Sheila B. JordanSenior Vice President and Chief Information Officer,

Symantec

Transformation Journey

Sheila JordanChief Information Officer and Senior Vice President

3Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL

Transformation Drivers

Focus on simplification and

reducing complexity for

customers, partners, and

employees.

Over 5 years:

Went from selling enterprise

point solutions to now providing

the world’s leading

cybersecurity platforms for both

consumers and global

enterprises

Shifted business models from

product orientation to

subscription-based

Simplified complex policies,

processes, and technology

Drove cultural change with an

emphasis on diversity

Position the company as the

strongest cyber defense platform

powered by the world’s largest and

most dynamic civilian threat

intelligence network

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Enhancing both the Enterprise and Consumer Businesses

Enterprise Consumer

New! Consumer Digital Safety

Consumer Security

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A view into the IT TransformationNavigating massive change to technology, process, culture, and the customer/partner experience

2

Divestitures

Built Secure Private Cloud (Next Generation

Secure Data Center)

MigratedLegacy Apps

Acquisitions

9

Consolidated

7 ERPsto 1

Built World-ClassTeam

(Insourced IT)

Moved Consumer

Business toPublic Cloud

Delivered a cloud-based

global subscription

platform to sell SaaS

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Introduced a Global Subscription Platform (end-to-end cloud platform selling SaaS)

7 to 1

ERP CONSOLIDATION

400A P P L I C A T I O N S

f r o mM O N T H S

14

Moved Consumerbusiness,

$2.6B, to public cloud

DELETE

DELETE

DELETE!

With business disruption

7KS E R V E R S

D E C O M M I S S I O N E D

&

NO

IT Major Accomplishments

68%

Improvement in service quality

(reduction of P1s and P2s)

60%

Implemented Pune Center of Excellence

Continued development of IT Leadership Team

Reduction in costs

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Enterprise Resource Planning (ERP)

Compliance

& EDI

ASC 606

Renewals &

support

migration

Enterprise

R12

FinancialsConsolidate

Sales onto

single CRM

platform

Modernize

Supply Chain

& CBU Sales

migration

SMB,

Buy/Sell x 5,

EDI for SMB

CBU B2B

& more

renewals

11.5.9

retirement,

Buy – Sell

x3

CBU B2C,

Risk/

ResiliencyCO

MP

LEX

ITY

• Eight major software releases

• Averaged 24 functions per release, from marketing to engineering to finance

• Minimal business disruption

APR 2017 MAY 2017 AUG 2017 NOV 2017 FEB 2018 APR 2018 AUG 2018 NOV 2018

19 11 10 2 5 4 8 4Incidents

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Journey to the CloudSegmented the Applications

Portfolio

• Finalized the Cloud Strategy

• Scored apps for cloud readinesss

• Conducted financial modeling

Established a Cloud Council

• Built a strong partnership with the

business

• Established to drive standards and

consistency in security policies and

processes

Drove Architecture, Migration

and Cost Optimization

• Cloudified apps

• Defined KPI’s, built dashboards to

track and optimize cloud usage

• Migrated 203 applications, deleted 75

apps and closed 7 Colo’s

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Implemented a Service Owner Model

Service Owner

Strategy

Design

Delivery Operations

Stakeholder Management

Measurement

Resources

End-to-end ownership of service experience

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Driving an IT culture that develops people for advancement and growth

Created a formal career development process

IT Leadership team conducts quarterly Operational HR sessions to discuss resources and people movement

Constantly rotate jobs (Director and above)

Offer ongoing training and development in creative ways

Hackathons, Leadership Circles, online learning, and workshops

C R E A T I N G N E W C I O s I N Y E A R S5 5

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Transformation Critical Success Factors

Speed Alignment Strategic Decisions Communication

2Ignore the small stuff

Sheila’s Top 10 Tips & Tricks

8Find athletes and move them around often

6 Walk the halls and listen

3Create a sense of urgency—minutes matter

10Make rapid decisions on critical items and don’t revisit

9Communicate CommunicateCommunicate

1Celebrate successes often

5Mistakes will happen—zero blame

4Build strong relationships with your business partners

7BREAK functional silos and have cross-functional alignment

13Copyright © 2019 Symantec Corporation SYMANTEC CONFIDENTIAL

Thank you!

Sheila_Jordan@symantec.com