Shipping Alternatives for eBay Sellers in...

10-May-12

Shipping Alternatives for eBay Sellers in Thailand

AGENDA • Quick Recap on eBay Policy related to Shipping

− Effects of Shipping towards Seller’s Reputation & Performance

− Handling Disputes on Shipping

− New eTRS (US Rating) & Shipping Requirement

− Tips & Best Practice

• Introduction to key shipping providers in Thailand

− Thailand Post, DHL/DGM, FedEx, TNT, UPS, Webgistix, Quantium Solutions, Sellsabuy and SME Shipping

• Service Comparison & Summary

• Q&A

Quick Recap on eBay Policy Related to Shipping

eBay Policy on Shipping • Shipping Charge and Shipping Time taken into performance evaluation

• eBay’s survey found that Buyers’ purchases are driven by

− Free Shipping

− Fast Shipping (Short Handling Time + Reasonable Shipping Duration) + Valid Trackabilty

• Listings with excessive Shipping Charge can be demoted in eBay’s Best Match system and may trigger TnS radar!

• Guidelines on Max Shipping Charge for Particular Categories Available on http://pages.ebay.com/help/sell/maximum_shipping.html

http://pages.ebay.com/help/sell/maximum_shipping.html

http://pages.ebay.com/help/sell/maximum_shipping.html

Item Not Received!

Day 1

• An INR case is filed by Buyer

• Seller has 7 days to respond & upload tracking number

• (OR) Seller provides full refund to surrender and eBay closes the case

Another 7 Days

• An INR is escalated by Buyer and eBay make judgment

• If tracking number shows the status as DELIVERED, then Seller wins

• (OR) if tracking number does NOT show the status as DELIVERED, Buyer wins

• CASE CLOSED

Another 45 Days

• Seller has only ONE chance to appeal with valid Proof of Delivery (POD)

• Appeal denied: The tracking number isn’t uploaded during the first 7 days

• Appeal denied: The tracking number doesn’t show a valid POD

• Appeal denied: More than one 1 appeal is raised

• Appeal denied: Refund was made earlier

• Appeal denied: Time Out (later than 45 days after the case is closed)

“But I got the Shipping Proof” For INR case, eBay will only take POD into consideration. POS is invalid.

POS Proof of Shipment

POD Proof of Delivery

* For the item valuing US$ 250 and higher (or local currency equivalent),

recipient’s signature is required. Negative/Neutral can be removed if valid

POD is given and the FB comment is SOLELY about shipping.

New eTRS (US Rating) & Shipping Requirement

Tips for Successful Shipping

• Package Your Item Carefully

• Ship Quickly − Offer 1-day handling. Highly recommended for top-rated sellers

− Offer 3 days or less handling time

− Use business policies option to specify the reason for longer handling. Coming soon!

− Specify your cut-off time.

• Stock up on Supplies

• Automate Print Shipping Labels

• Provide POS and POD

• Generate Repeat Biz

• Save Time & Hassles with Package Pick-Up, Mailing Room service and Insurance

• Check-out New Shipping Services to Diversify the Risk and Enjoy Efficiency

Introduction to Key Shipping Providers in Thailand

Disclaimer: We are not recommending or endorsing their shipping services but merely helping to facilitate the flow of information on the available shipping options.

It is seller responsibility in choosing the best shipping service for their business.

Thailand Post

• Expertise: − Conveniently catering C2C to B2B overseas parcel delivery

− Product variety captures various demands and needs

− Support branches available from CBD to outskirt areas

− Strong brands in Thailand per its long history under State’s ownership

• Delivery Timeline: − SAL : 30 – 60 days

− Small Packet Air (Registered/Unregistered): 14-21 days (to US & UK), 7-14 days (to AU)

− Air Mail (Registered/Unregistered): 14-21 days (to US & UK), 7-14 days (to AU)

− EMS: 7-10 days (to US & UK), 5-7 days (to AU)

• Insurance: Upon request. Insurance is 100 Baht for goods valuing 1000 Baht.

• Return: When goods is caught in customs and sent back or when there’s no recipient. Surcharge may incur.

• Pick-Up Service: Yes, when sellers can build volume and become corporate clients.

• Tracking Service: Yes, available in some countries http://www.thailandpost.co.th/track.php

• Contact of Sales: N/A

• Contact of Customer Service − Tel: 662 831 3131

− Call Center 1545

− Email : [email protected]

www.thailandpost.com



http://www.thailandpost.com/

Thailand Post Delivery Service



Thailand Post Tracking Service



DHL Express and DHL Global Mail

for eBay Webinar

Vikanda V.

