Every Georgian Counts : Understanding Homelessness in Your Community
SHS Sector Network Meeting - Homelessness NSW...Community Participation We have actively been...
Transcript of SHS Sector Network Meeting - Homelessness NSW...Community Participation We have actively been...
SHS Sector Network Meeting
16 May 2018, 9am – 5pm
Session 2: Quality
• Good Practice Awards reports
• Other updates on quality projects
SHS Good Practice Awards for Good Practice in ending homelessness 2018• Thank you to all those who took the time to nominate for the inaugural 2018 SHS
Sector Awards for good practice in ending homelessness. We had 52 nominations, and 370 people requested to vote.
• These Awards are a response to sector calls for greater recognition and opportunities for information sharing about good practice. They provide a rare opportunity to celebrate our achievements and to recognise the exceptional work that sector staff and services have accomplished.
• The Awards process called for sector nominations across seven categories of good practice. All completed nominations were considered for Awards and all SHS staff have been eligible to vote for nominees in a democratic process designed to reflect the make-up of the sector.
• Nominees and Award recipients for each category were acknowledged at the Homelessness NSW Conference dinner, held in Wollongong on 15 March 2018.
Award recipients• 1. Excellence in ending homelessness - adults
• The Boarding House Outreach Project at the Newtown Neighbourhood Centre
• 2. Excellence in ending homelessness - children and families
• Vincentian House at St Vincent de Paul Society NSW
• 3. Excellence in ending homelessness - diverse groups
• Inner City Service for Women with Complex needs partnership between B Miles Women's Foundation, Community Restorative Centre and Detour House Inc.
• 4. Excellence in ending homelessness - young people
• Broken Hill Young People’s Homelessness and Housing Support Service at Mission Australia
• 5. Leading practitioner award
• Lara Samway from Community Restorative Centre
• 6. Lifetime achievement award
• Feda Rifai from the Muslim Women Association
• Laurie Maher from Coast Shelter
• 7. Consumer achievement award
• Talie Star
Excellence in ending homelessness – adults award recipient• Liz Yeo, CEO, Newtown Neighbourhood Centre
Boarding House Outreach Service
Our Vision
Our Purpose
Our Values
A just community which includes and acts
To work with the community to fulfil its potential
Justice, inclusion, action and fun
Why the nomination…
To recognise the great efforts of the team in their challenging day to day work, as well as the initiatives above and beyond core funded work:
• A focus on outcomes
• Partnerships and initiatives to influence the broader Boarding House sector
• An action plan to improve quality standards
A focus on outcomes using RBA
Questions18 months
data
Were you treated with respect? 96%
Was the service helpful? 87%
Has your housing situation improved? 68%
Has your emotional well being improved? 49%
Has your financial situation improved? 35%
Do you have increased confidence to take on future challenges? 77%
Do you feel more connected to your community? 51%
Housing security improved? 62%
Partnerships and Initiatives to influence the wider Boarding House sector
Action plan to meet SHS quality standards
Peoples human rights
and basic needs are
met
People have appropriate affordable
places to live
Newtown has a vibrant social and
cultural life which reflects
its diversity
The community is
pro-active and creating social change
Our community is
safe, connected,
inclusive and respectful
A strong connection to the broader goals of NNC
A fantastic (and fun) team!
I have met and worked with this team over many years … The striking thing about this team is how they make the most complex issues seem rather simple – the issues are not simple but the team exude confidence and that “can do” attitude.In my experience the team are passionately committed to the best possible outcomes for Boarding House residents and they go above and beyond to try and achieve those. - Paul Clenaghan, Community and Partnerships Manager for Sydney LHD
Excellence in ending homelessness – diverse groups award recipient• Kate Timmins, CEO, B Miles Women’s Foundation
Inner City Service for Women with Complex Needs Good Practice Award 2018
Specialisation in the Homelessness Sector
▪ Important to have a mix of service responses across the SHS sector
▪ Generalist and specialist services provide different responses to different cohorts
▪ Generalist services provide access to a wide variety of needs
▪ Specialist agencies concentrate on providing expertise and skill to a particular cohort
▪ We advocate for a mix of generalist and specialist responses across the sector
Impact of GHSH on Specialisation
▪ GHSH initially saw a loss of specialisation for women’s services in the inner city
▪ No specific tenders for women impacted by:
Mental ill health
Criminal justice system
Recovering from substance dependency
Adult survivors of childhood sexual assault
▪ No ATSI specialisation
▪ Advocacy saw community and cross sector support for specialisation
▪ Minister worked closely with women’s services to see specialisation restored
Inner City Service for Women with Complex Needs
This consortium of specialist women’s services is focussed on providing a range of service responses to women who are exiting:
▪ Mental health inpatient units
▪ Custodial settings
▪ Detox clinics
Geographical Coverage
We provide support to women across these LGA’s
Ashfield Randwick
Botany Bay Sydney
Leichardt Waverley
Marrickville Woollahra
Service Provision
