Should we? Would we? Could we? We did…
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Transcript of Should we? Would we? Could we? We did…
Should we? Would we?Could we? We did…
A Comprehensive Plan for Student Services
Northeast Wisconsin Technical College
Two-year technical college in Green Bay, WIEstablished as a vocational school in 1913Serve approximately 43,000 students annually over
9 counties in Northeast WisconsinCampuses in Green Bay, Marinette & Sturgeon Bay Offer over 70 Associate Degree and Technical
Diploma programs93.5% of our graduates find employment within 6
months of graduation
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A Vision for Change
Referendum – April, 2001Doubled the square footage of the college (approx
1,000,000 sq ft)New Student Center – April, 2004 (113,605 sq ft)Developed a “One-Stop” Student Services modelFollow-up from student satisfaction surveys
indicated a need for more intrusive academic advising
Development of NWTC Academic Advising model 3
Student Services Org Chart
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Dr. Pamela PhillipsVP of Student Services
Diane OrlandoAssistant to VP of Student Services
Sally LanganDirector of Assessment, Enrollment & Retention
Mgmt.
Bridgett GolmanDean of Student
Success
Scott AndersonDirector of Grants,
Accommodations & Support Services
Megan PopkeyStudent Life Coordinator
Mark FranksDean of Enrollment
Services
Call Center C. Lofdahl-Supervisor A. Blasier D. Breitenfeldt 50% N. Flegel K. LaFave E. Posen N. Rasmussen G. Zoglman 50%
Student Records G. Zwicky–Supervisor P. Augustine R. Gille J. Olejniczak (CBC’s) 50% M. Quam L. VanDeLoo (CBC’s) 50% S. VanDenHeuvel 70%
B. WillemsAdministrative Assistant
Degree AuditTransfer Credit
K. Selner
Returning Adults E. Baier NTO 50% E. Baier Dsplcd Hmkr 50% G. Neree WIA M. Schreiner Tutoring
Special Needs C. Dahlman 85% P. Stelzer 9 mo
Grants L. Kozelek 75% S. Schuster
Client ReportingK. Wyckoff
Assessment Center
L. Cochrane 50% S. Janssen M. Phillips
J. GrantAcademic Advising,
Recruitment & Career Services Mgr.
Counseling R. Anderson 75% GB/SB S. Barnick 75% (Spc Needs) J. Clark D. Franks 50% (Spc Needs) D. Goron L. Herold N. Hines M. Saykao (Spc Needs) D. Strebel (Spc Needs)
Advising C. Everitt-GB B. Holbrook J. Hyland A. Michaels-St.Bay Vacancy-GB/Mar C. Soung-GB B. Xee Thao-GB T. Thao B. Vigue-MC 50% A. Wagner-Mar J. Willis-Gen Ed ITS T. Yandila Vacancy-Multiculture
