Sgs Training Academy Brochure 2012

SGS TRAINING COURSESMAKING CHANGE HAPPEN

JULY TO DECEMBER 2012

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SGS ACADEMYTRANSFORMING PEOPLE

AND BUSINESSES

WELCOME

CONTENTS

CENTRES

BOOKING/DISCOUNTS

COURSES

TECHNICAL CENTRE

LEADERSHIP & MANAGEMENT CENTRE

VOCATIONAL & SOfT SKILLS CENTRE

HOW TO SEARCH THIS DOCUMENT

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mailto:ukacademy%40sgs.com?subject=

WELCOME

As the leader in professional training, we draw on our years of worldwide experience to provide effective learning and development opportunities. We make a difference to individuals, teams and businesses, nurturing talent and enabling continuous organisational progression.

Our specialists work closely with course participants to identify improvement objectives and support their professional journey.

THE SGS ACADEMY PROVIDES:

• over 100+ Training Solutions

• public courses in locations throughout the UK and worldwide in local languages.

• bespoke training solutions to meet your unique needs and business culture, delivered on your premises providing realistic, cost-effective training.

SGS ACADEMY

TECHNICAL CENTREPAGE 6


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SGS TRAINING COURSES MAKING CHANGE HAPPENSGS ACADEMY

TRANSFORMING PEOPLE AND BUSINESSES

WELCOME

CONTENTS

CENTRES

BOOKING/DISCOUNTS

COURSES

TECHNICAL CENTRE




BOOK NOW

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SGS TRAINING COURSES MAKING CHANGE HAPPEN

CONTENTS

TECHNICAL CENTRE

• SUSTAINABILITY

• ENERGY MANAGEMENT SYSTEMS

• SUSTAINABLE EVENTS

• SUSTAINABLE STRATEGY WORKSHOPS

• ENVIRONMENTAL MANAGEMENT SYSTEMS

• QUALITY MANAGEMENT SYSTEMS

• DIVERSITY AND INCLUSION

• SOCIAL AND ETHICAL ACCOUNTING

AND REPORTING

• BRITISH RETAIL CONSORTIUM (BRC)

• fOOD SAfETY MANAGEMENT SYSTEMS

• INfORMATION SECURITY MANAGEMENT

SYSTEMS

• fORESTRY STEWARDSHIP COUNCIL (fSC)

• OCCUPATIONAL HEALTH & SAfETY

MANAGEMENT SYSTEMS

• MEDICAL DEVICES

• GOOD MANUfACTURING PRACTICES

• CUSTOMER SERVICE

• IT MANAGEMENT SYSTEMS

• BUSINESS CONTINUITY MANAGEMENT

• INTEGRATED MANAGEMENT SYSTEMS (IMS)

• PRESENTATION SKILLS


• FIRST LINE SUPERVISORS PROGRAMME

• SENIOR MANAGEMENT PROGRAMME

• EXECUTIVE LEADERSHIP PROGRAMME

• 10 REASONS FOR CHOOSING SGS LEADERSHIP

& MANAGEMENT CENTRE


• UNDERSTANDING CUSTOMER BEHAVIOUR

• EffECTIVE COMMUNICATION SKILLS

• DEALING WITH CONfLICT

• STRESS MANAGEMENT

• TELEPHONE TECHNIQUES

• DEALING WITH CHANGE

• COACHING SKILLS

• CUSTOMER CARE

• ROLE Of THE MANAGER


• TRAIN THE TRAINER


AND BUSINESSES

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CENTRES

TECHNICAL CENTRE

The Technical Centre offers training solutions in management systems standards, systems development, auditing and corporate responsibilities.

These courses are available as public events on pre-determined dates and set locations. The material delivered on these courses is generic, but where appropriate examples will always be from both service and manufacturing industries. Alternatively, we can deliver these courses on your premises allowing you to shape the message and style of the presentation to suit the business culture of your organisation.


The Leadership and Management Centre is for individuals, teams and organisations wishing to further develop existing managers and senior executives or develop talent to prepare people for new positions of leadership and management.

We offer a range of bespoke in-house solutions as well as programmes accredited with the Institute of Leadership & Management at levels three, five and seven designed for first line supervisors, senior managers and executive leaders:


The Vocational & Soft Skills Centre aims to make businesses more profitable, more effective and better places to work by developing talent in the business. Focussing on developing the soft skills within the workforce, the training provides employees with the key knowledge and skills that they need to perform their jobs.


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DISCOUNTS

MULTIPLE BOOKING DISCOUNT

SGS Academy offers a multiple booking discount scheme. The scheme gives you a discount on all additional participants. To reap the benefit of this scheme please contact us on +44 (0)1276 697777, or at [email protected] with details of your requirements.

The discount structure is displayed below. The discount is for every additional person after the first fully paying delegate.

2012 COURSE PACKAGE fEES

A package option is now available for all SGS training courses, which offer you even greater value. There are a number of different course packages available, offering an exclusive discount of up to 25% on normal course rates.

BOOKING

+44 (0)1276 697777

WWW.SGS.CO.UK/TRAINING

[email protected]

@

@

@1 DAY COURSE

£50

1 DAY £315

1 DAY £315

2 DAY COURSE £60

5 DAYS £990 or £1085

2 DAYS £620

3 DAY COURSE £70

PACKAGE fEE £1100

PACKAGE fEE £759

5 DAY COURSE £80

SAVE UP TO £300!

SAVE £176!

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+

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ALL 3 & 5 DAY IRCA COURSES RECEIVE A COPY Of THE STANDARD.

If YOU WOULD LIKE TO PURCHASE ADDITIONAL COPIES Of THE STANDARD, PLEASE CONTACT [email protected]


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http://www.sgs.co.uk/training




TECHNICAL CENTRE

The Technical Centre offers training solutions in management systems standards, systems development, auditing and corporate responsibilities.

These courses are available as public events on pre-determined dates and set locations. The material delivered on these courses is generic, but where appropriate examples will always be from both service and manufacturing industries. Alternatively, we can deliver these courses on your premises allowing you to shape the message and style of the presentation to suit the business culture of your organisation.

COURSES

• SUSTAINABILITY

• ENERGY MANAGEMENT SYSTEMS

• SUSTAINABLE EVENTS

• SUSTAINABLE STRATEGY WORKSHOPS

• ENVIRONMENTAL MANAGEMENT SYSTEMS

• QUALITY MANAGEMENT SYSTEMS

• DIVERSITY AND INCLUSION

• SOCIAL AND ETHICAL ACCOUNTING AND REPORTING

• BRITISH RETAIL CONSORTIUM (BRC)

• fOOD SAfETY MANAGEMENT SYSTEMS

• INfORMATION SECURITY MANAGEMENT SYSTEMS

• fORESTRY STEWARDSHIP COUNCIL (fSC)

• OCCUPATIONAL HEALTH & SAfETY MANAGEMENT SYSTEMS

• MEDICAL DEVICES

• GOOD MANUfACTURING PRACTICES

• CUSTOMER SERVICE

• IT MANAGEMENT SYSTEMS

• BUSINESS CONTINUITY MANAGEMENT

• INTEGRATED MANAGEMENT SYSTEMS (IMS)


OPTIONS

We offer a variety of different options in order for you to complete your course. Based on your individual needs, you can opt for a:

PUBLIC COURSE

These courses are available on pre-determined dates and set locations. The material delivered on these courses is generic, but where appropriate examples will always be from both service and manufacturing industries. One advantage of this type of learning is gaining the viewpoint of other organisations.

IN-HOUSE COURSE

Running a course at your premises allows you to shape the message and style of the presentation to suit the individual culture of your organisation. It is often the most convenient and the most cost-effective solution if you wish to train a number of your staff, or when confidentiality is an issue.

E-LEARNING COURSE

SGS is able to offer training using e-learning technology. These courses are developed specifically for clients in order to provide quick and effective training to a large number of staff, with the benefit of management information on the delegates’ progress.

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As an Energy Institute Approved Training Provider, our delegates get the best quality training and recognition in the energy arena.