▪ Refuge in Darlinghurst for women exiting mental health inpatient units
▪ Rehabilitation program in Glebe for women recovering from substance dependency
▪ Up to 25 Transitional Housing properties
▪ Outreach Team for women at risk of experiencing homelessness due to mental ill health
▪ Housing first approach for women leaving custodial arrangements
▪ Clinical support program
Specialisation in Mental Health
▪ Strong linkages and partnerships with health sector ▪ Meet with and work with clients prior to exiting inpatient facilities ▪ Discharge planning:- Case conferences- Community Treatment Orders ▪ Referral systems that ensure transfer of essential health information ▪ On-site clinic in the refuge provides linkages to treatment, rehabilitation
and outpatient support▪ Education opportunities for staff ▪ Run our own Clinical Support Program▪ NDIS
Clinical Support Program
▪ Experienced significant challenges (within some locations) in relation to lack of resourcing in public mental health
▪ Commenced a Clinical Support Program
▪ Clinical psychologists
▪ One on one solutions focussed therapy
▪ Weekly psycho- education groups accessible to women in other SHS agencies
▪ Additional 6 week programs run throughout the year:
Depression/ anxiety and hearing voices
Group Program Topics
▪ DBT
▪ Depression and anxiety
▪ Hearing voices
▪ Dealing with uncertainty
▪ Healthy relationships and self care
▪ Mindfulness
▪ Catching unhelpful thoughts
▪ Skills for Coping with Discomfort and Distress
▪ Additional 6 week programs
Prevention and Early Intervention
▪ Partnerships with Community Housing Providers
▪ Referrals for women at risk of experiencing homelessness
▪ Intervene early to prevent episodes of homelessness
▪ Outreach Team- intervening early to prevent an episode homelessness
▪ Access to clinical support when housing is at risk due to mental ill health
Mindy Sotiri
Women Leaving Custody
Excellence in ending homelessness – young people award recipient• Gina Dellar and Dave Bailey, Mission Australia, Central and Far West
NSW
Broken Hill Young Persons
Homelessness &
Housing Support Service
Broken Hill Young Persons Homelessness & Housing Support Service
The Broken Hill Young People’s Homelessness & Housing Support Service
supports young people aged 12 to 25 who are homeless or at risk or
Homelessness. Aboriginal youth are a key target group of this service.
A key focus of the Service is to support and facilitate young people’s access
to mainstream and/or specialist support services such as mental health
services, family support, financial help, counselling, legal advice, education
and employment opportunities, community participation and family
restoration.
Broken Hill Young Persons
Homelessness & Housing Support Service
Broken Hill Young Person’s Homelessness
& Housing Support Service
Case Management of Young People
Crisis Accommodation & Post Crisis Support
Early Intervention & Prevention
Transitional Accommodation
Support
Access to mainstream and/or specialist support services
including Domestic & Family Violence
Tenancy Awareness & Education Programs
Independent Living Skills Programs
Support with the family mediation & parenting support
Broken Hill Young Persons Homelessness & Housing Support Service
Service Activities
The HHSS Services provide support to clients across the spectrum of needs (low, medium and high) through the following approaches:
• Early intervention and prevention through outreach to sustain existing tenancies identified at risk and those who are inappropriately accommodated.
• Immediate interventions and support to clients at risk of or experiencing homelessness to stabilise current living arrangements or to access safe and appropriate accommodation or housing.
• Post crisis support to help clients resolve any issues that contributed to their homelessness in order to prevent any future episodes.
Outcomes
Outcomes achieved :
• Young people who are at imminent risk of homelessness are identified and supported to remain safely in their existing housing, or to secure stable housing.
• Young people who experience homelessness are rapidly and safely re-housed.
• Young people who are in crisis are provided with safe and secure accommodation and supported to access stable housing and support services.
• Young people who are re-housed after becoming homeless are supported to stay housed.
Broken Hill Young Persons Homelessness & Housing Support Service
Properties
10 Transition Properties
Set up as Nomination of Rights – Properties not listed in our Contract
4 X 1 Bedroom Units 6 X Bed Sits
Broken Hill Young Persons Homelessness & Housing Support Service
Group Based Programs
Our office location provides a physically and emotionally safe environment, where we not only provide case
management, but also provide a range of living skills, evidence based & culturally responsive programs which
include:
• Rent IT Keep IT: Tenancy awareness and survival program to equip participants to obtain and sustain a
rental property particularly those new to the rental market. Completion can act as a rental reference.
• Seasons for Healing: An Aboriginal specific program for children, young people or adults who have
experienced significant change or loss.
• Re-Navigating Anger & Guilty Emotions (RAGE): an anger management program for young people
aged between 11 and 17.
• Lovebites - school-based early intervention program focusing on sexual assault & DFV.
• Crossroads Healthy Relationships: prepares students to lead, and contribute to, healthy, safe and
meaningful lives which promote respect, responsibility, inclusion & social justice for self and others.
