Profile SummaryAn electronics & communication engineer with nearly 2 year of professional experience while being associated with Cognizant Technology Solutions. Working extensively in IT of heterogeneous systems operating in service now development, Testing and implementation; currently working on live Hilton Hotel Group in Accenture Services. A technocrat with strong skills in liaising with other functional heads for technology development to improve and execute plan, consistently tracking development against plan and pursuing strategies for increasing efficiencies and enhancing the Return on investment (Technology Space). Have in-depth knowledge of a number of operating systems & tools like Linux, Unix, Networking Essentials, Windows, Red Hat, SQL, PLSQL, Windows 7, Windows Server 2008, Oracle & DB2, Splunk, Jira, Jmeter, OTSLM, MSP Portal, Quality Control, Service now &New relic. An excellent communicator & team player; possess strong interpersonal & analytical skills with a problem solving approach towards work.

Core Competencies Academic Details B.E (Electronics & Communication Engineering) from Dr. Ambedkar Institute of Technology, Bangalore in 2014 with a CGPA of 7.92/10Pre-University from Presidency Pre-University college (Department of Pre-University Education), Bangalore in 2010 with 65.5%10th from Kendriya Vidyalaya (CBSE Board) in 2008 with 62.4%

Academic AchievementsSuccessfully managed the position of Vice Chair of IEEE Student Branch in Dr. Ambedkar Institute of TechnologyRecognized for participating in National Para Badminton Championship; sponsored by QNET.Completed Certification in Manual and automation testing from Qspiders and also worked on 3 - Live Projects with their team.

Organizational ExperienceCognizant Technology Solutions (12’14-08’16)Designation: Engineer TraineeKey Result Areas:

Managing tickets for various issues like deployment requests, configuration requests and change requests in various environments on different platforms like Service now Coordinating with various teams associated during severity issues and prioritizing work on requests based on the severityExtracting reports based on Ad Hoc requests using SQL DeveloperSupporting and monitoring order flow management processPerforming requirement Gathering & High Level designing

Skill Set

Shobha Kumari SharmaAn ambitious and goal-oriented professional targeting assignments with an organization of repute preferably in Bangalore, Mumbai, Dubai---Total Work experience: 2 years

Role: Test Engineer , Manual Test Engineer , SQL, Agile Methodologies.

shobha834@gmail.com +91-9916865087

Manual Testing Engineer

Service now Application, testing, Implementation and Development Jira, Jmeter, SQL, PLSQL,

White box testing, Black box testing

Sanity testing, Functional testing

Integration Testing, Regression testing.

SDLC, STLC, Models of in SDLCAdhoc Testing, Sanity Testing, AgileUser Acceptance testing,

Assisting in configuration of Service Level Agreement (SLA) as per the requirementsTroubleshooting bugs in Application Support by identifying the exceptions and assisting in on-boarding & off-boarding of devicesPublishing daily dashboard reports, creating Daily/Weekly/Monthly recurring planned maintenance and generating mail & SMS notifications Performing core configuration including administration of forms, lists and other elements & configuring the UI.Performed various testing activity (white box Testing) while Performing the development activity.

Responsibilities:Understanding the Client Requirements and functionality of the system.Prepare and Execution of test cases as per requirement.Involved in preparing the traceability matrix.Preparing Defect Report and assigning the defects to developer.Involved in System and Functional testing.Mapping functional requirements with test cases.Retesting the cases where defect has been raised.

Career Timeline IT SkillsOperating Systems: SQL, PLSQL, Linux, Unix, Networking Essentials, Windows 7, Windows Server 2008 Red Hat,Database Tools: Oracle & DB2Other Tools: Splunk, Jira, Jmeter, OTSLM, MSP Portal, Service now, New relic, BMC Remedy

SQL: Working with DB2 data objects(Tables, Views, Schema’s, Aliases, Indexes, Sequences), Querying Data(retrieving all rows from a table using DATA STUDIO, Retrieving rows using the select statement, Sorting the Results, Aggregating the Information , Joins ), Insert Update and Delete

PLSQL: Basic PLSQL structure, ORACLE SERVER, Advantages, PLSQL Program Constructs, PLSQL Block Declaration (Declare local variables for the PL/SQL block, Assign values to the PL/SQL variables, Input and Output values from the PL/SQL block.