Multicultural Center G. Garcia-Coordinator
Y. Thao–Occ.Tech Coord.
Recruiting E. Gilson J. Taylor J. Weier
Career Center & K-14 Relations
S. Moumblow-Mgr.
Welcome Center G. Zwicky-Supervisor J. Allen 50% J. Anderson 50% J. Ford-Gustafson B. Moua J. Reynders 50%
R. HayesAdministrative
Assistant
Financial Aid Vacancy-Director M. Beckman K. Schubring N. Stuebs LTE C. Westphal
Program Enrollment C. Lemerande-Supervisor K. Cisneroz L. Derenne L. Dunn R. Hansen H. Jordan J. Lallensack J. Marcell A. Meltesen G. Pagel B. Stumpf
Student Employment Services
M. Rusboldt-Mgr. R. Raupp 50% J. Secora 50%
K. O’Brien LTE 10mo B. Schaden 11 mo T. Schommer LTE
Enrollment Services Specialists
J. Coppens K. Hemb
Switchboard F. Burdosh P. Ripley
Asst. DirectorJ. Kauffman
AdvisorS. Bitters
Interpreting Services K. Schumacher-Supervisor Vacant 75% S. Peterson 75%
Career Center Vacancy-Supervisor Vacancy 50%
ESSNon Unit ProfessionalFacultyFaculty Other
Student Centered Mindset
One-Stop EnvironmentCustomer-centeredRedesigned processesGeneralists/SpecialistsTrain front line staff so they can answer 80% of
questionsResolve the situation on-the-spot without sending
the student somewhere else
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Enrollment Services Org Chart
TechnologyElectronic ImagingWeb-based Student Self ServiceTelephone TrackingInstant MessagingDegree Audit
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NWTC Call Center
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Profile of NWTC Program StudentAverage student age of 25
(18-24 is 46% of population)60% female, 40% male9% minority 65% receive financial aid 64% are pursuing associate degrees97% of graduates are employed in WisconsinMedian annual starting salary of $31,092
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Former Student Success Org Chart
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NWTC Academic Advising Model
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Application Inquiry, or Enrollment
Program Ready? Counselor
Advisor
NO
YES
Transition of RolesCounselor Roles
Admission informationTransfer of credit analysisCareer assessment
interpretation Undecided students
exploring programsReferrals for personal or
academic concernsRegistration for undeclared
studentsStudent development
workshops
Advisor RolesProgram informationCredit by exam/life
experienceRegistration for program
studentsGraduation audits Intrusive calls and emails to
assigned studentsContact with academically
at-risk populationMake referrals Student development
workshops
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Current Student Success Org Chart
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Counseling / Advising Statistics 2006-07
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Beginning the Odyssey…• New manager selected April, 2006• First 6 advisors started July, 2006
• Selection criteria
• Training of advising team• Internal professional development focus• NACADA Summer Institutes• The “Matrix”
• Marketing of Advising program • Web presence• Brochure• Faculty in-service & newsletters• Classroom visits and introductory letters
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Implementation…Partnership with Learning
Choose programs to assign to advisors Identify major needs within program areasServing on program advisory committeesParticipation in divisional in-service & faculty team meetings.
Partnership with Enrollment ServicesParticipate in new student orientationsAssign advisors to students in PeopleSoft Send introductory advisor letter to studentsCollaborative effort to monitor student progress toward
graduationUtilization and refinement of degree audit and analysis databaseCalendar access to all Welcome and Call Center staff
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Advising at NWTC12. 5 Advisors phased in over a two year periodAssigned to over 50 of the college’s 70 academic programs with
approximately 6500 studentsVisit regional learning centers 2-3 times per monthMay spend one full day per week in the assigned division Intrusively advise students with at-risk indicatorsAssist with recruitment activities on and off campusHold Student Success developmental workshopsProvide advising presence in the Multicultural CenterE-mail students a minimum of three times per semesterWeekly team meetings and bi-weekly meetings with CounselingFull team trainings and retreats
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Advising Assessment Creation of Mission statementCreation of SyllabusDevelopment and facilitation of student and staff
surveysCollege IT report on program success is in
developmentNACADA Assessment Institute - 2008Future team action plans built upon assessment
needs – needs to be a focal point for division
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Student Survey Results – spring 07
96.4% of students agreed or strongly agreed that their advisor assisted them in appropriate course selection
98.4% of students agreed or strongly agreed that their advisor was genuinely interested in their academic progress
97.3% of students agreed or strongly agreed that their advisor gave them accurate program information
98% of students agreed or strongly agreed that their advisor is a good listener
98% of students agreed or strongly agreed that if they ever had a question about their education they would go to their advisor for assistance
(254 Responses)20
Early returns on AdvisingImproved student service Improved partnerships with Learning and other teamsDefined roles/responsibilities of staffAssigned program expertiseEnergized, creative staffAdministrative support for Advising
Of course, questions still remain…Budget constraints? Community needs?Undeclared student population, other special interestsNational visibility and involvement – NACADA
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Questi
ons?
NWTC Student Center
Northeast Wisconsin Technical College
2740 W. Mason Street, P.O. Box 19042
Green Bay, WI 54307-9042
(800) 422-NWTC
Dr. Pamela Phillips – Vice President of Student Services
Bridgett Golman – Dean of Student Success
Mark Franks – Dean of Enrollment Services
John Grant – Manager of Advising, Recruitment & Career Services