Shaun Pantling Director & General Manager XBS, Xerox Europe November 26th, 2002.
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Transcript of Shaun Pantling Director & General Manager XBS, Xerox Europe November 26th, 2002.
Shaun Pantling
Director & General Manager XBS, Xerox Europe
November 26th, 2002
Agenda
Agenda
Xerox & Xerox Business Services Business issues & outsourcing Our value proposition Customer examples & proven successes Why Xerox Business Services
Xerox Corporation
Dedicated global services business Focus on document & information intensive processes Encompassing all Xerox services (apart from “break-fix”) Global business base of some $4 Billion No 1 in Outsourced Document Services 6000 clients in 60 countries
Over 15,000 employees on Customer Sites
Xerox Corporation Revenue $17.8bn Services, Solutions & Products
Managed Services
Xerox Business Services
We provide value-added managed document services to ourcustomers, helping them achieve competitive advantages,increased shareholder value and profits, faster time to marketand cost efficiency.
XBS World Wide $4.0b revenue 15,000 employees 6,000 outsourced
contracts XBS in 50 countries
XBS Europe $600m revenue 4,100 employees 1,500 outsourced contracts XBS in 21 European
countries
Geographies CustomersEurope, Developing Markets Siemens, British Telecom, Organisation - Middle East, India, Nokia, Cable & Wireless, KPMG,Eurasia, Africa and Latin America. Deutsche Bank, Lloyds TSB, North America Ericsson, EDS, Dept Health,
Merrill Lynch
Why Outsource
Cost control & discipline
Achieve best practice
Improve service quality
Focus on core competencies
Better utilise and leverage new technology
Economies of scale
Enhance capability to develop new products
Access to new skills
Reduce headcount
Outsourcing Market Trends
In the short term, outsourcing continues to grow because companies are focusing on cutting costs during the economic downturn.
In the long term, outsourcing will continue to be attractive proposition because enterprises will value flexible contractual relationships with trusted suppliers.
Outsourcing as a purchase method will account for more than half of the IT Services market in Western Europe by 2005.
73% of Global 1000 companies currently outsource some or all of their next generation information delivery systems.
Business processes, including printing services account for 55% of the outsourcing activity among Global 1000 companies
Gartner, PriceWaterhouseCoopers
Assessment methods to establish future business model
Continuously Benchmark and Measure Performance
• New Business Model
• OperationalExcellence
Future Business Model
New Business Model• Cost Reduction• Productivity Enhancements• Value Creation• Better Content & Document
Management• Reduction of Suppliers
• People• Process• Technology
Current State Assessment
Old Business Model
Implement Change Strategy
People / Culture
Organization Structure
Technology
T R A N S F O R M
Process / PerformanceManagement
Global IT OrganisationCase Study
Document output and office infrastructure costs were not understood and believed to be out of control.
Desire to optimization existing technology investments rather than acquisition of new applications
Office Managed Print Service
10% saving in first year, clear line of sight to potential for 25% savings. No additional financial investment required & no disruption to end users.
THE PROBLEM
THE SOLUTION
THE RESULTS
Xerox Office Services
Siemens (ICM)Case Study
Extend and enable new logistics/supply chain concepts to user manuals Deliver cost savings and worldwide consistency and process quality
Europe wide order management, validation and distribution of user manuals integrated with ERP system.
Shorter lead time and supply chain flexibility Progressive cost savings - reduced cost per manual Xerox as worldwide partner provides consistent process quality.
THE PROBLEM
THE SOLUTION
THE RESULTS
Supply Chain Management for User Manuals
Why Xerox Business Services?
We work to understand clients’ business and work practices
We help leverage existing infrastructure and operations
We understand the combination of people, processes and technology
We deliver innovation from world-class research centres
We focus on providing measurable and tangible results for our clients
6000 clients can not be wrong.