SHORETEL APPLICATION NOTE - DIDforSale · Page 5 of 21 Special Notes The following are the caveats...

SHORETEL APPLICATION NOTE for DIDforSale SIP Trunking

Date: March 1, 2016

App Note Number: TC-16019

For use with: DIDforSale SIP Trunking

Product: ShoreTel Connect ONSITE

System: ST Connect 21.75.4111.0

ShoreTel. Brilliantly simple business communications. of 21

Contents Contents .......................................................................................................................... 2

Introduction ..................................................................................................................... 3

Network Topology ........................................................................................................... 4

Special Notes .................................................................................................................. 5

Configuration ................................................................................................................... 7

Summary of Tests and Results ..................................................................................... 15

Conclusion .................................................................................................................... 20

Additional Resources .................................................................................................... 21

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ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published software interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality assurance process, nor the overall feature functionality of the Member's solution(s). ShoreTel does not test the Member's solution under load or assess the scalability of the Member's solution. It is the responsibility of the Member to ensure their solution is current with ShoreTel's published interfaces.

The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published software interfaces. This does not imply any support for the Member's solution directly. Customers or reseller partners will need to work directly with the Member to obtain support for their solution.


Introduction This Configuration Guide describes configuration steps for DIDforSale SIP Trunking to ShoreTel Connect Onsite System. DIDforSale

DIDforSale is a subsidiary of Cebod Technologies LLC that has been in VOIP business since 2007. DIDforSale’s SIP Trunking solution, offers business class telephone service that delivers local phone numbers, Tollfree and long distance calling services. With over 13,000 rate centers, we offer the largest coverage in USA, UK and Canada. Our network is optimized to minimize call drops, lags, and echoes allowing us to handle your calls with amazing call clarity. We take pride in providing quality service to our customers With our largest single tier SIP Trunking coverage, businesses can have virtual phone anywhere, and share pool of SIP trunks between multiple locations, resulting in reduction in the monthly billing. For more information please visit www.didforsale.com For Sales Inquiry:

Phone: 800-579-7676 x 1 Email: [email protected] Website: http://www.didforsale.com/contact/sales

Technical Support

Phone: 800-579-7676 x 2 Email: [email protected] Website: http://www.didforsale.com/contact/support

http://www.didforsale.com/

http://www.didforsale.com/contact/sales

http://www.didforsale.com/contact/support


Network Topology

Test Environment

x ShoreTel Connect Onsite Server x ShoreTel Voice Switch x ShoreGear Switch x Analog Fax Machine x ShoreTel 655 IP Phones x ShoreTel 485G IP Phone (SIP Ref) x ShoreTel Virtual Phone Switch x ShoreTel Virtual Trunk Switch x Wireless SIP Phone x ST Connect Contact Center x ShoreTel Collaboration Service Appliance x ShoreTel Connect Client


Special Notes The following are the caveats and limitations of DIDforSale SIP Trunking with ShoreTel Connect Onsite system. At this time, we are unable to provide additional information on a resolution of these limitations, but suggest to periodically refer to the ShoreTel Connect Software Build Notice for updates, which can be found at the following location: http://www.support.shoretel.com SIP Registration

SIP Registration is required between the ShoreTel Connect Onsite PBX and DIDforSale SIP Trunks.

Fax Support

The Fax support is limited to G711 Passthrough with ShoreTel Voice and Virtual switches. The support for T38 will be added in a later release.

Switch Support

The following switch types are supported with DIDforSale SIP Trunking x Virtual Trunk Switch x ShoreTel Voice Switch

Additionally, this Application Note assumes the setup, configuration and licensing of the Virtual/Physical Switches has already been completed. If you require additional information, please refer to the ShoreTel Connect Onsite Planning and Installation guide at the following location.

ShoreTel Connect Onsite Planning and Installation Guide

http://www.support.shoretel.com/

https://support.shoretel.com/kb/view.php?id=kA91A0000008OfJSAU



SIP Trunk Media Proxy

“SIP Media Proxy” is required to provide the feature parity of PRI Trunks with SIP Trunks. This includes the features like Office Anywhere, Simultaneous Ringing, 3-way Mesh Conferencing, Call Recording, Silent monitoring, Barge-In, Whisper Page etc. “SIP Media Proxy” is enabled by default on ShoreTel Virtual Trunk switches, but needs to be assigned manually on the new ShoreTel Voice Switches as well as for legacy half-width ShoreGear Switches. For further information on the “SIP Media Proxy”, please refer to Chapter 19 of the ShoreTel Connect Onsite System Administration Guide.

