Shree Maya

8/12/2019 Shree Maya

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Prestige Institute of Management and

Research (U.G. Campus), Indore

SESSIO !"#$%#&

Industrial Visit - Hotel Industry

SHREEMAYA GROUP, INDORE

C'ass .COM (*ons), $rdSemester

SUBMITTED TO- SUBMITTED BY-

Group no-16 CA Niranjan Lahoti Rajat Khandelwal (120878)

Rahi !ain (12087") Riha#h Gupta (120880)

Riti$a !ain (120881) % &rerna Rao(120882)

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Executive Summary:-

Itr!"ucti! #

S$reemaya %r!u&' (

O)*ective+'

O)+ervati!'

Ba+ic a" ece++ary e.emet+ /!r 0($!te. i"u+try'' S$!& a" e+ta).i+$met .ice+e' 0

1!!" .ice+e' 0

Re%i+trati!' 02

3!cati! 04

Ive+tmet' 56 Maa%emet S7i..+' 50

8!c.u+i!' 55

8erti/icate O/ 9i+it 5#

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INTRODU8TION

'he hotel indutr i a eeral #illion dollar indutr that*otl depend on the aaila#ilit o+ leiure ti*e anddipoa#le in,o*e A hopitalit unit u,h a a retaurant.hotel ,onit o+ *ultiple /roup u,h a +a,ilit*aintenan,e. dire,t operation (erer. houe$eeper.porter. $it,hen wor$er. #artender. et,). *ana/e*ent.*ar$etin/. and hu*an reour,e

A $!te.i an eta#lih*ent that proide lod/in/ paid on

a hort-ter* #ai otel *a proide additional /uet+a,ilitie u,h a a wi**in/ pool. +itne ,enter.#uine ,enter. ,hild,are. ,on+eren,e +a,ilitie and o,ial+un,tion eri,e

otel roo* are uuall nu*#ered to allow /uet to

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identi+ their roo* %o*e hotel o++er *eal a part o+ aroo* and #oard arran/e*ent 'he hotel indutr i a*ature indutr *ar$ed # intene ,o*petition

B.L. MalviyaA senior Head Manager of Shreemaya Group, Indore

SHREEMAYA GROUP

otel %hree*aa wa eta#lihed in ear 1"7" or *orethan three de,ade the hotel ha #e,o*e a trade*ar$ inhopitalit. a ,lai, eperien,e o+ +ine tate. ,o**itted

hopitalit 3 erene a*#ien,e%hree*aa Group ,o*prie o+ two otel andRetaurant 3 +our 4a$er 3 Co++ee %hop in 5ndore

%hree*aa /roup i in,erel ta$in/ ,are o+ ,lai,eperien,e o+ +ine tate. ualit +ood. ,o*+ort 3,onenien,e with inti*ate and war* hopitalit.pro+eional eri,e and true alue +or *one%hree*aa /roup i a priatel owned otel #uine#ein/ ta$en ,are up # r adanlal Arora on ru$eh Arora and r Rajeh Arora 'hee two *indl#rain and there ,o**itted ta++ i wor$in/ paionatel

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#ehind the #rand i*a/e o+ %hree*aa Group whi,h hae#een #uilt-up oer 9: ear o+ !ourne

'he +$reemaya %r!u&i a #road ,ate/or o+ +ield withinthe eri,e indutr that in,lude retaurant. eent

plannin/. the*e par$ and #a$er

OBE8TI9ES

'he &roje,t on ;iit to otel 5ndutr ena#le u to learn

the #ai, *ana/e*ent te,hni,al $ill and all thene,ear point whi,h *ut #e ta$en erioul 5n orderto open a hotel and run it u,,e+ull.'hi proje,t i er #ene+i,ial a it /ie ,o*plete$nowled/e a#out hotel *ana/e*ent. di++erent /oern*entpoli,ie. pro,edure. li,ene and all other ne,earele*ent whi,h are er i*portant to open and operate

hotel #uine

4ai, o#je,tie-

'o learn +un,tionin/ o+ a hotel

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'o iit to a enior *ana/er or a hotel ad*initrator

and to /et in+or*ation re/ardin/ hotel indutr

'o enure that eer #ai, ele*ent in tartup *ut #e

undertood ,learl # the head *ana/er

'o learn that how e,ellent eri,e i one o+ thehotel indutr pri*ar o#je,tie

'he otel indutr *ut alo proide ualit eri,e

to ati+ ,uto*er

&u#li,l aaila#le ratin/ ,an re+le,t the u,,e o+ a

hopitalit-#aed ,o*pan in *eetin/ it per+or*an,eo#je,tie

OBSER9ATION

%hree*aa Group 5ndore i er *u,h enri,hin/ in /iin/ualit hopitalit to it ,uto*er


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E'AILS"the eplained u that we are o++erin/ a world,la hopitalit to our ,uto*er #ut we are not o++erin/liuor or a #ar +a,ilit in our hotel or an other #ran,h o+hree*aa #e,aue hree*aa /roup i in,erel