Head of Global Mail

Thailand

May 10, 2012



> Tracking service

> Return

> Insurance

> CS Hotline

> Tracking service

> Return

> Insurance

> CS Hotline



Disclaimer: We are not recommending or endorsing their shipping services but merely

helping to facilitate the flow of information on the available shipping options. It is seller

responsibility in choosing the best shipping service for their business.

Disclaimer: We are not recommending or endorsing their shipping services but merely helping

to facilitate the flow of information on the available shipping options. It is seller responsibility in

choosing the best shipping service for their business.

Disclaimer: We are not recommending or endorsing their shipping services but merely

helping to facilitate the flow of information on the available shipping options. It is seller

responsibility in choosing the best shipping service for their business.

Disclaimer: We are not recommending or endorsing their shipping services but

merely helping to facilitate the flow of information on the available shipping

options. It is seller responsibility in choosing the best shipping service for their

business.


to facilitate the flow of information on the available shipping options. It is seller responsibility in


Disclaimer: We are not recommending or endorsing their shipping services but merely helping to

facilitate the flow of information on the available shipping options. It is seller responsibility in


Disclaimer: We are not recommending or endorsing their shipping services but

merely helping to facilitate the flow of information on the available shipping

options. It is seller responsibility in choosing the best shipping service for their

business.

Disclaimer: We are not recommending or endorsing their shipping

services but merely helping to facilitate the flow of information on

the available shipping options. It is seller responsibility in choosing

the best shipping service for their business.


to facilitate the flow of information on the available shipping options. It is seller responsibility

in choosing the best shipping service for their business.

FedEx®Express

• Expertise:

− Fast & Reliable delivery to every US address and to more than 220 countries and territories around the world.

− FedEx uses a global air-and-ground network to speed delivery of time-sensitive shipments.

• Delivery Timeline:

− FedEx International Priority (time-definite, custom-cleared & door-to-door): 1-3 business days

− FedEx International Economy (economical version): 2-4 business days

− FedEx International Priority Freight (time-definite, premium air-freight service): 1-3 business days

− FedEx International Economy Freight (economical version): 2-4 business days

− FedEx International Priority DirectDistribution (delivery bulk to distribute to multiple addresses within a single destination country): 2-4 business days

− AsiaOne: overnight Intra-Asia express transportation

− EuroOne: Speed service to Europe via connection of France customs to pre-customs clearance for Asia-Europe Shipments

• Insurance: Yes, To contact FedEx for details

• Return: Goods are returned to FedEx’s hub before further processing

• Pick-Up Service: Yes as a standard . Seller can schedule a pick-up service online

• Tracking Service http://www.fedex.com/Tracking?cntry_code=th


• Contact of Customer Service

− Hotline: 1782

− Toll free number from outside BKK and vicinity: 1800-236-236

− International/Non-Thai line: (66)2 229 8900

− http://www.fedex.com/th/contact/

http://www.fedex.com/th/



http://www.fedex.com/th/

FedEx Courier & Other Services



FedEx Tracking Service



TNT

• Expertise: − Strong express shipping network: Europe, Intra-Asia and Thailand Domestic

− Strong industry: Semi-conductor, Telecommunication, Automobile, Spare Part, Industrial Part and Life Science

• Delivery Timeline: − America & Europe: 3-5 days

− Asia & Australia: 2-3 days

• Insurance: Provided. Details can be requested from TNT.

• Return: Provided. Details can be requested from TNT.

• Pick-Up Service: Yes (door-to-door (pickup & delivery) and port-to-port)

• Tracking Service http://www.tnt.com/webtracker/tracker.do?navigation=1&respLang=en&respCountry=bw

• Contact of Sales: − Khun Nutt Suwansiriphat (Marketing Executives, Sales & Marketing)

− Tel: 02-257-6119

− Fax: 02-250-8853

− Mobile: 081-1926-4824

− [email protected]

• Contact of Customer Service − Hotline: 1721

− Fax: 02-250-8850

http://www.tnt.com/express/th_th/site/home.html



http://www.tnt.com/express/th_th/site/home.html

TNT Courier & Other Services

• Time & Day Definite Services − Same day: pick up goods within 60 mins after the order − Next working day: 9:00 Express, 10:00 Express, 12:00 Express − Economy Express services: 12:00 Economy Express (on a specified day)

• Time Critical Services • Freight Services • Special Handling Services • Mailing room & Outsourcing services • Storapart & Distribution Services • Industry Expertise

− Healthcare − Hi-tech & Computing − Telecoms & Electronics

− Automotive − Industrial − Textiles & Fashion



TNT Tracking Service



UPS (United Parcel Service Inc.)