Manual Testing: Error, Faults, Failure testing, Bug Testing, SDLC, STLC, Waterfall Model, Spiral Model, Verification and Validation Model, Prototype, Prototype v- model, Prototype Spiral Model, Agile Model, Collecting Customer Requirement Specification, Software Requirement Specification, Test Plan, Test Cases, Functional Testing, Integration testing, System testing, White box Testing or Unit Testing or Glass box testing, UAT(User Acceptance Testing), Black box testing, Prototype Testing, Customer Review, Path testing, Condition testing, Loop Testing, Error guessing, Preparing traceability matrix, Test Execution Report, Defect tracking report, Preparing Test execution report, Retrospect Meeting, Identifying all possible scenarios, documenting, writing, reviewing test cases, Defect Life Cycle or Bug Life cycle, Platform testing, preparing RFE, Incremental and Non- Incremental Integration testing, Alpha testing, beta testing, Smoke testing, Regression Testing, manual regression testing, Automation regression testing, Sanity testing, Adhoc testing or Monkey testing or Gorilla testing, Exploratory Testing, Usability

Since – 2014 to 2016Cognizant Technology Solutions as Engineer Trainee

2014B.E (ECE) from Dr. Ambedkar Institute of Technology

2010Pre-University from Presidency Pre-University College

200810th from Kendriya Vidyalaya (CBSE Board)

Change Agent

Collaborator

Communicator

Motivator

testing, Compatibility testing, Globalization testing, Internationalization testing and Localization testing, performance testing, Load testing, stress testing, Soak testing.

Agile Methodology: Product backlog, Product owner, Scrum Team, Sprint, User stories, Sprint Backlog, Story points, Velocity, Epic, Scrum masters, Burn down charts, State of Done, Pre- planning meeting, Planning meeting, Agile work flow. Quality Center :Defining Test Requirements, Test case Preparation & Execution , Defect Tracking , Reporting and Analysis, Integration QTP with QC, Exporting test cases from Excel to QC

Personal DetailsDate of Birth: 1st June 1991Languages Known: English, Hindi, Kannada & TelguAddress : #6, C/o Rangaswami Builder’s New Street, Yelahanka Old Town,

Bangalore- 560064

AnnexureProject Name: Credit SussieDuration: 5 monthsTechnology: Service now (Java scripts)Role: Service Now Production Support, Testing and developmentKey Result Areas:

Configured ITIL core processes into ServiceNowAssisted in enhancement of Service catalogPerformed following ServiceNow Implementation: Implemented ITIL Modules Incident, solved problems, assisted in change management and

performed reporting of modules Created and customized events to trigger notifications Reporting & preparing dashboards; configuring existing reports and creating new reports as per

need Cross-functional coordination with r other processes dealing with problem management & change

managementContributed in: Requirement Gathering &High Level Design Jelly Scripting in UI Macros for some complex requirements. ESS website modifications as per the requirement Core Configuration includes administering forms, lists and other elements, configure the UI Implementation/Modification/Restriction done through UI Policies, Business Rules, Client Scripts, UI

Actions, &Graphical Workflow Editor Service Administration by configuring guided procedures, reports, alerts, approval rules, and

social IT Configuration of Service Level Agreement (SLA) as per the requirements Interacting with the client on various forums to discuss the status of the project, clarify any

queries regarding the functionality Controlled system access and data security.

Project Name: Nike Digital Application SupportDuration: 3 MonthsDescription: Nike, the world’s largest Sports Brand has an extensive list of websites.

Nike Digital has three divisions: Nike Ecommerce (that deals with Order Placement and management) Nike Brand (that deals with Advertisement and various Events) Nike+ (that deals with Running apps and other sports accessories)The project deals with various Mobile and Web Applications support

Key Result Areas:

Troubleshooting bugs in Application Support by identifying the exceptions using Putty and SplunkPerformed POC for Keynote Scripting, developed Keynote Scripts (Application & Transaction Perspective) for testing the availability and performance of Nike’s WebsitesExtracted reports based on Ad Hoc requests using SQL DeveloperSupported and monitored order flow management processAssisted in incident management by coordinating with different teams to manage and resolve issues

Highlights:Worked as an Application Support Analyst, ITIS, for Nike Digital, an E-Commerce retail Client based at USALiaised with retail client, onsite and the offshore team to streamline and enhance work processTroubleshooting production issues by checking the logs using Putty and Splunk.Appreciated for coordinating in continuous performance assurance of different Applications and Application ServersSuccessfully automated scripts to ease monitoring work done by the monitoring team & collaborated on the implementation of new features in various tools.Provided Ad Hoc Metric Statistics by extracting data from Oracle SQL Developer

Client: Global Shared Services Centre(GSSC)Duration: 1yearRole: Team MemberTeam Size: 06

