Shifting value into high gear
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Transcript of Shifting value into high gear
Shifting Value into high gear!
Mike Edwards Leanintuit
@mikeeedwards http://mikeeedwards.ca
Two telecom companies
1 Courage: Act on your beliefs with pure intention in spite of your fears. 2 Respect: Treat others as you wish to be treated. 3 Integrity: Choose to do what’s right. 4 Accountability: Own your part of any situation and work towards a solution. 5 Servanthood: Embrace the attitude and honor of serving others rather than
being served.
1 We embrace change and initiate opportunity 2 We have a passion for growth 3 We believe in spirited team work 4 We have the courage to innovate
Two Airlines
• Commitment to safety • Positive and passionate in everything we do • Appreciative of our People and Guests • Fun, friendly and caring • Align the interests of our people with the interests of the company • Honest, open and keep our commitments
• Safety First and Last • Make every customer feel valued • Working together • Act with integrity • All employees are valued • Drive for excellence
The company
The workers
The Customer
Maximize Profit Shareholder Value Brand Recognition
Fair value Feel appreciated Feel supported
Good work environment Opportunity
Fair compensation Do great stuff
� Get to know your customer’s values
� Create alignment between team & customer values
� Get the team involved with your customers
� Stop thinking you can wow them with features
Take action!
Mike Edwards Leanintuit
@mikeeedwards
http://mikeeedwards.ca [email protected]
Thanks!
Leadingforchange.ca