ShoreTel Unsupported Features and Limitations

The following section contains some of the features and limitations with ShoreTel SIP Trunks: x Fax redirect not supported via SIP Trunks using G.711 (though Direct Inward Dialing (DID)

to fax endpoint is supported) x ShoreTel supports Music On Hold (MOH) over SIP trunks. The maximum number of music

on hold (MOH) streams that a SIP-enabled switch can support varies with the switch model. The range of such streams across all the voice switch models is 14–60. Limitation: MOH source needs be on SIP trunk switch.

x ShoreTel supports the Service Appliance (SA-100) conferencing / IM system from Release 12. SIP trunk calls from / to the SA-100 is supported. The SA-100 accepts access codes in DTMF RFC2833 only.

x 4 to 6 party conferences, when a SIP trunk is involved, utilize Make Me conference ports. x Silent Monitoring, Barge-In, Silent Coach, Park/Unpark , Call recording features are

supported on a SIP trunk call only if SIP trunk is configured with SIP profile supporting media hairpinning and the trunk is on a half-width switch.

x Silence detection on trunk-to-trunk transfers is not supported, it requires a physical trunk. x The ShoreTel system does not initiate calls with a 30ms payload; all calls are initiated with a

20ms payload. NOTE: There may be other feature limitations when using SIP Trunks. Please refer to Chapter 19 of

the ShoreTel Connect Onsite System Administration Guide for more information.


Configuration This section describes the detailed steps for ShoreTel system configuration to support DIDforSale SIP Trunking. Codec Configuration

This section describes the codec configuration required on the ShoreTel system to work with DIDforSale SIP Trunking. DIDforSale SIP Trunking uses the default Codec list “High Bandwidth Codec” for Intra-Site and “Low Bandwidth Codec” for Inter-Site calls. No modifications are required in this section.

Site Configuration

This section describes the Site configuration required on the ShoreTel system to work with DIDforSale SIP Trunking. 1. Navigate to System > Sites 2. Set Name: Headquarters 3. Set Local Area Code: 408 is used in this example 4. Intra-Site Calls: The default codec list “High Bandwidth Codecs” is selected from the drop down menu 5. Inter-Site Calls: The default codec list “Low Bandwidth Codecs” is selected from the drop down menu 6. Fax and Modem Calls: The default Codec List, Fax Codecs – High Bandwidth Passthrough, is selected from the drop down menu. 7. Leave all other fields as default 8. Click SAVE


Call Control Configuration

This section describes the Call Control configuration required on the ShoreTel system to work with DIDforSale SIP Trunking. 1. Navigate to Features > Call Control > Options 2. Set DTMF/RFC-2833 payload type: 101 3. Leave all other fields as default 4. Click SAVE


SIP Trunk Profile

This section describes the SIP Profile configuration required on the ShoreTel system to work with DIDforSale SIP Trunking. DIDforSale SIP Trunking requires custom SIP profile parameters to work properly with ShoreTel system. To create the custom SIP profile list, follow the steps listed below: 1. Navigate to Trunks > SIP Profiles

2. Check Default ITSP under NAME

3. Click COPY


1. Set Name: Change from Default ITSP to DIDforSale

2. Set Custom Parameters: Enter the following custom parameters

x Register=1

x RegisterUser=UserID

3. Leave all other fields as default

4. Click SAVE

Trunk Group Configuration

This section describes the procedure to create SIP Trunk Group for DIDforSale SIP Trunking.

1. Navigate to Trunks > Trunk Groups > Trunk Groups

2. Click NEW

3. Set Name: SIP Trunk Group

4. Set Trunk Type: SIP

5. Set Profile: The SIP Profile DIDforSale is selected from drop down menu.

6. Set Digest Authentication: “Outbound-Only” is selected from the drop down menu.

7. Set Username: Enter the username provided by your DIDforSale Representative

8. Set Password: Enter the password provided by your DIDforSale Representative

9. Leave other fields as default.


10. Go to the INBOUND tab

11. Set Number of Digits from CO: 11 was used in this validation

12. Leave other fields as default.


13. Select the OUTBOUND tab

14. Outgoing: Checked

15. Set Access Code: 9 is used in this example

16. Set Local Area Code: 408 is used in this example

17. Set Billing Telephone Number: Pilot number will be provided by your DIDforSale Account Representative and must be kept confidential

