SharePoint Fest Denver - The Seven Most Important SharePoint Success Factors

SharePointFest RHarbridge

The Seven Most Important SharePoint Success Factors


Presented By Richard Harbridge


Who am I

BostonWe Washington


SPTechConThe SharePoint Technology Conference



Understanding the Non TechnicalIs necessary to avoid poorhellip

Shared Understanding of RequirementsNeedsKnowledge around Limitations of the Software

(When to use itWhen not to)Estimation of Effort and Schedule Accuracy

The Biggest ReasonsSharePoint Projects Fail


Our Goal Todayhellip

From Here To Here



Information


Understanding the lsquoWhyrsquo and Making a Decision


Meet Joe

Hi


At Joersquos Companyhellip


Decision Makers donrsquot have Enough Information


The CFO needs to Reduce Costs


IT Services Struggles to Keep Up


People Are Having Trouble Finding What They Need

And


So Joe has an Idea


Sincehellip

Awesome Not as awesome


And Everyone in Joersquos Company uses Microsoft Officehellip


SharePoint is the Perfect Fit



Map the needs of the organization to the right

technologyhellip


Perform in depth product comparisons and evaluations


Like this onehellip

Excerpt of Product Comparison written by Richard Harbridge courtesy of Concept Interactive


This is important as Microsoft alone has a quite a fewhellip

bull Dynamics AXbull Dynamics CRMbull Dynamics GPbull Dynamics NAVbull Dynamics POSbull Dynamics RMSbull Dynamics SL


SharePoint is not a Silver Bullethellip

SharePoint is not a Silver Bullet at NothingButSharePointcom


Foundation

Standard

Enterprise

Even SharePoint has multiple options

2007

2010

Online

On Site


Itrsquos Big Ecosystem


Itrsquos not just a feature to feature comparison

People

Process

Technology


So Joe does all that good research andhellip


SharePoint is a part of his overall Enterprise Technology Plan


The Outcome

Within the overall enterprise technology plan SharePoint meets specific business

needs


What to watch out forhellipWe have to define our needs carefully if

we want to pick the right technology


Achieving Buy In and Setting Expectations


Before we beginhellip


Letrsquos Talk About Perceptions



People See Different Things


Perceptions Impact Motivationbull Acceptancebull Curiositybull Hungerbull Familybull Honourbull Idealismbull Independencebull Order

bull Physical Activitybull Powerbull Attractivenessbull Savingbull Social Contactbull Statusbull Securitybull Vengeance


Two Key Groups Must Buy In and Have The Right Expectations

IT Services Decision Makers


What is the most important thing to IT Services


COST OF OWNERSHIP


What are some ways we can convince IT Services


The Main Point of Implementing SharePoint SharePoint eventually allows Business Users to

develop and implement business solutions that use technology without ITrsquos direct involvement

SharePoint and IT

Enable Solutions


When I Say ldquoSharePoint Integrationrdquo You Probably Think Of This

Secondary (But Important) Points SharePointrsquos integration with technologies you

already use and itrsquos extendibility are invaluable

SharePoint and IT


The Reality IT struggles with supporting another technology

SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process

InformationInformationInformationInformation

Explain Information Overload


Information

Search

Collaboration

Management

Control

ProcessForms Services

Business Intelligence

Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process

Explain Platform Benefits


What is the most important thing to Decision Makers


Add Value To Business


What are some ways we can convince Decision Makers


Add Value (Decision Makers)The Biggest Point to Share is

SharePoint can help achieve business objectives by improving productivity reducing waste and improving visibility to help drive better decision making

The Reality

Business Objectives are often not specific enough to be achievable

It takes time and investment to reach the point all managers and executives want


Prioritize and Plan


Map Solutions to ObjectivesCentralize Knowledge and Resources

Enhance Collaboration

Automate and Improve Business Processes

Enhance Governance Model

Reduce Redundancy and Improve Efficiency

Adjust Site Structure and Taxonomy

Migrate File Shares

Create Dashboards

Implement Workflow Solutions

Configure Search Services

Branding

Direct Relationship Indirect Relationship

Objectivessolutions should be more specific ndash Example purposes only


Whatrsquos the expectation we have to set


It Takes Time


SharePoint Solutions (Evolution)

