Signs Of Change in Business
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Transcript of Signs Of Change in Business
Unlocking Results in People, Processes & Strategies
Signs, Signs Every Where Are Signs
Leanne Hoagland-Smith, MS Chief Results Officer
ADVANCED SYSTEMSMay 15, 2012
2012 Indiana Association for Home & Hospice Care Conference
Indianapolis, IN
Unlocking Results in People, Processes & Strategies
Signs by the Five Man Electrical BandAnd the sign says 'Long-haired freaky people need not apply'So I put my hair up under my hat and I went in to ask him whyHe said you look like a fine outstanding young man, I think you'll doSo I took off my hat, I said 'Imagine that, huh, me working for you'[Chorus:]Signs, signs, everywhere there's signs******' up the scenery, breakin' my mindDo this, don't do that, can't you read the signAnd the sign says 'Anybody caught trespassing will be shot on sight'So I jumped the fence and I yelled at the houseHey! What gives you the right!To put up a fence and keep me out, or to keep Mother Nature inIf God was here, he'd tell it to your face, man, you're some kind of sinner[Chorus]Oh, say now mister, can't you readYou got to have a shirt and tie to get a seatYou can't watch, no you can't eat, you ain't supposed to be hereAnd the sign says 'You got to have a membership card to get inside' - uh![Solo]And the sign says 'Everybody welcome, come in, kneel down and pray'But then they passed around a plate at the end of it allAnd I didn't have a penny to paySo I got me a pen and a paper and I made up my own ******' signI said, 'Thank you Lord for thinking 'bout me, I'm alive and doing fine', oh (Chorus 2 times)
Unlocking Results in People, Processes & Strategies
Signs
• OLD• Competition• Compliance• Customer Service• Human
Resources• Marketing• Sales• Total Quality• Top Down
Directed Leadership
• NEW• Collaboration• Emotional
Intelligence• Human Capital• Leadership Self
Directed• Social Media• Sustainability• Technology• Workplace
Generations
Unlocking Results in People, Processes & Strategies
Why Resist Change• Change or Die• Change is good;
you go first• Fear• Facts• Force• And…
Unlocking Results in People, Processes & Strategies
Why Resist Change• Conditioned
response• Emotions take over• Critical thinking
stops• “We have always
done it this way.”• Justification rules• “If it ain’t broken,
why fix it?
Unlocking Results in People, Processes & Strategies
Strategies to Work With Change
• One size does not fit all
• Time is required• Rome was not built
in a day• Change does not
happen overnight• Human nature
returns to the path of least resistance
Unlocking Results in People, Processes & Strategies
Where To Begin with Change
• Identify all the assumptions
• Determine all obstacles
• Brainstorm as to possible solutions
• Create very specific action steps
• If this sounds like goal setting, you are right.
Unlocking Results in People, Processes & Strategies
Where To Begin Change
• Assumptions• Values or Beliefs• “Everyone shares
the same values or beliefs”
• Solution• Return to the
strategic plan and the core values
• Communicate the desired behaviors
Unlocking Results in People, Processes & Strategies
Where To Begin Change
• Obstacles• Identify known
obstacles• Look to unknown
or those “what if” obstacles
• Solution• Organizational
wide survey• Brainstorm• Communicate
progress
Unlocking Results in People, Processes & Strategies
Where To Begin Change
• Solutions• Recognize always
more than 1 solution
• Take no action is indecision and indecision is a solution
• Solution• Brainstorm all
possible solutions• Use collaboration to
determine the best course of action
Unlocking Results in People, Processes & Strategies
Collaboration
• Working together• Open mind• Willing to listen• Demonstrate
positive behaviors• Does not mean
compromise your values
• Reinforced through individual and collective leadership
Unlocking Results in People, Processes & Strategies
Emotional Intelligence• Recognize, manage
& motivate• The emotions of
others• Your own emotions• Demonstrate
through language• Remove
judgmental words such as need, should
• Listen with an open mind
• Demonstrate positive behaviors
Unlocking Results in People, Processes & Strategies
Human Capital
• People are your greatest asset
• Turnover is expensive
• Silver tsunami • Go beyond training
to developing• Hire based on talents• Align job
descriptions to performance appraisals
• Communicate feedback
Unlocking Results in People, Processes & Strategies
Leadership Self Directed
• Lead yourself first before leading others
• Personal development plans
• Organizational alignment
• Consistency in organizational leadership
• Consistently communicate goals of organization
Unlocking Results in People, Processes & Strategies
Social Media
• Begins within strategic plan
• Integrated with outbound marketing e.g. conferences
• Determine best platform
• LinkedIn #1 social media site
• Corporate blog #2• Attract attention• Build relationships
Unlocking Results in People, Processes & Strategies
Sustainability
• Wise use of resources
• Eliminating costly “redos”
• Changing behaviors
• Unite People, Processes with Environment
• Corporate social responsibility
• Green = Profits
Unlocking Results in People, Processes & Strategies
Technology• Digital immigrants• Digital natives• Changing how
people think and behave
• Mobile technology• Cloud applications• Infused into all
aspects of the business
• Technology + budget plans required
• The future – Who knows?
Unlocking Results in People, Processes & Strategies
Workplace Generations
• Mature or Traditional 1900-9145
• Baby Boomers 1946-1964
• Gen X 1965-1980• Millennial – 1981-
1999• Different beliefs,
different behaviors• Next generation?
Unlocking Results in People, Processes & Strategies
Signs Are Changing
• Question to consider:
• What signs have you indentified?
• How do those signs align to your goals?
• What action plans have you constructed?
• Are you going to be:
• Reactive?• Proactive?
Unlocking Results in People, Processes & Strategies
Questions ~ Discussion
Unlocking Results in People, Processes & Strategies
Thank You• Leanne Hoagland-Smith, MS• Chief Results Officer• ADVANCED SYSTEMS• 508 Sunshine Drive• Valparaiso, IN 46385• 219.759.5601 Main – 219.508.2859 Mobile• [email protected]• www.processspecialist.com – Website• www.increase-sales-coach.com – Blog
• Let us connect on social media• Twitter @CoachLee• Facebook -
http://www.facebook.com/CoachLeanne• LinkedIN -
http://www.linkedin.com/in/leannehoaglandsmith