SI B65 14 16 May 2016 Audio, Navigation, Monitors, Alarms, SRS · This Service Information bulletin...

This Service Information bulletin replaces SI B65 04 16 dated March 2016 for E70 E71 E72 E84

vehicles.

SUBJECT

Recall Campaign 16V-071: Driver's Front Air Bag Module E70 E71 E72 E84

MODEL

.

E70 (X5 including M & Diesel Engine)

E71 (X6 including M)

E72 (X6 ActiveHybrid)

E84 (X1)

SITUATION

BMW AG is conducting a Voluntary Safety Recall involving Driver’s Front Air Bag Module on

certain BMW vehicles that are equipped with non-desiccated Takata PSDI-5 inflators. These

vehicles, covering model years 2006-2015 have not been part of earlier Takata-related air bag

recalls.

This is an industry-wide safety recall involving driver’s front air bag modules. BMW is committed

to helping you manage this recall campaign in the least disruptive fashion.

All customers affected by this Recall were sent an interim letter shortly after March 16, 2016. The

letter informed them that their vehicle is affected by this recall.

A final letter will be mailed to the customers in phases starting in the very near future. A copy of

the final letter to be sent to these customers is attached.

To assist you with customer concerns, please reference the attached Q & A that will be updated as

information becomes available. You can identify the latest version by the date that is referenced at

the bottom of the pages.

AFFECTED VEHICLES

Vehicles which require this Recall Campaign to be completed will show it as “Open” when

checked either in the "Service Menu" of DCSnet (Dealer Communication System) or with the Key

Reader.

The total vehicle population was identified by Defect Code 0000001100. This Defect Code is

temporary until the final repair information is released. This Defect Code cannot be used for

warranty claims submission.

SI B65 14 16Audio, Navigation, Monitors, Alarms, SRS

May 2016Technical Service

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5/20/2016https://www.bmwtis.net/tiscode/cgi-bin/bulletin.aspx?sie_path=/tsb/bulletins/htm_store/33...

The first set of vehicles to be repaired under this Recall have been assigned Defect Code

0032350200. As customer letters are mailed, we will add these VINs to this defect code and

remove 0000001100 from being displayed. We will update this bulletin with a customer mail date

as it becomes available.

There are approximately 340,000 vehicles in the US.

NON-AFFECTED VEHICLES

Within the BMW “Model” groups identified above, there are vehicles that are not equipped with

the “non-desiccated Takata PSDI-5 inflators” type air bag. The air bags fitted on these vehicles

were sourced from a different manufacturer, these air bags are not affected by this Recall. These

VINs will not be flagged and these customers will not receive a letter for these vehicles.

CORRECTION

Replace the driver’s front air bag gas generator assembly.

In the following cases the inflator/gas generator replacement should not be done and instead

the complete Air Bag assembly must be replaced:

� Threaded bolts are damaged

� Threaded bolts are bent or corroded

� The generator cannot be removed from the air bag without excess force

� If the target tightening torque of the nuts cannot be achieved

� If there is a gap between the generator & air bag that is not closed up when tightening the

nuts

� If there is damage to the air bag cover that may impede deployment of the air bag

PROCEDURE

Please record exterior cosmetic condition of air bag assembly on the Repair Order prior to any

Model Series Model YearApproximate

VolumeProduction Dates

X1 SAV E84 2013 – 2015 57,290Feb 2012 – Sep

2014

X5 SAV (incl. M) E70 2007 – 2013 214,580Sep 2006 – Jun

2013

X5 SAV (diesel) E70 2009 – 2013 35,440Mar 2008 – Jun

2013

X6 SAC (incl. M) E71 2008 – 2014 37,000Jul 2007 – Jun

2014

X6 SAC

ActiveHybridE72 2010 – 2011 365

Mar 2009 – Sep

2011

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repair.

Follow ISTA Repair Instructions for removal/installation of air bag assembly:

� REP 32 34 020 - Removing and installing/replacing air bag unit

� REP 32 34 030 - Removing and installing/replacing air bag unit (sport steering wheel)

A video documenting this repair was shown on the May 2016 Service Round Table.

It is necessary to document which air bag goes into which vehicle. Therefore the technician is

required to note on the repair order the serial number of the new air bag. The serial number should

also be entered into the warranty claims comment section.

Once the air bag is removed from the steering wheel follow the attachment for replacement of the

gas generator assembly.

The attached checklist must be followed. A second technician is required to perform a visual check

of the air bag cavity to ensure there are no foreign objects. The second technician should also

confirm the air bag nuts are torqued properly.

Both technicians must sign the completed checklist and attach it to the repair order.

For E72 Hybrid Vehicles; only properly trained personnel, who have passed all applicable

technical training courses, should perform any maintenance or repairs on any Hybrid or

Electric Vehicle. Work performed by unqualified persons may result in severe injury or

damage to the vehicle. Additional information may be found in REP 61 00… Observe safety

instructions when handling electric vehicles.

PARTS INFORMATION

An initial number of gas generators has been sent to dealers and will arrive starting, May 19,

2016. More parts for dealer inventory vehicles will follow shortly in small batches. These

parts are pushed out to you by BMW. These are VIN specific parts to be installed in used X1,

X5 and X6 vehicles in dealer inventory.

Dealer should only order parts for customer vehicles. Parts for used vehicles and in stock

vehicles will be pushed out by BMW. The PO number of the order will be the VIN number of

the vehicle.

List of parts for vehicles E70, E71 and E72. E84 (only Sport steering wheel and M Sport

Steering wheel are affected).

In the following cases the inflator/gas generator replacement should not be done and instead

the complete Air Bag assembly must be replaced:

Part Number Description Quantity

32 30 6 884 812Repair Kit inflator (gas generator)

Driver’s 1

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� Threaded bolts are damaged

� Threaded bolts are bent or corroded

� The generator cannot be removed from the air bag without excess force

� If the target tightening torque of the nuts cannot be achieved

� If there is a gap between the generator & air bag that is not closed up when tightening the

nuts

� If there is damage to the air bag cover that may impede deployment of the air bag

If a complete airbag is needed per above, please follow the special ordering procedure below:

improves.

