SGS Leadership and Management Solutions

LEADERSHIP AND MANAGEMENT CENTRE -TRANSFORMING PEOPLE AND BUSINESSES

SGS ACADEMY TRANSFORMING PEOPLE AND BUSINESSES

NEW FOR 2012 – LEADERSHIP AND MANAGEMENT CENTRE

LEADERSHIP, MANAGEMENT AND TALENT DEVELOPMENT

We offer a range of bespoke in-house solutions as well asprogrammes accredited with the Institute of Leadership andManagement at levels three, five and seven designed forfirst line supervisors, senior managers and executive leaders:

• Executive Leadership Programme

• Senior Management Programme

• First Line Supervisors Programme

Topics can include negotiating and influencing, emotionalintelligence, risk management, decision making, problemsolving and business continuity management as well aspeople, performance, change, project and financialmanagement. These solutions equip you with the skillsyou need to manage and lead prosperous high performingteams and organisations.

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS

COACHING AND TEAM DEVELOPMENT

Our team include highly qualified and experienced coaches, mentors and Neuro Linguistic Practitioners licensed to deliverpsychometric instruments and 360 feedback realising potential, personal leadership styles, personality types and teamdynamics. These invaluable sessions, which can be offered on a 1-2-1 or group basis, help identify strengths and improveareas for development, enable leaders and managers to adapt to situations, improving relationships, reducing conflicts andimproving individual, team and organisational performance, thereby contributing to the bottom line.

TRAIN THE TRAINER

We can support you to become leadership, management and talent development trainers and coaches, delivering your ownin-house programmes and gaining recognition in your sector.

SGS recognise that excellent leaders and managers are at the heart of today’s economy. The continued diversification of the UKTraining Business enables SGS to offer a range of services which can be specifically tailored to you and your organisations needs.

The SGS Leadership and Management Centre is for individuals, teams and organisations wishing to further develop existingmanagers and senior executives or develop talent to prepare people for new positions of leadership and management.

Running a course at your premises allows you to shape themessage and style of the presentation to suit the individualculture of your organisation. It is often the most convenientand the most cost-effective solution if you wish to train anumber of your staff, or when confidentiality is an issue.

IN-HOUSE COURSE

These courses are available on pre-determined dates and setlocations. The material delivered on these courses is generic, butwhere appropriate examples will always be from both service andmanufacturing industries. One advantage of this type of learning isgaining other organisations’ points of view.

PUBLIC COURSE

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FREEPHONE: 0800 900 094 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM

FIRST LINE SUPERVISORS PROGRAMME

TARGET AUDIENCE:

The First Line Supervisors Programme (FLSP) is designed for those operating atteam leader level who may be new to management.

AIM:

This programme aims to develop skills in people and performancemanagement, problem solving, conflict management, grievance resolution,presentation and interviewing skills, as well as chairing effective meetings andworking with budgets.

OUTCOMES:

By the end of this Programme, participants will be able to:

1. Develop and motivate teams, providing constructive feedback to maximiseperformance and continuous improvement

2. Apply decision making techniques to identify and solve problems, resolvingconflicts and grievances

3. Conduct a risk assessment of the workplace, highlighting prevention andcontrol measures and complying with environmental and legal managerialresponsibilities

4. Chair and participate in effective succinct meetings

5. Work with costs and budgets, monitoring variance and usingcontrol mechanisms

6. Plan, manage and evaluate a project, setting key deliverables and milestones,monitoring and promoting benefits

7. Conduct a succinct, timely briefing or presentation, using innovativetechniques to engage the audience

STRUCTURE:

This Programme comprises distance learning prior to a workshop delivered withexercises, presentations and facilitated discussions, culminating in an actionplan to apply in the workplace.

ASSESSMENT AND ACCREDITATION:

Participants enrolled on the FLSP complete a work-based assignment of2000 words, identifying and describing the nature, scope and impact of anissue, analysing options, evaluating, selecting, implementing and reflectingon the chosen solution. Participants use a learning log to reflect on theircommunication, direction and leadership style, outlining the importanceof common sense, motivating, supporting and developing their team.

Completion of this Programme can result in a level 3 certificate in leadership

and management with the ILM.

FLSP

1 WEEK

Delivered from a variety of locationsthroughout the UK or can be deliveredin-house at your offices

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SENIOR MANAGEMENT PROGRAMME

TARGET AUDIENCE:

The Senior Management Programme (SMP) is designed for those operatingat middle to senior management level either as heads of departments orbusiness functions.

AIM:

The SMP aims to develop change, finance and people management skillsas well as enhancing equality and diversity, critical thinking, creativityand innovation.

OUTCOMES:


1. Assess and improve their own leadership capability, identifying strengthsand nurturing areas for improvement

2. Develop and build teams to achieve organisational goals, coaching,mentoring and managing people to maximise their performance

3. Apply creativity and innovation to effectively manage change withinthe organisation

4. Present a robust financial case with options to inform leadership decisions

5. Develop critical thinking skills, assessing and reflecting on the validity andimpact of information

STRUCTURE:

This interactive Programme is delivered over two lots of three days using amixture of workshops with exercises, presentations and facilitated discussions.