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SUSTAINABILITY - ENERGY MANAGEMENT SYSTEMS

ENERGY MANAGEMENT SYSTEMS – LEVEL ONE

ENERGY MANAGEMENT SYSTEM LEAD AUDITOR COURSE – LEVEL THREE

INTERNAL ENERGY MANAGEMENT SYSTEM AUDITOR – LEVEL TWO

ENERGY MANAGEMENT SYSTEM AUDITOR CONVERSION COURSE – LEVEL THREE

1 DAY • £315

5 DAYS • £1085

2 DAYS • £620

3 DAYS • £760

The course will provide you with the understanding of what an Energy Management System is, the main requirements of ISO 50001 and how to improve the System.

Course certified by IRCA. Number A17574

Designed for anyone who wants to gain the knowledge and skills necessary to audit management systems against ISO 50001 using the auditing techniques described in ISO 19011. Once successfully completed, you will have met the training requirements to apply for registration as an IRCA EnMS Auditor or Lead Auditor, and be able to join in a conversion course to transfer your skills to a different management system.

This course aims to equip participants with the knowledge and skills needed to assess and report on the conformance and effective implementation of an Energy Management System against ISO 50001, in accordance with ISO 19011.

This course aims to equip experienced Lead Auditors with the knowledge needed to assess and report on the conformance and effective implementation of an Energy Management System, against ISO 50001.

12 JULY

10 SEPTEMBER

15 AUGUST

17 SEPTEMBER

BIRMINGHAM

ASCOT

BIRMINGHAM

ASCOT

EnM

SfTC

EnM

SLA

CIE

nMSA

EnM

SACC

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@If YOU’RE LOOKING fOR A MORE BESPOKE AND HANDS-ON APPROACH, TAKE A LOOK AT OUR WORKSHOPS AND AWARENESS SESSIONS. If YOU DON’T fIND WHAT YOU ARE LOOKING fOR, WE’D BE DELIGHTED TO DEVELOP IT fOR YOU.


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SUSTAINABILITY - ENERGY MANAGEMENT SYSTEMS

ENERGY MANAGEMENT SYSTEM SEMINAR fOR SENIOR MANAGEMENT

ENERGY MANAGEMENT SYSTEM EMPLOYEE AWARENESS

Provides the management team with an understanding of what an Energy Management System is, what it comprises, the main steps involved in its implementation, and the certification process.

During our awareness sessions we make use of a wide range of tools with teaching, playful and interactive features, such as games, quizzes, and more. We believe that people learn better using these methods, and behaviours are permanently changed.

We tailor our sessions to each organisation according to its employees’ profile and to the company culture and values. We address the following questions:

• Why should we manage energy?• How will energy management apply to my department?• What’s my role in energy performance improvement?

EnM

SSEM

EnM

SEA

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ISO 50001 IMPLEMENTATION WORKSHOPS

WORKSHOP 1 - GETTING STARTED

• ENMS boundaries and scope • Top management representative• Information availability

WORKSHOP 2 - SETTING THE ENERGY MANAGEMENT SYSTEM GOALS

• Energy review • Legal requirements • Objectives and targets• Metering and targeting • Performance indicators • Programme

WORKSHOP 3 - IT’S ALL ABOUT PEOPLE

• Responsibilities and competence requirements • Training needs• Communication plan • Purchasing and asset management• Document and records control

WORKSHOP 4 - ENERGY MANAGEMENT SYSTEM IMPROVEMENT

• Nonconformities • Improvement opportunities• Corrective and preventive action • Internal audits plan• Internal auditors’ competence • Compliance evaluation • ENMS review

EnM

SW

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SUSTAINABLE EVENTS

BS 8901 (ISO 20121) AWARENESS – LEVEL ONE

BS 8901 (ISO 20121) INTERNAL AUDITOR – LEVEL TWO

BS 8901 (ISO 20121) IMPLEMENTATION – LEVEL TWO

SUSTAINABILITY ISSUES IDENTIfICATION AND EVALUATION – LEVEL TWO

1 DAY • £315

2 DAYS • £620

2 DAYS • £620

This course aims to explain what sustainable events are, how to plan and deliver a sustainable event, and how to implement a management system according to the BS 8901 (ISO 20121) standard.

This course aims to equip participants with the knowledge and skills needed to effectively audit a Sustainable Events Management System (SEMS), in accordance with BS 8901 (ISO 20121) and using ISO 19011 audit techniques effectively.

This course aims to equip participants with the knowledge and skills needed to effectively implement a Sustainable Events Management System (SEMS), in accordance with BS 8901 (ISO 20121).

This workshop focuses on different methodologies used to identify all ranges of sustainability issues related to event life cycle stages and evaluation techniques.

23 JULY

26 JULY

24 JULY

BIRMINGHAM

BIRMINGHAM

BIRMINGHAM

SEAW

SEI

A

SEIM

PSE

SIW

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1 DAY

PLEASE CALL US fOR A NO OBLIGATION QUOTE

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SUSTAINABLE EVENTS

SUPPLY CHAIN MANAGEMENT – LEVEL TWO

SUSTAINABILITY PERfORMANCE INDICATORS – LEVEL TWO

STAKEHOLDER IDENTIfICATION AND ENGAGEMENT TECHNIQUES – LEVEL TWO

CONTINUAL IMPROVEMENT TECHNIQUES – LEVEL TWO

Sustainable events rely heavily on suppliers’ engagement and commitment to sustainable values. This workshop identifies methodologies that can be put in place to achieve an effective supply chain management.

Sustainability Performance Evaluation enables organisations to assess the status of their sustainability performance, and identify areas for improvement. The selection of key performance indicators (KPI) are an important factor in SEMS implementation and can help an organisation demonstrate performance improvement to a variety of stakeholders.

This workshop focuses on the identification and engagement of stakeholders. This step is critical to sustainability issues identification and evaluation. Participants will be able to consider all relevant stakeholders’ points of view and deploy them into the SEMS.

This workshop will provide guidance on how to identify, evaluate and implement improvement opportunities in sustainability management.

SESM

WSE

SPW

SE

SHW

IMPT

W

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1 DAY


1 DAY


1 DAY


1 DAY


WELCOME

CONTENTS

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SUSTAINABILITY STRATEGY

In this series of workshops, we will screen all sustainability issues related to your business and support you with planning your sustainability strategy.

The workshops are prepared beforehand, based on the characterisation of your business and markets, and through the identification of key personnel that must be involved in one or more sessions.

@SUSTAINABILITY STRATEGY WORKSHOPS

The sessions are structured so that the outputs of each session are used in those that follow, until the ultimate goal is completed.

1. How does my business interact with society and the environment?

2. How can society and environmental issues threaten my business?

3. In what way can society and environmental issues benefit my business?

4. Which issues are most important to me? 5. How can I integrate them in my business

strategy and plans?

AUDIT AND ASSESSMENT

We can help you identify where the biggest opportunities and risks lie. Whether it’s related to cost saving, entering new markets, achieving legal compliance, or improving your reputation and your relationship to the local community, we screen all opportunities and risks related to your organisation.

MANAGEMENT AND TEAM COACHING

Coaching includes: assisting individuals in identifying goals, communicating effectively with peers, staff and external stakeholders, prioritising tasks and managing projects, and embedding environmental management across all organisational activities.

CORPORATE EVENTS

Including: designing bespoke programmes contextualised to specific services or themes. The delivery of large-scale presentations and training seminars, and arranging key speakers to attend transformational practice sessions.

TRAIN THE TRAINER AND IN-HOUSE INDUCTION PROGRAMMES

Including: supporting staff to become internal sustainability trainers and to deliver induction programmes.

SUSTAINABILITY CHAMPIONS

Including: training and coaching staff to engage with main stakeholders, to assist with the identification of present and foreseen risks and opportunities, dynamic enhancement of project teams, and results dissemination across the organisation.


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ENVIRONMENTAL MANAGEMENT SYSTEMS

INTRODUCTION AND AWARENESS TO ISO 14001:2004 – LEVEL ONE

THE 8-HOUR ENVIRONMENTAL MANAGER – LEVEL ONE

ENVIRONMENTAL LEGISLATION AND COMPLIANCE – LEVEL ONE

IMPLEMENTING ISO 14001:2004 – LEVEL TWO

1 DAY • £315

1 DAY • £315

1 DAY • £315

2 DAYS • £620

An introduction for anyone involved in the development, implementation and management of an Environmental Management System. Once completed, you will be able to register for an EMS Internal or Lead Auditor training course.