• Expertise: − Logistics and distribution; transportation and freight (air, sea, ground, rail); freight forwarding to 195

countries, international trade management and customs brokerage

− Service parts logistics, technical repair and configuration, supply chain design and planning, returns management

− Tracking API is available to integrate to seller’s intranet or enterprise application

• Delivery Timeline: − UPS Worldwide Express Plus ®: 1-3 business days (delivery as early as 8:00 am)

− UPS Worldwide Express ®: 1-3 business days (delivery typically by 10:30 am or 12:00 noon)

− UPS Worldwide Express Saver ®: 1-3 business days (delivery by end of day)

− UPS Worldwide Expedite ®: 3-5 business days (delivery by end of day)

• Insurance: Provided. Details can be requested from UPS.

• Return: Provided. Details can be requested from UPS.

• Pick-Up Service: Yes

• Tracking Service http://www.ups.com/WebTracking/track?loc=en_TH


• Contact of Customer Service − Tel: 02-762-3300

− Email communication Sign-Up: https://wwwapps.ups.com/emailEnrollment/signIn?loc=en_TH

http://www.ups.com/asia/th/engindex.html



UPS Tracking Service



Prepared for eBay Sellers May 2012



Company Background

Quantium Solutions International Pte Ltd, formerly known as G3 Worldwide Aspac Pte

Ltd, was incorporated in 2001 as a joint venture with TNT, Royal Mail and Singapore

Post. The company was 100% acquired by Singapore Post Ltd on 6th May 2009, and

formally launched its new brand name “QUANTIUM SOLUTIONS” on 2nd Nov. 2009.

Quantium Solutions Thailand employ in excess of 250 staff

2001 2009 100%

owned



Product Introduction

Product/

Services

ezyparcels

Priority

ezyparcels

Registered

ezyparcels Standard

Postal Terminology

EMS

Registered Mail

Airmail

Weight (Max.)

Up to 20 kg (Subject to destination country’s

requirement )

Up to 2 kg

Speed (General)

Fast

Moderate

Moderate

Delivery time to

USA/Europe

(Example)

4 – 5 days

6 – 12 days

6 – 12 days

Included Insurance

(No charge)

Up to Max. of THB

3,600 per package

Up to Max. of THB

1,500 per package

NIL

Additional Insurance

available

Up to Max. of THB

120,000 per package for

1.8% of the declared

value

Up to Max. of THB

120,000 per package for

1.8% of the declared

value

Up to Max. of THB

7,200per package for

a fee of THB 230 per

piece



Our Value Proposition

Why eBay sellers should use Quantium Solutions

Highly competitive tariff – Our pricing is significantly reduced across all countries

and weights - immediately we can save on your postage costs!

Shipments track-able from Pickup to delivery on one website

Email notification to either buyer or seller when tracking status changes online

Online generation of CN22, Registered/EMS tracking number and address label –

(tracking number and status available immediately)

Insurance of up to 120,000 baht per shipment

Delivery confirmation to 62 countries

We can provide Fulfillment and warehousing services

Dedicated after sales support with English and Thai Account Manager

ISO Certified 9001

Free pickup service (Bangkok and outskirts) with no minimum and no bank guarantee

(other areas please enquire)

Charges in one gram increments (Ideal for light articles)



Tracking Sample

Track & trace by either tracking no. or

reference no.

Auto notification of updated delivery status by subscribing

to tracking status

Email tracking status to overseas receiver



Thank you

Please contact QS Thailand

02 712 2999 or 09 0669 9710

www.quantiumsolutions.com

www.ezyparcels.com/th

Internet trading (Health Products)

It is faster than I expect, especially during peak season like Christmas and New Year. It is reliable

and professional. It has been greatly appreciated by clients.

I like ezyparcels online platform too. Without it, my staff need to manually stick address labels, PPI

and register mail barcode etc., which takes us substantial time on mail preparation. But now, its bulk

upload function enables us to prepare shipment and print all-in-one posting document up to

hundreds at a time by simply a click of button! It is fantastic.

We can focus on our core competencies while Quantium Solutions will handle the rest for me. It has

been a pleasure working with Quantium Solutions for the past few months and we look forward to a

long relationship with them.

