Sharing Best Practice amongst European universities 1 THE ARISTOTLE UNIVERSITY OF THESSALONIKI ISO...

Sharing Best Practice amongst European universities 1

THE ARISTOTLE UNIVERSITY OF THESSALONIKI THE ARISTOTLE UNIVERSITY OF THESSALONIKI THE ARISTOTLE UNIVERSITY OF THESSALONIKI THE ARISTOTLE UNIVERSITY OF THESSALONIKI

ISO 9001:2000 and AUTH Research Committee

Christina Besta, Chief Executive Officer of Research CommitteeChristina Besta, Chief Executive Officer of Research CommitteeNikolas Georgiadis, MNikolas Georgiadis, Manager of quality assuranceanager of quality assurance

Christina Besta, Chief Executive Officer of Research CommitteeChristina Besta, Chief Executive Officer of Research CommitteeNikolas Georgiadis, MNikolas Georgiadis, Manager of quality assuranceanager of quality assurance


THE ARISTOTLE UNIVERSITY OF THESSALONIKITHE ARISTOTLE UNIVERSITY OF THESSALONIKI THE ARISTOTLE UNIVERSITY OF THESSALONIKITHE ARISTOTLE UNIVERSITY OF THESSALONIKI

The largest University in GreeceThe largest University in Greece

60.000 60.000 StudentsStudents 22..400400 Academic staff (teaching – research) Academic staff (teaching – research) 22..100 100 Technical and administrative staffTechnical and administrative staff 4422 Departments into Departments into 1122 FacultiesFaculties


Carries outCarries out 11.500 .500 Research and Technological Research and Technological

Development RTD Projects Development RTD Projects In the scientific areas ofIn the scientific areas of::

environmentenvironmentinformaticsinformaticstelecommunicationstelecommunicationstechnologies for industrytechnologies for industrytransporttransportbiotechnologybiotechnologybiomedicine and healthbiomedicine and healthagriculture, forestry and fisheriesagriculture, forestry and fisherieseducation and languageseducation and languageshistory and archaeologyhistory and archaeologysocial and economic sciencessocial and economic sciences

THE ARISTOTLE UNIVERSITY OF THE ARISTOTLE UNIVERSITY OF THESSALONIKITHESSALONIKI THE ARISTOTLE UNIVERSITY OF THE ARISTOTLE UNIVERSITY OF THESSALONIKITHESSALONIKI


The research fundingThe research fundingThe research fundingThe research funding

Influx of funding 1982-2005Funding of over 465 million euro in the last twenty four years

0

10.000.000

20.000.000

30.000.000

40.000.000

50.000.000

60.000.000

1982

1983

1984

1985

1986

1987

1988

1989

1990

1991

1992

1993

1994

1995

1996

1997

1998

1999

2000

2001

2002

2003

2004

2005

Total National Funding International Funding


The Human PotentialThe Human PotentialThe Human PotentialThe Human Potential

1.340 1.340 out of 2.400 out of 2.400 members of the teaching members of the teaching and research staff and research staff participate in RTD projectsparticipate in RTD projects

12.000 12.000 external co-external co-operators,operators, scientists and scientists and technicians have been technicians have been employed in the last 3 employed in the last 3 yearsyears


What is the Research Committee (RC)? What is the Research Committee (RC)? What is the Research Committee (RC)? What is the Research Committee (RC)?

It is an academic institution It is an academic institution

for the management of for the management of

research and related research and related

activities within the activities within the

UniversityUniversity


The mission of the Research CommitteeThe mission of the Research Committee The mission of the Research CommitteeThe mission of the Research Committee

The Research Committee serves all specific needs of The Research Committee serves all specific needs of

the research activities produced within and by the the research activities produced within and by the

Aristotle University of Thessaloniki, by: Aristotle University of Thessaloniki, by:

Designing and implementing research policies Designing and implementing research policies

Allocating and managing external fundingAllocating and managing external funding

Facilitating synergy between research and teachingFacilitating synergy between research and teaching


A A funded projectfunded project is a well-planned is a well-planned scientific activity, characterized by:scientific activity, characterized by:

a specific discipline a specific discipline a well defined objectivea well defined objective a set timetablea set timetable a certain methodologya certain methodology a cost break downa cost break down an expected resultan expected result

What is a funded project? What is a funded project? What is a funded project? What is a funded project?


