Today more and more organizations are deploying productivity-enhancing solutions like VoIP, mobility and unified communications. But many of these enterprises do not have IT department resources to meet the demands of a smooth migration—including planning, design and implementation of a corporate data network optimized to support these advanced applications.

Leveraging the proven methodology and best practices from ShoreTel Professional Services and our Champion Certified Partners, the Network Services Portfolio provides advanced networking services to help customers ensure their IP networks are designed and configured for optimum performance to support their ShoreTel IP Phone, ShoreTel Mobility or ShoreTel Unified Communications solutions.

This comprehensive portfolio of data networking services includes Network Design Validation, VoIP Readiness Assessment, WLAN VoIP Readiness, Network Delivery and Network Diagnostics.

ShoreTel Network Services Portfolio

SOLUTION BRIEF

Network Service

Network Design Validation

VoIP Readiness Assessment

WLAN VoIP Readiness Assessment

Network Delivery

Network Diagnostics

Description

Provides ShoreTel validation of voice design requirements and data networking best practices for the customer data network to successfully carry VoIP traffic.

Provides active testing to determine if the existing customer data network infrastructure can successfully carry VoIP traffic.

Provides active testing of new or existing Wi-Fi data network coverage to determine if the customer Wi-Fi network meets standard wireless measurement thresholds to successfully carry VoIP traffic.

Provides full or partial discovery, design, install, configure, test and hand-off a new or existing corporate data network infrastructure that can successfully carry VoIP traffic.

ShoreTel Network Services will conduct a Data Network Root Cause Analysis on the customer data network using all necessary tools and resources available. The completed Data Network Root Cause Analysis provides specific and actionable recommendations that can be used by the customer, partner or the ShoreTel Network Delivery offering to resolve the issue.

• Test private WAN connections (e.g. carrier provided MPLS) in multi-site deployment for proper Quality of Service configuration and performance across carrier network.

• Provide comprehensive analysis with recommendations for configuration enhancements as needed.

• Offered as a ShoreTel remote service only.

Exclusions

• Installation services, ShoreTel will not make changes to customer data network.

WLAN VoIP Readiness Assessment – Provides active testing of new or existing Wi-Fi data network coverage to determine if the customer Wi-Fi network meets standard wireless measurement thresholds to successfully carry VoIP traffic. Applicable for new or existing customer site deployments, characteristics and features of the ShoreTel WLAN VoIP Readiness Assessment Service include:

• Covers first 15,000 sq. ft., unlimited APs (access points). Service offering can be scaled to include additional blocks of 15,000 sq. ft. and unlimited APs (access points) as needed.

• Active heat-map testing across Wi-Fi coverage area.

• Provides comprehensive analysis with recommendations for configuration enhancements to the WLAN network as needed.

• Offered as a remote or on-site ShoreTel service.

Exclusions

• Installation services, ShoreTel will not make changes to customer data network.

Overview

Network Design Validation – Provides ShoreTel validation of voice design requirements and data networking best practices for a customer or ShoreTel Champion Certified Partner-designed corporate data network to successfully carry ShoreTel Unified Communications VoIP traffic. Applicable for new or existing customer sites prior to a ShoreTel VoIP deployment, characteristics and features of ShoreTel Network Design Validation include:

• Covers up to 500 phones and/or up to 5 sites. Over 500 phones and/or 5 sites available as custom quote.

• Identify data networking equipment that needs to be replaced, reconfigured or upgraded to support ShoreTel VoIP installation.

• Verify network architecture and/or configurations for proper design and Quality of Service requirements.

• Provides comprehensive analysis with recommendations for configuration and design enhancements as needed.

• Offered as a ShoreTel remote service only.

Exclusions

• Installation services, ShoreTel will not make changes to customer data network.

VoIP Readiness Assessment – Provides active testing to determine if existing customer data network infrastructure can successfully carry VoIP traffic. Applicable for existing customer sites prior to a ShoreTel VoIP deployment, characteristics and features of ShoreTel VoIP Readiness Assessment include:

• Active testing across the data network with simulated VoIP traffic.