Key Result Areas:Spearheaded Configuration Management/CMDB of Multiple customers in Service Now tool for GSSC CustomersPublished daily dashboard reports which gave overview about inflow of tickets, count of resolved tickets in multiple queues and breached tickets corresponding to customers & published SLA breach analysis report to overall GSSC – Offshore and onshore leadsGenerated Avaya reports which keeps track on timelines of Abandon calls, incoming and outgoing calls; generated Mail & SMS notifications for users for different notification trigger conditions as per the User requirementCreated Daily/Weekly/Monthly Recurring planned maintenance tickets using recurring ticket feature in SNOWPerformed overriding of events/alerts on Device/Company/Service/Class level according to the customer requirement to enable/disable the events/alerts using event managementImported bulk of devices using system Import setsAdded Service Contract and Statement of work in SNOWMonitored on-boarding of applications, databases and mapped them to the hosted devicesEnabled & disabled SMS notifications for usersMapped corresponding SOW’s according to the device typeEnsured device reach via ping response and SNMP response from On target Terminal serverIncreased/suppressed the threshold value on Drive level for devices in On Target toolCoordinated with multiple teams for smooth execution of Change related activities

Highlights:Assisted in on-boarding devices with all configuration details in Service Now & enable them for ticketing and on-boarding of device including Windows server, AIX server, Linux server, ESX server, Switches, Routers, Wireless LAN controllers, VC devices & Access pointsExecuting Off-boarding of devices from SNOW as per Process defined for each customer and following up with multiple teams to complete off-boarding procedureCreated & deleted User accounts for users in SNOW, mapped the users to the required Assignment groups and created/deleted locations in SNOW under respective customersExported consolidated list of devices using Reports field and performing customer disconnectSupervised bulk uploads of many fields like OS version, model number & serial number using import sheet in SNOWUpdated Foreign System Identifier for SCOM monitored devices and element manager like SCOM, BEM, NNMI according to the type of monitoringIncreased threshold of event on device level according to the requirement such that ticket is raised upon the threshold value set in SNOW

Academic ProjectSuccessfully designed a line follower robot as part of competition in Robotryt conducted in college by IIT DelhiAppreciated for working on a Robust wearable health monitoring system based on WSN as a

part of my final year project.

Company 2: Accenture- IT Operations Associate(5 - months)Client: Hilton HotelsRole: Team MemberTeam Size: 80 Roles and Responsibilities:

Hilton is the largest hotel group present across all over the world.Worked on Hilton Hotel group Project.Testing, trouble shooting end to end working of application ONQ-Application.Reporting, troubleshooting to the next level the application.Follow up with dependent teams on application and its defects.Working end to end with customer on the review of application and its usage and its defects.Worked on its testing for various web applications like TMTP, GO HILTON, and Identity Management.Reporting the issue in Remedy and also working on Database Management of the application.Checked on helping user to make successful reservation on the application.Worked with Exploratory testing and Monkey testing for all end to end support on the application.Learned on the Network testing of the application.

Understanding the Client Requirements and functionality of the system.Prepare and Execution of test cases as per requirement.Involved in preparing the traceability matrix.Preparing Defect Report and assigning the defects to developer.Involved in System and Functional testing.Mapping functional requirements with test cases.

Retesting the cases where defect has been raised.

Other Live Projects on Manual Testing: 1: Empires & AlliesFeatures of Empires and Allies: 1. DEPLOY THE WEAPONS OF MODERN WAR from tactical nukes and hellfire missiles to orbital strikes.2. BUILD IN THE WAR FACTORY and craft all-new weapons plus epic ion cannons, stealth generators, air-med drone hives, and more....3. BATTLE IN ALLIANCE WARS with up to 100 other players as your alliance fights for control of the globe.JOIN Alliance to fortify defenses and reinforce attacking units.4. DESIGN YOUR PERFECT ARMY from the arsenals of today’s militaries with battle-hardened tanks, spider drones, helicopters, and more.5. DYNAMIC BATTLEFIELDS deliver increasingly difficult scenarios that emulate the unpredictability of warfare.6. SAVE THE WORLD from the GRA, an evil terrorist organization, and defend your territories from other playersDevice Requirements:Android - 4.1 and upCompatibility: Requires iOS 7.0 or later.Compatible with iPhone, iPad, and iPod touch.Top In-App Purchases:Stack of Gold₹ 620Bag of Gold₹ 1,200Brick of Gold₹ 300Crate of Gold₹ 6,200Gold Coins₹ 60Case of Gold₹ 3,100Bonus Pack of Gold₹ 920Starter Pack₹ 300Huge Case₹ 4,600Large Pouch₹ 190Roles & Responsibilities:1. Understanding of the requirements.2. Testing different levels and versions of a game3. Checking performance4. Comparing the game against other games5. Finding the cause of faults and recording them6. Entering each 'bug report' into a quality management system

7. Checking a game's accessibility options8. Checking for spelling mistakes and copyright issues like logos9. Checking the text on packaging and in instruction manuals10. Recommending improvementsSkills required:

1. Excellent gaming skills2. Excellent attention to detail and analytical skills3. Communication skills4. Database and spreadsheet skills

