Siemens Energy Services Ltd Revenue Protection Services David Bown Revenue Services Product Manager...

Siemens Energy Services Ltd

Revenue Protection Services

David Bown

Revenue Services Product Manager


26th August 2004



26th August 2004

•Overview of Siemens RP

Operation

•Current Position of RP in the UK

•Changing Role of an RP

Practitioner

•Video

•Questions




26th August 2004


• Coverage - Eastern and East Midlands Distribution

areas

• 18,000 Investigations per annum

• 6,000 Cases of confirmed interference per annum

• 75M Kwh assessed loss per annum due to theft

• 400M Kwh assessed loss per annum due to errors and

faults

• 120 Prosecutions per annum

• The Supplier decides whether to report cases to the

Police for possible prosecution



26th August 2004

“Your loss is our concern”

• Our philosophy is to maintain customer goodwill whilst

detecting and preventing losses

• Core Service - To investigate and provide initial remedy where

interference with a utility meter has been found. To assess

value of unrecorded energy

• Additional Service - Negotiation with Consumer and secure

payment




26th August 2004


• 24hr 365 day availability for advice and emergency response

• Awareness training for Data Collection, Meter Operations,

Customer Services and housing associations External enforcement agencies

• Consultancy for license obligationsInterpreting codes of practice and policies



26th August 2004

Revenue Protection ServicesSpecialised area’s

• Customer Negotiation Securing acceptance of civil liability

plus maximising loss recovery

• Identification of HH Meter and Billing Errors- Faulty Current Transformers- Faulty Meters- Unmetered Supplies

• Monitoring of persistent offenders - Deterrent value and safety aspects



26th August 2004

Revenue Protection ServicesOrganisational chart

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26th August 2004

Revenue Protection Services Qualifications of RP Officers

• Qualified Electricians Experienced metering engineers

• All PACE trained Police And Criminal Evidence Act

• NVQ availability for Revenue Protection Government funded National Vocational Qualification The first World Wide



26th August 2004


• More Change on the Horizon ….

• Incentives and responsibilities do not match

• Proactive Supplier’s are penalised

• Supplier’s who are purely reactive can hide



26th August 2004


OFGEM Review of Energy Theft

• Consultation Process launched in April 2004

• Industry wide seminar on 7th June 2004

• Responses deadline 24th June 2004

• OFGEM to publish decision on way forward in

Sept 2004



26th August 2004


OFGEM’s Four Draft Principles

1. Customers who are taking an illegal supply of gas or

electricity face a high risk of being detected and

prosecuted. These customers should also face effective

sanctions where theft is detected.

2. Commercial incentives on supplier’s, gas transporters and

distribution network operators should actively encourage

the detection and prevention of theft of gas and

electricity. Where appropriate commercial incentives can

not be put in place there should be effective regulatory

safeguards in place.

Continued



26th August 2004


OFGEM’s Four Draft Principles (Continued)

3. The arrangements should not require detailed

monitoring as a matter of course or require regular

Ofgem intervention to ensure compliance and their

overall effectiveness.

4. The arrangements should be cost effective and

should take into account the impact of theft on

customers both in terms of cost and safety.



26th August 2004


The Changing Role of an RP Professional

• Meter Faults

• Billing Errors

• Unregistered Sites

These are all utility caused losses

• Lack of audit controls

Siemens RPS is addressing these problems



26th August 2004


Examples of Major Loss that Siemens RPS has dealt

with

• Anglian Water - Sewerage Treatment Works

Total assessed loss = 21,929,661 kWh

Approx retail value = £880,000

• RAF Marham



• 3M United Kingdom





26th August 2004


Data Management

Siemens inspected 136 major sites which were supposed to be

de-energised and found the following anomalies:-

• 23 sites where the customer was using electricity and not

receiving a bill

• 51 sites where the premises no longer exist

• 47 duplicate records



26th August 2004


Key Message

My key message to those of you working in a de-

regulated

competitive environment is to do whatever you

can to

ensure that effective audit controls are in place.

To do

otherwise, will cause serious problems in the

future.



26th August 2004


Working in Partnership

Video of Siemens RP Service and Essex Police operation

This video was made with the full co-operation of the police

officers

involved and with the consent of the customer



26th August 2004


Thank you for your time and attention

Any Questions ?

Siemens Energy Services Ltd Revenue Protection Services David Bown Revenue Services Product Manager...

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