Super Simplified


Driven

Business Process Driven

Collaboration Driven

Information Driven

Communication Collaboration Workflow Auditing

Reporting

Dashboards


The Outcome

Joe has achieved momentum and buy in


What to watch out forhellipJoe must carefully manage expectations

and maintain the momentum


Determining and Supporting ROI


How do we get here


Show expected cost and return over multiple time periods

Remember to lsquodiscountrsquo values to account for cost of capital impact and the fact $5 dollars today is worth less than $5 in the future

Evaluating With Discounted Cash Flow


Evaluating with Real Options Analysis


Evaluating with Monte Carlo Analysis


This is kind of boringhellip

There are different ways of calculating ROI


There are really only two ways of using ROI

1 For Prioritization

2 To Improve Return


The Simplest ROI Formula Ever

Estimated Value

Estimated Difficulty

Even I can do it



Examples I have a difficult requirement Itrsquos an 8 in difficulty (out of 10)

I have an easy requirement Itrsquos a 2 in difficulty (out of 10)

The expected value of the difficult requirement is 4 (out of 10)

The expected value of the easy requirement is 6 (out of 10)

Estimated ValueEstimated Difficulty



Giving Estimates

Two Simple Tricks For Making Better Estimates

Never Give a Single Number

6 Hours

At least 2 hourshellip 4 hours maybe

How Long Will X Take You

16 Way too much 8 TopsI better pick something in betweenhellip

ForgottenNot Shared Now That We Have Our Magic Number


Always Give Ranged Estimates


Ranged Estimates Help Communicate Confidence and Set Expectations

2-8 Hours


ROI (traditionally) Measures Financial Impact

2 To Improve Return


ROI analysis often misses non-financial impactrsquo or lsquoincreased potentialrsquo

WebsiteIntranet Visitors

Increased Connections

User Complaints Improved Morale Improved Skills

Improved Know-How

Innovation

Better Reputation

Employment ApplicationsClick-throughs

Comments

Positive Word of Mouth

Negative Word of Mouth

Improved RelationshipsSTILL IMPORTANT

2 To Improve Return


Example of Non-Financial Measurement

2 To Improve Return


IS

Use them


SharePoint Deployment Planning Services (SDPS)

httpswwwpartnersdpscomPagesToolsSupportaspx


MEASURE THE RIGHT

THING



What you donrsquot want

Donrsquot lose perspective


The OutcomeJoe is measuring effort effectively to

better prioritize or to improve return on investment


What to watch out forhellipFear of bad estimation leading to not

estimating at all Vaguely right is better than precisely wrong


Implementing Successful Governance


What is Governance


GOVERNANCE IS REQUIRED


Without effective governanceorganization performance and

capability are significantly reduced

What does that mean


Without Governance


So how do we do it


Teamwork is KeyThere are typically 5 teams for SharePoint Governance

Business Strategy TeamInitiativesTechnical Strategy TeamTactical Teams

Tactical Operations Team

Tactical Development Team

Tactical Support Team

The 5 Teams You Need For Effective SharePoint Governance


Alternative TeamsIf the organization or implementation is small enough you might only need to start with two and break them apart as you maturegrow

Tactical Team Operations

Development

Support

Strategy Team Business

Technical

Identify patternsPlan for patternsExecute patterns


I think I see a Pattern


Executing Governance


No Single ldquoApproachrdquo

Projects

Tasks

Communities

Practices


AggregateReference Document or Site (Contains all SharePoint Info ndash Single Point of Reference)

ObjectivesPriorities (TechBusiness)

Governance Outcomes


Utilized by Business Users to develop and implement business solutions that use technology without ITrsquos direct involvement