2: Magic BricksMagic bricks, a division of Times Internet Limited, a wholly owned subsidiary of Bennett, Coleman & Co. Ltd (The Times Group) is a website that provides a common platform for property buyers & sellers to locate properties of interest in India, and source information about all property related issues.Magic Bricks, one of the best property apps in India, puts all complex parameters of property search in a simple and intuitive interface. Whether you are looking to buy property or rent it out, Magic Bricks can help you save both time and money.Detailed Descriptions: Whether you want to find flats, houses or any other real estate our app gives you detailed descriptions of the property and the amenities. The app also tells you about key facilities located close to the real estate.Key Features:● Contact the owner/agent by one click. ● Property finder helps you find home from over half a million properties.● Find apartment by number of bedrooms, locality, budget etc.● List up your flats for sale, flats for rent, or any other property sale, property rent among 1.5 million buyers.● Create alerts: For Property Sale, property for rent and other tasks through this property app. An apartment finder that you can trust with your property chores.● Search Flats, commercial real estate by projects, budget, etc.● Real estate app that puts all real estate India on your palm – Lets you message and check responses of listings – all through the app. ● Find out latest property India trends and search flats to get maximum returns ● Check out ongoing real estate projects and use trends to buy property. ● Select listings from brokers/owners or both. ● Search flats app allows you to save listings and revisit them, thereby cutting down a lot of property search time.Magic Bricks allows you to sort the listings which make real estate search easy and efficient. If you want a property on rent without a broker, you can simply deselect broker. Magic Bricks search flat app has everything for you.Major Cities Covered:Magic Bricks covers all major cities in India, property in Mumbai, rental flats in Mumbai, flats for rent in Delhi, flats for rent in Bangalore, flats for rent in Chennai, and numerous other property solutions in cities like Kolkata, Hyderabad etc. Whether it is a Property for sale or for a buy, Magic Bricks has complete real estate solutions for you.Design and simplicity: Magic bricks distinguish various fields differently so that you only spend time on doing what you want. Our system and its effectiveness is unparalleled and that helps you Buy and sell property with ease! The interface is sleek and gets you going with property search on the go.Magic Bricks makes your flat search easier by mapping real estate property effectively. Moreover, you get an advantage of browsing from the highest number of property listings among property search apps. Also, if you are a property owner, you get the advantage of showcasing your flats on rent to millions of users.Roles & Responsibilities:

1. Analyzing the Requirements of the clients.2. Preparing Test Scenarios, test cases.3. Defect Tracking in Excel & JIRA.4. Preparing Suggestion Documents to improve the quality of the web application5. Communication with the Test Lead / Test Manager on the status of the web application testing.6. Conducting Review Meetings within the Team7. Involved in writing of test plans and perform functional, standards and cross-browser compliance

testingOther Types of Web Application testing:

1. Validation testing: testing the different fields used in the website should be validated like Textboxes, dropdowns, radio options, check boxes, Combo box inputs, links etc.

2. Links/URL Testing: Internal links: The link which are pointing to the pages of same websites. This testing make sure that the internal links are properly linked to expected pages of your

websites link like Home page, Contact Us, About Us etc.Email links: Such link need to make sure that the if user clicks on the email link then default email client should open with to address should be pre-filled.Broken links: Broken links are also called as Dead links. Such links are not linked to any of the pages either internal or external pages of the website. Such link generated with the spelling mistakes in the link URL or linked page is removed or no more exists. To check broken link you can use online tools to validate the broken links in the website.

3. Error Message Testing: Error messages are very much helpful to guide users for success and erroneous conditions. While navigating through application if poorly designed error messages will easily misguide the end users. Many of the websites are used different interesting pages when 404 error is displayed.

4. Accessibility: Site Load-time should be reasonable. Site font size and spacing between lines should be easy to read. Internal link is broken then website should be presented with 404 error page or Not Found

page.5. Identity:

The placement of website logo should be at prominently place like right top side of the page.

Proper tagline should be used which clearly states the purpose of the website. Company and Contact Information must be clearly mentioned which helps to identify the

company information.6. Navigation:

Main Navigation should be easy to find, read and use. If more than navigations are used then make sure that user should clearly understand why multiple navigations are used.

Clear & Concise navigation labels should be used in website. Reasonable use of links and button in website so user will not confuse while navigating the

pages. As a common practice the Company Logo should be linked to website Home page. The Site Search facility should be present on the website and make sure that the Site

Search button simple and easy to access like top right of the page.7. Content:

Use of consistent font styles and colors across the website help user to understand that they’re still on your site.

Use of user friendly and meaningful keywords for URLs will help both user and search engines to understand navigation.

8. Compatibility : Check on different browsers and its versions. Check on different Operating systems and its versions. Check on different hardware configurations Check on different network environments (Wi-Fi, LAN). Check on different screen resolutions.