Please order the parts for a specific VIN only and not for stock. Please use SIB 651416 as the

subject line of the email. One VIN request per email. Please email your orders to

[email protected] include your Dealer (ship to location) code, VIN (last 7 digits), part

number and your contact information including the address for delivery. Orders will be entered

using the VIN and AB(air bag) for the PO if parts are available. Example LM12345AB

Important! Disposal of Used Parts

The parts replaced and submitted through this Recall claim entry procedure are the property of

BMW NA.

Your center is responsible for the proper identification, storage and documentation of these parts.

A DCSnet part return tag will be generated for the driver’s front air bag module with special

handling instructions. Inflatable air bags are classified as dangerous goods by the Department of

Transportation (DOT) and require special preparation, packing and labeling for transport.

A shipping procedure has been created for returning the replaced air bag modules directly to

Takata. There is also a procedure available for “Bulk Shipping 15 or more air bag modules” at one

time to Takata.

These procedures are contained in the “Part Return Program Instructions” and “Bulk Ship” PDF

attachments to this bulletin; please read both of them.

The parts are to be packaged in the same packaging that the new part arrived in for shipment back

to Takata.

Your center is responsible for following all rules and regulations that apply to shipping

dangerous goods as described in the attachment.

Please do not return these air bag modules to the:

� Warranty Parts Return Center (WPRC) or to the

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� Recycling/disposal vendors listed in the Warranty Policy and Procedures Manual, Section 6.

WARRANTY INFORMATION

Reimbursement for this Service Action will be via normal claim entry utilizing the following

information:

Prior Customer-Pay Repairs (TREAD Act)

With this Technical Campaign, a prior repair reimbursement is not likely. Typically, a customer

would have their driver’s front air bag module replaced as a result of an accident. In such a case,

either an insurance company or the customer themselves, paid for the replacement of the above

mentioned air bag module in conjunction with the accident repairs. Such cases are not covered by

this campaign and are not entitled to reimbursement.

In the case where the customer paid for the replacement of his/her driver’s front air bag module not

as a result of an accident, and due to the fact that it was covered by this Technical Campaign,

please reimburse the customer-paid repair expense as follows:

Defect Code 85 99 00 12 NA

� Sublet Code 3

� Dollar amount (with no markup)

� Comment: Reimbursement for allowable expenses related to the previous customer-pay

repair

� Please detail and itemize the claimed sublet on the repair order and in the claim comment

section.

Retain the “original” customer-pay invoice in your files.

ATTACHMENTS

View PDF attachment B651416 - B012314_Vehicle_Storage_Agreement_-Takata.

Defect Code: 00 32 35 02 00

Labor Operation: Labor Allowance: Description:

00 64 0708 FRU (E84, E70, E71); 9 FRU

(E72)

Replace the gas generator for

driver-side front air bag (Main

work)

OR

00 64 0735 FRU (E84); 6 FRU (E70,

E71, E72)

Replace the driver-side front air

bag (complete) after the

replacement of the gas generator

could not be properly completed

(Main work)

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View PDF attachment B651416 Air Bag Gas Generator Replacement (2).

View PDF attachment B651416 Checklist.

View PDF attachment B651416 Final Customer Letter.

View PDF attachment B651416 Q&A .

View PDF attachment B651416 Recall Notice.

View PDF attachment B651416 REP-32-34-020 E7x.

View PDF attachment B651416 REP-32-34-020 E84.

View PDF attachment B651416 REP-32-34-030 E7x.

View PDF attachment B651416 REP-32-34-030 E84.

View PDF attachment B651416_Parts Return Program Instructions.

View PDF attachment B651416_Parts_Bulk_Ship_Return.

[ Copyright ©2016 BMW of North America, Inc. ]

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VEHICLE STORAGE AGREEMENT

Air Bag Generator Replacement E7x

Conditions:

• The Generator replacement should always be carried out by the same Technician(s)

• Make sure your hands and clothes are clean and free of foreign objects

• Only one vehicle at a time should have this work performed

• This repair should be done from beginning to end without interruption

• Interruptions of any kind are not permitted

Safety:

• Notes on Electro Static Discharge (ESD) must be observed. (see REP-RAGRP61-6135ESD)

• Do not measure or touch the electrical terminals on the Generator

• Handle Generator with caution

• If the Generator should fall or be damaged it must be replaced

• Do not allow any foreign objects to enter the Air Bag cavity while the Generator is removed

Working Position:

• Whenever possible do not place your body above the airbag

Working Location:

• It is recommended to do this work in a location away from other personnel and vehicles (for

example in a separate room or the parts department)

• A clean workbench with ESD protection is necessary

• A soft blanket is needed to position underneath the Air Bag to avoid damage to the cover

• The work area should be dust free

• Make sure there are no open cabinets above the workbench to avoid any foreign objects from

falling into the Air Bag cavity.

Exclusion Criteria: In the following cases the complete Air Bag assembly must be replaced:

• Threaded bolts are damaged

• Threaded bolts are bent or corroded

• The Generator cannot be removed from the Air Bag without excess force

• If the target tightening torque of the nuts cannot be achieved

• If there is a gap between the Generator & Airbag that is not closed up when tightening the nuts

• If there is damage to the air bag cover that may impede deployment of the air bag

Order Acceptance:

• The Air Bag cover & steering wheel should be inspected in the presence of the customer prior to

repair. Record the condition of the Air Bag on the Repair Order

Checklist:

• Checklist should have all boxes checked and signed by the 1st and 2nd Technician.