Our primary unified application delivery platform

Our primary workflowbusiness process automation platform

Our intranet and communication center for internal corporate communications

hellip

SharePoint will behellip

Our (external) web content management platform

Our primary document management platform

Our contact management platform

hellip

SharePoint will not behellip


ObjectivesPriorities Disaster Recovery Plan Storage and Quota Policies Monitoring Plans Maintenance Plans Service Level Agreements Security Policies Deployment Process Policies and Schedule

Operations Outcomes


ObjectivesPriorities Branding Guide SharePoint Designer Policy Workflow Policy Development Standards (Including OOTB vs Custom) Development Environment Policy Testing Requirements Deployment Process Policies and Schedule

Development Outcomes

SharePoint Standards Online


ObjectivesPriorities Site Classification and Platform Classification Site Provisioning ProcessQuestionnaire User Expectations Agreement Roles and Responsibilities Support Agreement(s) Training and Communication Plans MySite Policies (Pictures)hellip

Support Outcomes


User Lifecycle Policy Taxonomy Management Social Policies Content Standards Legal and Compliance Policy Search Management

Support Outcomes



IS

Use them


TechNet Community and More


are

Use them

FRAMEWORKS


Home Page

Functional Areas

Department Site ndash ldquoPublicrdquo

Department Team Site ndash ldquoPrivaterdquo

ProjectInitiative Team Sites

Personal Sitesndash My Sites

ldquoPUBLICrdquo SITES Open to all employees

TEAM SITES Generally open to team members

Tightly controlled

formal governance

Looser control less formal governance

Some control some formal governance

ldquoPRIVATErdquo SITES Open to business group members

Define Governance Control Levels


ITIL Framework


COBIT Framework


Microsoft Operations Framework (MOF)


With Governance


The OutcomeEveryone Achieves a Shared Understanding

of SharePoint Related Processes


What to watch out forhellipNot just documents policies and

procedures It is an active and ongoing process


Approaching and Supporting SharePoint


What is the best approach for SharePoint Implementations


ITERATIVE APPROACH


Why Iterative SharePoint is a very large platform It takes time to understand SharePoint SharePoint is great for rapid prototyping

and for proof of concept work It ensures there is enough time to

review adjust and communicate


Support Planning


Donrsquot forget you arenrsquot superman

(Sorry Joe)


Multiple Tiers for Escalation


Help Desk

Site Administrators

End Users

Learning LibrariesOnlineHelp

(You canrsquot know everything)


Measure SupportLearn and use data to be proactive


Diversify Support resourcesmediums

Books and Manuals Online

MSDN

TechNet

Blogs

Cheat Sheets One on One Classroom Training

Forums

Help

Etc


Avoid too much too fastKeep it simple

Itrsquos like learning to drive


IS

Use them


Productivity Hub


IUseSharePointDownload and install the lsquolunchrsquo and learn module - an interesting idea


Support Tiphellip


RESPONDYou never want to give the IT busy

signal or support busy signal


The OutcomeSharePoint is supported effectively


What to watch out forhellipThe training and support can be

costly in time and resources


Improved User Adoption


How do we get successful User Adoption


USERS MUST UNDERSTAND

THE VALUE


Successful User Adoption Requireshellip


Do a video like this onehellip

>


High Availability Mobility and Accessibility also lead to better

User Adoption

SharePoint WorkspaceGroove Outlook Integration (Offlining) Mobile and More


Create an Identity and Brand

Branding should make it easier and more effective

Consistency Across User Environments

Modify Provisioned Site (or Templates) Based on Need


Make it Fun

Hold Contests Scavenger Hunts and Other Activities


Reward super users with achievements

Then promote the desire to get rewards


Create a SharePoint Showcase

Where users submit and show off

their SharePoint ldquoSolutionsrdquo

Good Idea


Make it easier to work with



Powerful Columns You Probably Didnrsquot Know About



Why Leveraging SharePoint Blog Features for News is a Great Idea



The OutcomeSharePoint is successfully adopted by a large

enough group of users to be deemed successful


What to watch out forhellipThe build it they will come approach

will not work alone


Planning for New Work and Growth


What about New Work amp Growth


Know your limits


Grow your team


Know your team and needs Developers(s)

Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)

Site Administrator(s)

