Significance of Emotional Intelligence and Its Impact on Job Satisfaction.
description
Transcript of Significance of Emotional Intelligence and Its Impact on Job Satisfaction.
![Page 1: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/1.jpg)
![Page 2: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/2.jpg)
Seminar On Summer Training
Project
Topic: Significance of Emotional Intelligence and its impact on Job
Satisfaction.Presented By:Amit SoniRR1709”B”34REgNo.3020070044
![Page 3: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/3.jpg)
“Emotional Intelligence Sets Apart Good Leaders”
![Page 4: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/4.jpg)
BASIC EMOTIONS
![Page 5: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/5.jpg)
Emotional Intelligence Emotional Intelligence is a master
aptitude, a capacity that profoundly affects all other abilities, either facilitating or interfering with them.
EI as conceptually related mental abilities that can be divided into four branches:
Perception of emotion. Emotional facilitation of thought. Understanding emotions. Managing emotions
![Page 6: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/6.jpg)
Cont…
![Page 7: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/7.jpg)
Cont… EI encompasses on the following five
characteristics and abilities:
1. Self-Awareness2. Mood Management3. Self Motivation4. Empathy5. Managing Relationships
![Page 8: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/8.jpg)
Job Satisfaction
Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job, an affective reaction to one’s job, and an attitude towards one’s job.
The happier people are within their job, the more satisfied they are said to be.
Job satisfaction is a very important attribute which is frequently measured by organizations.
![Page 9: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/9.jpg)
![Page 10: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/10.jpg)
![Page 11: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/11.jpg)
Use of EI in HR Applications
Human resources (HR) departments use more emotional competencies based applications. There are basically two ways to increase emotional intelligence in an organization:
1. Hire people who are emotionally intelligent.
2. Develop emotional intelligence of the current employees.
![Page 12: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/12.jpg)
WORLD’S BEST COMPANY SAY’S :
![Page 13: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/13.jpg)
What is Life Insurance?
Life insurance is a contract that pledges payment of an amount to the person assured (or his nominee) on the happening of the event insured against.
![Page 14: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/14.jpg)
Major players in Life Insurance
![Page 15: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/15.jpg)
ABOUT THE COMPANY
Kotak Mahindra Old Mutual Life Insurance is a joint venture between Kotak Mahindra Bank Ltd and Old Mutual plc.
Kotak Mahindra is in business since 1985,
Insurance part of their business came into existence in the year 2001.
![Page 16: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/16.jpg)
My Duties….. Regular Interactions with the employees to know
about the working environment.
Getting the questionnaires filled up
Observing the mood of the employees its effects on their work.
Asking their suggestions for their and organization's improvement.
![Page 17: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/17.jpg)
To study the relation between Job Satisfaction and Emotional Intelligence.
To find out the satisfaction level of the employees at S.B Advisory Services Pvt Ltd. Ludhiana.
To suggest measures to improve the satisfaction level of employees.
OBJECTIVE OF THE STUDY
![Page 18: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/18.jpg)
Research Methodology
oSample size : 100 Respondents
oType of Study : Descriptive
oSampling Method : Random Sampling
oScaling Technique : Likert Scaling
![Page 19: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/19.jpg)
Method of data collection
Primary Data :- Collected through Questionnaires and personal Interviews.
Secondary Data :- Collected through Internet, Newspaper and Journals.
![Page 20: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/20.jpg)
LIMITATIONS
Many of the respondents have not given proper response.
The information that is provided by the individual may be biased.
Time constraint is the major constraint of the study.
Respondents were reluctant to disclose complete and correct information.
![Page 21: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/21.jpg)
DATA ANALYSIS AND
INTERPRETATIONS
![Page 22: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/22.jpg)
Salary and amount of bonuses
Strongly Agree Agree Indifferent Disagree Strongly Disagree
19 39 9 27 6
1st Qtr2nd Qtr3rd Qtr4th Qtr
![Page 23: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/23.jpg)
Connection between pay and performance
Strongly Agree Agree Indifferent Disagree Strongly Disagree
17 39 15 24 5
1st Qtr2nd Qtr3rd Qtr4th Qtr
![Page 24: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/24.jpg)
WorkloadStrongly Agree Agree Indifferent Disagree Strongly
Disagree
20 49 20 9 2
1st Qtr2nd Qtr3rd Qtr4th Qtr
![Page 25: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/25.jpg)
Opportunity for advancement
Strongly Agree Agree Indifferent Disagree Strongly Disagree
3 25 15 43 14
1st Qtr2nd Qtr3rd Qtr4th Qtr
![Page 26: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/26.jpg)
I use both positive and negative emotions as a source of wisdom about how to navigate my life.
Strongly Agree Agree Indifferent Disagree Strongly Disagree
16 32 18 16 18
1st Qtr2nd Qtr3rd Qtr4th Qtr
![Page 27: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/27.jpg)
I am calm under pressure.
Strongly Agree Agree Indifferent Disagree Strongly Disagree
21 19 8 27 25
1st Qtr2nd Qtr3rd Qtr4th Qtr
![Page 28: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/28.jpg)
I cannot stop thinking about my problems.
Strongly Agree Agree Indifferent Disagree Strongly Disagree
25 59 6 7 3
1st Qtr2nd Qtr3rd Qtr4th Qtr
![Page 29: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/29.jpg)
I need someone's push in order to get going.
Strongly Agree Agree Indifferent Disagree Strongly Disagree
13 32 14 26 15
1st Qtr2nd Qtr3rd Qtr4th Qtr
![Page 30: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/30.jpg)
Conclusion
Employees are satisfied to greater extent with the Salary that they get for the job they do.
Employees are dissatisfied to greater extent with the company like no participative management, less flexibility of working hours, less carrier advancement opportunities.
![Page 31: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/31.jpg)
Cont…
Most of the employees are unhappy with their job and job profile.
Employees perceived and portrayed incentives plan to be a strong reason or motivator to be satisfied in the organization.
![Page 32: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/32.jpg)
Recommendations Some rewards must be given according to the
performance and also provide recognition to the employees who are performing well.
There should be proper training given to the employees on enhancing and developing the emotional quotient.
Flexible working hours should be provided.
Employee’s suggestions should be taken from time to time.
![Page 33: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/33.jpg)
![Page 34: Significance of Emotional Intelligence and Its Impact on Job Satisfaction.](https://reader034.fdocuments.us/reader034/viewer/2022042607/5524ee77550346dd6e8b45ba/html5/thumbnails/34.jpg)