This one day training course covers the fundamentals of Environmental Management Systems from the manager’s perspective – turning the principles and requirements into operational planning. This course is suitable for those who have recently filled the Environmental Manager role and other functions directly involved in these areas.

This course takes a practical approach to legislative compliance and how it can be managed within an Environmental Management System.

Designed for anyone who needs to develop the necessary skills to implement and maintain an effective Environmental Management System to meet the requirements of ISO 14001. When you have completed this course, you will be able to register for an EMS Internal or Lead Auditor training course.

20 SEPTEMBER 26 SEPTEMBER 7 NOVEMBER

10 OCTOBER

8 NOVEMBER

21 NOVEMBER

SOUTH WALESBIRMINGHAM

HEATHROW

HEATHROW

HEATHROW

MANCHESTER

EMSf

TC8H

EMEM

S-CO

MP

EMSI

MP

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ISO 14001:2004 INTERNAL AUDITOR – LEVEL TWO

AUDITOR CONVERSION TO ISO 14001:2004 COURSE – LEVEL THREE

LEAD ENVIRONMENTAL AUDITOR – LEVEL THREE

2 DAYS • £620

3 DAYS • £760

5 DAYS • £1085

Designed for anyone who needs to develop the knowledge and skills needed to assess and report on the conformance and effective implementation of processes, and the continuous improvement of systems.

This course is for those who have successfully completed a Lead Auditor Course in another discipline. The programme is designed to broaden participants’ skills and give them a thorough understanding of EMS requirements and audit criteria. Once completed, you will be able to enrol on an Integrated Management Systems Auditor course.

Course certified by IRCA. Number A17262. IEMA approved

Designed for anyone who wants to gain the knowledge and skills necessary to audit management systems against ISO 14001:2004. When you have successfully completed this course, you will have met the training requirements to apply for registration as an IRCA EMS Auditor or Lead Auditor and be able to join in a conversion course to transfer your skills to a different management system.

4 JULY 12 SEPTEMBER 10 OCTOBER 7 NOVEMBER5 DECEMBER

2 OCTOBER23 OCTOBER 11 DECEMBER

20 AUGUST 3 SEPTEMBER 17 SEPTEMBER 1 OCTOBER 15 OCTOBER 19 NOVEMBER26 NOVEMBER 17 DECEMBER

SCOTLANDLEEDS

HEATHROWSOUTH WALES

NEWCASTLE

SOUTH WALESDAVENTRY

HEATHROW

HEATHROWSCOTLAND

NEWCASTLEMILTON KEYNES

MANCHESTERSOUTH WALES

DAVENTRY HEATHROW

IEM

SAEM

SACC

EMSL

AC

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PHASED APPROACH TO ENVIRONMENTAL MANAGEMENT SYSTEMS

ISO 14005 uses a phased approach to implementing an Environmental Management System. This can grow to meet the requirements of the International Standard for Environmental Management System ISO 14001.

A phased approach offers several advantages. Users can implement their system step by step, adding or expanding elements as they provide value to the organisation.

AUDIT AND ASSESSMENT

We can help you to identify where the biggest opportunities and risks lie. Whether it’s related to cost saving, entering new markets, achieving legal compliance, or improving your reputation and your relationship to the local community, we screen all opportunities and risks related to your organisation.


Coaching includes: assisting individuals in identifying goals, communicating effectively with peers, staff and external stakeholders, prioritising tasks and managing projects, and embedding environmental management across all organisational activities.

TRAINING AND TECHNICAL DEVELOPMENT

We support you with building internal technical capabilities through the delivery of workshops aimed at those different environmental opportunities and risks you have chosen to address.

For every chosen environmental area, we will go through the different related management stages: characterisation, legal requirements, training and awareness, operational control and monitoring.You can choose to attend workshops on several themes at once, or in a sequential order according to your resources and management priorities.

CORPORATE EVENTS

Including: designing bespoke programmes contextualised to specific services or themes. The delivery of large-scale presentations and training seminars, and arranging key speakers to attend transformational practice sessions.


Including: supporting staff to become internal sustainability trainers and to deliver induction programmes.

ENVIRONMENTAL CHAMPIONS

Including: training and coaching staff to engage with main stakeholders, to assist with the identification of present and foreseen risks and opportunities, dynamic enhancement of project teams, and results dissemination across the organisation.

IDENTIfYENVIRONMENTALOPPORTUNITIES

AND RISKS

SELECT ONEENVIRONMENTAL

OPPORTUNITYOR RISK

IMPLEMENTMANAGEMENT

SYSTEM ELEMENTS TO ADDRESS THIS

OPPORTUNITYOR RISK

CHOOSE ANOTHERENVIRONMENTAL

OPPORTUNITYOR RISK

COMPLETEISO 14001

MANAGEMENTSYSTEM

JULY TO DECEMBER 2012SGS TRAINING COURSES MAKING CHANGE HAPPEN JULY TO DECEMBER 2012

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QUALITY MANAGEMENT SYSTEMS

INTRODUCTION TO INTERNAL QUALITY AUDITS – LEVEL ONE

INTRODUCTION & AWARENESS TO ISO 9001:2008 – LEVEL ONE

THE 8-HOUR QUALITY MANAGER – LEVEL ONE


1 DAY • £315

1 DAY • £315

1 DAY • £315

2 DAYS • £620

An introduction for anyone who needs to understand how to conduct effective internal audits, understand the principles of auditing and deal with typical auditing difficulties. Once completed, you will be able to register for an Internal or Lead Auditor training course.


An introduction for anyone involved in the development, implementation and management of an ISO 9001:2008 management system. Once completed, you will be able to register for a QMS Internal or Lead Auditor training course.

This one day training course covers the fundamentals of Quality Management Systems from the manager’s perspective – turning the principles and requirements into operational planning. This course is suitable for those who have recently filled the Quality Manager role and other functions directly involved in these areas.


Designed for anyone who needs to develop the knowledge and skills needed to assess and report on the conformance and effective implementation of processes, and the continuous improvement of systems. When you have successfully completed this course and the QMS FTC, you will have met the training requirements to apply for registration as an IRCA Internal QMS Auditor and have the opportunity to progress on to an ISO 9001:2008 Lead Auditor Course.

18 SEPTEMBER

6 AUGUST19 SEPTEMBER25 SEPTEMBER

9 OCTOBER

4 JULY 7 AUGUST19 SEPTEMBER16 OCTOBER 5 DECEMBER

HEATHROW

LEEDSSOUTH WALESMANCHESTER

HEATHROW

BELfASTLEEDS

HEATHROWLEEDS

DAVENTRY

IA1

QM

SfTC

8HQ

MIQ

MSA

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QUALITY MANAGEMENT SYSTEMS

ISO 9001:2008 LEAD AUDITOR – LEVEL THREE

AUDITOR CONVERSION TO ISO 9001:2008 – LEVEL THREE

5 DAYS • £1085

3 DAYS • £760


Designed for anyone who wants to gain the knowledge and skills necessary to audit management systems against ISO 9001:2008, using the auditing techniques described in ISO 19011. When you have successfully completed this course, you will have met the training requirements to apply for registration as an IRCA registered QMS Lead Auditor and be able to join a conversion course to transfer your skills to a different management system.

This course is for those who have already passed a Lead Auditor Course in another discipline. The programme is designed to broaden participants’ skills and give them a thorough understanding of QMS requirements and audit criteria. Once completed, you will have the opportunity to register for an Integrated Management Systems Auditor course.