Super Users(s)

Trainer(s)


Cultivate new work Itrsquos a good thing

This boosts user adoption (More functionality and dependency over time)


The OutcomeThe SharePoint Implementation continues to

grow expand and provide more value


What to watch out forhellipYou need to plan support for new

workrequests otherwise people will lose confidence


1 Understanding the lsquoWhyrsquo amp Making a Decision2 Achieving Buy In and Setting Expectations3 Determining and Supporting ROI4 Implementing Successful Governance5 Approaching and Supporting SharePoint6 Improving User Adoption7 Planning for New Work and Growth

1 Understand Business Needs and Map to Them2 Share Alignment Vision and Expectations3 Use Measurements to Improve and Return More4 Use Team Work And Execute With Patterns5 Be Iterative Leverage Everyone and Respond6 Share the Value and Successes7 Manage your Capability and Priorities

Success Factorshellip


Questions Ideas Feedback Contact meTwitter RHarbridge Blog httpwwwRHarbridgecomEmail RichardRHarbridgecomResources

700+ SharePoint IA Slides atPracticalIntranetcom

130+ SharePoint Standards at SPStandardscom

15 Pages of Important Questions at SharePointDiagnosticscom

Thank You Organizers Sponsors and You for Making this Possible


Slide 2

Slide 3

Understanding the Non Technical


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Slide 48

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Add Value (Decision Makers)

Prioritize and Plan

Map Solutions to Objectives

Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes

Support Outcomes (2)

Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 153


Thank You Organizers Sponsors and You for Making this Possibl


Who am I

BostonWe Washington











From Here To Here



Information




Meet Joe

Hi











And


So Joe has an Idea


Sincehellip









technologyhellip




Like this onehellip









Foundation

Standard

Enterprise


2007

2010

Online

On Site





People

Process

Technology






The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

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Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 151

Slide 152

Slide 153













From Here To Here



Information




Meet Joe

Hi











And


So Joe has an Idea


Sincehellip









technologyhellip




Like this onehellip









Foundation

Standard

Enterprise


2007

2010

Online

On Site





People

Process

Technology






The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

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Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

Slide 130

Slide 131

Slide 132

Slide 133

Slide 134

Slide 135

Slide 136

Slide 137

Slide 138

Slide 139

Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153





Information




Meet Joe

Hi











And


So Joe has an Idea


Sincehellip









technologyhellip




Like this onehellip









Foundation

Standard

Enterprise


2007

2010

Online

On Site





People

Process

Technology






The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

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Slide 37

Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

Slide 130

Slide 131

Slide 132

Slide 133

Slide 134

Slide 135

Slide 136

Slide 137

Slide 138

Slide 139

Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153






Meet Joe

Hi











And


So Joe has an Idea


Sincehellip









technologyhellip




Like this onehellip









Foundation

Standard

Enterprise


2007

2010

Online

On Site





People

Process

Technology






The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

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Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 149

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Slide 153













And


So Joe has an Idea


Sincehellip









technologyhellip




Like this onehellip









Foundation

Standard

Enterprise


2007

2010

Online

On Site





People

Process

Technology






The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

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Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

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Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153




So Joe has an Idea


Sincehellip









technologyhellip




Like this onehellip









Foundation

Standard

Enterprise


2007

2010

Online

On Site





People

Process

Technology






The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

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Slide 10

Slide 11

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Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

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Slide 141

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Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153




Sincehellip









technologyhellip




Like this onehellip









Foundation

Standard

Enterprise


2007

2010

Online

On Site





People

Process

Technology






The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

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Slide 37

Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

Slide 130

Slide 131

Slide 132

Slide 133

Slide 134

Slide 135

Slide 136

Slide 137

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Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153










technologyhellip




Like this onehellip









Foundation

Standard

Enterprise


2007

2010

Online

On Site





People

Process

Technology






The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

Slide 14

Slide 15

Slide 16

Slide 17

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Slide 37

Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

Slide 130

Slide 131

Slide 132

Slide 133

Slide 134

Slide 135

Slide 136

Slide 137

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Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153






