SHAWANO COUNTY DCP: 2014 NIATx CHANGE PROJECT Team Members: Olivia Rosenow, Jessica Delzer, Kelly...
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Click icon to add picture SHAWANO COUNTY DCP: 2014 NIATx CHANGE PROJECT Team Members: Olivia Rosenow, Jessica Delzer, Kelly Bueschel, Jennifer Jacobson, Jan Rosenheim, Tracy Van Ert, Sharon Luepke, Joy Artis
Transcript of SHAWANO COUNTY DCP: 2014 NIATx CHANGE PROJECT Team Members: Olivia Rosenow, Jessica Delzer, Kelly...
Click icon to add pictureSHAWANO COUNTY DCP: 2014 NIATx CHANGE PROJECT
Team Members: Olivia Rosenow, Jessica Delzer, Kelly Bueschel, Jennifer Jacobson, Jan Rosenheim, Tracy Van Ert, Sharon Luepke, Joy Artis
The Aim
•Decrease our county readmission rates
•Increase engagement/satisfaction/ retention in services to prevent disengagement and subsequent crisis situations
Surveys/Re-admits
Volume of Surveys Returned Readmission data, comparing consecutive years (5/22-10/4)
2010 2011 2012 2013 2014
0
1
2
3
4
5
6
2013 20140
20
40
60
80
100
120
3
120
Engagement/ Satisfaction/ Retention in Services, Comparing Years (08/13 vs. 08/14)
33.43.84.24.6
5
20132014
Percent of Con-sumers still receiv-
ing services
0
10
20
30
40
50
60
70
80
90
100
20132014
Results
√ Engagement in services increased by 8.2%
√ Satisfaction of services increased by 16.7%
√ Retention Increased by 97%
√ Volume of surveys returned increased from 3 to 120
√ Readmission rates remained low in past two
years
A Path to Continued Success
Adopt project and continue to use survey methods established during this project to collect data
We will analyze survey data to identify program improvement and potential future change projects by program area
