Shifting the CalWORKs Welfare-to-Work Service Delivery Paradigm€¦ · “Innovative Model with...

Shifting the CalWORKs Welfare-to-Work Service Delivery Paradigm

“Innovative Model with Amazing Results”San Francisco Human Services Agency

CalWORKs Program

10/7/2016

CW WtW Service Delivery Paradigm 1

Lessons Learned

Next StepsNew Vision


New Paradigm!

Taking a whole-family to a two-generation approach that will serve to strengthen family outcomes and serve parents and children together.

In addition to regulatory changes in CalWORKs, the passage of AB74 in 2013 gave counties ability to deliver additional services to serve CW families to help participants make progress toward their self-sufficiency goals that includes employment.

Housing Support Program HSP

3

CalWORKs in Transition

Expanded Subsidized Employment ESE

Family Stabilization Program FSP

CW WtW Service Delivery Paradigm

Online CalWORKs Assessment Tool OCAT

Significant changes that added layer of complexityUn-engaged, dis-engaged, under-engaged

participantsCrisis as a barrier and its impact to adults, children,

and family as a wholeChildren and parents need for services are differentFamily support must be constant Families are uninformed of servicesStaff were focus on process and handoffAchieve above 50% WPR for entire WtW Caseload

Strategic Shift


https://www.google.com/imgres?imgurl=http://www.hyperlean.eu/wp-content/uploads/2015/11/light-bulb-idea-815690.jpeg&imgrefurl=http://www.hyperlean.eu/?page_id%3D1296&docid=RdqdpMiD0_TCCM&tbnid=9z_4xt-bGwLKYM:&w=350&h=350&bih=934&biw=1920&ved=0ahUKEwjJgajb5qDPAhUOzGMKHUy0A1MQxiAIBSgD&iact=c&ictx=1

Outcome measures: Reports, Dashboards, and Metrics (generated by Analysts for management and line staff)

2-Parent =laser-like focus Technology Assisted activities Staffing Realignment – Social Work Competencies added to the

WTW Case Management. SW Specialist as broker of CW services + comprehensive case management

100% Engagement and full work participation E2Lite WPR strategy that expanded to entire WtW

caseload


Solutions that led to Dramatic Improvements


Coordinated Entry to CalWORKs CEC“Same-day process to access entire CW benefits and services”

Job Match Process – immediate employment model

Tier 0 –first job is looking for a job; short-term; work experience; includes braided services.

Tier 1 – placed at CBO w/supportive environment (CJP/VIP) Tier 2 – independent work placement w/ minimal coaching (ITIP/PST) Tier 3 – subsidized private employers Tier 4 – unsubsidized private employers

Entire WtW caseload engagement: Across the board WPR


A True Jobs Program

1. WPR Analysis: E2Lite, RADEP and WINS

2. CW WtW: Achieving Full Caseload WPR


Reports and Measures

WPR Analysis: E2Lite, RADEP and WINS


Federal WPR (RADEP & WINS) = 66.7% E2Lite Sample (all families) WPR = 56.6%

E2Lite Sample 2-Parent WPR = 61.9%

2-Parent cases = 8% of caseload but 23% of E2Lite sample!

Chart1

FFY 2010

FFY 2011

FFY 2012

FFY 2013

FFY 2014

FFY 2015

FFY 2016 (to April)

Average WPR

Average FFY WPR from 2010 - 2016 (to April)

0.2

0.271

0.327

0.308

0.377

0.544

0.566

Sheet1

FFY 2010FFY 2011FFY 2012FFY 2013FFY 2014FFY 2015FFY 2016 (to April)

20.0%27.1%32.7%30.8%37.7%54.4%56.6%

Sheet1

Average WPR

Average FFY WPR from 2010 - 2016 (to April)

Sheet2

Sheet3


WPR Analysis: E2Lite, RADEP and WINS cont.

90% of the cases that met WPR did so through employment!


WPR Analysis: E2Lite, RADEP and WINS cont.

Biggest Challenges: Exempt, Sanction, and Non-compliance

CW WtW: AchievingFull Caseload WPR



CW WtW: Achieving Full Caseload WPR cont.


Evidence-based Improvements of the New Model

61% of CW clients were still earning wages 18-months after completing the program

Long Term Success for families on the Self-sufficiency Path


18-months after completing the program, 66% of CW clients were off cash aid and 43% were completely off public benefits!


Thank You

Contacts for additional info:∗ [email protected]∗ [email protected]

mailto:[email protected]:[email protected]

Shifting the CalWORKs Welfare-to-Work Service Delivery Paradigm�“Innovative Model with Amazing Results”New Paradigm!CalWORKs in Transition Strategic ShiftSolutions that led to �Dramatic ImprovementsCoordinated Entry to CalWORKs CEC�“Same-day process to access entire CW benefits and services”A True Jobs ProgramReports and MeasuresWPR Analysis: E2Lite, RADEP and WINSWPR Analysis: E2Lite, RADEP and WINS cont.WPR Analysis: E2Lite, RADEP and WINS cont.CW WtW: Achieving�Full Caseload WPRCW WtW: Achieving �Full Caseload WPR cont.Evidence-based Improvements of the New ModelLong Term Success for families on the Self-sufficiency PathThank You

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