[1] The workbench should be prepared with the following items:

• Anti-Static mat (1) which must be grounded

(See SWS 2 06 04 (128))

• A soft blanket or material (2) to prevent damaging the airbag cover

• A container (3) for disposal of the original Generator nuts

• A packaged new part (5)

Tools required (4) for the Generator exchange:

• Plastic bone tool (SWZ 0 490 539)

• Ratchet with extension and 8 mm socket

• Small torque wrench with 8 mm socket (5 NM)

• Felt tip marker (sharpie)

• Duct tape (.25 mm wide)

[2] Remove Air Bag from the vehicle

E70 series Steering wheel: see repair instructions REP - REP - RAE7032-3234020 )

E70 Sport Steering wheel: see repair instructions REP - REP - RAE7032-3234030 )

[3] Place airbag unit (1) face down on the soft work surface

[4] Write serial number (2) of the original Air Bag unit on the work order

[5] Primary mechanic must place ground strap (3) on their wrist

[6] Cover the connections on the old Generator with duct tape (1) so the contacts cannot be touched.

NOTE: – Picture above is an example and may not exactly match your Generator

[7] Mark orientation (2) of the Generator in the Air Bag with the felt tip marker.

[7] Mark all four nuts (3) with the felt tip marker (to avoid mix up of old/new parts)

[7] Mark a large cross (4) with the felt tip marker (to avoid mix up of old/new parts)

[8] 2nd Technician should hold airbag steady for 1st Technician

1st Technician should remove all four nuts (1) in any order and immediately place the used nuts into the

provided container (2) for disposal. This is done to avoid mixing old parts and new parts.

[9] Cover electrical contacts with duct tape. Remove the new Generator (1) from the packaging.

Position the new Generator in the same orientation (2) as the original. Dashed lines show how both are

oriented in relation to the air bag assembly.

[10] Unpack four new nuts ( 4 ) and two stickers ( 6 )

Note: Both stickers ( 6 ) are the same and are only in the step [ 18 ] is needed.

[11] Mark orientation of the new Generator (2) to match the original Generator markings (from Step [6])

with a felt tip marker.

[12]

(1) Turn airbag over (2) and gently wiggle the Generator to remove from the airbag (2).

(2) A plastic bone tool (3) may be used to apply gentle pressure during removal.

ATTENTION:

Do not use hard, sharp tools!

If the original Generator cannot be removed without excess force then cancel this procedure and

replace the entire Air Bag assembly.

(3) After removal, place the original Generator next to the Air Bag.

[13]

ATTENTION:

In the area (1) above there must be no foreign objects!

There may be a small amount of surface rust on the metal within the airbag. This is normal.

Apply the four eyes principle and have this confirmed by two technicians.

1st Technician should perform a visual inspection of the airbag cavity for foreign objects.

2nd Technician should perform a visual inspection of the airbag cavity for foreign objects.

[14] Immediately after the visual inspection of the airbag cavity the new Generator (2) should be

installed into the Air Bag (1).

ATTENTION:

Check the orientation of the new Generator and the Air Bag and make sure the marks line up (3).

[15] Insert the original Generator (5) into the packaging (4).

[16] 2nd Technician should hold airbag steady for 1st Technician

Install the four new nuts (1,2,3,4) onto the studs and lightly tighten the nuts in the sequence shown

(1,2,3,4).


1st Technician should torque nuts in sequence (1,2,3,4,) to 5 Nm

[17]

Perform a visual inspection of the gap (2) between the Generator (1) and the Air Bag (3) on all four sides

of the Generator.


1st Technician should check the gap (2) on all four sides of the Generator.

2nd Technician should check the gap (2) on all four sides of the Generator.

Picture (1) shows a correctly installed Generator

Picture (2) shows an improperly installed Generator with an excessive gap (2).

ATTENTION:

If the gap cannot be closed up then cancel this procedure and replace the entire Air Bag assembly.

[18] Remove the 2 supplied stickers

Place the 1st airbag sticker onto the Air Bag in location (2) shown.

The 2nd serial number sticker of the new Generator must be placed on the Repair Order.

[19] Remove the tape from the new generator

[20] 1st and 2nd Technician must ensure green connector is orientated as shown (1)

[21] Turn the Air Bag assembly over and perform a visual inspection of the Air Bag cover to ensure its

condition matches what was noted on the Repair Order prior to this repair.

[22] Install the Air Bag into the vehicle.

(See RAE7032-3234020)

[23] Check function after assembly is complete:

• Turn on ignition, does the Air Bag lamp briefly illuminate during the bulb self check and then go

out?

• Confirm that the horn is working

[24] Seal packaging with the original Generator and prepare for shipment back to Takata.

Checklist for Air Bag Generator Replacement

VIN:________________

[1]

Prepare a clean ESD-protected work area and provide the following items:

Install anti-static mat. Ground mat. Soft blanket to prevent scratching Air Bag cover

Container for the disposal of the original nuts (to avoid mixing up parts)

Tools: Plastic bone tool, ratchet, torque wrench (5NM), felt tip marker (sharpie), duct tape

Packaged New Air Bag Generator

[2] Remove Air Bag unit from the vehicle

[3] Place Air Bag onto the blanket face down with the Generator facing upwards

[4] Note serial number of the Air Bag unit on the Repair Order

[5] 1st Technician should install ESD grounding strap on their wrist

[6] Use duct tape to cover the electronic terminals on the Generator so the contacts cannot be touched

[7] Mark orientation of the Generator and place a large X with the felt tip marker on the Generator and

all four nuts. This is done to avoid confusion with the new parts.

[8] Unscrew all four nuts in any order and dispose of the original nuts in the container. ATTENTION: Do

not reuse nuts.

[9] Unpack a new Generator and position in the same way as the previous inflator

[10] Unpack four new nuts and 2 stickers

[11] Mark orientation of the new Generator with the felt tip marker

[12] Remove original Generator from the Air Bag.