9 JULY HEATHROW9 JULY SOUTH WALES10 SEPTEMBER BELfAST24 SEPTEMBER SOUTH WALES1 OCTOBER STANSTEAD22 OCTOBER MANCHESTER26 NOVEMBER SCOTLAND3 DECEMBER HEATHROW10 DECEMBER SOUTH WALES

1 OCTOBER HEATHROW

QM

SLA

CQ

MSA

CC

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DIVERSITY AND INCLUSION

Our diversity team offer a three-tiered approach to delivery, recognising that organisations are at different stages within their diversity journey. Our ACT Now Programme enables you to work towards a framework of excellence with targeted support in the areas where you need it most. Although there are clear benefits in working towards the entire framework, clients can select from any of the service options listed:

AUDIT & ASSESSMENTCONSULTATION SUPPORTTRAINING & LEADERSHIP DEVELOPMENT

Our ACT Now Programme enables you to select which option you require or select different parts of each.

AUDIT

ACHIEVING DIVERSITY EXCELLENCE (ADE)

A framework of best practice will be used to identify which level your organisation is currently at. A development route will be planned and actions will be set to move your organisation through three levels to achieve “diversity excellence”.

RAPID APPRAISAL/EQUALITIES CHECKLIST

A rapid appraisal and equalities checklist that will enable you to look at your HR policies and procedures and ensure that these are being applied in a practical and fair way.

EQUALITY IMPACT ASSESSMENTS

Internal support on conducting an equality assessment/policy review, scoping equality relevance and completion of equality impact assessments with appropriate recommendation reports.

CONSULTATION

SUPPORT

Consultancy support on design and practical application of equality related policies such as: equality schemes, reasonable adjustment policies, flexible working arrangements, and a bullying and harassment policy.

RAISING PROfILES

Supporting organisations to raise their quality, inclusion and diversity profile. Identification of equality specific targets and objectives linked to the equality strategy.

REVIEWING EQUALITY REPRESENTATION

Reviewing equality representation and recommendations of positive action activities.

DESIGN AND IMPLEMENTATION Of MANAGING DIVERSITY COMPETENCE PROGRAMME

Design and implementation of a managing diversity competence programme with individual equalityobjectives linked to performance review.

COMMUNITY PARTICIPATION

Delivery of detailed organisational and community involvement/consultation exercises, focus groups, facilitated group meetings, or stakeholders engagement events.

TRAINING

DIVERSITY AND INCLUSION TRAINING

For leaders, managers and staff, helping them work through diversity situations by giving them a non-threatening, non-politically correct space to explore the issues and challenges for themselves and practically address this in the workplace. Generic diversity programmes and specific programmes covering all diversity strands.


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DIVERSITY AND INCLUSION


Coaching includes: assisting individuals in identifying goals, increasing managerial effectiveness and use of discretion, managing diverse teams, identifying and challenging inappropriate behaviour.

CORPORATE DIVERSITY EVENTS

Designing bespoke programmes contextualised to specific services or themes. Delivery of large-scale presentations and training seminars. Arranging key speakers to attend transformational practice sessions.


Supporting staff to become internal diversity trainers and deliver the Equality and Diversity “Diverse Identifier” Induction Programmes.


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SOCIAL AND ETHICAL ACCOUNTING AND REPORTING

INTRODUCTION & AWARENESS TO SOCIAL SYSTEMS – LEVEL ONE

SOCIAL SYSTEMS INTERNAL AUDITOR – LEVEL TWO

SOCIAL SYSTEMS AUDITOR CONVERSION COURSE – LEVEL THREE

SOCIAL SYSTEMS LEAD AUDITOR – LEVEL THREE

1 DAY • £315

2 DAYS • £620

3 DAYS • £760

5 DAYS • £1085

Designed to introduce participants to the social issues and questions facing today’s organisations, the significance of stakeholder concerns and the mechanisms that are being developed to assist organisations in developing these issues. Once completed, you will be able to register for a Social Systems Internal or Lead Auditor training course.

Designed to provide participants with the knowledge and skills necessary to perform internal audits of Social Systems and help interpret the requirements of Social Systems audit criteria.

Course certificated by IRCA. Number A17281.

This Course is designed to help transfer your existing auditing skills from other management systems to those needed for audits of Social Systems. If you have already successfully completed an IRCA certificated 5-day Lead Auditor training course, you can use the SS ACC to broaden your skills and knowledge base to understand and audit to social systems criteria.

Course certified by IRCA. Number A17270 This course is designed to provide confidence to auditors in the development and conformance of social responsibility specifications of a Social Systems audit. When you have successfully completed this course you will meet the training requirements to apply for registration as an IRCA Social Systems Auditor or Lead Auditor and be able to join a conversion course to transfer your skills to a different management system.

21 SEPTEMBER

19 SEPTEMBER

17 SEPTEMBER16 OCTOBER

24 SEPTEMBER5 NOVEMBER10 DECEMBER

HEATHROW

HEATHROW

MANCHESTER HEATHROW

HEATHROWDAVENTRY

MANCHESTER

SSf

TC

ISSA

SSA

CCSS

LAC

@

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SOCIAL AND ETHICAL ACCOUNTING AND REPORTING

ISO 26000 AWARENESS – LEVEL THREE

CORPORATE RESPONSIBILITY – LEVEL THREE

1 DAY • £315

5 DAYS • £2500

The course will benefit those planning to develop, implement and manage a social responsibility system based on ISO 26000.

Designed to provide participants with the knowledge and skills in best practice corporate responsibility tools and standards. Aimed at those responsible for developing corporate responsibility reports, who provide sustainability assurance and other related consultancy services, and external assurance providers who undertake assurance engagements. Modules can be taken individually or in multiples. Please call our dedicated training services team for further information.

4 SEPTEMBER

15 OCTOBER

HEATHROW

HEATHROW

fD

IS

CRT

@

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BRITISH RETAIL CONSORTIUM (BRC)

A PRACTICAL INTRODUCTION TO THE GLOBAL STANDARD fOR PACKAGING AND PACKAGING MATERIALS - ISSUE 4 – LEVEL ONE

BRC/RILA GLOBAL STANDARD fOR CONSUMER PRODUCTS ISSUE 3: A PRACTICAL INTRODUCTION fOR MANUfACTURERS AND RETAILERS – LEVEL ONE

GLOBAL STANDARD fOR fOOD SAfETY – 1 DAY CONVERSION fROM ISSUE 5 TO ISSUE 6– LEVEL ONE

BRC/RILA GLOBAL STANDARD fOR CONSUMER PRODUCTS ISSUE 3: HOW TO IMPLEMENT – LEVEL ONE

1 DAY • £315

1 DAY • £315

1 DAY • £315

2 DAYS • £620

Designed for those responsible for implementation of the Standard. This course gives an understanding of the standards requirements and provides a background and introduction to the certification process.

The aim of this course is to provide manufacturers and retailers with a basic overview of the Standard, details of what is involved in certification, and an introduction to the first stages of implementing the Standard at a manufacturing site.

Designed for manufacturers, Technical Managers and consultants implementing the standard. This course gives an understanding of the changes to the standard, the audit process and corrective action requirements.

The course provides an in-depth explanation of the principles, details and requirements of the Global Standard for Consumer Products Issue 3. It explains everything a manufacturer will need to know and understand to be able to implement the Standard at their manufacturing site. It includes details on the benefits of having the Standard for Consumer Products and explains the auditing and certification process.

20 NOVEMBER

21 NOVEMBER

12 SEPTEMBER 21 NOVEMBER

BIRMINGHAM

BIRMINGHAM

BRISTOL MANCHESTER

BRC

1 B

RC6

BRC

2B

RCCP

@

@

@

@


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BRITISH RETAIL CONSORTIUM (BRC)

UNDERSTANDING THE REQUIREMENTS Of THE GLOBAL STANDARD fOR PACKAGING AND PACKAGING MATERIALS - ISSUE 4 – LEVEL TWO

INTERNAL AUDITOR (ALL BRC STANDARDS) – LEVEL TWO

INTRODUCTION TO STORAGE & DISTRIBUTION ISSUE 2

UNDERSTANDING THE REQUIREMENTS Of THE GLOBAL STANDARD fOR fOOD SAfETY - ISSUE 6 – LEVEL TWO

2 DAYS • £620

2 DAYS • £620

1 DAY • £315

2 DAYS • £620

This course covers the detailed requirements for anyone implementing or auditing against the Standard.