Those enrolled on the SMP complete a 5000 word written work-based

assignment, identifying, critically assessing and evaluating options for

improvement and innovation in their organisation. This includes a change

management plan together with a quotation. Additionally participants

engage in action learning and write a 3000 word work-based assignment

to analyse and reflect on their performance as a leader, developing an

action plan to improve their leadership and management capabilities

in the workplace.

Completion of this Programme can result in a level 5 diploma in

leadership and management accredited by the ILM.

SMP

MODULE 1 - 3 DAYS

EXECUTIVE LEADERSHIP SKILLS Delivered from a variety of locationsthroughout the UK or can be deliveredin-house at your offices

MODULE 2 - 3 DAYS

BUSINESS MANAGEMENT SKILLS Delivered from a variety of locationsthroughout the UK or can be deliveredin-house at your offices

4 [email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS4

EXECUTIVE LEADERSHIP PROGRAMME

TARGET AUDIENCE:

The Executive Leadership Programme (ELP) is ideal for directors andvice presidents with responsibility for setting the strategic directionof the organisation.

AIM:

The ELP aims to enhance strategic thinking, build commitment to corporatevision and values, adapting leadership styles to lead in times of austerity andsignificant change, making informed and prosperous decisions.

OUTCOMES:


1. Negotiate, influence and secure stakeholders buy in to corporatevision and values

2. Develop and implement a corporate strategy to achieve theorganisations goals

3. Lead the organisation through times of fluctuation and adversity,applying effective leadership styles and using emotional intelligence

4. Secure budgets for the organisation, evaluating the viability, costs,benefits and risks associated with capital projects

5. Employ effective business continuity strategies, making informedjudgements for major corporate decisions

STRUCTURE:

This flexible programme is made up of 6 one day master classes on visioningand values, strategy and strategic thinking, politics, negotiating, influencing andpersuading, emotional intelligence, business continuity, corporate risk anddecision making. The workshops comprise of presentations, facilitateddiscussions and exercises.


Participants enrolled on the ELP complete two 2,000 word reflective reviews;one identifying the process and effectiveness of two major decisions reflectingon their own practice employing appropriate decision making strategies. Thesecond reflective review is focussed on personal leadership and managementperformance, analysing and reflecting on feedback, using this to identifystrengths and develop an action plan to address developmental areas.

Completion of this Programme can result in a level 7 certificate in executivemanagement accredited with the ILM.

ELP

6 x 1 DAY

DEVELOPING THE EXECUTIVE LEADER

VISION, VALUES, STRATEGY AND

STRATEGIC THINKING

BUSINESS CONTINUITY, CORPORATE

RISK, DECISION MAKING

LEADING ORGANISATIONAL CHANGE

CONFLICT MANAGEMENT,

NEGOTIATING AND INFLUENCING

FINANCE FOR NON-FINANCE DIRECTORS

Delivered from a variety of locationsthroughout the UK or can be deliveredin-house at your offices

FREEPHONE: 0800 900 094 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM 5

Please see page 2 for a description of course formats

• BESPOKE – the SGS Leadership and Management solutionsare specifically tailored to the unique needs of our clients,identified through a

• COMPLIMENTARY NEEDS ANALYSIS – triangulating andunderstanding the key issues as well as the knowledge, skills,attitudes and behaviours required, designing and delivering

• INNOVATIVE leadership and management developmentprogrammes using blended solutions including web portals,e-learning, distance learning, immersive learning,presentations, group exercises and action learning setsdelivered at a

• CHOICE OF VENUES to suit our clients, delivered duringworking hours to maintain a healthy

• WORK/LIFE BALANCE and equal opportunities for everyonewith no requirement for evening or weekend commitments,

• DELIVERED BY THE INDUSTRY FOR THE INDUSTRY withtrainers, who are leaders and managers themselves highlyskilled and qualified in the clients business lines ensuring

• CONTEXTUALISATION and relevance to the workplace enablingparticipants to easily embed their learning, tools andtechniques making significant business

• IMPACT realising GUARANTEED BENEFITS through improvedleadership and management skills as a result of this

• COST EFFECTIVE initiative, saving the organisationapproximately £3,000[1] per person in comparison with otherproviders, plus

• MATCH FUNDING of up to £1,000 from the government forsenior leaders of organisations based in the UK, which havethe potential for high and fast growth, and which have up to249 employees.

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10 REASONS FOR CHOOSING SGS LEADERSHIP AND MANAGEMENT CENTRE

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS6

CONTACT US NOW TO FIND OUT MORE!

FREEPHONE: 0800 900 094 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM

TO LEARN HOW SGS CAN HELP YOU EXCEED CUSTOMER EXPECTATIONS, VISIT:

@ [email protected] for more information

WWW.TRAINING.UK.SGS.COM or contact

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SGS Leadership and Management Solutions

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