Like this onehellip









Foundation

Standard

Enterprise


2007

2010

Online

On Site





People

Process

Technology






The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

Slide 14

Slide 15

Slide 16

Slide 17

Slide 18

Slide 19

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Slide 21

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Slide 26


Slide 28

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Slide 34

Slide 35

Slide 36

Slide 37

Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

Slide 130

Slide 131

Slide 132

Slide 133

Slide 134

Slide 135

Slide 136

Slide 137

Slide 138

Slide 139

Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153










Foundation

Standard

Enterprise


2007

2010

Online

On Site





People

Process

Technology






The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















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Prioritize and Plan


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How do we get here


Slide 62

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Examples

Giving Estimates


Slide 70

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Teamwork is Key

Alternative Teams

Slide 88

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Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

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Productivity Hub

IUseSharePoint

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People

Process

Technology






The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

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Prioritize and Plan


Slide 54

Slide 55


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How do we get here


Slide 62

Slide 63

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Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

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Slide 81

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Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

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Productivity Hub

IUseSharePoint

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The Outcome


needs






















COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

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Productivity Hub

IUseSharePoint

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Slide 153
























COST OF OWNERSHIP






SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Slide 48

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Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

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Productivity Hub

IUseSharePoint

Slide 125

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Slide 153








SharePoint and IT

Enable Solutions





SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

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Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

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Productivity Hub

IUseSharePoint

Slide 125

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Slide 153







SharePoint and IT



SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

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Slide 10

Slide 11

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Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153





SharePoint and IT


Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

Slide 14

Slide 15

Slide 16

Slide 17

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Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153




Information

Search

Collaboration

ManagementControl

Process




Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

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Prioritize and Plan


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How do we get here


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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

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Productivity Hub

IUseSharePoint

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Information

Search

Collaboration

Management

Control



Personalization

Records Management

Information

Search

Collaboration

ManagementControl

Process











The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Prioritize and Plan


Slide 54

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How do we get here


Slide 62

Slide 63

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Examples

Giving Estimates


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Slide 73

Slide 74

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Slide 78

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Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

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Productivity Hub

IUseSharePoint

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Slide 149

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Slide 153












The Reality




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Prioritize and Plan


Slide 54

Slide 55


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How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

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Examples

Giving Estimates


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Slide 71


Slide 73

Slide 74

Slide 75

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Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

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Productivity Hub

IUseSharePoint

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Slide 153




Prioritize and Plan








Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Prioritize and Plan


Slide 54

Slide 55


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How do we get here


Slide 62

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Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

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Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

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Productivity Hub

IUseSharePoint

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Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153










Migrate File Shares

Create Dashboards



Branding






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

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Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153






It Takes Time



Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

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Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 127

Slide 128

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Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153





Super Simplified


Driven



Information Driven


Reporting

Dashboards


The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

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Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153




The Outcome








How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

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Slide 10

Slide 11

Slide 12

Slide 13

Slide 14

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Prioritize and Plan


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Slide 57

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Slide 59

How do we get here


Slide 62

Slide 63

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Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

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Productivity Hub

IUseSharePoint

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Slide 152

Slide 153









How do we get here















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153

















2 To Improve Return



Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Slide 48

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Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153





Estimated Value


Even I can do it










Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

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Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153











Giving Estimates



6 Hours









2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

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Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

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Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153







2-8 Hours



2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

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Slide 10

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Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

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Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153





2 To Improve Return






Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

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Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

Slide 130

Slide 131

Slide 132

Slide 133

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Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153








Improved Know-How

Innovation

Better Reputation


Comments




2 To Improve Return



2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

Slide 14

Slide 15

Slide 16

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Slide 37

Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

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Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153





2 To Improve Return


IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

Slide 14

Slide 15

Slide 16

Slide 17

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Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 151

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Slide 153




IS

Use them





MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

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Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153







MEASURE THE RIGHT

THING














What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

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Slide 38

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Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

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Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153
















What is Governance






What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

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Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

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Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153








What does that mean


Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

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Slide 13

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Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

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Slide 135

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Slide 137

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Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153




