandrapidsmigovDirectoryPrograms-

and-InitiativesLean-

ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-

9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-

7ad6c4867c1f|en-US

VISUAL MANAGEMENT

bull Provides information to employees and managers

about performance related to specific value streams

or strategic objectives

bull Uses colors or indicators which easily indicate the

success of the measure

bull Posted in conspicuous places visible to all

employees who are involved in the work

SIMPLE KAIZEN

bull Documents simple improvements

bull A penny or a second is all that matters

bull Inspires other employees

bull Encourages friendly competition

bull A mechanism for recognition

PROVIDING THE NECESSARY TOOLS

bull COGR standard ndash Gemba Academy

bull Video content

bull Standardized forms

bull Scalable

bull Frequently updated

bull Real world examples

MAKE IT ACCESSIBLE

bull Create an online presence within your organization

promoting Lean

bull Put copies of your commonly used forms like red tag

lists simple kaizen templates Gemba walks ETC on

your website or Intranet

bull Prominently feature recent and past Simple Kaizen

documents on your site

bull GR Lean Site

httpswwwgrandrapidsmigovDirectoryPrograms-

and-InitiativesLean-

ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-

9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-

7ad6c4867c1f|en-US

SIMPLE KAIZEN

bull Documents simple improvements

bull A penny or a second is all that matters

bull Inspires other employees

bull Encourages friendly competition

bull A mechanism for recognition

PROVIDING THE NECESSARY TOOLS

bull COGR standard ndash Gemba Academy

bull Video content

bull Standardized forms

bull Scalable

bull Frequently updated

bull Real world examples

MAKE IT ACCESSIBLE

bull Create an online presence within your organization

promoting Lean

bull Put copies of your commonly used forms like red tag

lists simple kaizen templates Gemba walks ETC on

your website or Intranet

bull Prominently feature recent and past Simple Kaizen

documents on your site

bull GR Lean Site

httpswwwgrandrapidsmigovDirectoryPrograms-

and-InitiativesLean-

ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-

9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-

7ad6c4867c1f|en-US

PROVIDING THE NECESSARY TOOLS

bull COGR standard ndash Gemba Academy

bull Video content

bull Standardized forms

bull Scalable

bull Frequently updated

bull Real world examples

MAKE IT ACCESSIBLE

bull Create an online presence within your organization

promoting Lean

bull Put copies of your commonly used forms like red tag

lists simple kaizen templates Gemba walks ETC on

your website or Intranet

bull Prominently feature recent and past Simple Kaizen

documents on your site

bull GR Lean Site

httpswwwgrandrapidsmigovDirectoryPrograms-

and-InitiativesLean-

ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-

9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-

7ad6c4867c1f|en-US

MAKE IT ACCESSIBLE

bull Create an online presence within your organization

promoting Lean

bull Put copies of your commonly used forms like red tag

lists simple kaizen templates Gemba walks ETC on

your website or Intranet

bull Prominently feature recent and past Simple Kaizen

documents on your site

bull GR Lean Site

httpswwwgrandrapidsmigovDirectoryPrograms-

and-InitiativesLean-

ThinkingBestBetMatch=lean|d13b95b2-5146-4b00-

9e3e-a80c73739a64|4f05f368-ecaa-4a93-b749-

7ad6c4867c1f|en-US

REWARDING PERFORMANCE AND RECOGNITION

bull Celebrate the accomplishments and ideas of your

subordinates and colleagues this is a surefire way to

keep them motivated

bull Rewards do not need to be financial in nature

bull There are a number of publications which help to

illustrate the significance of employee appreciation

LEAD BY EXAMPLE

bull Keep your own workplace well-organized

bull Create Simple Kaizen documents pertaining to optimizing

your work and share them with employees

bull Develop KPIs for yourself maintaining accountability by

sharing the results with your staff

bull Develop and share standard work for yourself

LINKS TO ACTIVITIES

bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml

bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-

game

bull Lean Simulation Games - httptracksroojoomcomr12034

bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-

should-learn-to-play

LEAD BY EXAMPLE

bull Keep your own workplace well-organized

bull Create Simple Kaizen documents pertaining to optimizing

your work and share them with employees

bull Develop KPIs for yourself maintaining accountability by

sharing the results with your staff

bull Develop and share standard work for yourself

LINKS TO ACTIVITIES

bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml

bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-

game

bull Lean Simulation Games - httptracksroojoomcomr12034

bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-

should-learn-to-play

LINKS TO ACTIVITIES

bull 5S Numbers Game - httpwwwleansimulationsorg2010045s-numbers-gamehtml

bull Tennis Ball Game - httpnationalqualitycenterorgfilesnqc-game-guide-chapters14-tennis-ball-

game

bull Lean Simulation Games - httptracksroojoomcomr12034

bull Standard Fish Game - httpstandrewsleancomblogthe-3-best-lean-games-every-company-

should-learn-to-play

QUESTIONS

Laura Cleypool

Administrative Services Officer II Public Services Group

lcleypoolgrcityus

Sean Moeller

Information Systems Coordinator Fleet and Facilities Management

smoellergrcityus