Invert the airbag so generator is on the bottom. Gentle wiggling of the Generator may be required

to get it loose from the Air Bag. Place Generator same as pictured.

[13] 1st Technician should perform a visual inspection of the airbag cavity for foreign objects

2nd Technician should perform a visual inspection of the airbag cavity for foreign objects

[14] Insert immediately after a successful visual inspection new gas generator in the airbag unit

[15] Place original Generator into the provided packaging

[16] While 2nd Technician holds airbag firmly, 1st Technician should check correct fit of new ignitor. You

may have to wiggle it lightly to get it to fully seat. Gently tighten all 4 new nuts in sequence.

1st Technician should torque nuts in sequence to 5 Nm

[17] 1st Technician should perform a visual inspection of the gap between the new generator and the

airbag module on all four sides. 2nd Technician should also inspect the gap between new inflator

and airbag module on all four sides.

[18] Peel off stickers from the new airbag generator

[19] Apply to the Air Bag unit one new sticker from the new Generator in the marked location. Apply

second new sticker to the Repair Order.

[20] 1st Technician should perform a visual inspection and confirm green connector is located as shown

below. 2nd Technician should also confirm correct orientation.

[21] Turn Air Bag over so Generator is on bottom and perform visual inspection of Air Bag cover.

Confirm airbag condition matches what is on the Repair Order.

[22] Install Air Bag assembly back into vehicle

[23]

Test operation. Turn on ignition and confirm Air Bag (SRS) lamp goes off. Confirm horn functions

24] Seal original Generator into provided packaging for shipment

1st Technician Signature 2nd Technician Signature

________________________________ _____________________________

BMW

IMPORTANT SAFETY RECALL This notice applies to your vehicle, [INSERT VIN] May 2016 Recall Campaign No. 16V-071: Driver’s Air Bag Module Dear BMW Owner / Lessee: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2006-2015 BMW 1 Series, 3 Series and X1, X3, X5 and X6 Sports Activity Vehicles. Our records indicate that you are the owner of a potentially affected vehicle. Why are we contacting you?

In March 2016, we informed you of this matter by letter, indicating that we were not ready to perform this recall due to parts availability. We are pleased to inform you that we now have an interim repair available for your vehicle. An interim repair involves replacing the inflator with a newly manufactured version. NHTSA has concluded based on information it has collected, that the age of the inflator, temperature cycling and environmental moisture are the likely root cause of rupturing. Therefore, replacing the older inflator with a newer version reduces the safety risk associated with your vehicle until a final remedy is available. You should have the inflator replaced as soon as possible and not wait for the final remedy. Please contact your authorized BMW Center immediately to schedule an appointment. You can locate your nearest BMW center at www.bmwusa.com/dealers. All owners that have an interim remedy applied will still be offered a free final remedy. We will notify you again when the final remedy is available.

What is the issue?

In the event of a crash necessitating deployment of the driver’s air bag, excessive internal pressure could cause rupturing of the air bag inflator, resulting in metal fragments striking the driver or other passengers potentially resulting in serious injury or death. At the present time, BMW is not aware of any ruptures in its vehicles equipped with this type of inflator subject to this recall. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information.

What will BMW do?

Depending on your model, either the inflator or the air bag module with inflator will be replaced. This free repair will take approximately one hour.

http://www.bmwusa.com/dealers

2

If you already had this repair performed at your own expense, please see the attachment regarding possible eligibility for reimbursement.

What if you are not the current owner of this vehicle?

If you are no longer the vehicle owner/lessee, please fill out the enclosed postage-paid card so we can update our records. To ensure BMW of North America, LLC has your most recent contact and vehicle information, please register your vehicle at http://www.bmwusa.com/myBMW. Registration is free, and will give you access to factory initiated campaigns and other information specific to your BMW vehicle. If you are a lessor of this vehicle, Federal Regulations require you to forward this notice to your lessee within ten days.

What if you have questions or experience problems?

Should you need additional assistance, you may contact BMW Customer Relations and Services via Email at [email protected] or by calling 1-800-525-7417 from 9 AM to 9 PM Eastern Time, Monday through Friday. If your BMW center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov.

We sincerely apologize for any inconvenience this recall may cause; however, be assured that BMW is concerned about your safety and security. BMW recommends that you always wear your safety belt, and that all passengers are properly seated and restrained at all times. Sincerely, BMW of North America, LLC

http://www.bmwusa.com/myBMW

mailto:[email protected]

http://www.safercar.gov/

BMW 1 Series, 3 Series X1 SAV, X3 SAV, X5 SAV and X6 SAC Model Year 2006 - 2015

Driver’s Front Air Bag Module Safety Recall 16V-071 Last updated: 5/19/2016

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Q1. Which models are included in this Safety Recall Campaign? Included are approximately 840,000 vehicles, with approximate volumes and production

dates as noted below. Series Model Model Year Approx. Volume Production Dates E82 1 Series Coupe (incl. M) 2008 – 2013 32,620 Nov 2007 – Oct 2013 E88 1 Series Convertible 2008 – 2013 28,160 Nov 2007 – Oct 2013 E90 3 Series Sedan (incl. M) 2006 – 2011 132,845 Feb 2005 – Dec 2011 E90 3 Series Sedan (diesel) 2009 – 2011 4,160 Mar 2008 – Aug 2011 E91 3 Series Sports Wagon 2006 – 2012 3,270 Jun 2005 – May 2012 E92 3 Series Coupe (incl. M) 2007 – 2013 129,515 Apr 2006 – Jun 2013 E93 3 Series Convertible (incl. M) 2007 – 2013 99,810 Nov 2006 – Oct 2013 E84 X1 SAV 2013 – 2015 57,290 Feb 2012 – Sep 2014 E83 X3 SAV 2007 – 2010 64,925 Aug 2006 – Aug 2010 E70 X5 SAV (incl. M) 2007 – 2013 214,580 Sep 2006 – Jun 2013 E70 X5 SAV (diesel) 2009 – 2013 35,440 Mar 2008 – Jun 2013 E71 X6 SAC (incl. M) 2008 – 2014 37,000 Jul 2007 – Jun 2014 E72 X6 SAC ActiveHybrid 2010 – 2011 365 Mar 2009 – Sep 2011

Q2. BMW conducted safety recalls in 2013, 2014 and 2015 on a similar issue. How is

this different? The inflators are different. This recall campaign pertains to the Takata PSDI-5 inflator.