Service

Network Design Validation

VoIP Readiness Assessment

WLAN VoIP Readiness Assessment

Network Delivery

Network Diagnostics

On-Site Remote

No Yes

No Yes

Yes Yes

No Yes

Yes Yes

Providing customers with the flexibility of choices, ShoreTel Network Services are offered as remote or on-site and can be bundled with other ShoreTel installation services.

• Travel and expenses not included in on-site option, customer T&E quote required.

Network Delivery – ShoreTel Network Services will partially or fully discover, design, install, configure, test and hand-off a new or existing customer corporate data network infrastructure that can successfully carry VoIP traffic. Applicable for new or existing customer site deployments, characteristics and features of the ShoreTel Network Delivery service include:

• Pricing scales with the number of “primary-use” IP Phones (i.e. handset or softphone) on a per-site basis.

• Actual invoiced primary-use IP Phone count determined at end of deployment.

• Identify data networking equipment that needs to be replaced, reconfigured or upgraded to support ShoreTel VoIP installation.

• Verify network architecture and/or configurations for proper design and Quality of Service requirements.

• Design and deployment of partner provided and ShoreTel approved data network equipment (e.g. L2/L3 switches, router, firewall, MPLS, Internet connectivity, WLAN).

• Configuration for only voice and data VLANs per site.

• Configuration for WLAN VLAN(s) if WLAN controller(s) and APs (access points) are deployed.

• Redundant configurations where applicable.

• Customer specified, short-term port capacity growth above install user base.

• Offered as a remote ShoreTel service.On-site service available with custom quote.

Exclusions

• Any uncommon or special data network configuration for unrelated data applications that require additional configuration above the typical data network infrastructure on the data VLAN.

• Hardware not on the ShoreTel approved data network equipment list.

• Server deployments.

• Post-installation data networking maintenance support.

• Setup of data network monitoring tools such as SNMP, S-Flow, Net-Flow, etc.

• Rack and stack or physical connections of equipment (i.e. remote support only).

• Training.

• ShoreTel purchase/resale of non-ShoreTel equipment and/or shipping.

Network Diagnostics – ShoreTel Network Services will conduct a Data Network Root Cause Analysis on the customer data network using all necessary tools and resources available.

The completed Data Network Root Cause Analysis provides specific and actionable recommendations that can be used by the customer or their partner to resolve the issue.

Applicable for existing customer site deployments, characteristics and features of ShoreTel Network Diagnostics include:

• Active testing across data network with simulated or actual VoIP traffic.

• Identify data networking equipment that needs to be replaced, reconfigured or upgraded to support ShoreTel VoIP installation.

• Verify network architecture and/or configurations for proper design and Quality of Service requirements.

• Test private WAN connections (e.g. carrier provided MPLS) in multi-site environment for proper QoS configuration and performance across the carrier network.

• Provides comprehensive analysis with recommendations for configuration enhancements to resolve identified problems.

• If the problem is identified to be a ShoreTel issue, no charges will be incurred.

• Travel and expenses for one site included. Custom T&E quotes are available for multiple on-site services (i.e. on-site support only).

• Offered as a remote or on-site ShoreTel service.

Exclusions

• Remediation services, ShoreTel will not make changes to customer data network.

Proven service delivery lifecycle

ShoreTel Network Services Portfolio ensures that all companies receive the

technical support they need to optimize, deploy and maintain ShoreTel VoIP, mobility and UC deployments over the entire product lifecycle.

2. Deployment Site Readiness Discovery Design Implementation Cutover &Training

4. Optimization Realize ROI, Peak Efficiency, & Productivity

1. Pre-deployment Consulting Strategic, Operational & Technical Requirements Analysis

3. Operational Management Maintenance, Support, Stability & Business Continuity

Lifecycle Overview

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The ShoreTel Network Services Portfolio Advantage:

• Business Continuity – Confi rm the network is optimally confi gured for support of ShoreTel solutions

• Reduce Deployment – Improve speed and effi ciency of migration

• Quality Assurance – Validate that the network has the capacity to support the planned installation

Ordering information, guidelines, and procedures

SKU

92483

92484

92485

92486

92487

92488

92489

92490

92491

92492

Name

Network Delivery Remote 1-10 Phones

Network Delivery Remote11-25 Phones

Network Delivery Remote26-50 Phones

Network Delivery Remote51-75 Phones

Network Delivery Remote76-100 Phones

Network Delivery Remote101-150 Phones

Network Delivery Remote151-200 Phones

Network Delivery Remote201-300 Phones

Network Delivery Remote301-500 Phones

Network Delivery Remote501-750 Phones

Description

Network design/configure/install, remote. Single site, 1-10 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with APs, as required. Does not include network assessment.

