SHIFTING ROCKS

Change proposalOct 2013

BIGrocks

Staffing

Relationships

VisitorInformation

Income generation

Systems & processes

FunctionCentre

Community Learning

Sorted

Relationships

Function Centre

Systems & processes

Community Learning

Visitor Information

Generating income

Staffing

• Problems: * One team * Commerce vs community * Strengths based approach * Administration * Finance and Communications

Direct Reports to CEO

CEO

Customer Experience

Manager

Customer Experience

Manager

Administration and Finance

Executive Assistant

Management ClustersC

usto

mer

Exp

erie

nce • Colleen H

• Communications Coordinator

• Deborah• Heritage

Coordinator• JD• Kerry• Larissa• Louise• Mike• Millie• Pippa• Ramon• Sandra• Youth Assistant

Cus

tom

er E

xper

ienc

e •Aroha•Beth•Catherine•Colleen T•Corrine•Dorothy•Grace•Kiri•Linda J•Linda Lake•Maire•Michelle•Monique•Students•Administrative Asst.

Adm

inis

trat

ion • Celle

• Ema• Wendy

Business plans

Children’s Services, Digital services, Educations, Heritage, Library, Youth. Representation: Youth and Education Forum.

Customer service, Events, Exhibitions, Function Centre, Seniors, Visitor Information.

Te Ao Maori. Representation: Seniors Forum.

Overall Management , External relationships.

Representation: Community Wellbeing Executive.

Management Team

CE

O

Customer Experience Manager

Customer Experience Manager

Executive Assistant

One teamJo

Wendy

Collections

Youth

Heritage

Digital

Children

Community Learning

and another

Jo Ema

Customer service

Events

Function Centre

Visitor Information

Exhibitions

Administration

Jo Celle

Administrator

Communications

Grants

OrganisationChart

CE

O

Joan

n

Manager Customer Experience

Wendy

Collections Librarian

LarissaSandra, Aroha 0.25, Millie 0.25,

Beth 0.25

YouthLouise 0.75, Ramon 0.5 - 0.75,

1 FTE vacant

Heritage Coordinator

Vacant 0.5

Digital Services

JD and Mike

Childrens Services

Deborah and Colleen

Kete Content

Pippa 0.25

Community Learning

Kerry

Manager Customer Experience

Ema

Customer Service Lead

Kiri

Michelle 0.6, Millie 0.5, Catherine 0.8, Monique 0.5,

Corrine 0.25, Aroha 0.25, Grace 0.25, plus all students.

AA Lead: Linda J.with Beth 0.5, Monique 0.5

BranchesLinda L 0.25, Corrine 0.5,

Beth 0.25, Aroha 0.25, Grace 0.25, Dorothy 0.25

Events and Exhibitions Lead

Barbara (then Ema)Louise 0.25, Ramon 0.25 - 0.5,

Colleen T 0.25

Volunteers

Ema

Function Centre Coordinator

Maire 0.6

Visitor Information Lead

Colleen T

Grace 0.5, Millie 0.25, Aroha 0.25,Michelle 0.25, Corrine 0.25

plus a 0.5 travel agent (vacant)

Executive Assistant(Finance and Administration)

Celle

Administrative Assistant

0.5 - 1 FTE Vacant

Communications Coordinator 0.5

Vacant

Grant Writer (on contract)

Brian

To One

Ema WendyBrian

From 3 teams

Wendy and Ema

The End

and another beginning