This course covers the detailed requirements for anyone managing or carrying out internal audits. The course is a mixture of workshop led discussions, practical activities and presentations. On day two, delegates undertake an audit using the skills and techniques learned on day one. Feedback will be given on the case study audit and how to improve auditing techniques.

This course for managers of storage and distribution sites provides a background and introduction to the Global Standard for Storage and Distribution.

The course includes topics such as the scope of the Standard, the Standard requirements and the certification process.

Designed for new auditors, manufacturers and consultants implementing the standard. This course gives an understanding of the standard, the audit process and a background to the certification process.

11 SEPTEMBER20 NOVEMBER

13 SEPTEMBER22 NOVEMBER

BRISTOLMANCHESTER

BRISTOLMANCHESTER

BRC

3B

RC5

BRC

7 B

RC4

@

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@

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fOOD SAfETY MANAGEMENT SYSTEMS

INTRODUCTION AND AWARENESS TO ISO 22000 – LEVEL ONE

ISO 22000 LEAD AUDITOR – LEVEL THREE

1 DAY • £315

5 DAYS • £1085

An introduction for anyone involved in the development, implementation and management of a Food Safety Management System. Once completed, you will be able to register for a FSMS Lead Auditor training course.


This course will equip food chain professionals with the skills and knowledge necessary to audit Food Safety Management Systems against ISO 22000:2005. When you have successfully completed this course, you meet the training requirements to apply for registration as an IRCA FSMS Auditor or Lead Auditor and be able to participate in a conversion course to transfer your skills to a different management system.

17 SEPTEMBER

16 JULY 3 SEPTEMBER 15 OCTOBER12 NOVEMBER

HEATHROW

HEATHROWMANCHESTER

BELfASTDAVENTRY

fSM

SfTC

fS

MSL

AC

@

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INfORMATION SECURITY MANAGEMENT SYSTEMS

INTRODUCTION AND AWARENESS TO ISO 27001 – LEVEL ONE


1 DAY • £315

5 DAYS • £1085

An introduction for anyone involved in the development, implementation and management of an information security management system based on ISO 27001. Once completed, you will be able to register for an ISMS Lead Auditor training course.


This course is designed to provide confidence to auditors in the development, conformance and effective implementation of processes and the continuous improvement of systems. When you have successfully completed this course, you meet the training requirements to apply for registration as an IRCA ISMS Auditor or Lead Auditor and will be able to join a conversion course to transfer your skills to a different management system.

6 AUGUST16 OCTOBER

3 SEPTEMBER 12 NOVEMBER

SOUTH WALESMANCHESTER

HEATHROWMANCHESTER

ISM

SfTC

ISM

SLA

C

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fORESTRY STEWARDSHIP COUNCIL (fSC)

INTRODUCTION AND AWARENESS TO fSC – LEVEL ONE

fSC TRADEMARK AWARENESS WORKSHOP – LEVEL ONE

fSC AND PEfC INTRODUCTION, AWARENESS AND MAINTENANCE – LEVEL TWO

1 DAY • £315

1 DAY • £315

2 DAYS • £620

Designed to provide participants with a better understanding of the Forest Stewardship Council (FSC) Chain of Custody (CoC) and its requirements. The approach will be systematic and easy to understand in assisting participants to implement their companies’ FSC CoC system in line with the requirements.

This workshop aims to provide participants with a better understanding of the Forest Stewardship Council (FSC) Chain of Custody (CoC) Trademark requirements. The approach will be systematic and easy to understand in assisting participants to meet the requirements of the FSC Trademark Standard (FSC-STD-50-001 (V1-2) EN).

This course aims to provide participants with a better understanding of Chain of Custody (CoC) Management systems and their key requirements. The approach will be systematic and easy to understand in assisting participants to implement and maintain their companies’ FSC and PEFC Chain of Custody systems in line with the Standards requirements.

9 OCTOBER

10 OCTOBER

11 OCTOBER

HEATHROW

HEATHROW

HEATHROW

fSCf

TCfS

CTfT

CPE

fTC

@

@

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OCCUPATIONAL HEALTH & SAfETY MANAGEMENT SYSTEMS

INTRODUCTION AND AWARENESS TO OHSAS 18001:2007 – LEVEL ONE

OHSAS 18001:2007 INTERNAL AUDITOR – LEVEL TWO

OHSAS 18001:2007 LEAD AUDITOR – LEVEL THREE

1 DAY • £315

2 DAYS • £620

5 DAYS • £1085

An introductory course ideal for those involved in the development, implementation and management of an OHSAS 18001:2007 Management System. Once completed, you will be able to register for an OH&S Management System Internal or Lead Auditor training course.

Designed for anyone who needs to develop the knowledge and skills required to assess and report on the conformance and effective implementation of processes, and the continuous improvement of systems.

Designed to provide participants with the knowledge and skills necessary to audit occupational health & safety management systems against OHSAS 18001:2007. When you have successfully completed this course, you meet the training requirements to apply for registration as an IRCA OH&S Management Systems Auditor or Lead Auditor and will be able to join a conversion course to transfer your skills to a different management system.

13 SEPTEMBER 11 OCTOBER 13 NOVEMBER

11 SEPTEMBER 17 OCTOBER 14 NOVEMBER

24 SEPTEMBER 29 OCTOBER 26 NOVEMBER3 DECEMBER

SOUTH WALESMANCHESTER

HEATHROW

LEEDS SOUTH WALES

HEATHROW

DAVENTRYSOUTH WALESMANCHESTERPORTSMOUTH

H&

SfTC

IH

&SA

H

&SL

AC

@

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OCCUPATIONAL HEALTH & SAfETY MANAGEMENT SYSTEMS

MEDICAL DEVICES

OH&S MANAGEMENT SYSTEMS AUDITOR CONVERSION COURSE – LEVEL THREE

INTRODUCTION TO 93/42/EEC MEDICAL DEVICES DIRECTIVE – LEVEL ONE

INTRODUCTION TO RADIATION STERILISATION – LEVEL ONE

3 DAYS • £760

1 DAY • £315

1 DAY • £315


This course is for those who have already successfully completed a QMS or EMS Lead Auditor course. The programme is designed to broaden participants’ skills and give them a thorough understanding of OHSAS 18001 requirements and audit criteria. Once completed, you will have the opportunity to register on an Integrated Management Systems Auditor course.

Detailed introduction to familiarise delegates about the Medical Devices Directive (as amended by Directive 2007/47/EC), and a practical framework for delegates to ensure compliance of their quality systems and technical documentation.

The objective of this course is to familiarise delegates with the requirements of ISO 11137 for control of radiation sterilisation (in particular gamma radiation sterilisation), to allow manufacturers of medical devices to ensure continued compliance.

2 JULY 14 AUGUST 11 DECEMBER

11 SEPTEMBER

25 SEPTEMBER

PORTSMOUTHHEATHROW

BELfAST

ASCOT

DAVENTRY

H&

SACC

M

D1

MD

GS

@

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MEDICAL DEVICES

INTRODUCTION TO ETHYLENE OXIDE (EO) STERILISATION AND ISO 11135 – LEVEL ONE

CONSTRUCTION Of MEDICAL DEVICE TECHNICAL fILE (DIRECTIVE 93/42/EEC) – LEVEL ONE

INTRODUCTION TO 98/79/EC IVD MEDICAL DEVICES DIRECTIVE – LEVEL ONE

QUALITY SYSTEMS fOR MEDICAL DEVICES – LEVEL TWO

1 DAY • £315

1 DAY • £315

1 DAY • £315

2 DAYS • £620

Introductory course on the key features of ISO 11135 and the Ethylene Oxide sterilisation process, providing awareness of the microbiological controls (such as bioburden before sterilisation), to allow medical device manufacturers to comply with regulatory requirements.

Thorough introduction for delegates to understand both the regulatory requirements for technical documentation under the Medical Devices Directive (as amended by Directive 2007/47/EC) and provide practical guidance on how to construct the technical file to ensure compliance for their medical device.

This course is designed to familiarise quality management, regulatory professionals and IVD device designers with the EC Directive 98/79/EC and the requirements for CE Marking of IVD medical devices.