The earlier recalls pertained to different inflators produced by Takata. Q3. Are BMW M models included in this recall campaign? Yes. [Please refer to Q1.] Q4. Is this recall comparable to similar recalls being conducted by other

Manufacturers? Yes. This recall campaign involves the Takata PSDI-5 inflator. Q5. How many BMW vehicles in the US are included in this Safety Recall? The number of BMW vehicles in the US included in this recall is approximately 840,000.

This amount has not changed since February 5, 2016. When viewing “Vehicle Comments” the date referenced only reflects when the comments were updated.

Q6. Why are other models not included? Other models are not included because this recall pertains specifically to vehicles

equipped with the Takata PSDI-5 inflator. Q7. What is the specific concern? Takata’s investigation to date indicates that exposure to certain environmental conditions

(several years of exposure to persistent conditions of high absolute humidity) could lead to over-aggressive combustion in the event of air bag deployment.

Q8. What can happen as a result of this issue? In a crash where air bag system deployment occurs, the air bag inflator housing may

rupture. In the event of an inflator rupture, metal fragments could pass through the air bag cushion material, which may result in injury or death to vehicle occupants.



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Q9. Is it possible to find out whether the problem exists in my car? No. There is no way to detect if your BMW might have an air bag inflator potentially at risk

of rupturing upon deployment in an accident. Q10. Can I continue to drive my vehicle? Yes. BMW is not aware of a ruptured inflator in any of its vehicles associated with this

recall. Vehicles equipped with air bags, including air bags that are under recall, save lives and reduce injuries. The vast majority of Takata air bags will perform as expected. When you receive a letter asking you to have this service performed by an authorized BMW center, please do so as soon as possible. If you are not the only driver of this vehicle, please advise all other drivers of this important information.

Q11. What measures will be taken when my vehicle part is being replaced? The gas generator inside the driver’s front air bag module will be replaced. Q12. How did BMW become aware of this issue? BMW became aware of this issue from Takata (the air bag module supplier) and NHTSA. Q13. Is BMW aware of any accidents or injuries involving BMW vehicles associated with

this campaign? No. BMW is not aware of a ruptured inflator in any of its vehicles associated with this

recall. Q14. How will I be informed of this recall program? If your vehicle is affected, you should have received an initial letter in March via First Class

mail advising you of this recall. You will receive another letter when replacement parts become available, requesting that you schedule an appointment to bring your vehicle to an authorized BMW center for service and repair.

Q15. Will my BMW center deactivate my driver’s front air bag until it is replaced? No, NHTSA estimates that frontal air bags saved 2,400 lives in 2014 alone. It is far more

likely that if you are involved in a crash that your air bag will perform properly and protect you than it will rupture and cause harm.

Q16. How will BMW perform this program? When you are notified via the final letter, you will be asked to make an appointment with

an authorized BMW center. When you come into a center, the gas generator inside the airbag will be replaced by a center technician.

Q17. How long will the repair take? This repair may take approximately one hour; however, additional time may be required

depending upon your BMW center’s schedule. The repair will be performed free of charge by your authorized BMW center.

Q18. Do I have to wait for my letter in order to have my vehicle serviced? Yes. BMW is in the process of implementing this program to ensure that the necessary

parts, tools and procedures are available to its authorized BMW centers, prior to



3

instructing you to take your vehicle in for repair. Repairs will be prioritized according to the schedule NHTSA has established.

Q19. Am I eligible for reimbursement under the TREAD Act if I previously replaced my driver’s front air bag module?

In this particular recall, reimbursement is likely not applicable, as you would typically have replaced your driver’s front air bag module as a result of an accident. In that situation, either your insurance company paid for the repair, or you paid “out-of-pocket”. However, in the very unusual (unlikely) scenario that you previously replaced the driver’s front air bag module “out-of-pocket” upon learning of this possible defect, you may be eligible for reimbursement. Additional information will be provided when BMW mails the additional letter, asking you to make an appointment with an authorized BMW center to have your driver’s front air bag module replaced.

Q20. When are the repair parts expected to be available? Interim repair parts are now becoming available and dealers can expect them to arrive

commensurate with customer communications. Q21. How will the repair be introduced to USA customers? Now that an adequate inventory of parts is available, final owner notification letters will

be issued via US First Class Mail to owners of the highest risk registered vehicles, i.e., oldest models in highest absolute humidity areas (e.g., USA Gulf states). As parts supply increases, all owners of affected vehicles will be notified by First Class mail.

Q22. Why is the passenger’s front air bag not affected? In some cases, it may be affected based on a more recent recall announcement by NHTSA

on May 4th. We have confirmed that approximately 700 MY11 and older X5/X6 vehicles will require a passenger air bag and driver air bag replacement in accordance with the first part of the extended recall announced by NHTSA. Passenger airbag availability is estimated for mid-summer so these vehicles will currently remain under stop sale. The remainder of the X5/X6 vehicles that are part of this recall will require a passenger air bag at a later date.

Q23. Will BMW give me a loaner vehicle until a repair part is available? If replacement parts are not available, BMW has authorized its centers to provide or

assist customers with alternate transportation, subject to availability. If we have an interim part available, alternate transportation will not be offered.



