Shifting Governance Patterns in an eCitizen World

a conversation

Content

1. eCitizen as driver for cocreation2. The cocreation Playing Field3. Localisation, the (Governance) Challenges

Awareness

Context

Citizen Participation

Debt & lack of means

Local initiativesComplex issues

Lack of Growth

Wikinomics

Web 3.0

Social issues

Government 2.0

opendata

networks

The Connected eCitizen

expertsourcing

lead users

crowdfundingCrowdsourcing

The word governance derives from the Greek verb κυβερνάω [kubernáo] which means to steer and was used for the first time in a metaphorical sense by Plato. It then passed on to Latin and then on to many languages.

The eCitizen...

…Is Connected!- Direct - Mobility- Broad connections- Giving & taking- Feels the crisis & social issues- Means

- challenging- fun- appraisel- collaboration- social involvement- community connection

- desired functionality- influence- knowledge sharing- reward- competition - other?!

Incentives for the eCitizen

unemployment

Electric Mobility

Issues

Transition towards a sustainable economy...

Resourced based economy

... what is your number 1 issues? Rural Environments

Connect the connective eCitizen via Cocreation…

asset & need

Napoleon... so, nothing new?

Cocreation Playing Field

Three frameworks:•Development Cycle•Level of cocreation•Governance distinctions

Framework 1: Development Cycle1. Information

Customer satisfaction,

suggestions, opinions,

contact page, discussion,

research

0. analog

Contact address,

Complaint, offline, say

evening panel

discussion, focus group

2. Interactive

Customer needs,

virtual suggestion box,

off / online

combination, basic

functionality, driven

individual

3. intergration

Customer creation,

virtual co-creation

platform,

off / online, advanced

features, community

driven

Participation Cocreation

involvement is centralParticipation (procedures)approvalsatisfactionComplaints (absorb)viewlocalRole in public and interestedSometimes goal, some instrument

direct question / problem focusSolution / Idea

initiativeneed

Solutions (requirements)creation

Boundless (outside local boundaries)Expert in the role, and user

instrument

Framework 2: Level of Cocreation

Framework 3: Governance aspectsMentality: stakeholder attitudes

Organization: organizational and process-embedded, and external

Expertise: experience and knowledge network community

Technique: all the technical features and functions

Localisation / Reflection1. What is the status of your Development(0.0 - 3.0)2. Where is the emphasis? Participation or cocreation (scale 0 - 5)

3. What is the main obstacle/issue for cocreation in terms of MOET?

Framing cocreation

- Ideas versus co-creation- Ideas versus solutions- Customers versus other external- Reward / incentive winner vs.- The crowd versus the experts- Technical architecture versus a human question- In front of the innovation process or later in the process- In (on your platform) or outside (in other platforms / Social Media)- Open versus closed- A full-scale project or a small question- Two months versus one year- Stealth vs. full scale PR

Distinctions

›http://www.ideascampaign.ie/›http://www.ideascampaign.ie/wp-content/uploads/2009/02/ideas-campaign-action-plan.pdf›http://twitter.com/ideascampaign/

www.amsterdamopent.nl

What did you learn, listening to this example?

www.appsforamsterdam.nl/

What did you learn, listening to this example?

›www.verbeterdebuurt.nl›http://twitter.com/verbeterdebuurt

9

What is the Governance Question?

1. What I ask?2. Why I ask?3. To whom I ask?4. Which parts my question?5. What incentives are there to answer my question?6. When I ask?7. Where I ask?8. What do I do with the answers to my question?

8 Questions

Development model1. 0.

2. 3.

cocreationcocreation

cocreation cocreation

(Remember?!)The word governance derives from the Greek verb κυβερνάω [kubernáo] which means to steer and was used for the first time in a metaphorical sense by Plato. It then passed on to Latin and then on to many languages.

(What about)Collaborate, Facilitate, Initiate, Wait, Integrate, ...

a Small Government, a Big Society. Society 3.0...

‘Globalisation is Hyper Local’

Localisation: Governance challenge per initiative

Mentality: mentality stakeholdersOrganisation: organisation & processesExpertise: behavior & expertiseTechnology: available technology

What are the Challenges to implement these projects in your Country, your City?

Challenges in terms of

Amsterdam Opent

Apps for Amsterdam

Verbeter de buurt

Mentality

Organisation

Expertise

Technology