This intensive course is designed to transfer detailed information about the transition of your quality system from ISO 9001 to ISO 13485, and the requirements of EC Directives through lectures from medical device Lead Auditors regularly undertaking Notified Body audits.

16 OCTOBER

2 OCTOBER

25 SEPTEMBER

12 SEPTEMBER

ASCOT

HEATHROW

HEATHROW

ASCOT

MD

EOM

DTf

M

DIV

D

MD

2 @

@

@

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MEDICAL DEVICES


RISK MANAGEMENT fOR MEDICAL DEVICES – LEVEL ONE

ISO 22716 COSMETICS – GUIDELINES ON GOOD MANUfACTURING PRACTICES (GMP)

GOOD MANUfACTURING PRACTICES (GMP) fOR THE PHARMACEUTICAL INDUSTRY

2 DAYS • £620

1 DAY • £315

This intensive course aims to provide delegates with the skills required to conduct internal audits of their quality system to the requirements of ISO 13485, using interactive training by medical device Lead Auditors experienced in ISO 13485 and Notified Body audits.

This course provides a comprehensive introduction to the key elements of risk management for medical devices, using the harmonised standard ISO 14971, and aims to give delegates a practical foundation in the relationship between risk management, the regulatory requirements and their quality system.

This course will provide you with a basic understanding of good manufacturing practices for Cosmetic manufacturing organisations. This interactive classroom training will focus on state-of-the-art requirements for a GMP system, and will also contain numerous implementation examples and case studies.

This course will provide practical examples and case studies on Good Manufacturing Practices for the pharmaceutical industry. The interactive classroom training will assist attendees that are interested to improve the quality structure in their organisations, up to the level of current standards of GMP.

2 OCTOBER

26 SEPTEMBER

ASCOT

DAVENTRY

MD

IAM

DRM

GM

P 1

GM

P 2

@

@

@

@

GOOD MANUfACTURING PRACTICES (GMP)


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2 DAYS


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CUSTOMER SERVICE

CUSTOMER SERVICE EXCELLENCE AWARENESS – LEVEL ONE

CUSTOMER SERVICE EXCELLENCE SEMINAR – LEVEL ONE

CUSTOMER SERVICE EXCELLENCE ASSESSOR – LEVEL TWO

INTRODUCTION AND AWARENESS TO ISO 10002:2004 – LEVEL TWO

1 DAYS • £315

2 DAYS • £620

The focus of this one day hands-on course is to prepare an application to meet the Standard. The elements within each of the Standard’s five criteria are explored and participants relate these to their own organisation.

This half-day seminar allows you to understand how the key drivers of customer satisfaction are embedded in the new Standard, and how they are relevant to service delivery today. The session will also describe the Customer Service Excellence requirements.

Designed to enable participants to gain a grounding of the principles of Customer Service Excellence, conduct effective internal assessments and understand the principles of assessment, evidence review and verification.

This course is designed to provide guidance in developing an open and responsive complaints-handling process, enabling participants to enhance their ability to resolve complaints and identify trends and eliminate causes of complaints.

24 OCTOBER

6 NOVEMBER

HEATHROW

ASCOT

CSEf

TCCS

ESEM

IACS

ECS

fTC

@

@

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2 DAYS


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IT MANAGEMENT SYSTEMS

BUSINESS CONTINUITY MANAGEMENT

INTEGRATED MANAGEMENT SYSTEMS


BUSINESS CONTINUITY AUDITOR/LEAD AUDITOR – LEVEL THREE

INTEGRATED MANAGEMENT SYSTEMS AUDITOR – LEVEL THREE

5 DAYS • £1085

5 DAYS • £1100

3 DAYS • £760


The knowledge and skills to perform first, second and third-party audits of Information Technology Service Management Systems against the requirements of ISO 20000 using the auditing techniques described in ISO 19011 guidelines for auditors. When you have successfully completed this course, you will meet the training requirements for registration as an IRCA ITSMS Auditor or Lead Auditor and will be able to join a conversion course to transfer your skills to a different management system.


Designed to provide participants with the knowledge and skills necessary to audit business continuity management systems against the requirements of BS 25999 using the auditing techniques described in ISO 19011. When you have successfully completed this course, you meet the training requirements to apply for registration as an IRCA BCMS Auditor or Lead Auditor and will be able to join a conversion course to transfer your skills to a different management system.

A practical approach to auditing and understanding the principles and mechanisms for the integration of Quality, Environmental and Health & Safety Management Systems.

8 OCTOBER

29 OCTOBER

17 JULY 4 SEPTEMBER 23 OCTOBER

HEATHROW

HEATHROW

SOUTH WALESHEATHROW

SOUTH WALES

ITSM

SLA

CB

CMSL

AC

IMS

@

@

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PRESENTATION SKILLS

ACCELERATED LEARNING PROGRAMME – LEVEL THREE2 DAYS • £620


This 2-day workshop will enable you to apply accelerated learning techniques to training courses, thereby enhancing the learning experience for participants. The course is aimed at experienced trainers who are seeking practical help in applying interactive student-centred learning methods to your courses.

This is a practical programme in which you will learn about and experience a range of learning techniques that you can take away and use immediately.

22 AUGUST 7 NOVEMBER

MANCHESTER HEATHROWA

L

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If you haven’t quite found what you are looking for, please do contact our training team as we offer many bespoke options, tailored to your needs.Please note all prices are exclusive of VAT.

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LEADERSHIP AND MANAGEMENT CENTRE

The Leadership and Management Centre is for individuals, teams and organisations wishing to further develop existing managers and senior executives or develop talent to prepare people for new positions of leadership and management.

SGS recognise that excellent leaders and managers are at the heart of today’s economy. The continued diversification of the UK Training Business enables SGS to offer a range of services which can be specifically tailored to you and your organisations needs

We offer a range of bespoke in-house solutions as well as programmes accredited with the Institute of Leadership and Management at levels three, five and seven designed for first line supervisors, senior managers and executive leaders:




Topics can include negotiating and influencing, emotional intelligence, risk management, decision making, problem solving and business continuity management as well as people, performance, change, project and financial management. These solutions equip you with the skills you need to manage and lead prosperous high performing teams and organisations.

COURSES




• 10 REASONS FOR CHOOSING SGS LEADERSHIP & MANAGEMENT CENTRE

COACHING AND TEAM DEVELOPMENT

Our team include highly qualified and experienced coaches, mentors and Neuro Linguistic Practitioners licensed to deliver psychometric instruments and 360 feedback realising potential, personal leadership styles, personality types and team dynamics. These invaluable sessions, which can be offered on a one-to-one or group basis, help identify strengths and improve areas for development, enable leaders and managers to adapt to situations, improving relationships, reducing conflicts and improving individual, team and organisational performance, thereby contributing to the bottom line.

TRAIN THE TRAINER

We can support you to become leadership, management and talent development trainers and coaches, delivering your own in-house programmes and gaining recognition in your sector.


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fIRST LINE SUPERVISORS PROGRAMME

fLSP

5 DAYS • £1085 TARGET AUDIENCE:The First Line Supervisors Programme (FLSP) is designed for those operating at team leader level who may be new to management.

AIM:This programme aims to develop skills in people and performance management, problem solving, conflict management, grievance resolution, presentation and interviewing skills, as well as chairing effective meetings and working with budgets.

OUTCOMES:By the end of this Programme, participants will be able to:1. Develop and motivate teams, providing constructive feedback to maximise performance

and continuous improvement2. Apply decision making techniques to identify and solve problems, resolving conflicts

and grievances3. Conduct a risk assessment of the workplace, highlighting prevention and control measures

and complying with environmental and legal managerial responsibilities4. Chair and participate in effective succinct meetings5. Work with costs and budgets, monitoring variance and using control mechanisms6. Plan, manage and evaluate a project, setting key deliverables and milestones, monitoring

and promoting benefits7. Conduct a succinct, timely briefing or presentation, using innovative techniques to engage

the audience

STRUCTURE:This Programme comprises distance learning prior to a workshop delivered with exercises, presentations and facilitated discussions, culminating in an action plan to apply in the workplace.