Project TypesProject TypesProject TypesProject Types

Research & TechnologicalResearch & Technological

EducationalEducational

TrainingTraining

Consulting and provision of scientific services Consulting and provision of scientific services


The RC Project Management cycle The RC Project Management cycle The RC Project Management cycle The RC Project Management cycle

The stagesThe stages

Project planning - compose the Project planning - compose the proposal – submissionproposal – submission

Evaluation of the proposal - approval Evaluation of the proposal - approval by the funding agency or organization by the funding agency or organization

Implementation of the projectImplementation of the project

Evaluation of the results - suggestions Evaluation of the results - suggestions for their exploitationfor their exploitation


Administrative structureAdministrative structureAdministrative structureAdministrative structure

It is the authority responsible for mapping It is the authority responsible for mapping out the research policy of the University out the research policy of the University as well as other relevant activitiesas well as other relevant activities

a. The Research Committeeb. The Secretariat

It is the authority responsible for the It is the authority responsible for the approval and allocation of the funds for the approval and allocation of the funds for the implementation of the research projectsimplementation of the research projects

It is the authority qualified to draw up It is the authority qualified to draw up the annual financial and scientific the annual financial and scientific planning and reportsplanning and reports

It is the authority in charge to safeguard It is the authority in charge to safeguard the operation and the development of the operation and the development of the special accountthe special account

Supervision of the accounting and Supervision of the accounting and management turnover of the special management turnover of the special accountaccount

Implementation and administrative Implementation and administrative processing of the Research Committee’s processing of the Research Committee’s decisionsdecisions

Suggestions and cooperation on issues Suggestions and cooperation on issues relative to the operation and relative to the operation and development of the special accountdevelopment of the special account

The legal framework for managing research in Greek Universities

(Called “The Special Account of Research Funds”, a.k.a. “Special Account”)


Administrative structureAdministrative structureAdministrative structureAdministrative structure

It is the authority responsible for It is the authority responsible for mapping mapping out the research policyout the research policy of the University of the University as well as other relevant activitiesas well as other relevant activities

a. The Research Committee

b. The Secretariat

It is the authority responsible for It is the authority responsible for the the approval and allocation of the fundsapproval and allocation of the funds for the for the implementation of the research projectsimplementation of the research projects

It is the authority It is the authority qualified to draw up qualified to draw up the annual financial and scientific the annual financial and scientific planning and reportsplanning and reports

It is the authority in charge to It is the authority in charge to assure the assure the right operation and the developmentright operation and the development of of the Special Accountthe Special Account

Supervision of the accounting and Supervision of the accounting and management turnover of the special management turnover of the special accountaccount

Implementation of the Research Implementation of the Research Committee’s decisionsCommittee’s decisions

Proposals Submission relative to the Proposals Submission relative to the operation and development of the operation and development of the Special AccountSpecial Account


Organizational chart of the Secretariat of the Organizational chart of the Secretariat of the Research CommitteeResearch CommitteeOrganizational chart of the Secretariat of the Organizational chart of the Secretariat of the Research CommitteeResearch Committee


The Business PlanThe Business Plan The Business PlanThe Business Plan

Planning the targets Planning the targets

and actions of the next and actions of the next

three years for the three years for the

implementation of the implementation of the

research strategyresearch strategy

VISION

STRATEGY

BUSINESS PLAN


Synthesis and selection of a strategySynthesis and selection of a strategySynthesis and selection of a strategySynthesis and selection of a strategy

Strategy

Strengths (+)

Threats (-)

Weaknesses (-)

Opportunities (+)

Internalenvironment

Externalenvironment


What is the research strategy?What is the research strategy?What is the research strategy?What is the research strategy?

