Sh Pm Week 10 2 f
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Transcript of Sh Pm Week 10 2 f
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Dec-
Case
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Five Major QuestionsFive Major Questions
Who are our stakeholders?Who are our stakeholders?
What is their stake?What is their stake?
What responsibilities do we have to them?What responsibilities do we have to them?
What strategies, actions or decisions shouldWhat strategies, actions or decisions should
we take to best deal with thosewe take to best deal with those
responsibilities?responsibilities?
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Stakeholder theoryStakeholder theory
Stakeholders a definitionStakeholders a definition
A stakeholder is any individual or group who canA stakeholder is any individual or group who canaffect or is affected by the actions decisions,affect or is affected by the actions decisions,
policies and practices, or goals of thepolicies and practices, or goals of theorganisationorganisation
Freeman 1984Freeman 1984
Stakeholders are all the people and groupsStakeholders are all the people and groups
affected by, or that can affect, an organisationsaffected by, or that can affect, an organisationsdecisions, policies and operations.decisions, policies and operations. Post Lawrence and Weber 1999Post Lawrence and Weber 1999
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Stakeholder ManagementStakeholder Management ClassificationClassification
PrimaryPrimary
SecondarySecondary
--InternalInternal
--ExternalExternal
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Factors to consider inFactors to consider in
Stakeholder ManagementStakeholder Management Dynamic in natureDynamic in nature
PowerPower InterdependenceInterdependence
ConflictConflict
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MappingMapping
Influence on
Project
Engagement with Project
Lo
Lo
Hi
Hi
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Stakeholder ManagementStakeholder Management
Make sure there is a process where you canMake sure there is a process where you canassess priorities between theassess priorities between the project needsproject needs andandthethe stakeholders demandsstakeholders demands / requests/ requests
Look forLook for common groundcommon ground with your stakeholderswith your stakeholders
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Stakeholder ManagementStakeholder Management
Build partnerships such that everyone can benefitBuild partnerships such that everyone can benefit
Be flexible, very few things are absolutely set inBe flexible, very few things are absolutely set inconcrete, power of imaginative thinkingconcrete, power of imaginative thinking
Sometimes you just cannot agreeSometimes you just cannot agree an ability toan ability todisagree without damaging relationships is adisagree without damaging relationships is amajor assetmajor asset
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Pro-activeDefensive AdaptiveObstructive
Block- not our
responsibilityAdmit and
justify faults,
do our best
Accomplish Take the lead
The Continuum of Stakeholder modelsThe Continuum of Stakeholder models
Naylor; J (2004)Naylor; J (2004)
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Five Major QuestionsFive Major Questions
Who are our stakeholders?Who are our stakeholders?
What is their stake? And what is theirWhat is their stake? And what is their
expectationsexpectations
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What are the stakes andWhat are the stakes and
expectations of stakeholder?expectations of stakeholder?
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ownerowner
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Owners / ShareholdersOwners / Shareholders
Their stake:Their stake:
stocks, bonds, equity, etc.stocks, bonds, equity, etc.
Their expectation:Their expectation:
some ROIsome ROI
Selection of Project based on Numerical/ NonSelection of Project based on Numerical/ Non--
numerical analysisnumerical analysis ------ NPV, ROINPV, ROI
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EmployeesEmployees
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Stakes and expectations:Stakes and expectations:
EmployeesEmployeesTheir stake:Their stake:
jobs, career,jobs, career, ----------
Their expectation:Their expectation:
decent wages, security, benefits anddecent wages, security, benefits and
meaningful workmeaningful work
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CustomersCustomers
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Stakes and expectations:Stakes and expectations:
CustomersCustomers Their stake:Their stake:
need for / purchases of products andneed for / purchases of products and
servicesservices
Their expectations:Their expectations:
honesty, quality goods, fair pricinghonesty, quality goods, fair pricing
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Supplier/VendorSupplier/Vendor
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Stakes and expectations:Stakes and expectations:
SuppliersSuppliers Their stake:Their stake:
income from goods and servicesincome from goods and services
Their expectation:Their expectation:
fairness, mutual prosperity, honestyfairness, mutual prosperity, honesty
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CommunityCommunity
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Stakes and expectations:Stakes and expectations:
the communitythe community Their stake:Their stake:
the environment, taxes, payroll,the environment, taxes, payroll,
infrastructure improvementsinfrastructure improvements
Their expectations:Their expectations:
good citizenship, open partnershipgood citizenship, open partnership
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Project Manager mustProject Manager must havehave aa strongstrongrelationshiprelationship to the owners to look afterto the owners to look after
theirtheir interests in particular including allinterests in particular including allresource based stakeholderresource based stakeholder
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Resource Base StakeholdersResource Base Stakeholders
InvestorsInvestors
EmployeesEmployees
CustomersCustomers
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In whose interest:In whose interest:
thethe stakeholderstakeholder alternativealternative Stockholders are one group among many.Stockholders are one group among many.
Stakeholders are those groups that have aStakeholders are those groups that have a
stake in or claim on the resources /stake in or claim on the resources /activities of the company.activities of the company.
Each has a right to be treated as a end itselfEach has a right to be treated as a end itselfnot just means for enrichment of thenot just means for enrichment of the
stockholders.stockholders.
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Owner and project selection
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EmployeesEmployees
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Global competition has reshaped the socialcontract between organizations and theiremployees
Consider the trend of expanding employeerights Right not to be fired without just cause
Right to due process and fair treatment
Right to freedom of speech within the workplace
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The New Social Contract
Project/Business
ExpectationsEmployees
Expectations
Understandings
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Reasons for change
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Social Contract
Reasons for the Change in the Social Contract
Global Competition
Technology advances
Deregulation
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Social Contract: ChangesOld Social Contract New Social Contract
Job security Few tenure arrangements
Life careers with one employer Few life careers; changes common
Loyalty to employer Loyalty to self
Sense of entitlementPersonal responsibility for ones
job future
Stable, rising income Pay for value added
Focus on individual
accomplishments
Focus on team building and
projects
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Employee Rights MovementFor nonunion workers, employee rights issuecontinues to be a problem . . . That is, theemployees desires to be treated with dignity and
respect, to have a right to due process,privacy, freedom of speech, andsafety, and even aright to a job.
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Employee Rights Movement
Sources of Employee Rights
Legal rights
Collective bargaining rights
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Alternative Dispute Resolution
Common Approach
Open door policy
Three concerns
Process is closed
One person review
Bias in favor of managers
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Case