Customer Reference



E-COMMERCE SHIPPING SOLUTIONS

SME SHIPPING



Your Logo

•เกี่ยวกับเรา บริษัท เอสเอ็มอี ชิปปิ้ง จ ากัด ผู้เชี่ยวชาญด้านการขนส่งพัสดุภัณฑ์และ

เอกสารไปทั่วทุกมุมโลก การันตีความไว้วางใจด้วยการจัดส่งพัสดุภัณฑ์ถึงมือผู้รับ

ผ่านบริษัทขนส่งชั้นน าของโลก สามารถติดตามสถานะสินค้าการจัดส่งได้ตลอด 24

ชั่วโมง บริษัทให้บรกิารครอบคลมุการขนสง่สินค้าทุกรูปแบบทั้งทางอากาศ, ทางบก และทาง

ทะเล ในอัตราค่าบริการที่แสนประหยัด ช่วยลดต้นทุนค่าขนส่งให้กับผู้ประกอบการไดก้ว่า 30%

ปัจจุบันเราให้บริการด้านการขนส่งสินค้าไปทั่วโลก โดยได้รับความ

ไว้วางใจจากบริษัท องค์กร ห้างร้าน ชั้นน าของไทยมากกว่า 600 บริษัท นอกจากจะ

ให้บริการขนส่งสินค้าไปยังต่างประเทศในอัตราท่ีประหยัดแล้ว เรายังอัดแน่นไปด้วย

ข้อมูลในเรื่องช่องทางการขนส่งสินค้าไปยังต่างประเทศตามเงื่อนไขท่ีลูกค้าต้องการ

SME SHIPPING COMPANY LIMITED

ขอ้มูลบรษิทั

Disclaimer: We are not recommending or endorsing their shipping services but merely helping to facilitate the flow of

information on the available shipping options. It is seller responsibility in choosing the best shipping service for their

business.

• เอสเอ็มอี ชิปปิ้ง เป็นผู้เช่ียวชาญด้านการขนส่งพัสดุภัณฑ์เพื่อกลุ่มผู้ประกอบการค้าระหว่างประเทศรูปแบบธุรกิจอีคอมเมิร์ซ

• E-Commerce Shipping Solutions คือการรวบรวมโซลูชั่นของบริการการจัดส่งพัสดภุัณฑ์ระหว่างประเทศ เพื่อเสริมศักยภาพให้ผู้ประกอบการในการค้าขายและการแข่งขันกับนานาชาติ ครอบคลุมครบความต้องการของบริการจัดส่งส าหรับผู้ประกอบการค้ารูปแบบอีคอมเมิร์ซระหว่างประเทศ

Expertise E-Commerce Shipping Solutions



business.

SERVICE SME GLOBALMAIL AIRMAIL

SME GLOBALMAIL REGISTERED AIRMAIL

SME GLOBALMAIL AIRPARCEL

SME EXPRESS

TRACKING# NO YES YES YES

Delivery time 6-20 working days

6-20 working days

6-14 working days

5 working days

MAX. WEIGHT 2KG 2KG 20KG NO LIMIT

Insurance NO 40$ USD 40$ USD 100$ USD

SERVICE E-Commerce Shipping Solutions



SERVICE USA/CANADA EUROPE AUSTRALIA

SME GLOBAL MAIL 8 – 14 Working Days

6-12 Working Days

6-10 Working Days

SME EXPRESS Within 5 Working Days

Within 5 Working Days

Within 5 Working Days

Delivery timeline



• SME GLOBAL MAIL

• ประกันภัยพัสดุสูญหาย ในวงเงินมูลคา่ 40 เหรียญสหรัฐ

• SME EXPRESS

• ประกันภัยพัสดุเสียหายและสูญหาย ในวงเงินมูลค่า 100 เหรียญสหรัฐ • หรือท าประกันภัยเพิ่มเติมตามมูลค่าจริงของสินค้า

Insurance



business.

• การน าส่งพัสดุส าหรับบริการ SME GLOBAL MAIL แบบRegistered Airmail หากไม่ผู้รับพัสดุไม่ว่าเหตุผลใดๆ พัสดุจะถูกน าส่งคืนผู้ส่งโดยไม่มีค่าใช้จ่ายใดๆเพิ่มเติม

• การน าส่งพัสดุส าหรับบริการ SME EXPRESS หากต้องการเรียกพัสดุการน าส่งกลับคืนจะมีค่าใช้จ่ายเพิ่มเติม

Return



business.

• รับ-ส่ง พัสดุโดยไม่มีค่าใช้จ่ายโดยเมื่อมียอดใช้ค่าบริการ ตั้งแต่ 6,000 บาทต่อคร้ัง หากยอดค่าบริการต่อครั้งไม่ถึงที่ก าหนด มีค่าบริการรับสินค้าขั้นต่ า 100 บาท

• บริการรับถึงที่ได้ตั้งแต่ 10.00-17.00 น. ตั้งแต่วันจันทร์ – เสาร์ • หมายเลขติดต่อ แจ้งรับงาน 02-457-5588

Pick-up service



business.