Without Governance


So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

Slide 14

Slide 15

Slide 16

Slide 17

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Slide 36

Slide 37

Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

Slide 130

Slide 131

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Slide 133

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Slide 135

Slide 136

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Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153




So how do we do it











Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

Slide 14

Slide 15

Slide 16

Slide 17

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Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

Slide 130

Slide 131

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Slide 133

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Slide 135

Slide 136

Slide 137

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Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153













Development

Support


Technical








Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

Slide 14

Slide 15

Slide 16

Slide 17

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Slide 37

Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

Slide 130

Slide 131

Slide 132

Slide 133

Slide 134

Slide 135

Slide 136

Slide 137

Slide 138

Slide 139

Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153










Projects

Tasks

Communities

Practices




Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

Slide 7

Slide 9

Slide 10

Slide 11

Slide 12

Slide 13

Slide 14

Slide 15

Slide 16

Slide 17

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Slide 36

Slide 37

Slide 38

Slide 39

Slide 40

Slide 41

Slide 42

Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

Slide 130

Slide 131

Slide 132

Slide 133

Slide 134

Slide 135

Slide 136

Slide 137

Slide 138

Slide 139

Slide 140

Slide 141

Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153






Governance Outcomes






hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















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Prioritize and Plan


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How do we get here


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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

Slide 88

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Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


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ITIL Framework

COBIT Framework


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Productivity Hub

IUseSharePoint

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hellip





hellip




Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

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Prioritize and Plan


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How do we get here


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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

Slide 88

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Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

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Productivity Hub

IUseSharePoint

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Operations Outcomes







Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

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Prioritize and Plan


Slide 54

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How do we get here


Slide 62

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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

Slide 88

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Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

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Slide 109

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Productivity Hub

IUseSharePoint

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Support Outcomes



Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

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Prioritize and Plan


Slide 54

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How do we get here


Slide 62

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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

Slide 88

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Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

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Slide 109

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Productivity Hub

IUseSharePoint

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Support Outcomes



IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

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Prioritize and Plan


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How do we get here


Slide 62

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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

Slide 88

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Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

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Productivity Hub

IUseSharePoint

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IS

Use them




are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

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Productivity Hub

IUseSharePoint

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are

Use them

FRAMEWORKS


Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

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Productivity Hub

IUseSharePoint

Slide 125

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Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153




Home Page

Functional Areas







Tightly controlled

formal governance






ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

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Productivity Hub

IUseSharePoint

Slide 125

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Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153




ITIL Framework


COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 152

Slide 153




COBIT Framework




With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

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Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

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Teamwork is Key

Alternative Teams

Slide 88

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Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

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Productivity Hub

IUseSharePoint

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With Governance












ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















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Prioritize and Plan


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How do we get here


Slide 62

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Examples

Giving Estimates


Slide 70

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Teamwork is Key

Alternative Teams

Slide 88

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Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

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Productivity Hub

IUseSharePoint

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ITERATIVE APPROACH






Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

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Prioritize and Plan


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How do we get here


Slide 62

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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

Slide 88

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Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

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Productivity Hub

IUseSharePoint

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Support Planning



(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Prioritize and Plan


Slide 54

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How do we get here


Slide 62

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Examples

Giving Estimates


Slide 70

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Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

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Productivity Hub

IUseSharePoint

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(Sorry Joe)




Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Prioritize and Plan


Slide 54

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How do we get here


Slide 62

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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

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Productivity Hub

IUseSharePoint

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Help Desk

Site Administrators

End Users








MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Prioritize and Plan


Slide 54

Slide 55


Slide 57

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Slide 59

How do we get here


Slide 62

Slide 63

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Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

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Productivity Hub

IUseSharePoint

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MSDN

TechNet

Blogs


Forums

Help

Etc





IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Prioritize and Plan


Slide 54

Slide 55


Slide 57

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Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

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Productivity Hub

IUseSharePoint

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IS

Use them


Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Prioritize and Plan


Slide 54

Slide 55


Slide 57

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Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

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Productivity Hub

IUseSharePoint

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Slide 153




Productivity Hub




Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



Slide 6

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Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153






Support Tiphellip















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Slide 43

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Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