,o**itted in proidin/ a ho*el #aed eniron*ent =eappre,iated that %hree*aa Group ha *aintained thea*e de,oru* and alwa the hae proed therei*portan,e in /iin/ the ualit +ood

%hree*aa /roup ,o*prie o+ two otel na*ed aotel %hree*aa Reiden,. A4 road and the e,ond#ran,h otel %hree*aa . RN' *ar/

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'he alo hae +our 4a$er and Co++ee hop at RN'*ar/. A4 road Rajendra na/ar. A4 rod near pre,o*ple. %he$har planet(4o*#a opital road)

otel %hree*aa(RN' *ar/ #ran,h) ,onit o+ >2 welleuipped air-,onditioned roo*. o++erin/ 9 tar a*enitiethat a ditin/uihed #uine traeler or a tourit need 5ti a non*ou to ualit and pro+eional eri,e

'he roo* o+ otel %hree*aa are diided into 9

,ate/orie a ?elue Roo*. Re/al Roo*. Re/al@e,utie roo* All the three ,ate/orie hae %in/le.?ou#le and @tra 0

9 'he otel alo +a,ilitate with ariou #uine eri,eli$e i/h %peed 5nternet. =i-i a,,e. &rinter. LC?proje,tor. Laptop. &eronal ,o*puter. Couriereri,e et,

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: otel %hree*aa Reiden, (A4 road) +a,ilitate with

9> appointed roo* with all the luur and ,o*+ort thata leiure traeler /uet need

>'he roo* are diided into two ,ate/orie na*ed a@e,utie Roo* and %uite Roo* 'he @e,utieroo* are interior with ele/an,e and i*pli,it *ainl+or 4uine ,la traeler %uite roo* +eature a#edroo*. a liin/ roo* and a #athroo*. #ai,all

,ontru,ted +or +a*ilie

6 otel %hree*aa Reiden, alo *a$e aaila#le withinroo* a*enitie li$e =i-i a,,e. &riate @le,troni,%a+e and %a+e ?epoit Lo,$er. Courte a,,e to

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otel li#rar. @pre laundr. 5ronin/ eri,e et,

5nternal ana/e*ent o+ #oth the #ran,he in,lude +ront

o++i,e with > *ajor depart*ent whi,h hae at leat 2head ,oordinator wor$in/ in hi+t o+ 8hr

'he alo hae 9 ,oordinator who loo$ a+ter thereeration. #oo$in/. and all ne,ear update a#outotel to the ,uto*er eparatel +or all the #ran,he

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'he are in,erel ,he,$in/ their ualit and h/iene +or+ood and +or whi,h the hae 2 eparate $it,hen +ore/etarian and non e/etarian

'he head *ana/er told u that a reputated hotel *ut

hae a uiet #i/ tora/e pla,e +or $eepin/ all thene,ear in/redient a+e in a h/ieni, pla,e

5ntead o+ hain/ a #i/ tora/e pla,e the pre+er to #u allthe e/eta#le on the a*e da to $eep the ualit o+ +oodwell


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*ut #e ,oo$ed a,,ordin/ to it and %hree*aa i doin/that

5n %hree*aa eer peron ha /ot a pe,ial di/nit +ro*

the top hierar,h to the lowet

'he are in,erel ,on,erned +or wo*en who are,ontri#utin/ +or %hree*aa 'he do not ,all theiru#ordinate a *ana/er #ut the ,all the* a,oordinator 'heir *ain ai* i to ee$ that eer peronin their or/aniation wor$in/ *ut /et a pe,ial reaon towor$ +or %hree*aa /roup

'he are er *u,h o,iall reponi#le toward theo,iet a the are helpin/ poor ,hildren in /ettin/ +reeedu,ation 'he hae $ept eeral ,ah ,olle,tion #oewhere the are *a$in/ people ,on,erned a#out the poorand need

%hree*aa /roup alo proide +ree pi,$ up +a,ilit +ro*railwa tation. #u tation and airport 'he hae +ree

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+a,ilit +or ,uto*er #ut +or *ore then 2 ,a# the ,har/ea no*inal a*ount

or *ar$etin/ %hree*aa /roup i ao,iated with B*B a radio tation where the proide update +or +li/htand other train update ead *ana/er alo told u that+or re,ruit*ent purpoe the ,onta,t adertier. otherthan that the alo or/anie o,ial ni/ht li$e eeral

*ui, and o,ial eent

%hree*aa /roup alo e*phai on 5ndian ,ulture a itproide a ariet o+ 5ndian dihe and ha /ot pe,ialt inerin/ dihe li$e u/lai and &unja#i

%hree*aa /roup own no +ran,hie and #ran,he

outide 5ndore

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Ba+ic a" Nece++ary E.emet+ /!r H!te.I"u+try

or eta#lihin/ a otel one need to hae eeral

per*iion and li,ene +ro* the tate /oern*ent%hree*aa /roup alo too$ the +ollowin/ li,ene +ro* thetate /oern*ent