18. Leave all other fields as default

19. Click SAVE

Individual Trunks

This following procedure outlines the steps required to create SIP Trunks for DIDforSale SIP Trunking. 1. Navigate to Trunks > Trunks

2. Click NEW


3. Set Trunk Group: DIDforSale (SIP)

4. Set Name: DIDforSale is used in this example

5. Set Switch: vTrunk is selected to host the SIP Trunks

6. Set IP Address or FQDN: Enter the IP Address of the DIDforSale SIP Trunks

7. Click SAVE

Trusted IP Ranges

The following procedure outlines the steps required to create Trusted IP Ranges for DIDforSale SIP Trunking. 1. Navigate to System > Trusted IP Ranges

2. Click NEW to create the new Trusted IP Range.


3. Set Name: DIDforSale is used in this example.

4. Set Low IP address: Enter the lower range of DIDforSale Signaling and Media IP Address.

5. Set High IP address: Enter the upper range of DIDforSale Signaling and Media IP Address.

6. Click SAVE


Summary of Tests and Results N/S = Not Supported N/T= Not Tested N/A= Not Applicable

Primary Switch Test Plan (ShoreTel Virtual Trunk Switch)

ID Result Name Description Notes

1.1 PASS Setup and Initialization

Verify successful setup and initialization of the SUT

1.2 PASS Outbound Call (Domestic)

Verify calls outbound placed through the SUT reach the external destination

1.3 PASS Inbound Call (Domestic)

Verify calls received by the SUT are routed to the default trunk group destination

1.4 PASS All Trunks Busy – Inbound Callers

Verify an inbound callers hears busy tone when all channels/trunks are in use

1.5 PASS All Trunks Busy – Outbound Callers

Verify an outbound callers hears busy tone when all channels/trunks are in use

1.6 PASS Incomplete Inbound Calls

Verify proper call progress tones are provided and proper call teardown for incomplete inbound calls

2.1 PASS Codec Negotiation Verify codec negotiation between the SUT and the calling device with each side configured for a different codec

DIDforSale uses G711 as a preferred codec.

2.2 PASS DTMF Transmission – Out of Band/ In Band

Verify transmission of in-band and out-of-band digits per RFC 2833 for various devices connected to the SUT

2.3 PASS Auto Attendant Menu

Verify that inbound calls are properly terminated on the ShoreTel Auto Attendant menu and that you can transfer to the desired extension



2.4 PASS Auto Attendant Menu checking Voicemail mailbox

Verify that inbound calls are properly terminated on the ShoreTel Auto Attendant menu and that you can transfer to the Voicemail Login Extension

3.1 PASS Post Dial Delay Verify that post dial delay is within acceptable limits

4.1 PASS Caller ID Name and Number - Inbound

Verify that Caller ID name and number is received from SIP endpoint device

4.2 PASS Caller ID Name and Number - Outbound

Verify that Caller ID name and number is sent from SIP endpoint device

4.3 PASS Hold from SUT to SIP Reference

Verify successful hold and resume of connected call

4.4 PASS Call Forward - SUT

Verify outbound calls that are being forwarded by the SUT are redirected and connected to the appropriate destination

4.5 PASS Call Forward – External PSTN Number


4.6 PASS Call Transfer – Blind

Verify a call connected from the SUT to the ShoreTel phone can be transferred to an alternate destination

4.7 PASS Call Transfer – Consultative


4.8 PASS Outbound 911 Verify that outbound calls to 911 are routed to the correct PSAP for the calling location and that caller ID information is delivered



4.9 N/S Operator Assisted Verify that 0+ calls are routed to an operator for calling assistance

Operator Assistance services 0+ are not supported by DIDforSale

4.10 PASS Inbound / Outbound call with Blocked Caller ID

Verify that calls with Blocked Caller ID route properly and the answering phone does not display any Caller ID information

4.11 PASS Inbound call to a Hunt Group

Verify that calls route to the proper Hunt Group and are answered by an available hunt group member with audio in both directions using G.729 and G.711 codecs

.

4.12 PASS Inbound call to a Workgroup

Verify that calls route to the proper Workgroup and are answered successfully by an available workgroup agent with audio in both directions using G.729 and G.711 codecs

4.13 PASS Inbound call to DNIS/DID and leave a voice mail message

Verify that inbound calls to a user, via DID/DNIS, routes to the proper user mailbox and a message can be left with proper audio

4.14 PASS Call Forward – “FindMe”

Verify that inbound calls are forwarded to a user’s “FindMe” destination

4.15 CONDITIONALPASS

Inbound / Outbound Fax Calls

Verify that inbound / outbound fax calls complete successfully

Only G711 Passthrough fax is supported.