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Slide 144

Slide 145

Slide 146

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Slide 149

Slide 150

Slide 151

Slide 152

Slide 153

















THE VALUE





>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















Slide 2

Slide 3



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Slide 43

Slide 44

Slide 45



Slide 48

Slide 49

Slide 50


Prioritize and Plan


Slide 54

Slide 55


Slide 57

Slide 58

Slide 59

How do we get here


Slide 62

Slide 63

Slide 64

Slide 65

Slide 66

Examples

Giving Estimates


Slide 70

Slide 71


Slide 73

Slide 74

Slide 75

Slide 76


Slide 78

Slide 79

Slide 80

Slide 81

Slide 82

Slide 83

Slide 84

Slide 85

Teamwork is Key

Alternative Teams

Slide 88

Slide 89


Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


Slide 106

Slide 107

Slide 108

Slide 109

Slide 110

Slide 111

Slide 112

Slide 115

Slide 116

Slide 117

Slide 118

Slide 119

Slide 121

Slide 122

Productivity Hub

IUseSharePoint

Slide 125

Slide 126

Slide 127

Slide 128

Slide 129

Slide 130

Slide 131

Slide 132

Slide 133

Slide 134

Slide 135

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Slide 142

Slide 143

Slide 144

Slide 145

Slide 146

Slide 148

Slide 149

Slide 150

Slide 151

Slide 152

Slide 153







>



User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















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Prioritize and Plan


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How do we get here


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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

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Governance Outcomes

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Operations Outcomes


Support Outcomes


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ITIL Framework

COBIT Framework


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Productivity Hub

IUseSharePoint

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User Adoption








Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















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Prioritize and Plan


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How do we get here


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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

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Governance Outcomes

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Operations Outcomes


Support Outcomes


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ITIL Framework

COBIT Framework


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Productivity Hub

IUseSharePoint

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Make it Fun









Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















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Prioritize and Plan


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How do we get here


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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

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Governance Outcomes

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Operations Outcomes


Support Outcomes


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ITIL Framework

COBIT Framework


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Productivity Hub

IUseSharePoint

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Good Idea















will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















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Prioritize and Plan


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How do we get here


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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

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Governance Outcomes

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Operations Outcomes


Support Outcomes


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ITIL Framework

COBIT Framework


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Productivity Hub

IUseSharePoint

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will not work alone






Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















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Prioritize and Plan


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How do we get here


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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

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Slide 91

Governance Outcomes

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Operations Outcomes


Support Outcomes


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ITIL Framework

COBIT Framework


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Productivity Hub

IUseSharePoint

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Know your limits


Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















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Prioritize and Plan


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How do we get here


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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

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Governance Outcomes

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Operations Outcomes


Support Outcomes


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ITIL Framework

COBIT Framework


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Productivity Hub

IUseSharePoint

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Grow your team



Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















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Prioritize and Plan


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How do we get here


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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

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Governance Outcomes

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Operations Outcomes


Support Outcomes


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ITIL Framework

COBIT Framework


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Productivity Hub

IUseSharePoint

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Administrators(s)

Architect(s)

Business Analyst(s)

Project Manager(s)


Super Users(s)

Trainer(s)





















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Prioritize and Plan


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How do we get here


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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

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Slide 91

Governance Outcomes

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Operations Outcomes


Support Outcomes


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Slide 101

Slide 102

ITIL Framework

COBIT Framework


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Productivity Hub

IUseSharePoint

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Prioritize and Plan


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Slide 57

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How do we get here


Slide 62

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Slide 64

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Examples

Giving Estimates


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Teamwork is Key

Alternative Teams

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Slide 91

Governance Outcomes

Slide 93

Operations Outcomes


Support Outcomes


Slide 98


Slide 101

Slide 102

ITIL Framework

COBIT Framework


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Slide 107

Slide 108

Slide 109

Slide 110

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Slide 115

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Productivity Hub

IUseSharePoint

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SharePoint Fest Denver - The Seven Most Important SharePoint Success Factors

Technology

Transcript of SharePoint Fest Denver - The Seven Most Important SharePoint Success Factors