The major strategic objective is The major strategic objective is

ExcellenceExcellence

At the core of the research strategy lies the At the core of the research strategy lies the promotion of Quality of the research promotion of Quality of the research activityactivity


A Strategy for Quality of the RCA Strategy for Quality of the RCA Strategy for Quality of the RCA Strategy for Quality of the RC

The Research Committee The Research Committee succeed to receive the succeed to receive the ISO 9001:2000 Certificate ISO 9001:2000 Certificate in November 2002in November 2002

16 16 research laboratories research laboratories are in the process of are in the process of obtaining an ISO quality obtaining an ISO quality certificatecertificate


The development of the Quality Management The development of the Quality Management

System was based on:System was based on:

1.1. Mapping the current situationMapping the current situation

2.2. Identifying the weaknessesIdentifying the weaknesses

3.3. Establishing the Quality policyEstablishing the Quality policy

4.4. Setting the objective goals of Quality, andSetting the objective goals of Quality, and

5.5. Identifying the processes that rule the Identifying the processes that rule the

operation of the organization and the operation of the organization and the

proper evaluation of these processes. proper evaluation of these processes.

The quality management system in RC The quality management system in RC The quality management system in RC The quality management system in RC


The major ideas behind the Quality Policy of the Research The major ideas behind the Quality Policy of the Research Committee are:Committee are:

The creation of an attraction point for The creation of an attraction point for Funding Funding Agencies Agencies or Institutionsor Institutions

The deployment of new activities in the field of research The deployment of new activities in the field of research and and

exploitation of research resultsexploitation of research results

RC Quality Policy RC Quality Policy RC Quality Policy RC Quality Policy


RC’s Quality Policy implemented at three parallel RC’s Quality Policy implemented at three parallel levelslevels::RC’s Quality Policy implemented at three parallel RC’s Quality Policy implemented at three parallel levelslevels::

11stst level: Operational improvement level: Operational improvement

22ndnd level: Customer satisfaction level: Customer satisfaction

33rdrd level: expanding our activities level: expanding our activities


The Quality Objectives promote the “three year” The Quality Objectives promote the “three year” business objectives, as stated in the Business business objectives, as stated in the Business Plan that materializes the research strategyPlan that materializes the research strategy

RC Quality ObjectivesRC Quality ObjectivesRC Quality ObjectivesRC Quality Objectives


The quality operation of the Research The quality operation of the Research CommitteeCommitteeThe quality operation of the Research The quality operation of the Research CommitteeCommittee

Quality management systemQuality management systemTransaction system

Information system

Administrative-financial-accounting management

system Customer management system

Integration, flexibility and quality assurance in research management activities

Assuring quality in management serviceOne stop service

Legal base in management service Customer Satisfaction

Providing services anytime & anywhere

The systems and their targets


Towards our Quality PolicyTowards our Quality Policy Towards our Quality PolicyTowards our Quality Policy

We confronted the mentality of the We confronted the mentality of the traditional public sector;traditional public sector;

therefore: therefore:


Towards our Quality PolicyTowards our Quality PolicyTowards our Quality PolicyTowards our Quality Policy

We gave emphasis on human resourcesWe gave emphasis on human resources Staff trainingStaff training Staff evaluationStaff evaluation Work delegationWork delegation

We gave emphasis on the work We gave emphasis on the work environment and the use of technologyenvironment and the use of technology



We gave emphasis on developing a system We gave emphasis on developing a system of procedures and guidelines, covering all of procedures and guidelines, covering all organizational tasksorganizational tasks

We gave emphasis on the demands, We gave emphasis on the demands, problems and needs of ourproblems and needs of our Customers andCustomers and CollaboratorsCollaborators



We paid special attention upon:We paid special attention upon:

Creating the final linkCreating the final link of every procedure of every procedure chain, thus assuring production of resultschain, thus assuring production of results

Appointing ownersAppointing owners to every procedure to every procedure

Measuring every taskMeasuring every task, according to its , according to its linked objectivelinked objective

Establishing performance indicesEstablishing performance indices, that , that where ranked in a mechanism that measures where ranked in a mechanism that measures the total performance of the Quality the total performance of the Quality Management SystemManagement System


What did we achieve through ISO ?What did we achieve through ISO ?What did we achieve through ISO ?What did we achieve through ISO ?

Transforming traditional work culture into Transforming traditional work culture into a culture of quality a culture of quality

Obtaining a constantly evolving Obtaining a constantly evolving Organization; strength against external Organization; strength against external changeschanges


Future ObjectivesFuture ObjectivesFuture ObjectivesFuture Objectives

Measuring the Measuring the added valueadded value of of the Quality Management the Quality Management System’s operation, and System’s operation, and comparing it with the old system comparing it with the old system


Thank you for your attentionThank you for your attention

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