4

Newly Added Q&A Q24. Are the replacement parts for the current repairs also Takata air bags and do they

allow vehicles under this recall to be sold or bought? Yes. These are Takata air bags as approved by NHTSA and as such, vehicles that have

the replacement part can now be sold or bought off lease. Q25. What does “interim repair” mean and what makes these air bags safer than what is

in my vehicle now? An interim repair involves replacing the inflator with a newly manufactured version.

NHTSA has concluded that the age of the inflator, temperature cycling and environmental moisture are the likely root cause of rupturing. Based on these factors, the timeframe during which propellant degradation may occur varies from 6-20 years. (see question #35 for location details associated with this time fame). Therefore, replacing the older inflator with a newer one reduces the potential safety risk until a final remedy is available.

Q26. Does this mean another repair will have to be performed on my vehicle? Yes. All vehicles that receive an interim remedy will still be eligible for a free final remedy.

The priority for these replacements will be determined by NHTSA. Q27. Will the interim part close the open recall and be offered at no cost? Yes. All owners that choose to have the interim replacement will be offered a final

replacement, at which time the open recall will be considered closed. The final replacement will also be offered at no cost to the customer.

Q28. Do the newer Takata air bags contain ammonium nitrate? Yes. Q29. What is desiccant? Do the newer Takata air bags use desiccant? Put simply, desiccant is a substance with properties that enable it to soak up water vapor

from the air surrounding it. At this time, the interim air bags do not use desiccant. Q30. Can I continue to drive my BMW loaner car or rental if I choose not to have the

interim air bag replacement installed? No. Because NHTSA has deemed the interim Takata replacement air bags safe for a

minimum of six years, customers are requested to return loaner and/or rental cars once notified that your vehicle’s interim part is available. Should they choose not to have the interim air bag installed and still want to drive a rental car, customers can certainly do so at their own expense.

Q31. How will I be notified when the final replacement for my vehicle is ready? Customers with affected vehicles will be notified via another letter when the final

replacement air bag becomes available. The final remedy parts are based on a priority



5

schedule dictated by NHTSA. At that time, we will request that you schedule an appointment to bring your vehicle to an authorized BMW center for service and repair.

Q32. Why is BMW using Takata air bags? Customer safety is our top priority. Given the industry wide shortage of air bag

manufacturers, BMW decided that using interim air bags would be in our customers’ best interests. At the same time, other air bag suppliers are designing, testing and validating replacement air bags.

Q33. What if I have my vehicles registered in NY, but my vehicle resides at my home in

Florida. How do I get a new airbag? In this instance, please contact Customer Relations at [email protected]

or by calling 1-800-831-1117. Q34. I’m not the first owner of this vehicle and am concerned it may have been kept in a

high humidity state. What can you tell me? Any vehicle that was ever registered in hot and humid area as defined by NHTSA is

given priority on the list of customers being notified about this recall.

Q35. What determines the prioritized locations that are associated with the most at-risk vehicles – and what is the average propellant degradation time in each?

Per the May 2016 Takata Recall Expansion Fact Sheet located on the NHTSA website http://icsw.nhtsa.gov/safercar/rs/takata/takata-docs.html, three geographic zones have been established based on the temperature fluctuations and humidity and the exposure time required under those environmental conditions to degrade the propellant to the point where it poses an unreasonable risk to safety. Zone A covers states with high temperature cycling and humidity. These include: Alabama, Florida, Georgia, Hawaii, Louisiana, Mississippi, Texas, Puerto Rico, American Samoa, Guam, Saipan, and U.S. Virgin Islands. California and South Carolina have also been added to this Zone per the NHTSA Amendment to the November 3, 2015 Consent Order. Time until unsafe propellant degradation is projected between 6-9 years. Zone B covers states with moderate temperature cycling and humidity. These include: Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia. Time until unsafe propellant degradation is projected between 10-15 years. Zone C covers states with lower temperature cycling and humidity. These include: Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. Time until unsafe propellant degradation is projected between 15-20 years.

SAFETY RECALL NOTICE

To: All Center Operators, Sales Managers, Service Manager, Parts Manager and Warranty Processor

RE: B65 14 16 - Recall Campaign 16V-071: Driver's Front Air Bag Module E70 E71 E72 E84

BMW has decided that a safety defect exists in certain models below and has issued a recall to address the issue, effective February 5, 2016.

Model Model Year Approx. Volume Production Dates

X1 SAV 2013 – 2015 57,290 Feb 2012 – Sep 2014 X5 SAV (incl. M) 2007 – 2013 214,580 Sep 2006 – Jun 2013 X5 SAV (diesel) 2009 – 2013 35,440 Mar 2008 – Jun 2013 X6 SAV (incl. M) 2008 – 2014 37,000 Jul 2007 – Jun 2014 X6 SAV ActiveHybrid 2010 – 2011 365 Mar 2009 – Sep 2011

The defect involves the driver-side front air bag module.

Owners will be notified by mail informing them about the recall and will be instructed to bring their vehicles in for a free repair when parts become available.

Reminder: It is a violation of Federal law for you to sell, lease or deliver any vehicle covered by this notification until the recall repair has been performed. This means that centers may not legally deliver new motor vehicles to a consumer until it is fixed or use/sell replacement equipment/parts subject to a Recall. Note also that substantial civil penalties apply to violations of this law.

Also, you should not sell, lease or deliver any Certified Pre-Owned or used vehicles subject to a safety recall until the repair is completed.

Please follow any special instructions that we provide to you for the return or disposition of recall parts.

We appreciate all your assistance with this Recall.