4.17 PASS Inbound call to Bridged Call Appearance (BCA) Extension

Verify that inbound calls properly presented to all of the phones that have BCA configured and that the call can be answered, placed on-hold and then transferred



4.18 PASS Inbound call to a Group Pickup Extension

Verify that inbound calls properly presented to all of the phones that have Group Pickup configured and that the call can be answered, placed on-hold and then transferred

4.19 PASS Office Anywhere External

Verify that inbound calls are properly presented to the Office Anywhere External PSTN destination

4.20 PASS Simul Ring Verify that inbound calls are properly presented to the desired extension and the “Additional Phones” destinations

4.21 PASS MakeMe Conference

Verify that an inbound call can be conferenced with three (or more) additional parties

4.22 PASS Park / Unpark Verify that an inbound call can be parked and unparked

4.23 PASS Call Recording Verify that external calls can be recorded via the SIP Trunk using ShoreTel Communicator

4.24 PASS Silent Monitor / Barge-In / Whisper Page

Verify that external calls can be silently monitored, barged-in and whisper paged via the SUT

4.25 PASS Long Duration – Inbound

Verify that an inbound call is established for a minimum of 30 minutes

4.26 PASS Long Duration – Outbound

Verify that an outbound call is established for a minimum of 30 minutes

5.1 PASS SIP Registration


Secondary Switch Sanity Test Results (ShoreTel Voice Switch)


1.2 PASS Outbound Call (Domestic)

Verify calls outbound placed through the SUT reach the external destination

1.3 PASS Inbound Call (Domestic)

Verify calls received by the SUT are routed to the default trunk group destination

2.2 PASS DTMF Transmission – Out of Band / In Band

Verify transmission of in-band and out-of-band digits per RFC 2833 for various devices connected to the SUT

4.5 PASS Call Forward – External PSTN Number


4.6 PASS Call Transfer – Blind


4.7 PASS Call Transfer – Consultative


4.12 PASS Inbound call to a Workgroup

Verify that calls route to the proper Workgroup and are answered successfully by an available workgroup agent with audio in both directions using G.729 and G.711 codecs

4.15 CONDITIONAL PASS

Inbound / Outbound Fax calls

Verify that inbound / outbound fax calls complete successfully

Only G711 Passthrough fax is supported.

4.16 PASS ShoreTel Service Appliance Unified Communication System

Verify that inbound calls are properly forwarded to the ShoreTel Service Appliance and it properly accepts the access code and you’re able to participate in the conference bridge



4.21 PASS MakeMe Conference

Verify that an inbound call can be conferenced with three (or more) additional parties

4.23 PASS Call Recording Verify that external calls can be recorded via the SIP Trunk using ShoreTel Communicator

4.24 PASS Silent Monitor / Barge-In / Whisper Page

Verify that external calls can be silently monitored, barged-in and whisper paged via the SUT

4.27 PASS Contact Center Verify that an inbound call can be established directly to the ShoreTel Contact Center, that all prompts are heard and the agent can answer the call

Conclusion DIDforSale SIP Trunking was successfully validated and approved with ShoreTel Connect Onsite release.

World Headquarters +1 (800) 425-9385 Toll Free EMEA APAC 960 Stewart Drive +1 (408) 331-3300 Tel Inspired 8 Temasek Boulevard#41-03 Sunnyvale, CA 94085 +1 (408) 331-3333 Fax Easthampstead Road Suntec Tower 3 USA Bracknell, RG12 1YQ Singapore 038988 shoretel.com +44 (0) 1344 208800 Tel +65 6517 0800 Tel

Copyright © 2015 ShoreTel. All rights reserved. The ShoreTel logo and ShoreTel are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners. Specifications are subject to change without notice.

Additional Resources ShoreTel Connect ONSITE System Administration Guide

ShoreTel Connect ONSITE Planning and Installation Guide

ShoreTel Connect ONSITE Client User Guide

Version Date Contributor Content 1.0 February 2016 J.Rodriguez Original App Note 1.1 March 2016 J.Rodriguez Feedback incorporated

ShoreTel. Brilliantly simple business communications. ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity.

https://support.shoretel.com/kb/view.php?id=kA91A0000008OjVSAU


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SHORETEL APPLICATION NOTE - DIDforSale · Page 5 of 21 Special Notes The following are the caveats...

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