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Siebel CRM 8.1.1 Sales Specialist Assessment1. Identify the Oracle product that connects best of breed applications such as Siebel and

CRM on Demand.

A( Application Integration Architecture

2. Siebel 8.1 Sales Analytics provides the following Pre-Built Dashboards:

A( Competitors, Pipeline, Customers, Sales Effectiveness

3. Identify the two true statements regarding the benefits of using Siebel 8.1 to manage

customers across channels . (Select 2)A( Transparent access to real time transactions and knowledge

Manage sales & service rules once, deploy anywhere

4. Identify three Functional Highlights of Siebel 8.1 CRM Outlook Edition. (Select 3) A(Search/Create/Update/Delete CRM Data

Capture Outlook Data in CRM Integrated display of PIM/CRM Data and Analysis

5. Complete the sentence with the best response: "Challenges facing sales organizations

today include A( Demand and Revenue Growth, Sales Effectiveness, Greater Forecast Accuracy6. Identify the three value statements that indicate how the Siebel 8.1 CRM Sales offering is Simple. (Select 3)

A( Intuitive Microsoft Office/Desktop Integration

Task-Based User Interface Processes

Focused Mobile & Social Sales Applications

7. Identify the two value statements that indicate how the Siebel 8.1 CRM Sales offering is Smart. (Select 2)

A( Drive Sales Effectiveness by Giving Reps more Power & Tools

Contextual/Embedded Analytics

8. Identify the true statement to complete the following sentence, "BI Publisher Integration _A( Provides increased Flexibility in Reporting9. Identify the three value statements that indicate how the Siebel 8.1 CRM Sales offering is Powerful. (Select 3)

A( Extend Channel Management Support

Continue Deep End-to-End Industry Process Support

Extend Pre-Built Integrations & Web Services

Siebel PRM10. Key customer personnel who would be most interested in leveraging Siebel Partner Relationship Management (PRM) include:

A( Channel Executive, Channel Sales Manager, Channel Operations Manager, Channel Marketing Manager

11. Identify two Key Benefits of Siebel 8.1 PRM SPA relative to a Brand Owners View. (Select 2)

A( Streamlines the process of requesting price breaks

Encourages Distributors and Resellers to buy and stock now

12. Identify three Key Benefits of the Brand Owners View of Siebel 8.1 PRM Design Registration. (Select 3)

A( Visibility into Design Pipeline

Encourages registration since competitors can offer discount

Enhances Collaboration between Brand-Owner and Partners

13. Identify the two Key Benefits of Siebel 8.1 PRM Partner Portal related to Design Registration. (Select 2)

A( Independent approval for opportunity and design program Guarantees Exclusivity

14. Identify the two Key Benefits of Siebel 8.1 PRM Partner Portal related to Deal Registration. (Select 2)

A( Provides time-bound registration expiration which encourages partners to act quickly Protects the interest of the partner

15. Identify two Key Benefits of Siebel 8.1 PRM SPA relative to a Partner's Perspective. (Select 2)

A( Faster iterative cycles for SPAs and Claims as the process has been streamlined Finer degree of pricing with line-item level actions

16. Identify three Key Benefits of the Brand Owners View of Siebel 8.1 PRM Deal Registration. (Select 3)

A( Align Partner Actions with Vendor Priorities Insight into Partner Sales Activities

Mitigates Channel Conflict

Siebel Marketing and Loyalty17. Identify the items business users can track with Siebel Loyalty.

A( Loyalty Credentials, Transactions, Loyalty Assets18. Identify the next step in the communication process provided by Siebel 8.1 Loyalty and Marketing: Find the Moment of Truth, Act on the Moment, Understand Responses

A( Transition the Conversation to Sales19. Creating powerful social media communities will help to _______. Check all that apply.

A( Create Customer Value

Build Brand Affinity

Reduce Support Cost

20. How will using a Siebel Loyalty solution avoid ineffective customer targeting?A( Enables real-time loyalty programs via seamless system integration

21. Select two strategies which will help companies provide the right offer to the right customer in the right place. (Select 2)A( Analyze Your Customer Base

Develop Targeted Offers22. Identify two key factors causing consumers to be more difficult to reach, satisfy, and retain. (Select 2)

A(Shifting Behaviour to online and interactive channels

Discerning Consumer who demands a richer, more relevant, dialogue23. Identify two key benefits of using Siebel Loyalty 8.1. (Select 2)A( Effectively target customers and foster long term loyalty

Offer superior membership experience through real-time reward schemes

24. Select two critical CRM strategies which help companies thrive in today's economic climate. (Select 2)A( Understand Your Customers

Reward, Recognize and Differentiate25. How will Siebel 8.1 Loyalty and Marketing help companies avoid permanent customer departure after a bad experience?

A( Delivery of ad hoc rewards and immediate rewards26. Siebel Loyalty includes the following services out-of-the-box:

A( Enrollment, Membership Renewal, Lounge Purchase, Points purchase & transferSiebel Marketing27. Identify three key features of Siebel Lead Management 8.1. (Select 3)

A( Usability enhancements to Lead Qualifier User Interface

Lead routing and scoring rules

Closed-loop lead lifecycle management

28. Identify the two Landing Page Creation features included in Siebel 8.1.1 Web Marketing. (Select 2)A( Show survey form on initial page or use launch button Customize HTML for each section using editor

29. Key Lead Management Benefits of Siebel Marketing 8.1 include: (Select 3)A( Higher conversion rates Improved data integrity

Improved marketing and sales alignment

Siebel Self-Service30.Identify the Value Proposition Self Service delivers to a C-Level Executive.A( Cut Costs and Improve Profitability31. Siebel 8.1 Public Sector E-Service is integrated with the following 3rd party product to enable Benefit Applications to be downloaded and uploaded from government websites:A( Adobe32. Siebel Self-Service requires the following Siebel components. Check all that apply.A( Oracle Applications Server Oracle Secure Enterprise Search

Siebel CRM Base

Overview and Strategy33. Identify three Key Drivers of Siebel 8.1 Loyalty.A( Extend First Mover Advantage and Establish Leadership Across Key Industries Capture Growing Retail Loyalty Market

Penetrate Airline Loyalty Market

Executive Vision and Product Strategy34. Customer satisfaction is a requirement to do business while customer loyalty is the driver forA( Sustained profitability and growth35. Identify the three game changing strategies for transformation. (Select 3)A( Tap into the power of the social web Deliver CRM data when, how, and where users need it

Executing the cross-channel customer experience flawlessly

36. Select the theme for Siebel CRM 8.2.A( Closed-Loop Case ManagementSiebel Chat37. Siebel Chat is tightly integrated with ____________.

A( Siebel Call Center

Siebel Self-Service: E-Commerce38. The eCommerce View provided in Siebel 8.1 Self-Service eCommerce provides visibility to:

A( Product Search Results and Product Details

Siebel Help Desk39. IT Operations can improve alignment between business customers and IT on services and service levels by implementing the following Siebel 8.1 component:

A( Help Desk

Launch Update40. Identify two of the new Gadgets delivered in Siebel 8.1. (Select 2)

A( My Contacts

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