ASSESSMENT AND ACCREDITATION:Participants enrolled on the FLSP complete a work-based assignment of 2000 words, identifying and describing the nature, scope and impact of an issue, analysing options, evaluating, selecting, implementing and reflecting on the chosen solution. Participants use a learning log to reflect on their communication, direction and leadership style, outlining the importance of a common sense, motivating, supporting and developing their team.

Completion of this Programme can result in a LEVEL 3 CERTIfICATE IN LEADERSHIP AND MANAGEMENT with the ILM.

15 OCTOBER ASCOT

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SMP

2X 3 DAYS • £760 X 2TARGET AUDIENCE:The Senior Management Programme (SMP) is designed for those operating at middle to senior management level either as heads of departments or business functions.

AIM:The SMP aims to develop change, finance and people management skills as well as enhancing equality and diversity, critical thinking, creativity and innovation.

OUTCOMES:By the end of this Programme, participants will be able to:1. Assess and improve their own leadership capability, identifying strengths and nurturing

areas for improvement 2. Develop and build teams to achieve organisational goals, coaching, mentoring and

managing people to maximise their performance3. Apply creativity and innovation to effectively manage change within the organisation4. Present a robust financial case with options to inform leadership decisions5. Develop critical thinking skills, assessing and reflecting on the validity and impact

of information

STRUCTURE:This interactive Programme is delivered over two lots of three days using a mixture of workshops with exercises, presentations and facilitated discussions.

ASSESSMENT AND ACCREDITATION:Those enrolled on the SMP complete a 5000 word written work-based assignment, identifying, critically assessing and evaluating options for improvement and innovation in their organisation. This includes a change management plan together with a quotation. Additionally participants engage in action learning and write a 3000 word work-based assignment to analyse and reflect on their performance as a leader, developing an action plan to improve their leadership and management capabilities in the workplace.

Completion of this Programme can result in a LEVEL 5 DIPLOMA IN LEADERSHIP AND MANAGEMENT accredited by the ILM.

SMP1 - MODULE 1 EXECUTIVE LEADERSHIP SkILLS25 SEPTEMBER ASCOT

SMP 2 - MODULE 2 BUSINESS MANAGEMENT SKILLS 13 NOVEMBER ASCOT

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ELP

6X 1 DAY MASTER CLASSES • £315 X 6TARGET AUDIENCE:The Executive Leadership Programme (ELP) is ideal for aspiring directors and vice presidents with responsibility for setting the strategic direction of the organisation.

AIM:The ELP aims to enhance strategic thinking, build commitment to corporate vision and values, adapting leadership styles to lead in times of austerity and significant change, making informed and prosperous decisions.

OUTCOMES:By the end of this Programme, participants will be able to:1. Negotiate, influence and secure stakeholder buy in to corporate vision and values2. Develop and implement a corporate strategy to achieve the organisations goals3. Lead the organisation through times of fluctuation and adversity, applying effective

leadership styles and using emotional intelligence4. Secure budgets for the organisation, evaluating the viability, costs, benefits and risks

associated with capital projects5. Employ effective business continuity strategies, making informed judgements for

major corporate decisions

STRUCTURE:This flexible programme is made up of 6 one day master classes on visioning and values, strategy and strategic thinking, politics, negotiating, influencing and persuading, emotional intelligence, business continuity, corporate risk and decision making. The workshops comprise of presentations, facilitated discussions and exercises.

ASSESSMENT AND ACCREDITATION:Participants enrolled on the ELP complete two 2,000 word reflective reviews; one identifying the process and effectiveness of two major decisions reflecting on their own practice employing appropriate decision making strategies. The second reflective review is focussed on personal leadership and management performance, analysing and reflecting on feedback, using this to identify strengths and develop an action plan to address developmental areas.

Completion of this Programme can result in a LEVEL 7 CERTIFICATE IN EXECUTIVE MANAGEMENT accredited with the ILM.

DEVELOPING THE EXECUTIVE LEADER ELP16 SEPTEMBER ASCOT

VISION, VALUES, STRATEGY AND STRATEGIC THINKING ELP220 SEPTEMBER ASCOT

BUSINESS CONTINUITY, CORPORATE RISK, DECISION MAKING ELP34 OCTOBER ASCOT

LEADING ORGANISATIONAL CHANGE ELP425 OCTOBER ASCOT

CONfLICT MANAGEMENT, NEGOTIATING AND INfLUENCING ELP58 NOVEMBER ASCOT

fINANCE fOR NON-fINANCE LEADERS ELP629 NOVEMBER ASCOT

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• BESPOKE – the SGS Leadership and Management solutions are specifically tailored to the unique needs of our clients, identified through a

• COMPLIMENTARY NEEDS ANALYSIS – triangulating and understanding the key issues as well as the knowledge, skills, attitudes and behaviours required, designing and delivering

• INNOVATIVE leadership and management development programmes using blended solutions including web portals, e-learning, distance learning, immersive learning, presentations, group exercises and action learning sets delivered at a

• CHOICE Of VENUES to suit our clients, delivered during working hours to maintain a healthy

• WORK/LIfE BALANCE and equal opportunities for everyone with no requirement for evening or weekend commitments,

• DELIVERED BY THE INDUSTRY fOR THE INDUSTRY with trainers, who are leaders and managers themselves highly skilled and qualified in the clients business lines ensuring

• CONTEXTUALISATION and relevance to the workplace enabling participants to easily embed their learning, tools and techniques making significant business

• IMPACT realising GUARANTEED BENEfITS through improved leadership and management skills as a result of this

• COST EffECTIVE initiative, saving the organisation approximately £3,000[1] per person in comparison with other providers, plus

10 REASONS fOR CHOOSING SGS LEADERSHIP & MANAGEMENT CENTRE


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fOR THE UK ON +44 (0)1276 697777.


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The Vocational & Soft Skills Centre aims to make businesses more profitable, more effective and better places to work by developing talent in the business. Focussing on developing the soft skills within the workforce, the training provides employees with the key knowledge and skills that they need to perform their jobs.

SOfT SKILLS TRAINING

As the business world is continuously changing, organisations need to provide employees with training throughout their careers. By providing continuous training, it is easier to stay ahead of the competition, create positive attitudes, keep employees motivated, become more efficient

COURSES

• UNDERSTANDING CUSTOMER BEHAVIOUR

• EffECTIVE COMMUNICATION SKILLS

• DEALING WITH CONfLICT

• STRESS MANAGEMENT

• TELEPHONE TECHNIQUES

• DEALING WITH CHANGE

• COACHING SKILLS

• CUSTOMER CARE

• ROLE Of THE MANAGER


• TRAIN THE TRAINER

OPTIONS

We offer a variety of different options in order for you to complete your course. Based on your individual needs, you can opt for a:

PUBLIC COURSE

These courses are available on pre-determined dates and set locations. The material delivered on these courses is generic, but where appropriate examples will always be from both service and manufacturing industries. One advantage of this type of learning is gaining the viewpoint of other organisations.

IN-HOUSE COURSE

Running a course at your premises allows you to shape the message and style of the presentation to suit the individual culture of your organisation. It is often the most convenient and the most cost-effective solution if you wish to train a number of your staff, or when confidentiality is an issue.

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UNDERSTANDING CUSTOMER BEHAVIOUR

DEALING WITH DIffERENT CUSTOMER BEHAVIOURS EffECTIVELY

This training is designed to introduce participants to ways of identifying the behavioural clues given by customers and to use this knowledge to apply suitable skills with which to respond.

This training course encourages participants to identify different types of customer behaviour, and to develop their own strategy for dealing with it.

By the end of this course, participants will be able to: -

• Identify the three different customer behaviours• Recognise their own style in negative situations• Deal with difficult customers• Say what they want to say, clearly and precisely• Support what they say by how they say it• Prevent being manipulated or sidetracked

EffECTIVE COMMUNICATION SKILLS

To really be effective in the business world, it is vital for you to communicate well. To be a good manager, you must be able to communicate exceptionally well.

This Course considers the basics of communication dynamics, learning the skills that will improve your communication. Interactive sessions will improve and promote better interpersonal relationships and deliver an effective personal communication strategy.