REPREPREPREP----REPREPREPREP----RAE7032RAE7032RAE7032RAE7032----3234020 Removing and installing/replacing airbag 3234020 Removing and installing/replacing airbag 3234020 Removing and installing/replacing airbag 3234020 Removing and installing/replacing airbag unit, VIN: XXXXXXX unit, VIN: XXXXXXX unit, VIN: XXXXXXX unit, VIN: XXXXXXX

ISTA system version

3.55.10.163193.55.10.163193.55.10.163193.55.10.16319 Data version

R3.55R3.55R3.55R3.55 Programming data

----

VIN XXXXXXXXXXXXXXXXXXXXXXXXXXXX Vehicle X'/E70/offX'/E70/offX'/E70/offX'/E70/off----road vehicle/X5 road vehicle/X5 road vehicle/X5 road vehicle/X5 xDrive35i/N55/AUT/US/leftxDrive35i/N55/AUT/US/leftxDrive35i/N55/AUT/US/leftxDrive35i/N55/AUT/US/left----hand drive/2012/08hand drive/2012/08hand drive/2012/08hand drive/2012/08

Int.lev.works ---- Int.lev.(cur.)

---- Int.lev.(tar.) ----

Mileage 0 km0 km0 km0 km

32 34 02032 34 02032 34 02032 34 020 Removing and Removing and Removing and Removing and installing/replacing installing/replacing installing/replacing installing/replacing airbag unitairbag unitairbag unitairbag unit

Warning!Warning!Warning!Warning!Observe the following instructions to avoid any risk of injury by the airbag unit.

Note: Incorrect handling may result in triggering of the airbag unit and thereby cause serious injury.

- Comply with safety regulations for handling components with gas generators.

- Do not exert any force on the airbag unit.

- Use only specified tools for releasing the airbag unit.

Important!Important!Important!Important!

04/28/16 1/3

Steering wheel must be replaced if airbag unit has been triggered!

Follow procedure after airbag triggering.

Necessary preliminary tasks:Necessary preliminary tasks:Necessary preliminary tasks:Necessary preliminary tasks:� Disconnect battery negative lead

Insert Torx screwdriver T30 (1) at an angle into concealed opening on reverse side of steering wheel until a spring resistance is felt (approx. 2 cm).Increase pressure with Torx screwdriver T30 (1) on spring leg until airbag unit is unlocked.

Repeat procedure on other side.

Installation:Make sure electrical leads are correctly positioned.

Snap airbag unit with uniform pressing force plane-parallel in direction of steering column shaft into steering wheel.

Warning!Warning!Warning!Warning!Risk of injury!

Airbag unit may only be set down with the airbag itself facing upwards.

Tilt airbag unit (1) towards rear.Disconnect plug connections (2) and remove airbag unit (1).

04/28/16 2/3

Installation:Connect plugs to connections of same colour on airbag unit.

04/28/16 3/3

REPREPREPREP----REPREPREPREP----RAE8732RAE8732RAE8732RAE8732----3234020 Removing and installing/replacing airbag 3234020 Removing and installing/replacing airbag 3234020 Removing and installing/replacing airbag 3234020 Removing and installing/replacing airbag unit, VIN: XXXXXXX unit, VIN: XXXXXXX unit, VIN: XXXXXXX unit, VIN: XXXXXXX

ISTA system version

3.55.10.163193.55.10.163193.55.10.163193.55.10.16319 Data version


----



---- Int.lev.(tar.) ----


32 34 02032 34 02032 34 02032 34 020 Removing and Removing and Removing and Removing and installing/replacing installing/replacing installing/replacing installing/replacing airbag unitairbag unitairbag unitairbag unit






Important!Important!Important!Important!

04/28/16 1/3

Steering wheel must be replaced if airbag unit has been triggered!



Insert Torx screwdriver (T20) roughly straight from below into opening on reverse side of steering wheel up to stop (approx. 5.5 cm).Swing Torx screwdriver (T20) with handle sideways until airbag unit is unlocked.

Repeat procedure on other side.

Installation:Make sure electrical lead is correctly positioned.Snap airbag unit with uniform pressing force plane-parallel in direction of steering column shaft into steering wheel.

Warning!Warning!Warning!Warning!Danger of injury!


Tilt airbag unit towards rear.Disconnect plug connection and remove airbag unit.

04/28/16 2/3

04/28/16 3/3

REPREPREPREP----REPREPREPREP----RAE7032RAE7032RAE7032RAE7032----3234030 Removing and installing/replacing airbag unit (sport steering 3234030 Removing and installing/replacing airbag unit (sport steering 3234030 Removing and installing/replacing airbag unit (sport steering 3234030 Removing and installing/replacing airbag unit (sport steering wheel), VIN: XXXXXXX wheel), VIN: XXXXXXX wheel), VIN: XXXXXXX wheel), VIN: XXXXXXX

ISTA system version

3.55.10.163193.55.10.163193.55.10.163193.55.10.16319 Data version


----



---- Int.lev.(tar.) ----


32 34 03032 34 03032 34 03032 34 030 Removing and Removing and Removing and Removing and installing/replacing installing/replacing installing/replacing installing/replacing airbag unit (sport airbag unit (sport airbag unit (sport airbag unit (sport steering wheel)steering wheel)steering wheel)steering wheel)






04/28/16 1/3

Important!Important!Important!Important!Steering wheel must be replaced if airbag unit has been triggered!



Insert Torx screwdriver T30 (1) at an angle into concealed opening on reverse side of steering wheel until a spring resistance is felt (approx. 2 cm).Increase pressure with Torx screwdriver T30 (1) on spring leg until airbag unit is unlocked.

Repeat procedure on other side.Installation:Make sure electrical leads are correctly positioned.


Warning!Warning!Warning!Warning!Risk of injury!


Tilt airbag unit (1) towards rear.Disconnect plug connections (2) and remove

04/28/16 2/3

airbag unit (1).

Installation:Connect plugs to connections of same colour on airbag unit.