• รับ Tracking No. ได้ในวันท าการถัดไป • SME GLOBAL MAIL ลูกค้าสามารถตรวจสอบสถานะได้ทางเว็บไซต์ มีข้อมูล วัน-เวลา ที่พัสดุออกจากศูนย์กระจายสินค้าและสถานะการน าส่งพัสดุถึงมือผู้รับ ในประเทศที่มีระบบข้อมูลไปรษณีย์เช่ือมต่อกับศูนย์กระจายสินค้าที่ต้นทาง

• SME EXPRESS ลูกค้าสามารถตรวจสอบสถานะได้ทางเว็บไซต์ และติดต่อ Call Center ของปลายทางได้ทั่วโลก

Tracking service



business.

• ติดต่อฝ่ายขาย Contact Center: 02-457-5588 Ext.# 1

Contact # of sales



business.

บริษัท เอสเอ็มอี ชิปปิ้ง จ ากัด 46-48 ซอยรัชดาภิเษก 16 ถนนรัชดาภิเษก แขวงวัดท่าพระ เขตบางกอกใหญ่ กรุงเทพ 10600 Contact Center: 02-457-5588 Ext.# 2

E-MAIL: [email protected] Website: www.smeshipping.com Facebook: www.facebook.com/smeshipping.com

Contact # of customer service



business.

SELLSABAY E-Solution for Easy Life



Expertise • Many year experience on eBay listing and order

management

• Warehouse & Shipping Integrations solutions



• Economy International Shipping Asia Zone : 6-8 Biz Days

Western EU Zone : 9-12 Biz Days

USA & North America : 10 – 12 Biz Days

Rest of the World : 14 – 21 Biz Days

• Expedite International Shipping Asia Zone : 2-3 Biz Days

Western EU Zone : 2-4 Biz Days

USA & North America : 3-5 Biz Days

Rest of the World : 4-7 Biz Days



Insurance • Up to $40 for Registered Mail

Pick-up Service • User need to drop the package at “sellsabuy” office

Tracking Service • Send via email and able to automatic upload to eBay

system



Contact • www.sellsabuy.com

• Tel : 02 967-1230



http://www.sellsabuy.com/

Service Comparison & Summary TH Post DHL Express DGM FedEx TNT UPS Webgistix

Quantium

Solutions SME Shipping Sellsabuy

Tracking

capability Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Upfront

Tracking No. Yes Yes Yes Yes Yes Yes No Yes No No

Pick-Up Service Yes Yes Yes Yes Yes Yes Yes Yes Yes No

Mailing Room

Service Yes Yes Yes No Yes No Yes

Return Handling No Yes Yes Yes Yes Yes Yes Yes No No

Insurance Yes Yes Yes Yes Yes Yes Yes Yes Yes

Strength in US Yes Yes Yes Yes

Strength in

UK/Europe Yes Yes Yes Yes Yes

Strength in AU Yes

Strength in Asia Yes Yes Yes

Summary of Contacts

Hotline / Call Center Email Website

TH Post

02 831 3131 , 1545 [email protected] www.thailandpost.com

DHL Express

02 345 5000 www.dhl.co.th

DGM

02 345 5454

Mark: 089 944 4385

Vanida: 083 833 9293

Mark: [email protected]

Vanida: [email protected]

www.dhl.co.th

FedEx

Toll free (outside BKK): 1800-236-236

Hotline: 1782

International line: 02 229 8900

www.fedex.com/th/contact

TNT

Hotline:1721

Fax: 02 250 8850

Nat Suwansiriphat: 02 257 6119, 089 1926 4824

Nat: [email protected] www.tnt.com/express/th_th/side/home.html

UPS

02 762 3300 https://wwwapps.ups.com/emailEnrollment/signIn?oc=e

n_TH

http://www.ups.com/asia/th/engindex.html

Webgistix

084 675 9035 [email protected]

[email protected]

http://www.webgistix.com/home.aspx

Quantium

Solutions

02 712 2999

09 0669 9710

www.quantiumsolutions.com

www.ezyparcels.com/th

SME Shipping

Sales: 02 457 5588 Ext. 1

CS: 02 457 5588 Ext. 2

[email protected] www.smeshipping.com

Sellsabuy

02 967 1230 www.sellsabuy.com

Q&A

Shipping may seem beyond Seller’s control….

……But the choice to understand the nature of your business

and to select what is best for you today and for any other times is definitely Yours!

Shipping Alternatives for eBay Sellers in...

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