• Red Cross Talk Out Loud: a mental health and wellbeing program which teaches young people to
recognise the signs and symptoms of poor mental health and how to seek help.
• Red Cross Save a Mate: an interactive education program which builds the capacity of young people to
prevent, recognise and respond to alcohol and other drug emergencies through a harm reduction
framework
Group Based Programs
• Seasons for Growth: a Youth & Aboriginal specific program for children, young people or adults
who have experienced significant change or loss.
• Managing the Bull - anti-bullying and cyber bullying program targeted at High School Aged students
to build resilience and coping skills.
• Black Dog Mental Health Insight Programs: a presentation to increase mental health literacy,
reduce stigma and promote help seeking for young people.
• Pinnacles to Success Program: An interactive mobile youth adventure program that focuses on
team building, motivation, resilience, self awareness and personal development.
• Bravehearts Project You: an interactive program for high schools, addressing personal safety and
respectful relationships issues for young people. Topics covered include: personal boundaries,
confidentiality, cyber safety, sexting and help seeking.
Broken Hill Young Persons
Homelessness & Housing Support Service
Broken Hill Young Persons Homelessness & Housing Support Service
Networks & Connection
The Program Manager and staff are involved in a vast range of local partnerships,
Integrated Case Management and interagency groups & attend:
• Broken Hill & Willyama High School
Learning Support Meetings
• Domestic and Family Violence
Interagency
• FaCS Weekly Allocation Meetings • Safety Action Meetings
• Child and Family Interagency • Youth and Schools Interagency
• Maari Ma Multidisciplinary Meeting
• Suicide Awareness Network Meeting
• Menindee Integrated Case
Management Meeting
• Headspace Consortium meeting • DIACC and DHIG
• Compass Housing monthly meeting • Community Services Forums
• Community Legal Service Interagency • Community Working Party
Broken Hill Young Persons Homelessness & Housing Support Service
Community Participation
We have actively been involved in Community events throughout the Region
including:
• Homelessness Week
• Youth Week
• NAIDOC Week
• Child Protection Week
• Mental Health Month
• White Ribbon Day
• White Balloon Day
• Domestic & Family Violence Awareness Days
Broken Hill Young Persons Homelessness & Housing Support Service
National Youth Week Event
Mission Australia coordinated the delivery of this year’s local
Youth Week event on Youth homelessness Matters Day in
partnership with local services & in consultation with the
Youth, Services & Schools Interagency. The Family Fun Day
event was held at the local park on the 18th April. Services,
particularly those that have an interest in youth were involved
including Primary Health, Sexual Health, Centacare,
Headspace, YMCA, PCYC, Maari Ma Health, Salvation Army,
Rotary and St John’s. The event was free of cost and
included a BBQ, jumping castle, children’s activities such as
craft, tag football, airbrush tattoo’s and most importantly
information about the local services, activities and supports
that young people and their families are able to access.
Quality-Industry Partnership
Good Practice Database▪ The Industry Partnership has designed a Good Practice Database, which is now publicly available on the Sector Development Project website as a valuable resource for the entire sector.
▪ The database is intended to showcase good practice across the sector and will hopefully be a resource to assist SHS organisations and staff achieve the best outcomes for the people you support.
▪ This is an initiative of the Industry Partnership of the three homelessness peaks - Domestic Violence NSW, Homelessness NSW and Yfoundations.
How to contribute▪ Submissions for the Good Practice Database are made via a Surveymonkey submission form, which is available on the SHS Sector Development Website:
▪ Submissions can be made by the sector on a rolling basis.
▪ The IP will update the database on a monthly basis.
Submission FormThe submission form includes questions regarding key information, such as the objectives, features and outcomes, issues targeted and demographics supported by the program.
Submission Form
The Database▪ The Database will be publicly available on the SHS Sector Development Project website:
The Database is easy to navigate according to the following categories:
▪Program Title
▪SHS provider
▪Approach
▪Support type
▪Client group
▪District
Good Practice Guidelines
• Assertive Outreach to Rough Sleepers
• Domestic and Family Violence Sector
• Working with unaccompanied children aged 12-15 years accessing SHS
Organisational Health Check Tools• These Organisational Health Check resources aim to assist the SHS sector
in their continuous quality improvement. Each set of resources aligns with a SHS Standard for quality.
• No one document or piece of evidence will definitively show that an SHS Standard has been met. Individual organisations need to develop responses to the standards appropriate to their circumstances, clients and staff, and that account for contract requirements.
• Organisational Health Check resources are free to SHS providers, for use on a voluntary and as needed basis. They have been developed by Com Management, in consultation with the Industry Partnership of Homelessness NSW, Domestic Violence NSW and Yfoundations.
Organisational Health Check Tools
Organisational Health Check Tools
Quality Standards Workshops
• Delivered by Donna Bevan
• Workshop #1 June 22, 2018
• Registration for workshop via email invite from 21/5/18