Shelter Ambassador Training How to make the best impression on visitors.
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Transcript of Shelter Ambassador Training How to make the best impression on visitors.
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Shelter Ambassador TrainingHow to make the best impression on visitors
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WHAT IS A SHELTER AMBASSADOR?
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SOMEONE WHO IS WILLING TO TELL OTHERS ABOUT THE FRONT STREET ANIMAL SHELTER
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OFFSITE EVENTS
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Making a good impression
What to do What NOT to doWatch your assigned
animal carefully!Engage the community
and tell them about the shelter
Share why you volunteer and why the shelter matters to you
Talk about our mission – “We Save Lives!”
Let visitors know how they can help
Let your animal wander where you can’t see them
Let your animal engage with another animal
Talk about euthanasia – if asked talk about how things have improved
Stand back and not talk to visitors
Not answer questions or answer with “I don’t know”
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THE ELEVATOR SPEECH
How to make a good impression in 30 seconds!
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Four Steps to a good Elevator Speech:Step 1: Opener – Starts the
conversation◦Have I mentioned that I volunteer
at…◦Are you familiar with the Front Street
Shelter…◦Have you heard about…◦Did you know that there are
thousands of homeless pets in Sacramento?
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Four Steps to a good Elevator Speech:Step 2: Mission – Explain what
we do and how we help the community◦Our mission is to Save Lives!◦We focus on saving homeless
animals…◦Our work includes …◦You may have seen us on
TV/newspaper about…
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Four Steps to a good Elevator Speech:Step 3: Personal Involvement –
why do you volunteer here?◦I’ve volunteered here since …◦I enjoy volunteering here because…◦I am proud to volunteer here
because…◦I am really excited about this
project/program…◦The reason why I became involved
was…
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Four Steps to a good Elevator Speech:Step 4: Learn More – How can the
listener learn more about the shelter?◦We have a great website – check it out at
www.sacpetsearch.com...◦ If you’d be interested in learning more, I’d be
happy to tell you…◦We have a fantastic Facebook page – Front
Street Animal Shelter, City of Sacramento◦We are always looking for volunteers to help
with…◦Would you be interested in learning more
about how you can help…◦We have this great event coming up – you’re
invited!
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Time to practice!
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QUESTIONS?