SHYAM S Kokkapally House | East KadungalloorAluva – Cochin | Kerala |+ 91 9895 646 035

shyamkkk@rediffmail.com

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I aspire to excel in my profession and contribute towards the growth of a multifunctional Organization resulting increase in profits of the stakeholders both as an organization and individual__________________________________________________________________________________

HIGHLIGHTS Profile

Extensive knowledge of Life Insurance Processes

Site Acquisition for Telecom Towers

Live Experience of Handling Customer issues

Post Graduate in Business Management (MBA )

Good inter personal skills and ability to work under pressure

Ability to build team environment

Won many awards & Recognitions in extracurricular Activities

A highly experienced Branch Service Officer (BSO) who has demonstrated the ability to lead complex processes, with an impressive track record of more than 8 years of hands-on experience. Proven ability to successfully analyze an organization's critical business requirements, and develops innovative and cost-effective solutions for improving Customer service in Insurance Sector and Worked closely in Site Acquisition for Installing Telecom Tower in Telecom Sector.

Expertise summaryVery good understanding of Insurance Products (Unit Linked Insurance Policies & Traditional Policies )Basic Underwriting ,AML and KYC

Computer SkillsComputer BasicsMicrosoft Office (Word, Excel, Power point,Outlook) Well versed with Internet

Academic qualification

Post graduation in Business Management (MBA) from Berchmans’ Institute Of Management Studies- MG University – Kottayam –Kerala ( 2002 -2005 )

B.com from SB College MG University – Kottayam – Kerala (1998-2001 ) 12th(Commerce) from SD College, Kanjirapally MG University -Kottayam Kerala ( 1998-2001 )

10th from SRV HS Ernakulam – Kerala

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Experience

Reliance Life Insurance Co Ltd (Reliance Capital Ltd)Designation: Branch Service Officer (BSO) Based at Cochin Regional Office - Kerala01.08.2007 onwards

Basic Underwriting: (Life Insurance Polices)Preliminary Scrutiny (verification) of life insurance policy proposals and assessing the Risk of the customers to apply Life Insurance Policies as per KYC, AML and Underwriting guidelines. Policy issuance in branch level within TAT.Arrangements of Medical requirements with Third party associates, Closing of CFRs, Escalating issues with HO for resolvement.

Customer service:Providing prompt and apt resolving to Queries /Complaints/Request (QRC) raised by internal as well as external customers and closing the service calls within TAT at Branch level and escalating to HO for further final resolution.Claims settlement (Death Claims / Maturity / Surrender / Survival Benefits of Life Insurance Policies with in TAT

Customer Retention: Retaining existing as well as new customers and achieving Branch 13th Month Persistency Target.Handling Telecallers (Team Size 3)

Front Level sales:Cross selling of Life insurance policies to walk in customers, lead generation from the existing customers, Month on month Branch sales target achievement

Branch Audit, Risk & Compliance: Ensuring process adherence through periodical audits, Maintaining compliance competency in branch, recording & timely action of legal notices coming to branch

Branch Administration: Updating Branch Assets monthly basis / Custodian of Cash / ChequesBanking of financial instruments on TimeUpdating Key registersVendor payments (Vendor creations) and Managements.

HR : Joining & Exit formalities for New Employees, Training arrangements.Conducting underwriting sessions to newly joined Employees.

PNB Principal Insurance Advisory Company LtdDesignation: Operations Executive – Based at Vijaya Bank – Regional Office Cochin - 2006 – 2007

PNB Principal Insurance Advisory Co Ltd is one of the Leading Broking company in India dealing with Life and Non Life Insurance Policies in association wth Vijaya Bank.

MIS Executive: Coordinating and collecting insurance premium reports from Vijaya Bank Branches in Kerala ,Data Entry in soft ware,Laison with Head office

Achievements

Won Award for Best MIS Coordinator for Kerala (Star of Kerala, conducted in North Kerala) Given by Reliance Life Insurance Co. 2007-2008

Top 5 Ranking as per the KPI parameters in Pan India for the year 2014 - 2015

Personal summary

Personal Details:

Date of Birth : 20.05.1979Marital Status : MarriedLanguages Known : English, Tamil,Hindi MalayalamNationality : IndiaPassport No : K5968435

References

Mrs. Annie T A Mr. Mridul P Regional Operations Manager Branch Service Manager Reliance Life Insurance Reliance Life Insurance Mob: 09322050226 Mob: 09387664370

Shyam Sasidharan