Network design/configure/install, remote. Single site, 11-25 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with APs, as required. Does not include network assessment.

Network design/configure/install, remote. Single site, 26-50 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with APs, as required. Does not include network assessment.

Network design/configure/install, remote. Single site, 51-75 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with APs, as required. Does not include network assessment.

Network design/configure/install, remote. Single site, 76-100 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with APs, as required. Does not include network assessment.

Network design/configure/install, remote. Single site, 101-150 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with APs, as required. Does not include network assessment.

Network design/configure/install, remote. Single site, 151-200 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with APs, as required. Does not include network assessment.

Network design/configure/install, remote. Single site, 201-300 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with APs, as required. Does not include network assessment.

Network design/configure/install, remote. Single site, 301-500 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with APs, as required. Does not include network assessment.

Network design/configure/install, remote. Single site, 501-750 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with APs, as required. Does not include network assessment.

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Copyright © 2013 ShoreTel. All rights reserved. The ShoreTel logo and ShoreTel are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Specifications are subject to change without notice. Part #850-1385-01/09.13

About ShoreTel

ShoreTel is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award winning, all-in-one IP phone system, UC and contact center solution, and its industry leading hosted business phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com

SKU

92493

92494

92495

92496

92497

97141

97142

97143

91072

91057

91058

Name

Network Delivery Remote751-1000 Phones

Network Design Validation, Remote 1-500 Phones

Network Diagnostic Service, Remote

Network Diagnostic Service, On-site

Network Services Custom

WLAN VoIP Readiness Assessment, On-site

WLAN VoIP Readiness Assessment, On-site, Additional Coverage

WLAN VoIP Readiness Assessment, Remote

VoIP Readiness Assessment

VoIP Readiness Assessment, Additional Test Agent, 3-10

VoIP Readiness Assessment, Additional Test Agent, 11 Or More

Name

Network design/configure/install, remote. Single site, 751-1000 phones. Includes at least 1 firewall, 1 core L3 switch, multiple L2 PoE switches, 1 managed services router & 1 WLAN controller with APs, as required. Does not include network assessment.

Remote. Up to 500 phones and 5 sites. Assures network design fully supports ShoreTel voice & video. Includes review of network schema & configurations, written report, and conference call to discuss results.

Remote. Includes isolation & characterization of data network issues, excludes remedia-tion. No charge if behavior is caused by ShoreTel system.

On-site. Includes isolation & characterization of Data Network issues, excludes remedia-tion. No charge if behavior is caused by ShoreTel system.

Non-standard Network Services work. Requires custom quote.

On-site. Up to 15,000 sq. ft. total, unlimited APs. T&E charges not included, additional T&E for multiple sites.

On-site. Up to 15,000 sq. ft. additional coverage for WLAN VoIP readiness assessment, unlimited APs. Must be ordered with SKU 97141. T&E charges not included, additional T&E for multiple sites.

Remote. Up to 15,000 sq. ft. total, unlimited APs. Customer/partner conducts all on-site activity.

Remote. Includes 1-2 test agents and project report.

1 additional test agent for VoIP Readiness Assessment, 3-10 agents total. Must be ordered with SKU 91072.

1 additional test agent for VoIP Readiness Assessment, 11 or more agents total. Must be ordered with SKU 91072 (quantity 1) and SKU 91057 (quantity 8).

Features and benefits for channel partners

ShoreTel Network Services Portfolio offers great value to ShoreTel customers as well as ShoreTel partners.

With these new offerings, ShoreTel partners will benefit from:

• Increased knowledge-sharing of best practices from ShoreTel to partners

• Added revenue and margins

• Increased productivity by freeing up partner resources used to handle escalations

• Customer loyalty

Resources and related documents

ShoreTel AN10326 - Data Network Best Practices for ShoreTel VoIP

http://support.shoretel.com/kb/downloads/AN10326.pdf

More information

For additional information please contact your ShoreTel Champion partner or the Network Services team at netservices@shoretel.com