%hop and @ta#lih*ent Li,ene

ood Li,ene

Re/itration

Lo,ation

5net*ent

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S$!& a" E+ta).i+$met 3ice+e

@er indutr need to hae a %hop an @ta#lih*entLi,ene under the %hop and @ta#lih*ent A,t 5t i

#ai,all appli,a#le while openin/ a ,o**er,ialeta#lih*ent li$e a otel

'he li,ene re/ulate the ,ondition o+ wor$ ande*plo*ent in hop. ,o**er,ial eta#lih*ent.reidential hotel. retaurant. eatin/ houe. theatre andother pla,e o+ pu#li, entertain*ent and othereta#lih*ent reuire hop and eta#lih*ent li,ene

&roiion in,lude re/ulation o+ eta#lih*ent.e*plo*ent o+ ,hildren. oun/ peron and wo*en. leaeand pa*ent o+ wa/e. health and a+et. et,

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Re%i+trati!

'hi in,lude propert ta and lo,al *uni,ipal tae.#eide thi it alo in,lude land dierion ,erti+i,ate whi,h*ut #e +ul+illed +or no o#je,tion ,erti+i,ate

%tandard tae whi,h in,lude eri,e ta in addition o+

luur tae whi,h i 10'hi tae are +ied +or hotelindutr

A Pr!&erty Tax i a le on propert that the owner ireuired to pa 'he ta i leied # the /oernin/

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authorit o+ the juridi,tion in whi,h the propert i lo,atedDit *a #e paid to a national /oern*ent. a +ederated tate.a ,ountrE/eo/raphi,al re/ion. or a *uni,ipalit

A 3uxury Tax i a ta on luur /ood produ,t not,onidered eential A luur ta *a #e *odeled a+ter aale ta or ;A'. ,har/ed a a per,enta/e on all ite* o+parti,ular ,lae. e,ept that it *ainl a++e,t the wealth#e,aue the wealth are the *ot li$el to #u luurieu,h a epenie ,ar. jewelr. et, 5t *a alo #eapplied onl to pur,hae oer a ,ertain a*ountService Taxi a ta i*poed # Goern*ent o+ 5ndia on

eri,e proided in 5ndia 'he eri,e proider ,olle,tthe ta and pa the a*e to the /oern*ent 51t i,har/ed on all eri,e e,ept the eri,e in the ne/atielit o+ eri,e 'he ,urrent rate i 1296 on /ro alueo+ the eri,e

3!cati!otel %hree*aa and otel %hree*aa reiden,#ai,all are lo,ated otel whi,h will i/ni+i,antl ,utdown on the a*ount o+ ti*e people wate in tra++i, ortrin/ to nai/ate an un+a*iliar pla,e or #uinetraeler. ,entrall-lo,ated hotel will in,reaeprodu,tiit # allowin/ the* *ore ti*e to wor$ and*eet with ,ollea/ue

or a,ationer. a hotel that i lo,ated near *ajorattra,tion *ean le hale and *ore +un an

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hotel will run huttle to and +ro* popular i/hteein/detination. or will proide wal$in/ *ap i+ it i poi#leto /et to pla,e on +oot &eople ae *one # tain/in hotel that are in the ,enter o+ the a,tion &eople

wont hae to wate *one on ,a# +are or pu#li,tranportation

=hile #uildin/ up a hotel the /round +loor i $nown auper #uilt-up area and #elow the /round +loor it i $nowna #uilt-up area

Ive+tmet

5n eer #uine inet*ent i a $e point whi,h *ut #eta$en erioul in order to utilie the opti*u* adanta/e+ro* a ,uto*er or ea*ple. a #uine*an want toopen up a hotel near reidential area then that hotel *uthae an inet*ent whi,h *ut +ul+ill all the luuriouneed liin/ near# that reidential area Li$ewie theinet*ent trate/ *ut not #e a*e +or a tourit potarea

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Maa%emet +7i..+

1u" maa%emet- 5t i a #ai, pro#le* +or eer#uine*an while plannin/ +or u,h a epenie#uine plan li$e hotel indutr 'hi pro#le* not jut+o,ue on la,$ne o+ +und #ut alo +o,ue on theditri#ution o+ +und +or di++erent e/*ent o+ a hotel

Maa%emet i++ue+- 'hi pro#le* ,an #e +a,ed # a#uine*an a a hotel indutr reuire a er e++i,ientti*e *ana/e*ent. proper utiliation o+ *anpower ando*eti*e ine++i,ient ta++ alo ditur# the har*on o+

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een a well euipped hotel

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otel i a tpe o+ eta#lih*ent that a,,o**odateiitor +or a hort ta at a pre,ri#ed tari++

ro* our iit we ,on,luded 3 learned +ollowin/ thin/F

=e learnt the +un,tionin/ o+ hotel 3 retaurant

=e alo iited their $it,hen 3 learnt that the ta$e,are o+ all ne,ear pre,aution while preparin/ualit +ood +or their ,uto*er

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