04/28/16 3/3

REPREPREPREP----REPREPREPREP----RAE8732RAE8732RAE8732RAE8732----3234030 Removing and installing/replacing airbag unit (sport steering 3234030 Removing and installing/replacing airbag unit (sport steering 3234030 Removing and installing/replacing airbag unit (sport steering 3234030 Removing and installing/replacing airbag unit (sport steering wheel), VIN: XXXXXXX wheel), VIN: XXXXXXX wheel), VIN: XXXXXXX wheel), VIN: XXXXXXX

ISTA system version

3.55.10.163193.55.10.163193.55.10.163193.55.10.16319 Data version


----



---- Int.lev.(tar.) ----


32 34 03032 34 03032 34 03032 34 030 Removing and Removing and Removing and Removing and installing/replacing installing/replacing installing/replacing installing/replacing airbag unit (sport airbag unit (sport airbag unit (sport airbag unit (sport steering wheel)steering wheel)steering wheel)steering wheel)






04/28/16 1/3

Important!Important!Important!Important!Steering wheel must be replaced if airbag unit has been triggered!


Necessary preliminary tasks:Necessary preliminary tasks:Necessary preliminary tasks:Necessary preliminary tasks:� Disconnect battery negative lead� Remove shift paddles for automatic

transmission

Insert Torx screwdriver (T25) at an angle into concealed opening on reverse side of steering wheel until a spring resistance is felt (approx. 1.5 cm).

Increase pressure on spring leg (concealed) using Torx screwdriver (T25) until airbag unit is unlocked.

Repeat procedure on other side.Installation:Make sure electrical leads are correctly positioned.


Warning!Warning!Warning!Warning!Risk of injury!Airbag unit may only be set down with the airbag itself facing upwards.

04/28/16 2/3

Tilt airbag unit forwards.

Disconnect plug connections and remove airbag unit.Installation:Connect plugs to connections of same colour on airbag unit.

04/28/16 3/3

SI B65 14 16 - Recall Campaign 16V-071: Driver's Front Air Bag Module E70 E71 E72 E84

Defect Code: 00 32 35 02 00 Safety Device Return Procedure for Airbag Recall

**ATTENTION**

DO NOT USE THE “1.4 LABEL” AND DO NOT FOLLOW ANY INSTRUCTIONS FOUND INSIDE THE REPLACEMENT AIRBAG MODULE’S BOX. DISREGARD THOSE INSTRUCTIONS AND DO NOT RELABEL THE ORIGINAL BOX THAT WILL NOW BE USED FOR RETURNING THE RECALLED AIRBAG.

IMPORTANT

• As the shipper, your center is responsible for proper packaging and documentation completion.

• The person packaging the airbag(s) must have received the Hazardous Material training per 49CFR 172.702. Those training records must be on file at your center.

• The U.S. Department of Transportation (“DOT”) will impose substantial fines and/or penalties on the shipper if the packaging, labeling, or documentation is not properly prepared and the customer’s (center) copy of the OP 900PRP form is not kept on file for a minimum of two (2) years.


2. Packing Instructions a) Confirm box is in acceptable condition by

referring to Packaging Reference Guide on the

other side of this document. If a new box is

needed, follow the New Box Instructions located

below the Package Reference Guide.

b) Place the un-deployed safety device in the

“cradle” of the box insert.

COMPAIGN DOF – 48 STATE FEDEX GROUND SHIPMENT PREPARATION

As the shipper, you are responsible for proper packing and document completion. The person packaging the module must have received hazardous material training per 49CFR

172.702, and the training records must be on file at your dealership. The U.S. Department of Transportation will impose substantial fines and/or penalties on the shipper if the

packaging, labeling, or documentation is not properly prepared and Customer Copy of OP 900PRP form is not kept on file for a minimum of 2 years.

IMPORTANT: Do not deploy the safety device. Return the used module within 1 – 2 business days. The person packing the used safety device must read and follow the provided instructions.

NOTE: Puerto Rico, Islands of Hawaii and Alaska dealers CANNOT follow these shipping instructions. The dealer MUST contact the following Takata USA representative(s) directly for

shipping Instructions:

• For Island of Hawaii and Alaska: Contact Miguel Prigadaa – Tel# 210-250-5078 or Email: [email protected]

• For Puerto Rico: Email Becky Argyropoulos of Crane Worldwide at [email protected]

1. Shipping Documents OP 900PRP Hazardous Materials Certification Form

3. Shipping Documentation Instructions a. Separate the bottom 4 labels (OP 900PRP form), place them in the FedEx Ground

envelope with BMW Warranty Parts Tag, remove the backing and firmly place on the box.

b. Peel off the Box Copy of the OP 900PRP form and firmly apply to the front side of the box.

4. Shipping Documentation Instructions (Cont.)





PACKAGE REFERENCE GUIDE

Is This Package Acceptable?

Hazardous materials packaging “Damage” can be classified into one or more of the following different types. They include:

Damage Type NO

L Labeling Packages with improper labeling are NOT acceptable, particularly, If the labels obscure other required marks and labels.

I Improper Packing

Improper packing is always unacceptable. The packages must be properly packaged to prevent movement in all directions.

O Other Damages

Multiple damages, such as those may affect the integrity of the package. Others are not as severe and may be acceptable. If questionable, repackage the material.

May 2016

BULK SHIPMENT PACKAGE REFERENCE GUIDE

SI B65 14 16 Recall Campaign 16V-071: Driver's Front Air Bag Module E70 E71 E72 E84

Centers with 15 or more of the Air bag modules may now utilize a bulk shipment option. 1 Stacking:

Place the safety device and shrink-wrap them on the pallet. (no more than 60 inches in height).

2 Labeling:

Put the following labels on both sides of the skid:

• Class 9

• UN3268 (Air Bag Modules)*

• OVERPACK USED*

*Can be printed on Letter Size

paper using Microsoft Word

Contact for Pickup:

When the shipment is READY FOR PICKUP, please contact DeAndre Foley by email:

[email protected]

Please include “BMW RETURN” in the subject line and provide the following information: Center name Center address Center telephone Center email

DeAndre Foley will contact you and provide you with the BOL and further instructions.

For any questions and concerns regarding the Recall Airbags, please contact

[email protected]

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