By the end of this workshop, participants will be able to:

• Inform, engage and inspire their teams through the way in which they communicate• Recognise the importance of good communication• Control their verbal and non-verbal skills• Develop their questioning and listening skills• Communicate effectively


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VCB

VECS

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DEALING WITH CONfLICT

DEALING WITH DIffERENT CUSTOMER BEHAVIOURS EffECTIVELY

To first deal with conflict, you need to understand how you would respond to certain situations. The programme looks at personal behaviours and draws lessons that can be transferred to difficult situations

By the end of this workshop, participants will have learned:

• How assertive they are• Different behaviours and how they can deal with them assertively• How their rights and beliefs can affect behaviour• How to behave assertively in a variety of situations• To recognise why people may become ‘difficult’ and manage their response• To recognise the stages of the assault cycle and employ defusing techniques• How to demonstrate effective influencing techniques

STRESS MANAGEMENT

Life today is hectic we all juggle more and more commitments at home and at work. To stay happy and healthy through all of this we need to be clear about our own stress tolerance. If we can manage our own life reasonably well we can also help our friends, family and colleagues to do the same.

Everyone on the course will have experienced varying degrees of stress from time to time. Some stress is positive and pressure can be stimulating and exciting.

Sometimes we might feel there is more pressure than we are able to deal with at a particular moment in time, whether it stems from work or home.

This is a one day workshop designed to introduce participants to the tools and techniques all of us can use to manage stress more effectively in ourselves and others.

By the end of this workshop delegates will be able to;

• Appreciate the concepts of stress and stress management.• Detect any warning signs associated with the negative effects of stress in

ourselves and others• Use tools and techniques for avoiding, dealing with or insulating ourselves from stress.

27 JULY NEWCASTLE14 SEPTEMBER NEWCASTLE 26 OCTOBER NEWCASTLE 9 NOVEMBER NEWCASTLE14 DECEMBER NEWCASTLE


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VDW

CVS

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1 DAY • £315

1 DAY

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TELEPHONE TECHNIQUES

Good telephone techniques are extremely important and the impression we make on the telephone can have a major impact on the business and it’s success. Developing the business depends more and more on the professionalism of those staff, who communicate by phone.

This workshop is interactive and fun, and encourages participation to develop their own personal telephone skills, whilst encouraging them to see the importance and value of their role. Workshops enable participants to build on their individual skills and introduce best practices.

By the end of this course, participants will be able to:

• Adapt a telephone style that suits their personality• Create a professional impression on the phone• Be clear and concise in getting a message across• Develop confidence in dealing with telephone calls• Take the emotion out of a call• Demonstrate a desire to own the call• Take responsibility for each call• Take control of a call• Deal with difficult calls

DEALING WITH CHANGE

Whenever an organisation introduces something new into the work environment, there will be difficulties.

This programme provides a structured approach to helping individuals, teams, and organisations from a current state to a desired future state. It provides a process aimed at helping employees to accept and embrace changes in their business environment.

By the end of this workshop, participants will;

• Appreciate the need for change• Embrace change• Discover and relate to the transition curve• Transfer self and others through the curve• Manage change with self analysis and action• Be a settling influence• Apply simple principles• Recognise the stages of change within self and others


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VTQ

VDC

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COACHING SKILLS

Coaching is the quickest and most effective method of developing members of staff.

This training is designed to support the introduction of a consistent approach to the way an individual is managed within any company

The training is designed to be participative and practical, with particular emphasis being placed on developing the skills associated with effectively implementing and driving performance.

By the end of the training delegates will be able to:

• Explain the benefits of coaching and when it can be used• Identify their development needs relative to coaching• Explain what needs to be established at each stage of the GROW model• Describe the skills/behaviours needed to be an effective coach and be able to explain

barriers that can impact on the coaching experience and how to overcome them• Understand how to adapt their style to meet the needs of individuals• Understand how coaching can be used to give feedback• Demonstrate coaching skills in line with the GROW model• Develop an action plan based on identified needs for application in the workplace.

5 JULY NEWCASTLE11 OCTOBER NEWCASTLE 4 DECEMBER NEWCASTLE

2 DAYS • £620

CUSTOMER CARE

WHAT IS CUSTOMER CARE?

Everyone is involved in customer care - whether they deal with external customers or with internal customers (colleagues at work).

By the end of this course, participants will be able to: -

• Appreciate why customer service is crucial• Recognise the true value of a customer• Realise the benefits of a happy customer• See the bigger picture when developing customer care• Change their communication style to suit the situation


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VCS

VCC

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ROLE Of THE MANAGER

A manager may be responsible for a process, a facility or a service, more than likely he or she will have a staff, a budget, and be accountable to their own manager.

This role requires key competencies that need to be carried out effectively.

By the end of this training, participants will be able to:

• Manage their time effectively• Develop their team for maximum results• Hold effective meetings• Recruit new staff• Inspire their team to be motivated• Delegate responsibly• Coach your team productively• Communicate successfully

PRESENTATION SKILLS

This highly supportive and interactive two day workshop has been designed for those people who are expected to deliver high impact presentations. Participants do not need to have any experience of presenting or speaking in public but this is also an excellent course for those who have presented in the past but are reticent about doing so again.

This Course includes workshops and exercises to develop individual styles and skills to present new material.

By the end of the workshop delegates will be able to:

• Define different types of presentations• Understand what makes a good presentation• Appreciate the logical structure of a presentation• Understand the benefits of using visual aids• Follow guidelines for preparing and using flipcharts and/or slides• Understand the benefits of using visual aids• Be aware of how to overcome nerves and anxiety• Demonstrate their abilities by preparing and delivering a short presentation

19 JULY NEWCASTLE18 OCTOBER NEWCASTLE 22 NOVEMBER NEWCASTLE

2 DAYS • £620


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VRM

VPS

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TRAIN THE TRAINER

Trainers need to ensure their training delivery is one that is remembered for all the good reasons, not the bad.

This is an Interactive training course which includes various workshops and exercises so that participants recognise how they can provide an enjoyable training experience for their learners. In turn, this means that delegates leave the training event with a greater understanding of the subject.

This Trainer the Trainer course is suitable for both new trainers and for those who need to revitalise and invigorate their style of training.

By the end of this training delegates will be able to:

• Demonstrate the key responsibilities of a trainer• Understand the characteristics of a good trainer• Understand how people learn?• Identify barriers to learning• State the benefits of group and one-to-one Training• Recognise the use of energisers• Deliver feedback in an effective manner• Deal with the different behaviours of participants• Improve their presentation skills

6 SEPTEMBER NEWCASTLE1 NOVEMBER NEWCASTLE 11 DECEMBER NEWCASTLE

2 DAYS • £620


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Using the search function in Adobe Acrobat Reader 9.0:1. Click on the search in the menu bar across the top of your screen:

2. A search panel will appear on the left-hand side of your screen. Type in your search word to search the whole document.

You will be given a list of results, then simply click on the result that best matches what you’re looking for. The search panel and

results will stay on screen until you either make a new search, or close that panel.

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JULY TO DECEMBER 2012SGS TRAINING COURSES MAKING CHANGE HAPPEN

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JULY TO DECEMBER 2012SGS TRAINING COURSES MAKING CHANGE HAPPEN

ENROLMENT FORM – PLEASE PRINT AND FAX bACk TO +44 (0)1276 697 696

CONTACT DETAILS

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Please book the following person(s) on the SGS Academy course indicated below. (Venues and dates published are subject to change at the discretion of SGS United Kingdom Ltd.)

DELEGATE 1

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METHOD Of PAYMENT

o Cheque enclosed (made payable to SGS United Kingdom Ltd).

o Credit Card (see panel on right).

o BACS transfer. This should be made to National Westminster Bank plc., 5 High Street, Bracknell, Berks RG12 1DH.

o Sort Code: 51-81-22. A/c SGS United Kingdom Ltd. A/c No: 67719163. Please fax confirmation of your bank transfer to us on +44 (0)1276 697 696 quoting delegate’s name and course title/date.

o Please invoice. Purchase Order No.

o I have read and understand the Training Course Terms & Conditions.

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Sgs Training Academy Brochure 2012

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Transcript of Sgs Training Academy Brochure 2012