Shape of a Modern Technical Communication Organization, by Sanborn Hodgkins
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© 2014 VMware Inc. All rights reserved. Modern Technical Information Organizations Sanborn Hodgkins Manager, Information Experience
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Transcript of Shape of a Modern Technical Communication Organization, by Sanborn Hodgkins
© 2014 VMware Inc. All rights reserved.
Modern Technical Information OrganizationsSanborn HodgkinsManager, Information Experience
• Database• SQL• Visualization
software
SkillsRequire
d
• Content volume• Info type
assessment• Writer/Editor output• Release readiness
Value
Distribution of Writing Services Staff
Tools
Tools
Developers 20%
IA 18%
Editing Editing Editing
Production Production
Tools
Developer
Video
IAIA
Test
Pre-XML XML/CMS 2015
Technical Communications Staffing Plans
Writers 84%
Services 9%
Mgmt 7%
Content Strategist
Customer Engagement
Web Developer